Hendford Nursing Home

Howell Hill Grove, East Ewell, Epsom KT17 3ER
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9.9 26 Reviews
  • Hendford Nursing Home, Epsom
Hendford has a large, privately secured garden situated on a private road within close proximity to public transport. The layout of the Ground Floor is designed specifically for people living with the experience of Dementia, with access to the gardens and communal rooms. The Ground Floor is comprised of 25 rooms. The purpose built Ground Floor layout with plenty of natural lighting and space promotes the wellbeing of residents, with one of the communal rooms with large transparent glass panel walls with a view to the large garden areas, hedges and seasonal flowers.

Nursing care is provided 24 hours a day with first level nurses on site. Hendford residents have access to their own GP on a regular basis and Hendford works closely with MDT practitioners. Hendford broke records by managing COVID effectively by providing a safe and happy environment for residents during the pandemic period. Hendford has also provided care which has rehabilitated residents to lead meaningful lives aiding them to move towards independent living settings.

All meals at Hendford are cooked on site by competent and creative chefs catering for different types of food, according to the residents' choice, assessments and needs. Hendford strives to uphold the social aspect of dining and the residents' wellbeing. Hendford provides activity based living promoting resident participation in meaningful activities and entertainment. Food and activity create friendship between residents, resulting in providing a friendly and homely environment.

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Care Provided by Hendford Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Jesyem Medicare Ltd
  • Person in charge
  • Maria Christopher (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hendford Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,400

  • Our fees are based on the cumulative person-centered care plans, and the type of facilities required to offer quality care at affordable prices. Extras will include trips, hairdressing, chiropody and any other costs which are specifically applied.
  • (these prices are only a guideline, please contact Hendford Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is free adequate parking in front of the nursing home.


Hendford Nursing Home Reviews (26)

Total of 26, showing 1-20
9.9

Hendford Nursing Home has a Review Score of 9.9 (9.866) out of 10, based on 10 reviews in the last 2 years. Over all time Hendford Nursing Home has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
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16

Review from S M (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Hendford care home for many months. She has advanced Dementia amongst other diagnoses.
Throughout her stay, right from the start, all the staff have been so attentive to her every need Their attention to detail to her care is outstanding in my opinion.
The staff have
taken their time to get to know Mum and her little idiosyncrasies and her likes and dislikes which helps to provide a very individual type of care. The staff have also been very supportive to us all as a family and we as a family are very grateful to all the staff for all of the above

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Review from K W (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care for Mum especially at end of life. Brilliant, attentive and professional staff.
Mums room was kept clean and tidy and she was always well cared for.
Regular checks on a Monday by the G.P. were reassuring and any ailments were treated in a timely fashion..

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Review from Susan S (Wife of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the excellent care provided by Hendford Nurses and Carers. My husband is very happy and content and I note residents are all treated with such care and respect. Routines are established to suit people's needs.


I should have no reservations in recommending Hendford Nursing

Home being considered for a loved one suffering from Dementia. We are confident in the care being provided by kind and caring staff.

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Review from Margaret S (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone for the wonderful care that you gave to my mum over the last five and a half years. You made me feel so welcome every time I visited. It is a very clean and well kept care home. I appreciate everything that was done for mum.

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Review from Carole T (Wife of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like this home. The staff are really friendly to residents and their families. They are all very efficient and when providing personal care they maintain my husband's dignity. My husband likes them, which makes it easier for me to accept he needs to be in the home. I would recommend this home.

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Review from J C (Niece of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the nursing home since July 2024, where the care has been very good and she has settled in well.
The care my aunt has received since she arrived in the nursing home has been of a very high standard and no complaints over the treatment she has received.
I have found the staff very
helpful and friendly and have a lot of patience in dealing with my aunt.

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Review from G E (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old husband spent the last seven months of his life in this calm, welcoming, comfortable environment where hi every need was met with sensitivity and supportive care of a very high quality. I spent half of every day with him and have had the privilege of observing and benefitting from the
quality of care provided by the carers and management.
My husband's carers were alert to him as an individual. They were patient, kind and warm-hearted. When I thanked them, they would reply with a smile, "It's my job" or "I treat our patients as if they were my parents" and they do. It was wonderfully reassuring to hear and see.
I am so very grateful for all the care Hendford Nursing Home has given me and my husband. Thank you all so much.

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Review from Jennifer C (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the home for eight years, and the care he received was fantastic, and the staff were so friendly and caring. My family could not have wished for a better home. They were very professional and kept me up to date with his care and any changes made.

Reply from Maria Christopher, Manager at Hendford Nursing Home

Thank you for your kind review. Truly we are pleased that our team of staff and managers have contributed towards the wellbeing of your father.


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Review from J J (Niece of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well looked after and cared for during the 2 1/2 years she was in Hendford Nursing Home, even when her health was obviously declining. She was always clean and tidy, hair washed and brushed, skin intact and a good colour and obviously moisturised, lips not dry and chapped.
The nursing
home always kept us fully and promptly informed if there were any concerns or problems.
We have no complaints and were pleased and happy with the care provided.

Reply from Maria Christopher, Manager at Hendford Nursing Home

It was a pleasure looking after your aunt and we are so happy that we were able to celebrate her 100th birthday. We were also happy that she received a card from his Majesty. Your aunt was always grateful and polite to staff for the care she received. Thank you for your appreciation.


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Review from W A (Wife of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and friendly. My husband is well cared for he always looks clean, shaved and has fresh clothes on. The staff are very attentive and aware of my husband's needs and make him as comfortable as possible. The staff keep us informed of any changes to my husband's health and the premises
are always very clean. There is a rule that only two people can visit at any one time we would really like it if sometimes three people could visit so we can all be together.

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Review from R P (Sister of Resident) published on 3 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall thoughts about Hendford House, is that I wouldn't want my sister to be anywhere else. She is well cared for. The staff could not be more kind or more caring. I feel that in her own world, that's due to advanced dementia, I can't get to, she is happy. The home is clean and well maintained
and despite that the patients are dementia sufferers, with all the problems related to that, it is always clean and fresh. That takes work and it is done. There are things that I can't give an opinion on, as I am not there at mealtimes and I don't pay the bill but, whatever it is, it is worth the money.

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Review from Jill C (Wife of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every level of care and safety is exceptional, far between my expectations. The quality and loving care of the nurses are very obvious. My husband is content, which gives me peace of mind. Thank you.

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Review from Marina C (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care given to our mum, who sadly passed away recently were fantastic. Hendford staff loved Mum as we did, understood her humour and quirky ways and treated her with respect ensuring her dignity was paramount. We would not hesitate to recommend this amazing nursing home to anyone looking
for a home for their loved one. Our Mum has vascular dementia, Hendford ensuring her needs were met and treated her with kindness ensuring her wellbeing was first and foremost. We are indebted to the staff who always kept us informed with Mums health. Thank you, Hendford staff, you helped both Mum and us through this difficult time.

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Review from Joan B (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum Mary has been looked after in this wonderful home for a few years now. She is 97 years old! The staff are both professional and caring and are long-standing staff members which says it all. Mum is treated respectfully and her dignity Is maintained at all times. The staff know my mum really
well and know how to keep her happy. The home is really well kept in all areas and it is always a pleasure to visit. My mum is safe there and well looked after. I can’t praise Hendford enough.

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Review from Malcolm M (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ambience of the home always seems relaxed and cheerful, but the staff are also prompt and uncomplaining in offering assistance. My mother is, sadly, not very responsive or positive in her current state, but they appear not to let this affect them. The food is reliable but (I believe) reasonably
varied. The surroundings are reasonably spacious and well-equipped and there is easy access to a decent garden. A general sense of unforced competence is engendered.

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Review from C R (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in her nursing home for just over a year. The staff were all very kind to her and looked after her very well. Her room was very comfortable, with an ensuite shower room and a television. She had a lovely view over the very pretty garden. While Mum was there, I got to know all the staff very
well. I was impressed with how long they had all been there and how experienced the staff were. My mum was very happy there. (Mum died on 1st January 2020.)

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Review from A B (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received nothing but love, care and attention during her 16-month resident at Hendford. All staff cared for the residents, even when things got tough. The food always looked appetising and nutritious. Nothing but praise.

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Review from Debbie G (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Hendford Nursing Home at the beginning of the year. It was an extremely anxious time for him and the rest of the family. From the very beginning, the staff have been excellent at keeping us all informed. The attention to detail was excellent. For example, they gave us ideas
of how to make the transition a smooth one, an audio tape of our voices, email messages from his family to be read out to him on his arrival. He is in a lovely light airy room looking out onto the calm and tranquil green gardens, the daffodils are n bloom now. Dad is now putting on weight, he loves the food here. In his lucid moments, he tells us how happy he is at Hendford Nursing Home. It is a relief to see dad calm, happy, warm and loved. Thank you to all the caring staff.

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Review from K R B (Husband of Resident) assisted by family/friend published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident at this nursing home since June 2017 and we cannot fault it in any way. We have been pleasantly surprised with everything.

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Review from Ali S (Granddaughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was a resident of Hendford for six years and I wouldn't hesitate to recommend it. She came to consider the staff as her friends and they really couldn't have been kinder to her particularly in the last weeks of her life. The compassion shown at Hendford to family and residents is wonderful,
and it is nice to know that all the staff, from the people in the office to the carers, nurses and cleaners, know and respect all the residents individually. Nothing was ever too much trouble and as a family living a distance from Hendford, we felt that our relative was in very safe hands in our unfortunate absence. My grandmother was bed bound so could not engage with other residents but the staff ensured that she was never left out. We are very grateful for the care given and would recommend Hendford wholeheartedly.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Hendford Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Hendford Nursing Home is calculated as follows: ( (98 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hendford Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Hendford Nursing Home

What types of Care is Hendford Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hendford Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hendford Nursing Home have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hendford Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hendford Nursing Home to the centre of Epsom?

1.5 mile(s) as the crow flies, distance by road may be significantly further.