Hill Brow Residential Care Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
Submit a Review
9.9 115 Reviews
  • Hill Brow Residential Care Home, Farnham
Hill Brow is a purpose-designed 30-bed family-run care home, which is rated outstanding by CQC. Friendly trained carers contribute towards a homely and happy atmosphere in which residents are supported in their choices and lifestyles.

The resident’s independence, dignity and care is at the centre of everything the staff of Hill Brow do. The home also works closely with other health care professionals in providing 24-hour care, which helps to reduce the need for hospital admissions.

There is a full and diverse activities programme, providing many opportunities to socialise. Outside there are beautiful landscaped gardens with flat paths and a large fish pond for residents to enjoy. The residents take an active role in running the home, helping to create the menu's, activities and social programme. Hill Brow is a happy home, where the resident's happiness and welfare comes first.

Show Hill Brow Residential Care Home on the Map

Care Provided by Hill Brow Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Beverley Anderson (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Hill Brow Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times


  • Parking

  • On site parking available


Hill Brow Residential Care Home Reviews (115)

Total of 115, showing 61-80
9.9

Hill Brow Residential Care Home has a Review Score of 9.9 (9.944) out of 10, based on 41 reviews in the last 2 years. Over all time Hill Brow Residential Care Home has 115 reviews.

Overall Experience

  • 107
  • 7
  • 0
  • 1
  • 0

Date Published

115
10
24
41
74

Review from S H (Niece of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has only just completed her first two weeks at Hill Brow Residential Care Home. During this time she has received a lot of attention to help her settle in and we have had regular updates on how this is going. The staff have responded to any concerns or questions from her or me and been quick
to resolve any issues. The staff have been accommodating and helpful in all areas.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for taking the time to do a review of Hill Brow. We are pleased you are happy with the communication and that your Aunt is settling in well. We are delighted to have her in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise U (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hill House Nursing and Dementia Home since August, having been moved from another home. Despite having been recently bereaved as well as having to deal with all the confusion and changes that Dementia brings, she has settled very quickly. Her room is beautiful and spacious
enough to house many of her precious photos, pictures, books and even some of her own furniture.
The care that she is receiving is amazing. She is loved and appreciated and encouraged to make her own decisions as well as always being kept safe. New friends are being made and there are daily opportunities to be involved in a very wide range of activities.
As family members, we are respected and communicated with frequently.
I have complete confidence in all aspects of Mum’s care and am hugely grateful to every member of staff who have provided the love that has been needed for Mum to continue her journey.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for your kind, thoughtful review, all the staff at Hill Brow will be so pleased to read it. We are honoured to care for your mother and we are so pleased she is happy at Hill Brow.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary F (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hill Brow Residential Care Home for just a few weeks but already she is more settled, less stressed and engaging with fellow residents and staff. The care and genuine feel of ‘family’ is evident as soon as you step through the doors of Hill Brow, every member of staff (from the manager
right through to laundry and maintenance teams) is warm, welcoming and continually doing their best for residents, nothing is too much trouble. It is such a relief for my brothers and I to know that she is safe and well looked after within a caring ‘family’.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so very much for your lovely review. We are so pleased to have your mother in the home. All of the staff will be thrilled to see your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda H (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and moved to Hill Brow Residential Care Home at the end of August following the sudden death of our mother, who had been his main carer. The staff fell over themselves to get to know Dad and make him feel welcome and valued. He has participated in far more of the activities
than we anticipated and his general mood and well-being seems to have improved as a result. He frequently tells us how blessed he is to have such good care and the staff are always very welcoming when we visit or take him out. I would highly recommend Hill Brow and can't express enough how grateful we are to have found you!

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for taking the time to do this kind thoughtful review for everyone at Hill Brow. We are so pleased your father is in the home with us and that he and you are so happy with his care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison G (Daughter-in-law of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow has given my mother-in-law the companionship and daily interactions which have lifted her mood and given her purpose. Staff understand her needs and are always on hand when she needs them. Would highly recommend as it feels like home and both staff and residents always happy and interacting
with each other. Lots of daily activities.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for this lovely review. It is a real pleasure having your mother-in-law in the home and to see her enjoying the gardens at Hill Brow.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim H (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the care provided during the difficult COVID-19 lockdown that has kept residents safe, but has also well-being. Safe visits have been made possible and entertainment for residents has been provided. As soon as it was possible, a hearing test was arranged for my mother so she
could join in conversations and activities. Mum enjoys a number of the entertainments provided, especially giant crosswords and spelling games. The pictures and newsletters of these events have been appreciated by the family to see that mum was okay. I was also grateful for some staff moving into the residential home during the initial lockdown to look after residents and prevent the virus coming in to the home.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for your kind words and review of Hill Brow, the staff will be so pleased to read it. We are honoured to care for your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katharine C (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident in Hill Brow since December 2017, and I travel over regularly from Dublin (pre lockdown!) to see her. I have got to know the staff who are always lovely and friendly and take great care of Mum. The staff take care of meeting her individual needs, and the individual needs of all
the other residents I’ve met when I’m visiting.
During the COVID lockdown Hill Brow staff have worked diligently under huge pressure while maintaining high standards in keeping residents safe and happy. I stay in daily touch with Mum thanks to the phone and video calls. Thank goodness for technology until in-person visiting allows again! Thank you, to the manager and all the staff.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for this lovely review for Hill Brow. The staff are thrilled to see your kind comments. We all love to have your mother here with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny M (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in Hill Brow since October 2019. He is very well looked after and his physical health has improved significantly since he has been there. The staff are very caring and know the little things that are important to him eg his daily newspaper and glass of wine. The standards are very
high and I have never had any concerns about any aspect of his care. I would certainly recommend Hill Brow to anyone looking for a suitable care home.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for taking the time to do such a lovely review for Hill Brow. The staff are thrilled to read it. We are all so happy to have your father in the home and pleased he is so happy here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy R (Daughter-in-law of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow have shown great kindness and care towards my father-in-law and towards us as a family. They make us feel welcome when we visit and their standard of care for my father-in-law is very high. We feel that my father-in-law is happier at Hill Brow than he has been for years. His every need is
taken care of and he has access to engaging activities which, although he can't remember that he's done them, are really good for keeping him active and stimulated. He has always loved his food and Hill Brow provides him with excellent meals and snacks throughout the day. The home is clean and fragrant and members of staff talk to the residents with respect and kindness.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for your kind review for Hill Brow. All of the staff will be very pleased to read it and we are all so happy your father-in-law and the family are very happy with the care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin W (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this place. The staff are all very friendly and professional. Dad is always very happy, upbeat and relaxed whenever we visit or speak to him on the phone. He enjoys the activities he chooses to participate in and has made some good friends, both other residents and staff. Highly recommended!

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for doing such a lovely review for Hill Brow all of the staff will be so pleased to see your appreciation. We are delighted your father and your family are happy at Hill Brow.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian B (Wife of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really happy with the outstanding care that has been given to my husband, particularly through the difficult time of Covid. Although he has not been there long, the staff have all taken the time to get to know the whole family and we can feel part of the splendid activities provided through
the many photos taken. Thank you to all the friendly and helpful staff that make it more like an extended family. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you so much for taking the time to do a review for Hill Brow. The staff will be so pleased to see your appreciation. We all are honoured to care for your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every week when I see Dad or hear from Hill Brow, it makes me smile knowing how happy and well cared for he is. He is healthy, relaxed and loved and the staff’s care during Covid has been exemplary! Moving Dad from his home was a necessary but difficult decision. I couldn’t be happier with that decision
now though. A real home from home.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for taking the time to do a review for Hill Brow, all the staff will be very pleased to see their hard work is appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline T (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Hillbrow for nearly 3 years and we are extremely happy with her well being and she feels very happy and safe and that is so important to us. Hillbrow is a very welcoming and friendly home and the management and staff have always done an amazing job caring for her and all the
residents always polite and friendly and always willing to help. During the COVID pandemic, they have done an outstanding job of keeping all the residents safe going above and beyond and we are so grateful for all their hard work at this difficult time and so pleased Mum is in such safe hands. We have been kept informed every step of the way with regular updates of changing government guidelines and the owners have done an exceptional job in being ahead of the game at the start and making the situation more bearable for residents and for relatives and knowing that their loved ones are safe. Thank you all.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for your kind review. All of the staff will be really happy to see your appreciation. We are so pleased and honoured to care for your Mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Nephew of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a top-class residential home with exceptional staff. It would be difficult to improve on the standard of care provided.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for your kind review. Hill Brow staff will be so pleased to receive it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow have been amazing throughout the pandemic. The garden visits are amazing and it is lovely to be able to see my Mum safely. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Son of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding in all respects. A wonderful team of carers and a wonderful company.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for your kind review of Hill Brow. All of the staff and management really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valeri C (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow has been a complete life changer not only for my mother but also for us as a family. Mum was showing signs of dementia and was living at home but when the family was unable to care for her due to ill health, we had to go down the route of a care home. Hill Brow has exceeded all our expectations
not only for good food, cleanliness, and a host of other reasons but mostly for the care and love from all the staff from management down to cleaners and given my mum a loving, caring environment. Since being at Hill Brow her dementia has deteriorated and as she was so independent previously personal hygiene was being forgotten by Mum. The staff used all their skills to overcome Mum's inability to accept help but at the same time treating her with the utmost dignity. We have been informed of all progress and the management's dealing of Covid 19 has been exemplary again keeping us fully informed by weekly updates. Thank you to everyone at Hill Brow for making Mum's remaining years so happy.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Everyone at Hill Brow really appreciated seeing and reading your review. It is lovely to be able to care and look after your mother at Hill Brow.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Relative of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepfather's parents were residents at Hill Brow and both unfortunately passed away within a month of each other. Before their health naturally declined, both of them had remarked how happy they were at Hill Brow and how they had no worries about anything. The care they received was person-centred,
and the staff were amazing. They really knew all there was to know about their interests, which meant a lot. Having worked in care homes myself over four years, I find it easier to look beyond a beautiful setting, to see the reality underneath. Hill Brow is the best care home I have ever had the pleasure of visiting and I must thank them for treating my step-grandparents with such dignity and care and for making their last moments comfortable, for them as well as our family.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for your kind review. The staff at Hill Brow will be thrilled to receive it. We are honoured to have cared for your stepfather's parents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff - kind, caring and compassionate.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for your review and for kind feedback on the staff. I will pass the information on.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne L (Friend of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brought in as a reserved lady and has fitted in very well. She is very happy with all her carers and staff.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for taking the time to do a review for Hill Brow. We are honoured to care for your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Hill Brow Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Hill Brow Residential Care Home is calculated as follows: ( (463 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill Brow Residential Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison and the proud Proprietor of Woodlands & Hill Brow Ltd. I am a nurse holding a Degree in Nursing with a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at The Royal Free Hospital, to assumed control of Woodlands & Hill Brow following my mother's retirement in 1998. I am immensely proud of what we have achieved in our homes, providing the highest standards of care which are built on an ethos of family-centred care. I am also a teacher and assessor ensuring I can support our staff through their development and training.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Bev

Bev Anderson

Job Title: Manager

Joined: 2014

I joined the company in 2014 with a level 5 Qualification in Health and Social Care. I am proud to work in a really special place with such lovely people - residents and staff and I are especially proud we achieved a rating of Outstanding by CQC in 2018.


My passion is caring for the elderly. I believe everyone should receive compassion and outstanding care in their later years and that this can be achieved with well-trained and good staff working in partnership with our residents and their families and other Health Care Specialists and Professionals.


Rejoyce

Rejoyce

Job Title: Deputy Home Manager

Joined: 2010

My name is Rejoice, I have worked at Hill Brow for over 10 years. I started as a carer, then became a senior carer and now deputy manager working alongside our lovely manager Bev. I really enjoy my role and working with our outstanding team at Hill Brow and my passion is caring for our lovely residents. I love getting to know their likes and what makes them truly happy, so we can do all we can to offer them the best care possible.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life-changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support them with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, and loved ones too.


Sharon

Sharon

Job Title: Senior Carer

My name is Sharon. I am Senior Carer at Hill Brow Residential Home. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and having the time to get to know them. I really enjoy being part of a strong team at Hill Brow that doesn’t use Agency staff at any time.


Lynn

Lynn Baker

Job Title: Chef

I'm Lynn, and I work as a Chef at Hill Brow. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Hill Brow. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Dawn

Dawn Devin

Job Title: Activities Coordinator

Joined: 2012

I love my job as an activities coordinator. The most important part of my day to me is spending quality time with the residents whether in a group activity or chatting on a one to one basis. I particularly enjoy the art and craft activities. When I first started the Wednesday afternoon Art Club I could only persuade a few of the residents to join in, now I have residents and their family join in!


A regular Friday afternoon activity which I introduced soon after I started in this role is Word Association. I always get full attendance for this as the associations can be very unpredictable and humorous.


Story writing is another popular activity. I usually try to tie the theme into a current event or choose a popular childhood memory to develop into a story, however by far the most popular theme is a murder mystery. All of the residents have an opportunity to add a suggestion which is included in the story. The stories are a great way to bring out their sense of humour and it never fails to surprise me how inventive they can be.


I have also introduced food and cooking activities where I have helped the residents pipe onto cakes and biscuits with chocolate or icing and they get to eat their own creations! I use my love of art, cake decorating and watercolour painting to develop new projects and my latest creation is a giant bingo game which can also be used for quiz questions. We always look forward to our weekly outings and also the musicians that come to perform.


It’s a real privilege to be able to spend so much time with our residents. I feel very much appreciated by our residents and enjoy being part of the team at Hill Brow.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.