Hill Brow Residential Care Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
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9.9 115 Reviews
  • Hill Brow Residential Care Home, Farnham
Hill Brow is a purpose-designed 30-bed family-run care home, which is rated outstanding by CQC. Friendly trained carers contribute towards a homely and happy atmosphere in which residents are supported in their choices and lifestyles.

The resident’s independence, dignity and care is at the centre of everything the staff of Hill Brow do. The home also works closely with other health care professionals in providing 24-hour care, which helps to reduce the need for hospital admissions.

There is a full and diverse activities programme, providing many opportunities to socialise. Outside there are beautiful landscaped gardens with flat paths and a large fish pond for residents to enjoy. The residents take an active role in running the home, helping to create the menu's, activities and social programme. Hill Brow is a happy home, where the resident's happiness and welfare comes first.

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Care Provided by Hill Brow Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Beverley Anderson (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Hill Brow Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times


  • Parking

  • On site parking available


Hill Brow Residential Care Home Reviews (115)

Total of 115, showing 81-100
9.9

Hill Brow Residential Care Home has a Review Score of 9.9 (9.944) out of 10, based on 41 reviews in the last 2 years. Over all time Hill Brow Residential Care Home has 115 reviews.

Overall Experience

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Review from Clive A (Nephew of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Hill Brow for nearly a year now, my aunt was in an upstairs room and as soon as a downstairs room became available she was offered this and accepted. The home has an amazing team of staff and are one big family.
Thank you for all you do.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for taking the time to complete a review for Hill Brow, all of the staff very much appreciate it. We are also very happy your Aunt is happy in her new room.


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Review from Peter C (Power of Attorney of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say the manager and her staff have shown extreme care and understanding over what was a difficult period prior to my friend's death.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you, we appreciate your kind review. We are pleased we have been a support to you and were honoured to care for your friend.


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Review from Anthony B (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for 3 years and during that time has improved significantly due to the care and attention of the staff who are excellent. She is comfortable, well fed and stimulated by numerous weekly activities. I cannot speak highly enough of Hill Brow and all its staff. The owners
are hands-on and the staff are dedicated and caring towards residents. I feel my mother is very fortunate to be there.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for your kind words. All of the team at Hill Brow enjoy caring for your Mother and were pleased she is comfortable and happy at Hill Brow.


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Review from Katie H (Granddaughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother felt very "at home" and well cared for here. She loved the social aspects and the warm friendly environment. I was always impressed with the lovely staff who are clearly very dedicated. The home was always super clean. I would definitely recommend this home and plan to send my father
there one day. (He has already said he would like to end up there!)

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you very much for your kind review. We are always striving to make sure all of our residents feel at home. We so pleased your grandmother has.


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Review from Justin H (Grandson of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was in Hill Brow. She had moved from her home unable to walk very well, very lonely and generally, I thought she was going to die so needed to find a home for her. Hill Brow was recommended to me and she moved in. I thought she would only be there weeks, years later she was still there.
They were amazing, they assessed her and gave care totally in tune with her history and made a shadow of her old self back to the social lady she previously was. They found out what she liked and built a plan on it. She is a changed lady. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for your kind review. It has been a pleasure to care for your Grandmother.


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Review from Catherine S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an extremely difficult decision to have to put my mother into a care home but since coming to Hill Brow, the improvement in her has been so noticeable and I now look forward to visiting her. My mother is now so content in her environment that the deterioration in her memory has slowed down and
I am sure that her quality and length of life has been extended.

Reply from Lauren Stoneman, PA/Administrator at Hill Brow Residential Care Home

Thank you for your kind words. It is a pleasure to care for your Mum and we are so pleased she is happy.


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Review from G S (Stepdaughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum needed more care than we could provide at home due to wondering at night. Hill Brow provide everything we needed caringly and safely we were very happy with the Hill Brow family.

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Review from Dawn A (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been resident here for over 18 months. She was welcomed and settled in. Recently the home manager has changed and I would like to congratulate them on the smooth change over. It has been seamless and the excellent care continues.

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Review from Alison C (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the facilities, staff and standard of care at Hill Brow. The staff are always cheerful, polite, friendly and happy to help. The management is exceptional and I am impressed with how they keep me informed of how mum is doing, and notify me immediately if there are any concerns.
We have noticed an improvement in Mum's mood; she is cheerful and smiling when we visit, and enjoys all the activities on offer every day. Hill Brow is warm and welcoming and it feels more like a family home than a residential home.

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Review from Kim G (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House and Hill Brow both treated our mother with care, love and dignity, and made her final days as comfortable as possible.


I would definitely recommend them to prospective families.


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Review from B M (Son-in-law of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved into Hill Brow over the summer due to repeated falls at home.
Now with the right care and food and drinks, he is much better, plus he has not had a fall.
He enjoys the trips out and various activities in the home and feels spoilt with all the care.

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Review from Ben R (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad really enjoys living at Hill Brow.
At first he was not sure about moving into a care home.
Now he has made friends with other residents and staff and he enjoys spending time in the garden.

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Review from Peter E (Son-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all my experiences of other peoples relatives in care homes, Hill Brow clearly is head and shoulder above the rest. The genuine dedication and personal care go above and beyond. This is truly a very caring company who needs that extra love and attention.

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Review from Amanda C (Daughter-in-law of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of the home enough. The care my mother and father in law have received here has been excellent and the staff are always helpful and friendly, from the owners to the management and carers. They are excellent at keeping us up to date with their care and handle any queries swiftly.
We feel so blessed to have found somewhere that they love and where they are treated with the dignity and care they deserve.

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Review from Lesley C (Granddaughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has dementia. She is very happy living at Hillbrow and is always smiling. The activities also are very good and she joins in when she wants to.

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Review from Gina C (Great-granddaughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandmother has been in Hillbrow for 3 years. She is well looked after being in here. The activities provided stimulate her and she really enjoys them Kowing she is in Hillbrow puts my mind at ease as I know she is in safe hands and all her needs are being met.

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Review from Jessica V (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care received. Support has been fantastic. Activities are very stimulating and fun. Very clean and inviting home. Staff are lovely and helpful with all aspects.

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Review from Penelope C (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillbrow staff have been so helpful, kind, compassionate and accommodating to our mother. Nothing is too much trouble and they make time to speak to us. She is clean comfortable and the food is great. She loves the staff. The staff are consistent, friendly and professional at all times. We would recommend
them. When our Dad was dying they made every attempt to accommodate him too.

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Review from David G (Son of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow has been looking after my mother for over a year and I have found the whole experience very satisfactory. Hill Brow staff are always friendly and ready to help and have helped my mother through her age issues. Caring few people in a care home is a very responsible and demanding job and I have
found the staff to be always helpful with my mother and other residents care in the most difficult situations - well done.

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Review from Anne J (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hill Brow for the last 13 and a half years, at first leading a relatively independent life, but now on a full nursing basis (which is why I am completing this form). Throughout her time at Hill Brow, she has been well looked after, especially now when she is very dependent.
The staff are caring and efficient and the home is clean and well maintained. Visitors are welcomed and there is a nice atmosphere. There seem to be efficient links with the local medical and nursing services which my mother needs increasingly. Overall, I am very satisfied. I go into a lot of similar homes to entertain residents and Hill Brow compares very well.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Hill Brow Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Hill Brow Residential Care Home is calculated as follows: ( (463 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill Brow Residential Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison and the proud Proprietor of Woodlands & Hill Brow Ltd. I am a nurse holding a Degree in Nursing with a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at The Royal Free Hospital, to assumed control of Woodlands & Hill Brow following my mother's retirement in 1998. I am immensely proud of what we have achieved in our homes, providing the highest standards of care which are built on an ethos of family-centred care. I am also a teacher and assessor ensuring I can support our staff through their development and training.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Bev

Bev Anderson

Job Title: Manager

Joined: 2014

I joined the company in 2014 with a level 5 Qualification in Health and Social Care. I am proud to work in a really special place with such lovely people - residents and staff and I are especially proud we achieved a rating of Outstanding by CQC in 2018.


My passion is caring for the elderly. I believe everyone should receive compassion and outstanding care in their later years and that this can be achieved with well-trained and good staff working in partnership with our residents and their families and other Health Care Specialists and Professionals.


Rejoyce

Rejoyce

Job Title: Deputy Home Manager

Joined: 2010

My name is Rejoice, I have worked at Hill Brow for over 10 years. I started as a carer, then became a senior carer and now deputy manager working alongside our lovely manager Bev. I really enjoy my role and working with our outstanding team at Hill Brow and my passion is caring for our lovely residents. I love getting to know their likes and what makes them truly happy, so we can do all we can to offer them the best care possible.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life-changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support them with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, and loved ones too.


Sharon

Sharon

Job Title: Senior Carer

My name is Sharon. I am Senior Carer at Hill Brow Residential Home. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and having the time to get to know them. I really enjoy being part of a strong team at Hill Brow that doesn’t use Agency staff at any time.


Lynn

Lynn Baker

Job Title: Chef

I'm Lynn, and I work as a Chef at Hill Brow. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Hill Brow. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Dawn

Dawn Devin

Job Title: Activities Coordinator

Joined: 2012

I love my job as an activities coordinator. The most important part of my day to me is spending quality time with the residents whether in a group activity or chatting on a one to one basis. I particularly enjoy the art and craft activities. When I first started the Wednesday afternoon Art Club I could only persuade a few of the residents to join in, now I have residents and their family join in!


A regular Friday afternoon activity which I introduced soon after I started in this role is Word Association. I always get full attendance for this as the associations can be very unpredictable and humorous.


Story writing is another popular activity. I usually try to tie the theme into a current event or choose a popular childhood memory to develop into a story, however by far the most popular theme is a murder mystery. All of the residents have an opportunity to add a suggestion which is included in the story. The stories are a great way to bring out their sense of humour and it never fails to surprise me how inventive they can be.


I have also introduced food and cooking activities where I have helped the residents pipe onto cakes and biscuits with chocolate or icing and they get to eat their own creations! I use my love of art, cake decorating and watercolour painting to develop new projects and my latest creation is a giant bingo game which can also be used for quiz questions. We always look forward to our weekly outings and also the musicians that come to perform.


It’s a real privilege to be able to spend so much time with our residents. I feel very much appreciated by our residents and enjoy being part of the team at Hill Brow.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.