Hill Brow Residential Care Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
Submit a Review
9.9 115 Reviews
  • Hill Brow Residential Care Home, Farnham
Hill Brow is a purpose-designed 30-bed family-run care home, which is rated outstanding by CQC. Friendly trained carers contribute towards a homely and happy atmosphere in which residents are supported in their choices and lifestyles.

The resident’s independence, dignity and care is at the centre of everything the staff of Hill Brow do. The home also works closely with other health care professionals in providing 24-hour care, which helps to reduce the need for hospital admissions.

There is a full and diverse activities programme, providing many opportunities to socialise. Outside there are beautiful landscaped gardens with flat paths and a large fish pond for residents to enjoy. The residents take an active role in running the home, helping to create the menu's, activities and social programme. Hill Brow is a happy home, where the resident's happiness and welfare comes first.

Show Hill Brow Residential Care Home on the Map

Care Provided by Hill Brow Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Beverley Anderson (Manager)
  • Admission Criteria
    • Residents must not wander or show anti-social behaviour
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Hill Brow Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on times


  • Parking

  • On site parking available


Hill Brow Residential Care Home Reviews (115)

Total of 115, showing 101-115
9.9

Hill Brow Residential Care Home has a Review Score of 9.9 (9.944) out of 10, based on 41 reviews in the last 2 years. Over all time Hill Brow Residential Care Home has 115 reviews.

Overall Experience

  • 107
  • 7
  • 0
  • 1
  • 0

Date Published

115
10
24
41
74

Review from Susan D (Daughter of Resident) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for by staff who are friendly, competent and dedicated. They know her very well, understand her needs and treat her with great respect and kindness. The manager has an open door policy and I feel able to raise any concerns immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne R (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, management, care, and cleaners are always cheerful, attentive and caring, not only with the service users but their families and friends too. My mother has been attending the day centre for almost 4 years and I am not aware of much change in the staff so they must be happy with their work
conditions, otherwise there would be a continuing turnover.


My mother loves it there and is happy to go there to live when the time comes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kayleigh N (Granddaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is happy and healthy in her home. She has dementia but is very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Granddaughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my grandmother I find the staff are always very friendly and helpful. The home is always clean and tidy and smells very nice. My grandmother is very happy there and I would definitely recommend this care home to anyone who is looking for a place for their relative. There is always activities
to keep them entertained and a resident cat that they all love.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis N (Son-in-law of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law seems very happy. She likes lots of company. The staff are all helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline N (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well in the home. We are always made welcome to visit her any time we want to and if I need to talk to anyone or ask any questions, I can always get to talk to staff or management. She is very happy there and likes the staff and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare T (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome on arrival and always a nice atmosphere amongst the residents and staff. The space looks and smells clean. In fact, it does feel like 'home' as there are so many bits of normal household furniture and pictures around - it really doesn't feel like an institution.
I feel that mum is safe
and well-cared for.
I know that if I have any concerns they will be dealt with promptly by whoever is on duty. Equally, if the staff have concerns I know they will contact me or my brother straight away. Very happy indeed with everything and I'm so glad I found it for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison P (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The members of staff are caring and very patient. It is comforting that there is someone to talk to about how my mother is getting on as it's a hard change from being in your own home to then be cared for by others.
Her room is bright and cosy and as she was able to have her own furniture made it
so much nicer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ernest C (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for some time and the care she gets is excellent even though the relatives are also treated with care.
Anything happens regarding my mother we are informed and updated on her progress or any change in her behaviour, nothing is too much trouble for the staff I know I don't
have to worry about anything in the care of my mum she is well looked after by the manager and her staff at all times. I can't speak highly enough about the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Niece of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How warm and friendly the home is. All staff very nice and polite. They make my Aunt feel like she is one of their family. The activities are varied for all residents. Fees for food and care very good. It always looks and smells nice and clean. Well done to all the staff at Hill Brow.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond T (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I spent 4 weeks at Hill Brow as respite care and to experience living in a care home.
In Hill Brow, we were very comfortable, relaxed and content. My wife, who has dementia, has made it clear she would be happy to return. Most people were in a far worse state of health than me but my time
there was happy and relaxed.
The home was well run and well organised with staff who were obviously happy, extremely helpful and competent and keen to make sure all residents were safe and well cared for.
The food was good, wholesome, cooked entirely on the premises and served directly from kitchen to table. It was well varied day to day and to week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Hill Brow for respite care in September 2012 after being discharged from hospital following a fall at home. She then decided to stay permanently and soon settled in. Overall the home is well run with a dedicated team of staff. One positive is the policy of not engaging agency staff ensuring
all residents have continuity of care and familiar faces every day. Initially mum participated in several of the activities and especially enjoyed the events put on at Christmas. As her health and hearing deteriorated she was content to stay in her room doing crosswords and suduko puzzles. In her final days nothing was too much trouble. She was treated with dignity and first class care. I was so pleased mum could stay in familiar surroundings with friendly faces.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillbrow knew Dad so well. They supported him through the physical frustrations and mental anguish of growing old. They also supported us to help him attain the best possible quality of life. I would like to express my sincere gratitude for their kindness, patience and cheerfulness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia E (Daughter of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad lived at Hill Brow for about two and a half years from the age of 88. Moving in was a big adjustment for him, but all the staff gave him so much support, care and love that he settled in well and really felt at home. He was always treated with respect and humanity, through all the mental and
physical ups and downs he experienced towards the end of his life. I would not hesitate to recommend Hill Brow as a really caring environment where attention is given to making every aspect of the residents' lives as pleasant and comfortable as possible. The home is very well run; the buildings and gardens are cared for, good food and entertainment are provided, and there are opportunities for social interaction as well as private space. Most importantly, the staff really know the individual residents. They take time to talk to them, listen to any concerns and understand their state of mind. We could not have found a nicer place for our Dad to spend the final phase of his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Brow is an excellent care home. All the staff are very caring and helpful. There are lots of activities to meet the physical and mental capabilities of the residents. The rooms are spacious, nicely decorated, kept clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Hill Brow Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Hill Brow Residential Care Home is calculated as follows: ( (463 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill Brow Residential Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison and the proud Proprietor of Woodlands & Hill Brow Ltd. I am a nurse holding a Degree in Nursing with a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at The Royal Free Hospital, to assumed control of Woodlands & Hill Brow following my mother's retirement in 1998. I am immensely proud of what we have achieved in our homes, providing the highest standards of care which are built on an ethos of family-centred care. I am also a teacher and assessor ensuring I can support our staff through their development and training.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Bev

Bev Anderson

Job Title: Manager

Joined: 2014

I joined the company in 2014 with a level 5 Qualification in Health and Social Care. I am proud to work in a really special place with such lovely people - residents and staff and I are especially proud we achieved a rating of Outstanding by CQC in 2018.


My passion is caring for the elderly. I believe everyone should receive compassion and outstanding care in their later years and that this can be achieved with well-trained and good staff working in partnership with our residents and their families and other Health Care Specialists and Professionals.


Rejoyce

Rejoyce

Job Title: Deputy Home Manager

Joined: 2010

My name is Rejoice, I have worked at Hill Brow for over 10 years. I started as a carer, then became a senior carer and now deputy manager working alongside our lovely manager Bev. I really enjoy my role and working with our outstanding team at Hill Brow and my passion is caring for our lovely residents. I love getting to know their likes and what makes them truly happy, so we can do all we can to offer them the best care possible.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life-changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support them with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, and loved ones too.


Sharon

Sharon

Job Title: Senior Carer

My name is Sharon. I am Senior Carer at Hill Brow Residential Home. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and having the time to get to know them. I really enjoy being part of a strong team at Hill Brow that doesn’t use Agency staff at any time.


Lynn

Lynn Baker

Job Title: Chef

I'm Lynn, and I work as a Chef at Hill Brow. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.


One of the best parts of my job is preparing meals for the residents at Hill Brow. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.


Dawn

Dawn Devin

Job Title: Activities Coordinator

Joined: 2012

I love my job as an activities coordinator. The most important part of my day to me is spending quality time with the residents whether in a group activity or chatting on a one to one basis. I particularly enjoy the art and craft activities. When I first started the Wednesday afternoon Art Club I could only persuade a few of the residents to join in, now I have residents and their family join in!


A regular Friday afternoon activity which I introduced soon after I started in this role is Word Association. I always get full attendance for this as the associations can be very unpredictable and humorous.


Story writing is another popular activity. I usually try to tie the theme into a current event or choose a popular childhood memory to develop into a story, however by far the most popular theme is a murder mystery. All of the residents have an opportunity to add a suggestion which is included in the story. The stories are a great way to bring out their sense of humour and it never fails to surprise me how inventive they can be.


I have also introduced food and cooking activities where I have helped the residents pipe onto cakes and biscuits with chocolate or icing and they get to eat their own creations! I use my love of art, cake decorating and watercolour painting to develop new projects and my latest creation is a giant bingo game which can also be used for quiz questions. We always look forward to our weekly outings and also the musicians that come to perform.


It’s a real privilege to be able to spend so much time with our residents. I feel very much appreciated by our residents and enjoy being part of the team at Hill Brow.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.