Howards

24 Rowtown, Addlestone KT15 1EY
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9.2 19 Reviews
  • Howards, Addlestone
Howards home stands in the pleasant residential district of Addlestone, a few minutes walk from a small cluster of local shops. It is within 2 miles of the M25 (Jn 11) and readily accessible from Central London and the Home Counties.

Opened in 1983, the Home was originally a substantial country house, which have been sympathetically architect extended and converted to the highest standards.

Surrounded by adequate parking and gardens, which are a feature of the home with level access and pathways, Howards offer a warm, welcoming atmosphere with spacious accommodation and central heating throughout. A full size passenger lift serves the upper floor.

Please visit their website for more details.

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Care Provided by Howards

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Greydales Ltd
  • Person in charge
  • Nikki Crossley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Howards

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,415 – £1,475
    • Self-Funded Residential Dementia Care £1,435 – £1,500
    • RESPITE Self-Funded Residential Care £1,415 – £1,475
    • RESPITE Self-Funded Residential Dementia Care £1,435 – £1,500

  • Fees quoted depend on room available and include all meals, laundry and activities. Hairdressing, Chiropody, Dentist, Optician, private transport if required and toiletries and newspapers are charged extra at cost.
  • (these prices are only a guideline, please contact Howards to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions but ask that visitors are mindful of mealtimes.


  • Parking

  • Onsite parking


Howards Reviews (19)

9.2

Howards has a Review Score of 9.2 (9.182) out of 10, based on 6 reviews in the last 2 years. Over all time Howards has 19 reviews.

Overall Experience

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Date Published

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Review from A R (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Howards care home. Everybody was so helpful, very friendly. Every time I asked my mum about the carers she said they're very nice. Mum was so happy in the care home.

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Review from Gail N (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Howards for their annual Christmas party for the residents. As usual I was warmly welcomed and was shown into the main reception room to sit with my friend. There were other residents and friends there and the atmosphere was very happy. We were both given a mince pie and a cup of tea while
Christmas songs were played.

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Review from Sharon D (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents became residents at Howards this year. I am very happy with the care my parents are receiving. They are well looked after and safe and tells me it is like being part of a family. The staff and management team are excellent, friendly and caring. The food at the home is good, and the beds
are comfortable. There is a lovely garden for residents to sit in. As a relative, I receive good communication from the home and the management team updates me regarding GP visits/changes in medication. The staff went above and beyond at the summer garden party and residents/relatives had a fabulous time. I would definitely recommend Howards Residential Home.

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Review from A D (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From 2020 5to 2024 Mum was very well cared for.
The staff were very caring and friendly. I was always contacted to be kept up to date when Mum needed to see her GP. She was always clean in her room and bedding was too.

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Review from John B (Son of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Howards residential home since the beginning of June. I have found the staff to be very kind and tolerant of their patients and looked after my mother very well indeed. The food is well-cooked, and the rooms are clean and tidy. The home and the people who work there are a tribute
to what living in a care home should be like.

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Review from D H (Friend of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Howard Nursing Home.
I have always been made welcome.
I've been visiting since just before Covid.
The care given to my friend is caring. She is always neatly dressed and appears happy. I am rung if there is a need. Staff delightful. Clean and happy home.

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Review from Kevin D (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Howards highly enough. The care they have provided to my mother in the last three years has been consistently excellent. There is a such a friendly homely atmosphere and the overall impression is one of a big happy family. Mum was treated with compassion and dignity all
the time, and she felt really cared for. I have no hesitation is recommending Howards Residential Home to anybody.

Reply from Niki Crossley, Manager at Howards

Thank you for the review, it has been an absolute pleasure caring for your mother, she was a lovely person and the staff all miss her.


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Review from N B (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Howards a few weeks ago after a long spell in hospital. She originally came just for respite, but she has decided that she would like to stay permanently. From day one, Mum has been made very welcome and has made lots of new friends. When we visit Mum, the staff are all very
welcoming and very polite and respectful, and refreshments are always offered on our arrival. The manager and her wonderful staff go above and beyond in their jobs, and my mum has told me herself that she wants for absolutely nothing. This has given myself and my family great peace of mind. All we ever wanted was for our mum/nanny to be treated with respect, dignity and compassion, and I can honestly say that these wishes are respected. It also gives us peace of mind that Covid restrictions are in place. I cannot praise the manager and her staff enough for the warm welcome and high level of care that they are giving my mum. From the bottom of my heart, I thank you all so very much.

Reply from Niki Crossley, Manager at Howards

Thank you for the wonderful review; it is an absolute pleasure to care for your mum, and we are all so pleased that she has settled so well and is happy.


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Review from P T (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my mother had a very short time in the home, and her health rapidly declined. From the very first visit to the home, we knew Howards was the right place for Mum. Throughout her stay, all of the team demonstrated huge compassion, care and kindness to Mum. They were totally professional and on top
of her changing needs as well as always making our family welcome and giving us support. We could not have wished for more.

Reply from Niki Crossley, Manager at Howards

It is a very sad time for staff and other residents of the home to lose someone, we are extremely grateful that we can offer this service and give families peace of mind.


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Review from L H (Nephew of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly and caring home. Staff do all they can to look after my Aunt and make her happy. Sincere thanks to all staff from myself and my wife.

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Review from Arthur J (Brother of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think it is a well-run home. Clean and safe, what I could see.

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Review from Roger B (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with Howards. The staff are kind, considerate and very caring. We are so grateful that Howards took my mother in as we know she is now safe and being cared for by a great team of people.

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Review from Christine S (Friend of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly neighbour moved into Howards a few years ago when she was unable to cope with looking after herself and her house. I visit her fairly regularly and have always found the staff very friendly and caring.
To the best of my knowledge, they have looked after my friend very well, taking her to
hospital visits, hairdressers and local outings for tea. There is always a warm and friendly welcome when I visit.

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Review from Jonathan E (Nephew of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved to the home 5 years ago and has been very well cared for by the staff. She is happy and secure. As she has changed the home has adapted well to her needs.

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Review from Christopher B (Son-in-law of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that Howards has a family-like atmosphere in the home. The staff are caring and kindly and attentive.

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Review from Pamela S (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend returned to the care home from the hospital over 12 months ago looking very frail and ill but with good nursing care, she soon returned to much better health. She has lived at Howards for approximately five years and is in her 90's.

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Review from Linda P (Daughter-in-law of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a very frail 98-year-old when she finally agreed to move to Howards. The care she has had since becoming a resident means she looks like a new woman. Her weight has increased due to the fantastic meals and goodies she is served. She loves her shopping trips and her coffee mornings
at the local church with the most loving and caring staff. My husband and I are extremely happy with Howards and the turn around they have achieved with now a very happy and healthy looking mother and mother-in-law.

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Review from Jane R (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Howards is over the past 3 years.
All the staff are caring and respectful to each resident treating them as part of a large family.
The food is excellent.
The activities are good for those who can participate with care and thought to those who cannot fully join in.
Able residents
are taken out for trips I.e. Theatre/coast.
Different groups come in playing music encouraging singing.
On occasions the Salvation Army visit.
I am aware that the "end of life care" is first class with joint medical teams, staff and relatives all there if it's the family's wish for their loved one not to die in hospital.

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Review from Anne S (Daughter of Resident) published on 13 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother only spent the last four months of her life at Howards. I had been reluctant to move her but financially it was necessary. She blossomed at Howards, we were able to reconnect with her in a way that we had been unable to in ten years. Howards brought out the best in her, she was happy
again and able to interact. Despite Mum's advanced dementia, the care and patience she was shown was extraordinary. I can never begin to thank the management and all the staff enough for their input. I could not begin to recommend Howards too highly, people and care are paramount and the way Mum was looked after was exemplary. It felt like home from home, she had a lovely room overlooking the garden which gave her so much pleasure and spent the summer days sitting out in the sunshine. All the food was home and freshly cooked, the entertainment and activities were great and there were no hidden extras. The communication was first class, we always got to see and talk to the same members of staff, continuity was second to none, especially towards the end. I cannot sing Howards' praises too highly.

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Current Review Score: 9.2 (9.182)

Overview of Review Score

The Review Score of 9.2 (9.182) out of 10 for Howards is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Howards is calculated as follows: ( (41 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 67 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Howards is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Howards

What types of Care is Howards registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Howards provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Howards have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Howards?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Howards to the centre of Addlestone?

1.3 mile(s) as the crow flies, distance by road may be significantly further.