Kettlewell House Care Home

Kettlewell Hill, Chobham Road, Woking GU21 4HX
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9.8 57 Reviews
  • Kettlewell House Care Home, Woking
Kettlewell House Care Home, situated in the picturesque town of Woking, Surrey, provides outstanding care in a serene and supportive environment. This beautifully refurbished home is designed to offer residents a comfortable and secure place to live, with a focus on individualised care and wellbeing. The experienced team at Kettlewell House is dedicated to ensuring each resident receives personalised attention, catering to their specific needs and preferences.

The home boasts elegant, spacious rooms with modern amenities, including en-suite bathrooms for added comfort and privacy. Residents can relax in the charming communal areas, such as the landscaped gardens, inviting lounges, and a bright dining room where nutritious, home-cooked meals are served daily. The activities team creates a dynamic programme of events and activities, fostering social interaction and mental stimulation.

Kettlewell House Care Home specialises in residential, nursing, and dementia care, with a highly skilled nursing team on hand 24/7 to provide expert medical care. The staff are thoroughly trained and committed to delivering compassionate and professional care, ensuring residents feel valued and respected.

The home places a strong emphasis on creating a warm and inclusive community, promoting a sense of belonging and enhancing the quality of life for all residents. Visitors are encouraged to come and experience the welcoming atmosphere and see first-hand the exceptional care and services that define Kettlewell House Care Home.

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Care Provided by Kettlewell House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kate Patterson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (8)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Kettlewell House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,500

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact Kettlewell House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of on-site parking for visitors


Kettlewell House Care Home Reviews (57)

Total of 57, showing 1-20
9.8

Kettlewell House Care Home has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kettlewell House Care Home has 57 reviews.

Overall Experience

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Date Published

57
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Review from Adrian G (Grandson of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and support team are great, informative and helpful. My Grandmother's health and demeanor improved with weeks of becoming a resident.
My Grandmother seems happy to live there both my mother and I appreciate the care which has been given.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to leave us a lovely review. We really appreaciate your support and it is ever rewarding to read your kind words.


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Review from Simon B (Husband of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and came to the home eighteen months ago. She is settled and content. All her needs are fully met. The staff are always happy and nothing is too much trouble.
I have stayed to have the occasional meal with my wife. The food is freshly cooked and of excellent quality.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us a lovely review. We really appreciate your ongoing support, and it is always a pleasure to cater for you to join your wife for a meal. The kitchen team will be very happy, as will the wider team.


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Review from Neil P (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly when we arrive and Dad is well groomed, relaxed, and content. Last month the home did a magnificent job helping us celebrate Dad's 100th birthday.
It is comforting to know that Dad is so well looked after - indeed he is so content that he is gaining weight.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us at Kettlewell House, we all really appreciate the feedback. It was a joy and pleasure to share your family's celebrations on such a special occasion.


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Review from Philip T (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that we chose Kettlewell to look after our mother and our father in their last years. The care they received was outstanding and could not be bettered. The staff were warm, caring, and hard-working and were genuinely concerned about their welfare. Kettlewell was a very welcoming place
and they were always willing to host family visits at all times of the day. The staff felt like a team and real family and on behalf of our parents, we would like to thank Kettlewell for the care they received.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us here at Kettlewell House. We really appreciate your understanding and support. It was a pleasure for us all to be a part of both your parents' and family's journeys.


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Review from C B (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have supported Mum and our whole family through the toughest time of our lives and we feel ever in gratitude to them.
I would not want Mum anywhere else. Mum feels safe and loved there.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us at Kettlewell House such a lovely review. We are grateful for your gratitude and the ongoing support you and your family show us. It really is a pleasure for us all to be a part of your mother's journey.


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Review from G H (Mother of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Kettlewell House is amazing there. All so kind to Mum and without them I don't know what we'd do. They make Mum feel so at home and safe. I cannot praise them enough!

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write a review of us at Kettlewell House. It is a privilege to play a part in your mum's care, and we are ever grateful for your ongoing appreciation and support.


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Review from Michael T (Husband of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Kettlewell for a few months with Alzheimer’s.
This is my first experience in a nursing residential care home. I can't rate this with anything in my life but the care and attention my wife is getting is beyond any kind of care I could give her myself. The staff go all out to look
after all the residents with a smile, a cup of tea and a chat.
I can’t thank you all enough.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you for writing a review for Kettlewell House. It's undoubtedly a very tough time when your loved one requires residential care. It's great that you visit your wife so regularly and that you were able to join her for Christmas Dinner.


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Review from N G (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and happy living in Kettlewell House. She has a nice, clean and bright room with a comfy chair and TV. The staff are kind and understanding, and the home has a lovely, homely and welcoming feel. There are lots of activities and regular singers organised throughout the
year, and in the summertime, she really enjoys sitting in the large, well-tended garden. I think the home is very well managed, and I would highly recommend Kettlewell House to anyone looking for a friendly and caring home for their loved one.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you for posting a review of Kettlewell House. I can't believe your mum has lived at Kettlewell for 4.5 years. Yes, your mum enjoys the activities and tries to participate. With the shortest day behind us and the bulbs emerging, it won't be too long before we can all enjoy the outdoor space again. Thank you for your support and appreciation.


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Review from H W (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care seems to be good, from what I can tell when I visit. The staff seem happy. I like the integration of the family days at Christmas and in the summer it is a lovely time to see your loved one who cannot communicate but enjoys the gathering.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

It's always good to see you when you visit your mum. You have always been great at attending the celebrations and we appreciate your support.


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Review from Sarah B (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Kettlewell House and had been since May 2021. Very sadly Mum passed away on the 12th of December, but from the moment she became a resident to the time she passed away, the manager and staff at Kettlewell have been nothing short of excellent. As it is a small home, everyone
knows the residents and gets to know their little ways. They all have such a great rapport with everyone, including the relatives. Mum received the best care she could have done and the manager and staff were incredibly patient and were excellent communicators. I have absolutely no hesitation in recommending this home.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you so much for posting a review for Kettlewell House. I know the team here will be encouraged by your appreciation of the care given to your mum over the last 2.5 years. We miss her very much. It was a privilege to care for you mum.


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Review from Richard D (Grandson of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. Without them I would not manage to give my nan the care that she needs. When I go and visit the staff and management are always so welcoming to me and my family. My nan always looks clean and smart and I know she gets fantastic care. The home feels very homely
and a lot of effort goes into making sure the residents feel at home too. I am truly grateful.

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Review from Joanne L (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kettlewell House is a welcoming, happy ‘home from home’ with delicious food and very high standards.
From the moment Mum became a resident, the manager and all her lovely, dedicated team have supported her with dignity, patience and kindness. The care she receives is outstanding.
Although she has
advanced dementia, she is always included and part of things. She is clean and comfortable, has settled in well, and she is happy.
As Mum’s family, we are always made to feel welcome and joining you all at the recent Christmas party was such fun!
It is a difficult decision choosing the right care home for your loved one, so knowing Mum is in safe hands here with you at Kettlewell House is such a relief.

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Review from Carol H (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am to the staff at Kettlewell Nursing Home for the care, respect, hugs, laughter and kisses that they give to Mom.
Knowing that my Mom is safe and well looked after has taken the weight off my shoulders.
I tend to pop in unexpected and have only seen my mom being treated
with care and respect.
Thanking the manager to the cleaners and everyone in between for looking after Mom with such kindness.

Reply from Ana Mira, Deputy Manager at Kettlewell House Care Home

Thank you for your lovely review. We are more than honored to look after your mum and grateful for the recognition towards our care and affection towards both her and her family.


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Review from Tracy E (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old father has been a resident at Kettlewell House since June 2023. The staff are lovely and treat Dad with respect. Personally I love all the staff as they are so welcoming, friendly and helpful. Dad's bedroom is always left tidy. No request is too small. The food is amazing as I also have
a meal when I visit Dad twice a week. Their care for Dad has taken a huge weight of my shoulders and I'm very grateful.

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Review from S W (Wife of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care my husband is getting and all the entertainment and stimulation he is getting. Also grateful for how they look after me and other visitors. His room is a little small but is very well looked after. We are kept up to date with his medication and any problems. Much as I would
like him at home he is getting much more care there and I feel quite confident leaving him in their care.

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Review from Eugene G (Nephew of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a hugely positive experience (as always) and my aunt appears to be extremely happy and comments on all of the activities she is engaged in and the fact that anything she requires is provided to her. All of the staff go out of their way in caring for my aunt and I couldn't ask for more. The
ability to use the outdoor area when weather permits is a fantastic bonus and my aunt loves spending time there. The inter-generational music and external shopping trips also add a lot to the experience and quality of life there for my aunt. The willingness to customise care needs based on the individual is also welcomed and is helping my aunt to operate to her full potential.

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Review from Jane C (Mother of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is the youngest resident in the care home. I have found the whole staff extremely kind and caring and very attentive to my son. He is happy and well looked after and very much enjoys the gardening which he does regularly. The home has regular events which my son participates in and very much
enjoys them. I am happy because my son is happy and being well looked after.

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Review from Kevin R (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident in Kettlewell House for a little over three years.
Throughout that whole period, Mum has been extremely well looked after both in day-to-day care and recreational activities. There have also been periods of illness, including Covid where the nursing team have been
super professional in nursing her back to health.
During April she did suffer from Covid, a chest infection, a bowel infection on top of two suspected TIA episodes, all this at ninety-six and is being successfully nursed back to better health. The nursing team have kept me informed of Mum's progress and have also, needed on one or two occasions, to successfully chase up delays with NHS doctor's services as well as carefully going through medical records in order to make the best-informed diagnoses.
The carer team have also shown how patient, good-humoured and diligent they are when needing to feed Mum and carry out other personal help.

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Review from Gwen B (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day when I visited, there was a local singer who came and sang songs from the early sixties for the residents and they really enjoyed it. The music must have evoked many dormant, happy memories in the residents and some joined in too.

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Review from B M (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad continues to receive excellent care here. It’s reassuring to see he is as content as he can be and so well looked after. He enjoys the weekly church service and other activities. He enjoys the excellent meals too.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kettlewell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kettlewell House Care Home is calculated as follows: ( (216 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 259 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kettlewell House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ana

Ana Mira

Job Title: Acting Deputy Home Manager

Joined: 2019

Ana joined the Kettlewell House team in June 2019, embarking on a 3-month induction as a newly qualified nurse in the UK after training in Spain. Her initial experience at Kettlewell House left a lasting impression, fostering a sense of belonging and professional fulfilment.


After spending four years gaining experience in other homes, Ana's deep connection to the Kettlewell House team and its unique atmosphere drew her back, solidifying her decision to return to what she describes as her 'family'.


Ana's passion for the care and well-being of older adults has been a driving force since her university days, guiding her career exclusively within care homes. This dedication has made her exceptionally skilled in her field, understanding the nuances and specific needs of elderly care. Ana considers herself an expert in this area, a testament to her commitment and extensive experience.


The environment at Kettlewell House Nursing Home, known for its dedication to compassionate and holistic care, resonates deeply with Ana's personal and professional values. The camaraderie among colleagues and the meaningful relationships built with residents, their families, and friends enrich her work life, making every day rewarding.


Ana's belief in the importance of holistic care aligns perfectly with the ethos of Aurem Care, making her an invaluable member of the Kettlewell House team. Her role not only involves overseeing the day-to-day care activities but also embodying the values of dedication, compassion, and family-like support that define our home.


At Kettlewell House, Ana's contributions go beyond her clinical expertise; she plays a crucial role in maintaining the warm, inclusive, and caring environment that our residents and their families cherish. Her journey from a newly qualified nurse to Acting Deputy Home Manager is a reflection of her growth, dedication, and the positive impact she continues to have on our community.


Frequently Asked Questions about Kettlewell House Care Home

What types of Care is Kettlewell House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kettlewell House Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kettlewell House Care Home have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kettlewell House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kettlewell House Care Home to the centre of Woking?

0.7 mile(s) as the crow flies, distance by road may be significantly further.