Review from K P (Son of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Kettlewell House is providing exemplary service to my father who is struggling with dementia. Nothing is too much trouble, the care is amazing and the staff are wonderful. Credit goes to the manager for creating and nurturing a loving environment which can only be best described as 'home from home'.

I can honestly say that I don't worry about Dad as I know he is being well cared for - this is a real blessing to myself and the family. I wouldn't hesitate to recommend Kettlewell to anyone looking to provide care for an elderly friend or relative.

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Review from Helen H (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Dad has been in Kettlewell for almost 6 years, and his care over that time has been consistently exceptional. He feels like it is his home and the other residents/carers are his family. We have total peace of mind about his safety and his happiness. Whenever we visit are made to feel very welcome and

we know that Dad is well looked after.
The manager is exceptional and provides caring leadership to her team, who are all excellent.
I couldn't imagine Dad being anywhere else.

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Review from Hazel A (Wife of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

I couldn't recommend Kettlewell House Care Home enough. My husband has been a resident for four years and his care is second to none. The staff are amazing and very passionate about their roles. They are also incredibly supportive and patient with each and every resident. Relatives are welcomed with

a smile and a greeting using first names. The manager is incredible, a registered nurse herself who will do a night shift if needed. Christmas party 2022 was another great event, staff, families and friends of Kettlewell did an amazing job entertaining the residents. I couldn't wish for a better home for my husband to be cared for.

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Review from Carol G (Brother-in-law of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

My brother-in-law (sister deceased), has been in this care home for over a year now and when I visit him (not nearly enough I know), he always looks well cared for! I get a phone call even when not really needed if he has a fall or altercation (sometimes he can be aggressive), or medical reasons (even

a 'simple' cold) keeping me totally up-to-date. He is always clean-shaven and dressed in warm clean clothes so I am totally satisfied he is getting the best possible care. I am informed timeously if he is in need of additional care such as a pedicure or toiletries. The manager is a fantastic person and manager together with many other team members (non agency staff) who care for these unfortunate souls. Cannot recommend it highly enough.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you so much, that's very encouraging to the team.

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Review from P W (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother never wanted to spend her last days in a nursing home, but unfortunately, health matters dictated otherwise, and she couldn't have been in better hands. Mum was treated with dignity, the utmost compassion and her care and treatment was faultless, right up to her last moments. All of the above

is entirely due to an excellent manager and therefore results in a very caring team.

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Review from Julia F (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My mother is very happy at Kettlewell House and says she would not want to go back to her own home now even if she could. I feel she is safe in their care as well and have no concerns. The staff are kind and attentive.

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Review from Brenda H (Wife of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

My husband of 57 years went into Kettlewell House Care Home at the end of April. I was extremely upset at having to make this decision but it was decided by the family that the best way for him to be properly looked after and for him to be as comfortable as possible with this decision was to find him

the right care home. We have been very pleased indeed with the care that he has received at Kettlewell House. The staff are all so kind and willing to help in any way and his health and physical wellbeing are always taken into consideration. They all seem to know him well - some more than others obviously and these helpers are exemplary, but all are very professional in their work. I cannot fault Kettlewell House and hope he will continue to be as happy as possible there.

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Review from Heather E (Niece of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My aunt went to live at Kettlewell nearly 4 years ago and from the start, it was emphasised that it is the residents' home; as such, the staff work hard to provide a very homely and caring atmosphere, with residents' preferences very much taken into account. The nursing staff provide thorough care plans

and make swift adaptations to risk assessments if the need arises. The manager has a thorough knowledge of the residents and their needs and runs a regular relatives meeting (pre-covid). The carers are friendly and the Wellbeing Co-ordinator provides varied pastimes and activities, often on an individual basis. My aunt enjoys visits from guinea pigs and a puppy! During this time of Covid, it has been great to have Skype/Zoom calls before in-person visits could take place.

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Review from Tom D (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My father has been in Kettlewell for 18 months now and it truly is a wonderful care facility. Ever since his first day he has received excellent care and attention from all the staff, not only that but you can tell that respect their patients too.
The home have done an incredible job keeping the residents

safe during CV19 with very few cases and many safeguards in place to continue protecting them and their staff - this is a real testament to the team as many care facilities around the country suffered but Kettlewell have done a stunning job.
The communication from the management team is very good and they keep you informed of everything going on, as well as this you can access a daily care log to see what activities have been going on.
I would recommend Kettlewell to anyone looking for a reliable, safe and friendly home for their relatives.
Keep up the amazing work.

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Review from Grahame (Husband of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

The standard of actual care at Kettlewell House has always impressed me and I have no concerns whatsoever about that. There are some exceptionally good care staff there, and the Manager has been very good at communicating news and events to the relatives and friends of those under her care.

However,

in recent months I have become increasingly frustrated by constant communication explaining to me why I cannot visit my wife. Social interaction is just as important as physical well-being, and this point has been totally overlooked by most care providers who have become exceptionally risk-averse during the recent pandemic. My grading below on 'cleanliness' is therefore only a guess since I have not been permitted to see things for myself since October 2020.

Reply from Julie Caygill, HLT Administrator at Kettlewell House Care Home

Thank you so much for your kind review, it is lovely to hear the comments about the home and staff which we have shared with the team. We understand your frustrations about not being able to visit during the pandemic, and I know that many of our staff have also missed seeing the many relatives that we have come to care for as much as we do our residents. As you are aware, we have had to comply with government legislation to ensure that we keep as many people safe as possible. In our experience, Covid 19 can spread very quickly within a care home setting, amongst residents as well as staff, who are then at risk of passing it back to their loved ones too. We have tried to maintain as much communication with relatives so that people are informed and assured that we take the care of our residents very seriously. We have offered window visits where possible, and encouraged relatives to keep in regular touch by phone/Skype or Zoom calls and iPad and Fire tablets, which are made available to residents with the support required to operate them. However, we do realise that these are far from ideal, but are all that can be offered under the circumstances of a national lockdown. We are now ready to receive a consistent visitor for our residents in a safe space within the home when we are out of lockdown and we are also preparing for safe outdoor visiting spaces where we long to see families reunited. Please do make contact with our home manager who will be pleased to provide you with more information.

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Review from W B (Wife of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

The home is very caring, pays attention to all my husband's needs. I highly recommend Kettlewell House Care Home.

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Review from S R (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience

We have found that our mum has settled very well, and clearly a lot less agitated here. Mum is a lot more happier and talks more. She enjoys the freedom she has to roam indoors and outdoors. Always looks clean and tidy, and generally a lot happier in herself. We have found the staff very caring and

friendly.

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Review from Clare O (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

Kettlewell does very well in very difficult circumstances. Mum is treated with patience and humanity she seems content.

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Review from G K (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

I think that everything about Kettlewell is brilliant - the staff are really caring and friendly.
More than that, they all seem to know my Dad so well, encouraging him in what he's interested in and aware of what makes him comfortable and uncomfortable.
The manager is the sort of person who lights

up a room - she is so warm and welcoming, and I think this really reflects throughout the whole staff team.
Also, the environment is very homely because it's in an old house, rather than feeling clinical. It really does feel like a lovely home.
The location is also good, not far from a common where residents can be taken for walks, and not far from the town and transport links.
So pleased that there was a vacant room here when my Dad needed it. He is very happy there.

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Review from Julian K (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience

My father moved into Kettlewell House in summer 2019. The care that he receives is fantastic. The staff are personable, engaging, positive and knowledgable, and are always willing to help and talk. There is a really good activities programme which is emailed to relatives each week. The facilities are

good and the staff to residents ratio allows for proper care for every resident. Overall, very happy with the care for my father!

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Review from J K (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

The home provides an attractive, homely feel with nice house and grounds which are secure for residents to wander round. The food is excellent. The manager is excellent and very 'hands-on', with good staff who are very caring, understanding and cheerful. Activities are varied and residents are given

choices and as much freedom as possible, to accommodate their individual wishes. The home is well located for walks to local green spaces and town centre amenities, and for visitors arriving by train.

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Review from J P (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

The care my father gets is very good. He is always clean and tidy when we visit. We are always made to feel welcome and kept informed of any issues.
The staff and the home manager do lots of 1-1 activities with my father to keep him calm.

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Review from Terence P (Stepson of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

Kettlewell House has a very nice, homely feel to it. Management and staff treat residents withy total care and respect. I feel my stepfather is well cared for. I would like to say a big thank you to everyone, who have a very tough job on a daily basis. I would like to point out that some of the furnishings

could do with upgrading.

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Review from S G (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

A very high standard throughout including keeping my brother and myself aware of any changes in my mother's health.
Also, the empathy shown to my mother during her short stay. I can't sing their praises any higher.

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Review from A W (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for. She has been in the home for a long time. Her room is clean and tidy. There are always activities going on and I hope Mum benefits from watching.

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Kettlewell House Care Home

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