Kingsleigh

Kingfield Road, Woking GU22 9EQ
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9.8 46 Reviews
  • Kingsleigh, Woking
Kingsleigh care home in Old Woking provides residential and dementia care on a permanent or short-term basis.

The home has many modern attributes and shared facilities for residents to enjoy, including comfortable lounges, a hair and beauty salon, cinema room and a bar. Outside there are beautiful, secure gardens that surround the home. On warmer days, residents can enjoy sitting in the sunshine on the large patio or listening to the water by the raised pond and fountain.

Kingsleigh runs an award-winning activities programme, with the physical and mental wellbeing of residents being one of its key priorities. The social calendar includes many outings and in-house entertainments, all tailored to the residents preferences.

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Care Provided by Kingsleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment

Good to Know

  • Person in charge
  • Kelly Kelleher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingsleigh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,591
    • Self-Funded Residential Dementia Care from £1,681
    • RESPITE Self-Funded Residential Care from £1,591
    • RESPITE Self-Funded Residential Dementia Care from £1,681

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kingsleigh to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingsleigh Reviews (46)

Total of 46, showing 21-40
9.8

Kingsleigh has a Review Score of 9.8 (9.805) out of 10, based on 14 reviews in the last 2 years. Over all time Kingsleigh has 46 reviews.

Overall Experience

  • 36
  • 9
  • 1
  • 0
  • 0

Date Published

46
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14
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Review from Paul S (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in the care home since June 2021. The staff are caring, engaging and supportive and go the extra mile to communicate electronically with myself and my brothers. The facilities are of a good standard and my Dad is involved in regular activities to stimulate him. He is comfortable, warm
and content and it is very evident to see that he is at peace in this home.
Thanks to all the team for their terrific caring support.

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Review from A A I (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother of 88 years with vascular dementia went into Kingsleigh initially on three weeks respite. The carers overall were very nice and caring, did everything to make her feel welcome. The home is big, the decor and rooms are a bit dated and look tired. The residents are free to wander around, even
in and out of each other's rooms. Some residents are bed-bound. People often pick up things and wander. There was not enough staff circulating corridors and checking rooms. When I visited mum in her room, other residents would come in, rarely saw carers in the corridors unless you called them. This home specialises in dementia yet when mum developed a urine infection causing a behavior change of agitation and aggression, she ended up falling one night unsupervised, taken to hospital bleeding from the head, which actually caused a small bleed to the brain. Within days the home said they could not take mum back as couldn’t care for her needs. Four weeks later mum is still in hospital with no alternative.

Reply from Samantha Debenham, Personal Assistant at Kingsleigh

Thank you for your feedback. We’re grateful for your positive comments about our colleagues and we are pleased your mother felt welcome during her respite stay. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. We do continually reassess resident’s needs, and it is regrettable that due to the change in your mother’s care needs and her requiring a higher level of one-to-one support, we were no longer able to care for her at Kingsleigh. We do appreciate your feedback and we are sorry that your expectations have not been met on this occasion.


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Review from Jill B (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who have provided so much extra care and support through the COVID pandemic. I trust them to take care of my mum as best they can. I just wish the staff ratio was higher not just at Kingsleigh but with all elderly care home facilities. My only real complaint is my mum does not have her
own toilet as there is a toilet opposite her room. I find it so undignified for her to have to share it.

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Review from Suzanne K (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment. Excellent solution to Covid contact issues. Good use of technology to facilitate communication. Lovely dresses for the fashion show.

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Review from S S (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father arrived, the home made the transition very easy for both him and the family. He settled in very quickly and we all saw the wonderful care, love and support he was getting. Dad often said it was like living in a hotel. The carers work extremely hard, and yet they always had time for a
little chat with him. The meals were wonderful, and we would sometimes arrange to join him for lunch and a glass of wine. To the family, it became home from home to us too. We were always welcomed with a smile. Kingsleigh is amazing, thanks to all the staff. It is always clean, welcoming and fresh. There is always some activity going on and I couldn't think of a more perfect place for my darling Dad to end his days. Thank you Kingsleigh!

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Review from E A (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care is extraordinary. The staff are caring, considerate, understanding and professional. They get to know each resident and family members and make the care home a place of hope by giving each resident quality of life until the end. The environment is stimulating and fresh, with lots of activities
to encourage and entertain the residents. My family are extremely happy that |Mum is in the care of Kingsleigh.

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Review from Carol W (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased that my mother spent her last 19 months in Kingsleigh. She was always shown the utmost care and respect and her dignity was always at the forefront. She was happy in her surroundings, staff were cheerful and always available to discuss with family members any concerns should you have any.
Like others have said, you did on occasion see her in someone else's clothes and someone in hers but I believe this happens in most homes and I appreciate that with over 60 people to care for it can happen. In the main, this was not a problem. I did feel that it would be an idea to lock all rooms when not in their rooms as this would discourage other tenants with dementia from going in other people's rooms and taking things.

Reply from Samantha Debenham, Personal Assistant at Kingsleigh

Thank you very much for your feedback - I’m extremely pleased to hear your positive comments about Kingsleigh. I am particularly grateful for your comments and ratings around the quality of care and dignity, your kind words are appreciated and will be passed on to the team. In regards to the locking of resident’s rooms, residents can choose to have a key for their bedrooms to lock their doors. Apologies that you did not know this, otherwise we would have assisted you in enabling your mother to have a key. However, as you can appreciate we don’t want to lock the rooms every time a resident leaves, as we wouldn’t want residents to feel restricted in their own home. Thank you again for taking the time to provide your feedback on the home, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with, now or in the future.


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Review from K B (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service consistent regarding care and observation. I believe there is no key worker system? I feel key workers benefit the residents and can focus the family with confidence. The environment is a delight, great talking points and stimulating conversations. Activities and entertainment
are great. Would maybe like more walking around encouraged for those who are timid or nervous about getting lost.

Reply from Samantha Debenham, Personal Assistant at Kingsleigh

Thank you very much for your feedback – we’re delighted with your positive comments and scores. With regards to your feedback about a key worker system, I would like to assure you that our team leaders are responsible for supporting the residents on each of our suites. They are the main contact for both the resident and their relatives, so please talk to them directly if you have any questions or concerns. We are looking to review the system in the near future to ensure our senior carers also have responsibility for specific suites within the home. We appreciate your feedback and thank you for taking the time to leave us a review.


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Review from C L (Wife of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good dementia care home. Plenty of activities. Kind and caring staff. Freedom to access day centre and gardens on one level. Excellent food.

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Review from Julie T (Daughter of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice Residential Home. Lovely staff who really care about their residents and the residents family. Always made to feel very welcome and nothing is too much trouble. Take time to talk to you about your relative and answer any questions you may have. Always let you know if there is a problem with
your relative. Would recommend it to other people.

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Review from J S (Sister of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lot of admiration for the things you do for the residents in your care.

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Review from A S (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home since the end of April 2017. My mother was in poor health when entering but now looks very well. She is also well kept, her hair is always clean and tidy.
My only issue all but trivial would be that her clothes, shoes etc.. Were kept to her only, she is often in other
peoples clothes and slippers but I am well aware this is a hard thing to keep an eye on.
I am very happy with her overall care.

Reply from Samantha Debenham, Marketing Support Administrator at Kingsleigh

Thank you very much for your review, and I’m particularly happy to hear that your mother’s health has improved greatly since she’s lived at Kingsleigh. In regards to clothing, I understand that when your mother joined us she did not have any labels on her clothes, which our laundry team do need for identification. I believe that this has now been rectified and, now the clothing is fully named, I’m sure this will no longer be an issue. Please do let the home manager know if you have any further comments or questions now or in the future and we’ll be happy to help.


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Review from Gillian C (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Kingsleigh care home over a year ago and I have been consistently extremely happy with the care provided. Care is kind and cheerful. The home is always open for me to visit, I do not need to make an appointment. Staff welcome me and update me on my mum. Visitors are welcomed. I love
the way staff bring coffee and biscuits for visitors. There is a fantastic atmosphere at this home from top management through carers and all staff. Everyone was especially helpful when mum needed to go for an operation and everyone was thrilled it was successful. I am moving away but I don't want to move mum as the care is so good. I would rather travel to see her.

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Review from S D (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is knowledgeable, helpful and respectful.

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Review from Martin H (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful and helpful, the managers knowledgeable and professional. Mum seems very happy with her environment even though her dementia prevents her from remembering much about what has gone on.
The recent help we received in preparing her for a surgical procedure early in the morning
was instrumental in making a success of the whole venture - we could never have got it done without the perseverance of the staff in making sure she was up, dressed and medicated in time.
Knowing how awkward mum can be I sometimes cannot understand how the carers keep their cheerful composure, but somehow they do. They are all truly special people.
Thank you to all of you.

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Review from Jo N (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Kingsleigh after an extended stay in hospital where she was very unsettled and crying all the time. We were very worried she wouldn't settle however with the support of the staff she has settled in amazingly well. The staff are like friends and are all very kind and attentive.
Mum has had a few infections since she has been there but the staff always keep me updated on any GP's visits etc. Mum is also prone to falls so they have put a sensor mat by her bed so that if she gets up in the night the staff know and go to her. Mum is also eating better and has even put on weight since being there. Looking at the way they deal with the residents it is clear to see they all love their job and are happy working at Kingsleigh. We honestly could not have wished for mum to be in a nicer home and feel blessed that she is happy and safe. We visit twice a week and are always made extremely welcome and offered tea/coffee. I would highly recommend Kingsleigh!

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Review from Lynne W (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just entered this care home for people with dementia.
The staff have made mum so very welcome which has helped her to settle in.
The home is calm and peaceful and it's obvious residents are well cared for and supported.

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Review from Linda (Friend of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend / former neighbour has been in Kingsleigh for about 4 months. At first I was worried that he wouldn't settle in, but the staff have been so helpful and patient towards him that he seems really happy now.
He's quite active, and I like the fact that there's lots of space for him to wander around
(and drink endless cups of tea!) He also gets a daily newspaper.


I try to visit him once a week, often on different days / times and always enjoy the friendly welcome and relaxed atmosphere.


Kingsleigh is definitely a home I would not hesitate to recommend.


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Review from Julie B (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was badly treated at his last home, and we were recommended to Kingsleigh. He has been here for over a year, and I cannot fault the level of care he receives from the manager of the home, the office staff, and the carers, they work together as a team to keep the residents cared for, happy
and relaxed. I would strongly recommended this home to anyone he is happy and loved her, which makes me happy and blessed.

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Review from Wendy M (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely feel about it. Residents are free to wander around if they want to. You often see a resident sitting in the office having a chat to the managers! The activities provided occupy the residents in the afternoons. Every resident is able to have a degree of independence in things like
waking up, bed times and eating. They all eat together at the table which is lovely and sociable but also if they decide to have a lay in, there is always food available later on.
Mum has become more relaxed since being at Kingsleigh and is really well looked after with regular visits from the district nurse.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Kingsleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Kingsleigh is calculated as follows: ( (135 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 164 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsleigh is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Kelly

Kelly Kelleher

Job Title: Home Manager

I started my career as a care assistant and moved my way up the ranks. I joined Care UK in 2006 and was the deputy manager at Broadwater Lodge, another Care UK home, for seven years before moving to Kingsleigh.


I would describe myself as a people person with a passion for helping others. One of my favourite parts of the day is when everyone stops for ‘tea at 3’. It’s a chance to catch our breath after the busiest part of the day, and it gives us the opportunity to have some quality conversation time with residents.


I’ve been supported by other home managers to progress in my career, and I believe in doing the same now I’m at that level. Being able to help and develop colleagues is a great feeling, as is empowering them to make a difference in residents’ lives.