Kingsleigh

Kingfield Road, Woking GU22 9EQ
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9.0 38 Reviews
  • Kingsleigh, Woking
Kingsleigh care home in Old Woking provides residential and dementia care on a permanent or short-term basis.

The home has many modern attributes and shared facilities for residents to enjoy, including comfortable lounges, a hair and beauty salon, cinema room and a bar. Outside there are beautiful, secure gardens that surround the home. On warmer days, residents can enjoy sitting in the sunshine on the large patio or listening to the water by the raised pond and fountain.

Kingsleigh runs an award-winning activities programme, with the physical and mental wellbeing of residents being one of its key priorities. The social calendar includes many outings and in-house entertainments, all tailored to the residents preferences.

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Care Provided by Kingsleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment

Good to Know

  • Person in charge
  • Kelly Kelleher (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kingsleigh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,591
    • Self-Funded Residential Dementia Care from £1,681
    • RESPITE Self-Funded Residential Care from £1,591
    • RESPITE Self-Funded Residential Dementia Care from £1,681

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Kingsleigh to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingsleigh Reviews (38)

Total of 38, showing 21-38
9.0

Kingsleigh has a Review Score of 9.0 (9.029) out of 10, based on 7 reviews in the last 2 years. Over all time Kingsleigh has 38 reviews.

Overall Experience

  • 28
  • 9
  • 1
  • 0
  • 0

Date Published

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Review from C L (Wife of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good dementia care home. Plenty of activities. Kind and caring staff. Freedom to access day centre and gardens on one level. Excellent food.

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Review from Julie T (Daughter of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice Residential Home. Lovely staff who really care about their residents and the residents family. Always made to feel very welcome and nothing is too much trouble. Take time to talk to you about your relative and answer any questions you may have. Always let you know if there is a problem with
your relative. Would recommend it to other people.

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Review from J S (Sister of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lot of admiration for the things you do for the residents in your care.

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Review from A S (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home since the end of April 2017. My mother was in poor health when entering but now looks very well. She is also well kept, her hair is always clean and tidy.
My only issue all but trivial would be that her clothes, shoes etc.. Were kept to her only, she is often in other
peoples clothes and slippers but I am well aware this is a hard thing to keep an eye on.
I am very happy with her overall care.

Reply from Samantha Debenham, Marketing Support Administrator at Kingsleigh

Thank you very much for your review, and I’m particularly happy to hear that your mother’s health has improved greatly since she’s lived at Kingsleigh. In regards to clothing, I understand that when your mother joined us she did not have any labels on her clothes, which our laundry team do need for identification. I believe that this has now been rectified and, now the clothing is fully named, I’m sure this will no longer be an issue. Please do let the home manager know if you have any further comments or questions now or in the future and we’ll be happy to help.


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Review from Gillian C (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Kingsleigh care home over a year ago and I have been consistently extremely happy with the care provided. Care is kind and cheerful. The home is always open for me to visit, I do not need to make an appointment. Staff welcome me and update me on my mum. Visitors are welcomed. I love
the way staff bring coffee and biscuits for visitors. There is a fantastic atmosphere at this home from top management through carers and all staff. Everyone was especially helpful when mum needed to go for an operation and everyone was thrilled it was successful. I am moving away but I don't want to move mum as the care is so good. I would rather travel to see her.

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Review from S D (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is knowledgeable, helpful and respectful.

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Review from Martin H (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful and helpful, the managers knowledgeable and professional. Mum seems very happy with her environment even though her dementia prevents her from remembering much about what has gone on.
The recent help we received in preparing her for a surgical procedure early in the morning
was instrumental in making a success of the whole venture - we could never have got it done without the perseverance of the staff in making sure she was up, dressed and medicated in time.
Knowing how awkward mum can be I sometimes cannot understand how the carers keep their cheerful composure, but somehow they do. They are all truly special people.
Thank you to all of you.

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Review from Jo N (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Kingsleigh after an extended stay in hospital where she was very unsettled and crying all the time. We were very worried she wouldn't settle however with the support of the staff she has settled in amazingly well. The staff are like friends and are all very kind and attentive.
Mum has had a few infections since she has been there but the staff always keep me updated on any GP's visits etc. Mum is also prone to falls so they have put a sensor mat by her bed so that if she gets up in the night the staff know and go to her. Mum is also eating better and has even put on weight since being there. Looking at the way they deal with the residents it is clear to see they all love their job and are happy working at Kingsleigh. We honestly could not have wished for mum to be in a nicer home and feel blessed that she is happy and safe. We visit twice a week and are always made extremely welcome and offered tea/coffee. I would highly recommend Kingsleigh!

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Review from Lynne W (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just entered this care home for people with dementia.
The staff have made mum so very welcome which has helped her to settle in.
The home is calm and peaceful and it's obvious residents are well cared for and supported.

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Review from Linda (Friend of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend / former neighbour has been in Kingsleigh for about 4 months. At first I was worried that he wouldn't settle in, but the staff have been so helpful and patient towards him that he seems really happy now.
He's quite active, and I like the fact that there's lots of space for him to wander around
(and drink endless cups of tea!) He also gets a daily newspaper.


I try to visit him once a week, often on different days / times and always enjoy the friendly welcome and relaxed atmosphere.


Kingsleigh is definitely a home I would not hesitate to recommend.


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Review from Julie B (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was badly treated at his last home, and we were recommended to Kingsleigh. He has been here for over a year, and I cannot fault the level of care he receives from the manager of the home, the office staff, and the carers, they work together as a team to keep the residents cared for, happy
and relaxed. I would strongly recommended this home to anyone he is happy and loved her, which makes me happy and blessed.

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Review from Wendy M (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely feel about it. Residents are free to wander around if they want to. You often see a resident sitting in the office having a chat to the managers! The activities provided occupy the residents in the afternoons. Every resident is able to have a degree of independence in things like
waking up, bed times and eating. They all eat together at the table which is lovely and sociable but also if they decide to have a lay in, there is always food available later on.
Mum has become more relaxed since being at Kingsleigh and is really well looked after with regular visits from the district nurse.

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Review from Calara H (Uncle of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Staff all very kind to the residents and family. I am so lucky that my uncle can stay there.

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Review from Janet W (Sister of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are kind and caring. Always a warm welcome, which brings much comfort in what is a very stressful situation. Grateful and sincere thanks.

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Review from Eileen S (Wife of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management, staff and care assistants are all extremely helpful. Nothing is too much trouble. They are all very caring to the residents. The day centre provides different activities to the various people attending. Plenty of food and drink is always offered. Kingsleigh is very clean and well kept.

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Review from Jennifer D (Daughter of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service here, the staff are always very friendly and caring. My mother is very well looked after.

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Review from Janet W (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the way my mother is cared for at Kingsleigh. I cannot rate the staff high enough. The care and support she receives is second to none. All he needs are fully met. I can now rest knowing she is being so well cared for.

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Review from R S (Husband of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Kingsleigh Care Home over 2 years myself and family visit twice a week and weekends. We are always welcomed by carers with a smile and offered tea and biscuits. Always informed about any changes in my wife's condition. My wife is always clean with clean clothes. Her room is spotless.
Door always open to managers office to talk to. Music and flowers everywhere. My wife is very happy and it makes me happy to know she is so well looked after.

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Current Review Score: 9.0 (9.029)

Overview of Review Score

The Review Score of 9.0 (9.029) out of 10 for Kingsleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Kingsleigh is calculated as follows: ( (68 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.222 Points relating to the number of positive Reviews for Kingsleigh is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 7 Positive Reviews ÷ 13.4 = 0.522

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Kelly

Kelly Kelleher

Job Title: Home Manager

I started my career as a care assistant and moved my way up the ranks. I joined Care UK in 2006 and was the deputy manager at Broadwater Lodge, another Care UK home, for seven years before moving to Kingsleigh.


I would describe myself as a people person with a passion for helping others. One of my favourite parts of the day is when everyone stops for ‘tea at 3’. It’s a chance to catch our breath after the busiest part of the day, and it gives us the opportunity to have some quality conversation time with residents.


I’ve been supported by other home managers to progress in my career, and I believe in doing the same now I’m at that level. Being able to help and develop colleagues is a great feeling, as is empowering them to make a difference in residents’ lives.