Limegrove

St Martin's Close, East Horsley, Leatherhead KT24 6SU
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9.8 68 Reviews
  • Limegrove, Leatherhead
Limegrove in East Horsley is operated by the Anchor Hanover Group. It is a purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care.

The care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, using locally sourced and seasonal ingredients where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Limegrove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Nicola Drake-Smith (Manager)
  • Admission Criteria
    • Please contact Limegrove to discuss your enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002

Funding & Fees Guide for Limegrove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,395
    • Self-Funded Residential Dementia Care from £1,395
    • RESPITE Self-Funded Residential Care from £1,395
    • RESPITE Self-Funded Residential Dementia Care from £1,395

  • Our colleagues at Limegrove will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Limegrove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Limegrove.


  • Parking

  • Onsite parking is available, including disabled spaces.


Limegrove Reviews (68)

Total of 68, showing 21-40
9.8

Limegrove has a Review Score of 9.8 (9.780) out of 10, based on 27 reviews in the last 2 years. Over all time Limegrove has 68 reviews.

Overall Experience

  • 55
  • 10
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  • 3

Date Published

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Review from S L (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Limgrove is just a wonderful place with such caring staff. My mother was in another home but since we arranged to move her to Limegrove we have seen a complete change. The staff are so friendly and always have time for me as a visitor and my mother, a resident. Lots of activities and really good communication.
I am so happy that my mother is in Limgrove I could not recommend it enough. Well done to the staff.

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Review from David I (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a series of falls, my mother was unable to cope living in her own home. She was aware of Limgrove Care Home and had visited friends over many years. Since becoming a resident, she has been treated with the utmost care and dignity. The staff are extremely friendly and professional. Limegrove has
a lovely atmosphere and there is always something entertaining or interesting going on.

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Review from Sarah S (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for by the wonderful staff of Limegrove. I cannot fault the care, support and kindness of the staff. It takes a very special person to be a carer and I appreciate how professional, friendly and caring the staff are at Limegrove.

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Review from Carol P (Daughter-in-law of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living with us and recently went to Limegrove (in East Horsley) for a three week respite, but has ended up staying. We can't thank the staff, every single one of them, enough for their support at a very difficult time for us. They have all been so amazing, so a massive thank
you to every one of you for making the transition that much easier.

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Review from Enzo P (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, we looked at many care homes for my mum and we have been through this process before with my father, but Limegrove stood out from all the others even my fathers one, it was not just the actual site, layout, cleanliness and organisation of the home, it was the staff, and not just one or two it was
everyone from finance to admin to carers, laundry and reception, they were all very friendly and kind considering we took so long in making the decision to putting my mum in a home, we hesitated over months in doing this but they were very kind and patient with us, you can see how happy my mum is with all the activities and people around to interact with, so we know she is safe and well cared for, I do not normally do reviews but I cannot recommend these guys highly enough.

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Review from David R (Husband of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken ill and had to go to hospital, she had to stay there for a week. From the outset of her going to hospital, I was kept informed by the home. All of the staff were excellent in her recovery. I would not hesitate to recommend Limegrove Care Home to anybody. The activities are good, even
I have joined in the activities. It is very clean and the food is good, I have eaten there. I cannot fault this place. I am very happy for my wife to stay there.

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Review from C C (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really landed on our feet when we found Limegrove three and a half years ago. From the outset Mum has been well looked after and encouraged to join in the many activities on offer. Mum is now ninety-nine and on her Birthday, chef had made her a beautiful cake and threw her a little party with balloons
and music that she could share with other members of her unit. Following lockdowns, Mum had chosen not to participate so much in activities, so as an encouragement to engage Limegrove arranged for her to receive library story discs and an MP3 disc player so that she could listen to them in her room and this has been very well received.

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Review from Anne-Marie V (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother went to stay at Limegrove Last October. The care of the staff has been absolutely amazing. Mum settled well due to the friendliness and professionalism of everyone there. Unfortunately, Mum's health declined, and she sadly passed away a few days ago. This was a very difficult time for us
as a family, but the journey was made less painful due to the wonderful staff who cared for Mum in such a gentle way. The staff have all been so supportive of us.

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Review from Judith D (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Limegrove a few times, and am very impressed with the building, the decor the furnishings and the cleanliness of the entire place. The staff are welcoming, friendly, charming and very attentive. They deal with the patients in a caring and dignified manner.

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Review from S R (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Limegrove in October 2022. We, as a family, were extremely happy with how all the staff settled him into their wonderful, caring home.
The home is warm and friendly, and the staff are so helpful and supportive.
We couldn't have hoped or wished for a better home for are dearly loved
family member.

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Review from Tina G (Niece of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Limegrove since January 2018. The staff are always very friendly, caring and welcoming to myself and my aunt. Limegrove is very clean and tidy. The home is always organising activities for the residents, whether offsite or within the home. The garden has had a makeover and looks
very pretty for residents and their families to enjoy in the summer months. I would thoroughly recommend Limegrive to anyone.

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Review from Lucy Z (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lime Grove for respite care in October 2022. We found the staff to be most welcoming, everyone went out of their way to make mum feel at home and settled. Throughout my visits to Lime Grove, I have been greatly comforted by the professionalism, care and kindness that the staff have
shown to my mother and other residents. Mum is now permanently living at Lime Grove and is very happy. My family have great comfort knowing that mum is being so well looked after and safe.

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Review from F C (Sister of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place has a bright welcoming entrance. The staff are very professional, friendly and caring. I feel my sister is in good hands.

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Review from V W (Friend of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere.
Helpful staff.
Very clean.
Visiting is always a pleasure.

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Review from G D (Partner of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Limegrove Care Home on the 28th of March 2022 and seemed reasonably content during the five months he was there. I was sad when he had to move to a nursing home as he needed one-to-one care. I was very impressed with the staff who were always kind and helpful and felt the
home generally was well designed, comfortable and well run. My partner was a difficult and restless patient who needed almost constant attention but the staff coped admirably with him. If at any time something happened (such as a fall) they informed me and the authorities straight away. I will close by thanking everyone at Limegrove for all their care while my partner was residing there and if I ever need to live in a care home I could do a lot worse than choose Limegrove to end my days.

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Review from Robert B (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall feeling of reassurance that my mother is being well looked after.

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Review from Bob H (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been reluctant to place my mother in a care home for as long as she was able with the help of daycare visits to look after herself independently. Following several falls and wondering outside the house, it was necessary to move on. Limegrove provides 24-hour care and has proved themselves to
be the ideal local solution with great staff.

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Review from Angela M (Cousin of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went on my weekly visit to see my cousin. She was waiting to have her Covid booster with other residents. When the staff saw me arrive, they immediately ensured she was next so I could continue my visit with her. The staff are always friendly and helpful and care for all the residents equally. At times
I visit with one of my dogs, which both she and the other residents and staff enjoy. Looking forward to a future visit when he comes to sing for the residents, which she really enjoys, and I am becoming a fan too. The home is always inviting, and they provide lots of activities for the residents as well as providing them with a great variety of delicious food.

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Review from Janice S (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely worried about mum having to go into a home but her dementia made it impossible for me to look after her anymore. Limegrove felt like a safe happy space the moment we visited and they confirmed that they could meet mums needs. They were patient and empathetic during the time needed for
mum to settle in and she is now happy and at home feeling safe. The staff are so patient and kind taking the time to really get to know each resident.

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Review from Lyn P (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are delighted with the care my mother is receiving at Limegrove. The staff are an utter delight; they always have time to help, are so kind and caring and happy to talk with me at any time. The Home feels like a warm, friendly and comfortable place to be.

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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Limegrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Limegrove is calculated as follows: ( (255 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 323 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Limegrove is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Limegrove directly for further information.


Awards / Recognitions (2)

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