Linden House

9 College Road, Epsom KT17 4HF
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8.9 96 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josephine Gbadamosi (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,700
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Linden House Reviews (96)

Total of 96, showing 21-40
8.9

Linden House has a Review Score of 8.9 (8.872) out of 10, based on 4 reviews in the last 2 years. Over all time Linden House has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
  • 0
  • 0

Date Published

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Review from Sue K (Relative of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and staff are fantastic and have gone above and beyond to ensure my step-dad is content. His needs are paramount, the care here is literally the best we have seen and are thrilled we have finally found the best home he can spend the rest of his life in.

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Review from Tracey G (Stepdaughter of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was recently moved to Linden House, and as a family would like to thank the management and staff for their kindness and support during the transfer. They have been accommodating and sincere and made him feel instantly at home. There is a caring atmosphere at Linden House and a feeling that nothing
is too much trouble. There is a very clear focus to offer the best possible care to all the residents while giving peace of mind to our family that our dad is in the best possible place. Thank you Linden House we are extremely grateful to you.

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Review from S L (Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been good to me. I have been well looked after and comfortable.
I would willingly return here again.

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Review from I D (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Happy.

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Review from P M (Ex Family Member) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first day we took the resident to Linden House her grandaughter and I met the home manager. She was very caring and professional. We knew straight away that the resident was in good hands and had nothing to worry about. I have met all the staff, they like the resident a lot. Marks out of 10? 10!

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Review from Lavinia H (Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been for a month. I have been well looked after, the staff are very good. No complaints whatsoever. Even at night if you need help, you just have to press your buzzer and someone comes straight away.
Am happy to recommend this home to anyone who needs a care home.

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Review from Sue D (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced 2 other care homes for my mum in the last three years, I'm delighted to say Linden House is definitely 3rd time lucky! My mother-in-law came to Linden House in March. Our discussions with the manager before and since have been excellent. Communication is very good and we've felt listened
to and supported throughout. The level of care from everyone we've encountered has been exemplary.

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Review from Ken D (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move my 95 year old mum into a care home at quite short notice. She has lived alone for the last 30 years and been completely independent, and so the move was quite confusing and upsetting for her. The management team and staff at Linden House have been wonderful in settling my mum into her
new surroundings and reassuring both her and me during a difficult time. Their care for her, and their help and advice for me, has been excellent.

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Review from Sue C (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past four years my mother has enjoyed the various activities from clay art, quizzes, singing, keep fit, skittles, scrabble, too many visiting musical acts. Her care has always been excellent allowing her individual characteristics to shine when moving around the home and meeting the other residents.
As well as reassuring her when her anxieties took control especially during the night. As with my father, the generosity of their time and care when mum became ill was tremendous. Allowing us access in these difficult times, contacting GPs, district nurses and working with her. Resulting in a peaceful and calm departure from this world for both of them. Thank you to all the staff, you are stars.

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Review from Jackie P (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Linden House for 2 weeks of respite care but settled in so well that we decided that this was the best place for her. The staff have been very understanding of her complex needs and nothing has been too much trouble for them. My mum has gained more mobility and is interacting with other
residents, they have got her knitting again too. They are always on the end of the phone with daily updates. Very friendly staff. I can recommend this home to anyone, they have been a massive help to my mum and the family.

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Review from Tina C (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very positive visit with my mum on the 18th of December (just before we were put into tier 4). Visits only allowed outside but clearly too cold for the residents. So they made their gazebo into a little Christmas grotto, fully enclosed, decorated and heated. Although separated by a perspex wall
both sides were warm and inviting. They even had a CD player on the visitor's side, so mum and I had a Christmas sing-song. It's been hard this year not being able to see mum but this was one of the best visits I've experienced even with all the restrictions. The staff have gone above and beyond to keep residents, visitors and staff safe.

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Review from Jane O (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum in the new "pod". Having done many visits in the summer in the garden it was great to see Mum again but inside. The pod means there is somewhere warm to sit and chat that is decorated with artwork and photographs of the residents. It has a screen between you and the resident which means
contact is impossible but you can see one another.
The home has done a fantastic job keeping residents safe during the pandemic and have remained cheerful and caring throughout. The new activities lady has kept them engaged and making Christmas decorations most recently which are up making the home look festive.
Thank you to all who work there making this an exceptional home. Happy Christmas to you all!

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Review from Alison (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Linden House team have worked so hard during the pandemic to keep me in touch with my dad. I visited him this afternoon in the newly built outdoor facility. It is a fantastic garden pod, so thoughtfully created and furnished to make it warm and homely. I had a lovely visit with Dad and he looked
well and content. A member of staff came in to check on Dad a couple of times, as of course, I was unable to support him due to the necessary perspex divide. The mix of privacy and providing attentive care was just right. At the end of my visit, a member of staff spoke to me about Dad's progress and helped him to say 'goodbye'. All this made for a great visit experience in very difficult times.

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Review from Noelle G (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has always been a welcoming, cheerful and caring place. I know that my relative is well-looked after. In recent times this care and cheerfulness have not abated despite the difficulties staff, residents and relatives may face.

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Review from I W (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and excellent care. No task too much no matter how long. Attendance too, detailed, first-class, looked after my dog showing genuine affection to my lurcher dog.

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Review from Janet R (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Worried about leaving Mum for the first time. Especially given current pandemic situation. I need not have been, given the current restrictions staff were very considerate of my needs as well as Mum's.
Almost immediately they picked up on Mum's hearing issue and resolved it within 5 minutes of arrival!
The
staff are wonderful, thoughtful and kind. Nothing is too much trouble. The Manager is always buzzing around keeping her eye on things (so reassuring) as is her lovely deputy. So good to see care managers with a very hands-on and happy professional approach.

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Review from Susan L (Friend of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home, very friendly caring staff, and from what I saw the residents love it there. It's clean and kept homely for the residents and the standards are excellent. Highly recommended.

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Review from Idah A (Niece of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited last week to see my auntie who moved in recently. I have to say I was treated with absolute courtesy by the staff, they were so welcoming and polite. I was very impressed with the controlled environment and the easy access gloves, aprons and masks out the front and cleanliness. When I saw
my auntie I saw the difference in her and how she had improved. She told me she felt at home and the staff treated her with so much kindness compared to seeing her before in multiple wards environments. We also talked about the different activities that have been taking place but she loves that she is able to go out in the garden to fill up the bird feeders, I am just so grateful that someone does this with her as it is a massive area of her life which is a dream come true for her. A massive thank you to Linden House staff for taking the time and patience to learn my aunties ways as it has been a long journey for her, I am happy she is settled in a kind loving home!

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Review from L J (Grandson of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They go above and beyond expectations. They are extremely friendly and caring not only to the residents but to family members upon visiting. They put up some personal items in my nan's room to make her feel more comfortable and homely. They provide good meals that the residents enjoy and keep them happy
at all times. Overall I am very happy with the service and cannot thank the staff enough.

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Review from Hilary (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we walked into Linden House about 6 years ago, we could feel the kind and caring atmosphere and we are so pleased dad was able to move in and has been so lovingly looked after ever since. The staff are amazing - always happy and chatty and nothing is too much trouble. During lockdown
they have enabled us to see dad on video calls, speak to him on the phone and have sent us photos and updates on the activities at the home. We were recently able to visit dad in person following all the necessary safety measures and the staff were so helpful and kind. I wholeheartedly recommend Linden House and in fact, a previous neighbour also lives there now on my recommendation and is very happy too.

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Current Review Score: 8.9 (8.872)

Overview of Review Score

The Review Score of 8.9 (8.872) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Linden House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Linden House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 4 Positive Reviews ÷ 6.4 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Care Home Manager

Welcome to Linden House Care Home, located in the market town of Epsom in Surrey.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


Having worked as the deputy manager of Linden House for a number of years, I was proud to have progressed to the role of home manager in December 2022.


The team at Linen House are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Linden House Care Home thrives thanks to our friendly team, our dementia-friendly environment, and our home-from-home feel. We are like one big happy family.