Linden House

9 College Road, Epsom KT17 4HF
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8.9 96 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.

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Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josephine Gbadamosi (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,700
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Linden House Reviews (96)

Total of 96, showing 41-60
8.9

Linden House has a Review Score of 8.9 (8.872) out of 10, based on 4 reviews in the last 2 years. Over all time Linden House has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
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Date Published

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Review from Brian L (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Linden House for several years. Linden House really is a very good residential home. The staff are excellent and so understanding. Every time I visit I always come away feeling that my mother is being so well looked after. I certainly very highly recommend Linden House.

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Review from Gemma G (Granddaughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to express my sincere gratitude to all the staff at Linden House. During this unprecedented time, myself and my son have been able to video call our nan and great nanna whenever we have wanted to. The staff here are so accommodating and always have been for the past 18 months.
Thank you Linden
House for taking care of our precious nan.

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Review from Peter J (Respite Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 week's respite. Excellent staff and food are good. I would certainly return another day.

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Review from Maha A R (Niece of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle who is quite different to the rest of the home in terms of religious needs and attention needed for his care. The carers were wonderful and understood exactly what he needed to keep his spirit high. I absolutely loved 'the retreat' where I was told my uncle quite often sat to pray
and read his holy books. I have seen a massive positive change in him and his openness to talk to people including myself who had not visited him in some time.
All I can say is I am so grateful for the care, attention and support given by the whole team and I would definitely recommend this home to anyone. As my previous profession was in care quality monitoring I can see outstanding quality of care and Linden House is just that. Well done to you all!

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Review from K K (Friend of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a carer for 15 years so I understand exactly what makes a good carer. I have a client in Linden House who I visit once a week. I cannot express just how fabulous all the staff are. I've been visiting for over a year and every time I'm greeted with wonderful positive vibes. My client can
be difficult at times but has always been given patient and caring help. I would highly recommend Linden House.

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Review from M H (Wife of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, efficient and charming staff.
Always recommend this home.

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Review from Peter E (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that my mother has settled in well. She is much happier now than she was before she moved into the home.

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Review from Kay H (Daughter-in-law of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very pleasantly surprised at how clean Linden House is, also the staff are very friendly and kind to all.
There was no smell either which most care homes have.

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Review from Yvonne S (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at this wonderful home while her daughter had a much-needed break. I had the pleasure of visiting her every day for a week.
On each occasion I found the staff to be very welcoming, happy and extremely attentive to all the patients and especially my friend.
Whatever she asked for
was never too much trouble and she thoroughly enjoyed her pamper day, helping in the garden and attending the bbq.
Thank you to all the staff, you do an amazing job and I hope I have the pleasure of visiting you again.

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Review from Barbara B (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for 1-week respite.
The staff treated me very well and spoiled me.
I would definitely come back to Linden House.

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Review from Gillian P (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Linden House are very professional and caring and I feel Mother is getting the support and positivity she requires. The management is excellent and I am impressed by the variety of activities available. The two social events I attended were very good. I feel my mother is valued and her
needs are dealt with professionally and with kindness.

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Review from S M (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden house has a lovely atmosphere with warm and caring staff members. My dad is receiving the best care ever and I know that he’s in a safe place I can trust.
The building and furniture have also recently been modernised which is a great change.

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Review from H M (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a fantastic care home facility. The staff and management are incredibly patient, kind and compassionate. We have witnessed and experienced nothing but this from them and are very happy with their treatment of my father, who can often be difficult to reason with. The building has also
recently undergone an impressive renovation, and the interior is very bright and uplifting.

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Review from David D (Nephew of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well looked after and is happy. The staff are pleasant and helpful and always make you welcome.

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Review from Sudesh O (Friend of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend’s mother at Linden House this January and cannot recommend the staff and care she has received highly enough. Everyone is very helpful, attentive and always smiling with a professional and caring attitude towards the residents. During my visit my friends mum was served with tea,
cake and biscuits, I was offered the same too.
She has really settled into the environment of Linden House and talked about how good the food and entertainment was since she arrived.

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Review from Giselle W (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a number of homes in my area because I wanted to find the right care and the right place for my mother to stay. I met with the manager and from the moment I met her I knew I had found the right place. It was homely. The home itself is warm, tidy, clean and smart. Her room is lovely and
very homely and we have been encouraged to make it mums personal space. There are lots of weekly activities planned. The residents are included in decisions such as meals and activities but also have their own independence and encouraged to make their own decisions. I have been with mum at meal times, the food looks delicious. Whenever I visit, I am always offered a cup of tea and made to feel welcome. The professionalism of the manager and everyone that works there is second to none. Nothing has been too much trouble so far. I am completley satified so far with the care that mum is recieving. They have not just supported mum but all of us as well. Highly recommend.

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Review from Sue C (Niece of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my aunt receives here. She is settled and enjoys the food. Staff are helpful and welcoming and treat her with respect and dignity making allowances for her wish to sometimes remain in her room. It's a relief to know that the staff are looking out for her and call for help
as soon as medical assistance is required.

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Review from Jeff T (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the four years that my mum has been looked after at Linden House, we have been extremely happy with all aspects of the care and conditions there.
Training and health and safety must be of very high standards as my mum, who is very immobile, has not encountered any falls or mishaps to my knowledge.

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Review from Sue T (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly 4 years. I have always been very happy with her care and when any small issues arise they are dealt with promptly and professionally. Mum has had some serious health issues and the staff have looked after her diligently and with compassion. We feel reassured she
is in good hands. There has been a lot of refurbishing and upgrading recently. The home is bright clean and welcoming. There are more permanent staff and less reliance on agency staff, giving continuity of care and happier staff. I am now retired but worked in this sector for many years and feel I have an extra insight.

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Review from J S (Friend of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has been here for a year and I visit her regularly she is very happy here. The staff are friendly and caring.

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Current Review Score: 8.9 (8.872)

Overview of Review Score

The Review Score of 8.9 (8.872) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Linden House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Linden House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 4 Positive Reviews ÷ 6.4 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Care Home Manager

Welcome to Linden House Care Home, located in the market town of Epsom in Surrey.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


Having worked as the deputy manager of Linden House for a number of years, I was proud to have progressed to the role of home manager in December 2022.


The team at Linen House are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Linden House Care Home thrives thanks to our friendly team, our dementia-friendly environment, and our home-from-home feel. We are like one big happy family.