Linden House

9 College Road, Epsom KT17 4HF
Submit a Review
8.9 96 Reviews
  • Linden House, Epsom
Linden House, ideally located near the scenic Epsom Downs, provides a homely, warm, and welcoming atmosphere for individuals seeking dementia care on a permanent or respite basis.

At Linden House, the dedicated team of caring and qualified staff uphold a culture of respect for each individual resident. They believe in nurturing aspiration and independence to the fullest extent possible, empowering residents to live fulfilling lives.

The residence boasts spacious accommodation and a charming rose garden, complete with ample seating areas, offering an idyllic outdoor retreat for relaxation and socialising.

The home takes great pride in its culinary offerings, with a varied menu of delicious home-cooked meals prepared by the talented on-site chef.

At Linden House, the team understands the importance of staying engaged and active, which is why they offer a wide range of activities to suit every interest. From exercise classes and visiting cinema events to music for health entertainers, as well as various games and quizzes, there's something for everyone to enjoy. The home also has its own minibus for both enjoyable day trips and essential appointments, ensuring residents have easy access to everything they need while feeling right at home.

Show Linden House on the Map

Care Provided by Linden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Josephine Gbadamosi (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Linden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,700
  • (these prices are only a guideline, please contact Linden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Linden House Reviews (96)

Total of 96, showing 61-80
8.9

Linden House has a Review Score of 8.9 (8.872) out of 10, based on 4 reviews in the last 2 years. Over all time Linden House has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
  • 0
  • 0

Date Published

96
0
1
4
92

Review from Leonard P (Relative of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually accompany my wife to visit her Auntie and have found Linden House to be a very pleasant place to come to. It is very relaxing and the staff very nice to both of us. She seems very happy here and we always leave her knowing she is happy and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian P (Niece of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a better home for Auntie. Staff very helpful and friendly. A pleasure to visit Auntie in such a caring place. We are very happy knowing that we made a good choice for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for with expertise and kindness. I have been impressed with the level of support and genuine concern. Thank you for all your help and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie K (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was there for about 18 months in all. At first, it was strange for Mum but she soon settled in and made friends. The staff were so welcoming and made Mum feel at home from the start. Mum had a good laugh and was a real character. The home is always spotless, lovely, great food, caring staff and
welcoming. The refurb looks great, residents say it looks lovely, nice and bright, that's important. I visited Mum 2-3 times a week. Mum was always clean, well dressed, happy and well fed. We always had a laugh with the staff and I always felt part of their family. Friends and family visited Mum and had great things to say about the place, we all knew Mum was in great hands. Peace of mind meant the world to us all. Towards the end, the staff were just amazing, so loving, caring and supportive, just going the extra mile for us all. I cried and they cried (my Mum was their Mum) that's how I felt. Staff came to Mum's send off. That says so much. A genuine, caring, wonderful, dedicated team. You don't often find that in a home. 10/10

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin W (Brother of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister who is a resident is comfortable and well cared for in the unit. She is satisfied with the people who care for her. I am pleased that the people who care for her are happy and do have an interest in her care and her being happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet (Niece of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been very well looked after at Linden House. Her bedroom overlooks the garden which she enjoys. The staff are very friendly and kind to her. She is safe and feels at home and I'm happy because she is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roya C (Niece of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been comfortable and has stayed at Linden House for over 2 years. The staff are polite and kind to her and support her comprehensively.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident for 3 and a half years and in that time, has been very well cared for and seems happy with life here. Originally, we looked around many residential care homes and chose Linden House for its all-around friendliness, clean appearance and value for money. Since then, we have
not been disappointed. Despite the frequent staff changes, the level of care has been consistently high.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ten out of ten for me. So good with my mum, the care package is perfect, my mum is very settled and that takes a lot of time, effort and hard work. The team at Linden House should be very proud of themselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane O (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father died, the home helped mum come to terms with his loss. They have spent time talking to her about dad and keeping her busy so she does not get upset.


Her general care continues to be good.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan M (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good - interesting people, nice surroundings and good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Murray D (Son of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered full time care four years ago. She has been a resident in two care homes, the second of which was Linden House in Epsom. In my opinion, the level of respect, care and attention given to my mother at Linden House was equal to the far more expensive first care home. This is an important
point to remember as aged care may be needed over a long period and therefore; can become very expensive.
To a younger person living independently, a care home is a daunting environment but to the residents who need the care, it is a lifestyle that they come to accept and probably enjoy. I offer my highest praise for the professionalism of the management and staff at Linden House and my thanks for the excellent care they provided for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris T (Grandson of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently moved in and has settled brilliantly due to the excellent care, particularly allowing her independence of choice etc. They have been so welcoming to her and to us as a family - best decision we ever made!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph G (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service. Good managers, very supportive and the staff are very helpful.
Mum receives very good care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia R (Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Linden House. The staff are very nice and kind to me. The food is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George R (Husband of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first occasion that my wife had entered respite care and she was very apprehensive about what it would be like.
She stayed at Linden House for two weeks and (in her own words) was looked after superbly.
Evidently, the food is also better than my own home cooking and she is already looking
forward to her next stay!
I think that we were incredibly lucky to find this lovely home with such kind and caring staff.
We have no connection whatsoever with Linden House and the opinions shown are genuinely felt.
My wife did not wish to take part in any of the activities hence the 'don't know' opinion to that question.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonya B (Relative of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting early one morning we found our relative in a worrying predicament, she was laying in a pool of urine. This was left by the night staff. The day staff and deputy manager quickly cleaned her and dealt with the issue concerningly and professionally and dealing with the staff concerned. We
were quite happy with this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roya C (Niece of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful friendly staff who are always supportive and keep me informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Linden House. The staff take me for lunch every Thursday in Epsom to a restaurant in Epsom. they look after me well and look after my finances.
I enjoy the meals here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has gone into the home this week. The management has been excellent and has done everything possible to make things as easy as possible. My mum's room is very comfortable and she tells me that she is being well looked after and that the food is very nice. So our first impressions are very
good. We hope in the coming weeks that she will be able to join in with activities etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.872)

Overview of Review Score

The Review Score of 8.9 (8.872) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Linden House is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Linden House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 4 Positive Reviews ÷ 6.4 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Reshma

Reshma Tupsy

Job Title: Care Home Manager

Welcome to Linden House Care Home, located in the market town of Epsom in Surrey.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


Having worked as the deputy manager of Linden House for a number of years, I was proud to have progressed to the role of home manager in December 2022.


The team at Linen House are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Linden House Care Home thrives thanks to our friendly team, our dementia-friendly environment, and our home-from-home feel. We are like one big happy family.