Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 1-20
9.6

Linwood has a Review Score of 9.6 (9.634) out of 10, based on 35 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
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Date Published

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Review from C H (Niece of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has thrived since moving into Linwood she is 100 years old. She has experienced 2 admissions to hospital as she became very ill. On both occasions I thought she was end of life, Linwood brought her back to life. In December they gave her a birthday party to celebrate her 100th birthday. Together
with the other residents they had a lovely time, my aunt the life and soul of the party. She loved it. Thank you Linwood. I recommend this home. It is a real home.

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Review from L M (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Linwood for just over a year. The manager and staff are caring and try to enhance the lives of everyone in the home. I know that mum is safe and cared for. If i have any issues of concerns they listen and act on them. If they have any queries they phone me at once. I'm very happy
mum is in Linwood. Care is person-centred and respectful.

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Review from L E (Wife of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. My husband is being looked after very well. I am very happy leaving him in their care.

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Review from B S (Daughter of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Linwood for 19 months. The care she received from the wonderful manager and staff was simply first-class. I feel comforted to know she had spent her last few months clean, happy and continually cared for at Linwood. Mum always had a smile on her face whenever I visited. I
would not hesitate to recommend this care home to future guests or residents.

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Review from H S (Respite Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a very fortunate recommendation given and for which I am very grateful. Not difficult to say it is a well-run establishment with efficient and conscientious staff. Virtually impossible to complain about anything.

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Review from A B (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Linwood in October 2023 and has settled extremely well, more than we ever thought possible! All staff have been kind, caring and very attentive; it is clear that they take the time to get to know the residents and their individual needs and preferences. They make the effort to understand
each other as a person and treat them as they would their own family. Once when passing a room close to Mum I overheard a lady talking to the resident inside and assumed it was a family member, I was surprised to see it was a staff member, her manner was so warm and caring. The home is very approachable answers every query I have promptly, and contacts me with updates. The home is decorated to a high standard and conducive to a calm and pleasing environment. Mum's room is spacious and pretty with a large en-suite shower room. After years of angrily telling me she would never go into a home, she now thanks me for finding this place for her! She also loves the food, amazing for a picky eater!

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Review from D L (Cousin of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, comfortable and most very friendly staff. Very clean environment. Thank you for looking after so well.

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Review from G W (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father took up residence at Linwood in June 2023. Dad is a quiet, reserved man who doesn't think he's old or sick. He needs gentle encouragement to participate and can be stubborn. Yet dad is generally very content,well cared for although he resist daily hygiene routines. The caring team are patient,
kind and have made friends with dad and they all enjoy polite banter and back chat. He's generally happy at Linwood.

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our care/ support as very good. We're glad your father is content at Linwood, where I'm always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.


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Review from Sheena M (Sister of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother resides at Linwood Care Home. He is very happy, his room is always clean and he enjoys his meals and the facilities. He finds the staff to be very friendly and helpful with his needs.

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Review from Barbara S (Next of Kin) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am responsible for a resident who lives at Linwood Care Home.
He had a fall and injured his leg which has been very swollen - at the same time he had bleeding from his right ear.
He was not at all well and the home was so caring of him. A particular staff member was on duty and her care and knowledge
were invaluable in helping him recover. My sincere thanks to her.

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Review from Robert C (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come over from Australia to spend some time with my father. I have found the care he is receiving to be first-class. All the care workers have great patience and show enormous kindness. They only have the best interest of the residents at heart.

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Review from Steve P (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since January 2024 and we are very happy with the care she receives. The staff encourages her to participate in activities of which she particularly enjoys entertainers that visit. When visiting we are always we are always made to feel welcome.

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Review from Linda T (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Linwood for 2 years. I frequently visit my mum and over the last two years, there has been a transitional improvement in all aspects of Mum's care. I find the staff, their attitude, their caring nature and upbeat humour in dealing with the residents on the ground floor
a pleasant and rewarding experience when I visit. I have peace of mind knowing my mum is safe and sound at 'Linwood'.

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Review from Martin B (Son-in-law of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Linwood for the past 8 weeks. The staff are exceptionally caring and she has at all times been treated with dignity and respect. The care provided has been tailored to her individual needs and additional support has been provided by external agencies when required.
I have spent my career in healthcare and I am hugely impressed by the service and care provided at Linwood. Thank you.

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Review from H M (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are professional and friendly. They take time to keep me updated about my mother on a regular basis.

Reply from Akua Buabeng, Home Manager at Linwood

Thank you for taking the time to review Linwood, and we are pleased you rate our staff and management as excellent. We appreciate your feedback regarding our team and their communication. I'm always happy to receive feedback and discuss all aspects of care at Linwood to ensure day-to-day life is as our residents wish. So, if you have any recommendations that may benefit our residents, please let me know.


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Review from Andrew C (Son of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care provided for my father. The Linwood staff always appear to be engaged and happy to help. My father's room occasionally smells of 'drains' but I have asked about this and I believe it is being dealt with (no smell on 11/05/2024)

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall experience as excellent. It's lovely to know that you're happy with the care provided to your father. I appreciate your lovely feedback regarding my team, which I will pass on to them. We've spoken about the occasional drain odours and understand that this is now resolved to your satisfaction. I will be happy to discuss this and any other aspects of our care at a mutually convenient time as needed.


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Review from Adrian D (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good care. Laundry is a major issue, had to buy more underwear again and often given the wrong clothes!

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and I am pleased you rate our care/support as very good. I apologise for the issues with laundry that you have outlined. I have discussed your feedback with our Laundry team and provided you with an update. I will keep checking in with you to ensure that this issue doesn't reoccur.


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Review from L B (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After just two weeks of residence in Linwood my friend is in great spirits each time I speak with him, and is very settled after such a short time and such a major adjustment. The whole team is so kind to him and also to me, and have made the whole moving-in process extremely easy. His room is homely,
with his pictures up on the wall thanks to the handyman, and the staff are responsive, professional and understanding when I call, make requests, have items delivered and so on.
On behalf of my friend and myself, thank you to the whole team.

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Review from L M (Great-Niece of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I go to the home I am always greeted with a smile - which is always welcome. The staff seem to genuinely care for the patients/residents at the home. My great-aunt is 96 years old and they treat her with dignity, care, and attention. Always talking to her, making sure she is fed, watered, and
can be as active as she wishes to on any one particular day. They listen to the residents!

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Review from Flora F (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and kind, also good relationship with residents. My husband has been here for almost three years and has been very comfortable and well looked after which gives me peace of mind.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Linwood is calculated as follows: ( (281 Excellents x 5) + (116 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about Linwood

What types of Care is Linwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linwood provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Linwood have?

There are 67 Single Rooms.

What are the Facilities & Services at Linwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Linwood to the centre of Thames Ditton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.