Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 41-60
9.6

Linwood has a Review Score of 9.6 (9.634) out of 10, based on 35 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
  • 3
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Date Published

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Review from G (Husband of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff and management have put my wife’s care paramount in their policies and especially with the covid pandemic,
Also if I ever have any questions I have been given the answer.
I would highly recommend anchor homes especially Linwood in Thames ditton.

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Review from M C (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say how happy and contented my husband was at Lynwood. I relaxed so much knowing he was happy. I recommended Lynwood to everybody. The staff were wonderful.

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Review from R M (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home.

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Review from E N (Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes I feel unhappy. Just me. Having said that, I must say our staff are very approachable, especially when you feel a bit down. I love all our activities and our staff are always coming up with something new. They are so kind; I cannot fault them.

Reply from Iwona Zarzycka, Manager at Linwood

Thank you for taking the time to review Linwood, and we are pleased that you rate our care/ support as excellent. When you feel a little down, our team will continue to support you and regularly speak to you to ensure day-to-day life is as you wish.


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Review from H P (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Linwood for just under four years and throughout that time I was impressed with the kindness, patience and dedication of the staff. Mum was well cared for, her room was kept clean and tidy and the staff were welcoming, friendly and helpful. The management team were approachable,
responsive and proactive to any questions raised. The programme of activities was varied and whilst mum didn’t always take full advantage of what was on offer, she enjoyed her seated exercise classes and went on organised visits to various local places. Throughout the pandemic the staff ensured I was able to keep in contact with mum by weekly FaceTime calls and their assistance during these calls was greatly appreciated. We celebrated her 100th birthday at Linwood and the staff made the day memorable both for mum and her family.

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Review from Matthew H (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Lynwood Care home. She has been there for several years and I've never seen her so happy. The staff are so friendly and engaging. They provide the best level of care and the activity program they organise for every day of the week is so beneficial to my mother's morale. I
am especially happy that there is a Sunday service, as mum has always been religious. I can only thank Lynwood for the exceptional care they provide my mother. Well done guys!

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Review from Jules N (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for with compassion, the family were always kept updated. Staff were genuinely kind, he looked clean and there were various activities held there.
I would recommend this care home.

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Review from Sue S (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood is an excellent care home. During our mother's stay there, which unfortunately began about a month before the first lockdown, they did everything they could to maintain as much communication as possible with Mum. Everyone was, and still are, very friendly. Mum had a lovely room which was personalised
just for her. She was well cared for during her time there by some lovely carers often under difficult circumstances caused by the pandemic. I would well recommend Linwood.

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Review from Andrew W (Son of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been lovely, very helpful and accommodating. The home has a very calm and warm environment. The activities seem diverse and stimulating and the garden is a lovely suntrap for the summer.

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Review from Judith S (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Linwood was in lockdown for the entire duration of his stay, this meant I did not go beyond the outer lobby. I visited the facility before his stay and was very impressed by the standard of accommodation and atmosphere. My husband does not speak much, but I know he was happy with you.

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Review from S C (Niece of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood are so kind and caring that I am confident that my aunt is being very well looked after! Thank you for all of your hard work!

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Review from Sarah S (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Linwood in November 2021. The staff made the period of change and readjustment as smooth as possible and answered all of the questions that myself and my brother had. They made us feel very reassured during this process. The staff are great and very friendly. My dad's key worker is
lovely, and nothing is too much trouble for him. Unfortunately, my dad has had some falls recently, the staff always ring me immediately and keep me updated on his progress. I would recommend Linwood to any other families who require residential care, including respite care for their relatives.

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Review from Carol M (Nephew of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt came into Linwood she has been so happy and her well-being has improved so much. She tells us how lovely her carers are and my sister and myself have always been well informed and found the care excellent.

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Review from Dave S (Friend of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My expérience has always been positive place is clean smells nice and staff friendly.
My cousin in there always tells me she is well looked after.
She says the staff are lovely so too is the food.
The garden is a bonus for when it is a nice day for visits.

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Review from C W (Daughter-in-law of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in laws seems quite happy here and treated well. The only criticism is the food as it does not seem to be of a high standard.

Reply from Eleanor Lyons, Home Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our care and support as very good. We are happy to discuss our food options at a mutually convenient time. Our catering team regularly review our menus with our residents' input and we continue to offer hot and cold alternatives on our menus each day for all meal times to suit our resident’s dietary requirements and preferences.


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Review from C A (Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living in Linwood and the friends I have met.

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Review from D R (Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have enjoyed my stay.

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Review from G M (Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful, always close by so no worries about unforeseeable problems. I was very wary about being in a care home but being here is a very good experience.

Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood. We're pleased that you're happy living with us and it's our pleasure to care for you. If there's anything you wish to discuss, we're always happy to listen to feedback.


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Review from Tracey G (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even throughout the past difficult times over the last year, the team have been responsive, helpful and accommodating. Services are always delivered with a smile despite the team having to juggle priorities. There's always room for improvement in terms of activities and food, but I've been reassured
that Mum is in a safe environment at Linwood. Thank you all.

Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall standard as very good. We are happy to discuss our activities and food at a mutually convenient time. We have a daily, weekly and monthly activities programme that is created with our resident's input. Our menus are also created to suit our resident's tastes and dietary requirements, with alternative offered.


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Review from Janet J (Great-Niece of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt went into Linwood at the beginning of September. She was 99 years old and had lived on her own for many years albeit with carers coming in during the last few years. Having been hospitalised early in the year for 10 weeks it was apparent when she returned home that her ability to look
after herself wasn't possible.
She had very poor vision and hearing and her mobility was much worse than when she went into hospital. She decided to go into a home and although she really wanted to go back home this was not an option. Unfortunately she passed away on the 30th October.
The care that she received from the staff was excellent. They were very caring to someone who could be a bit awkward!
Whilst we were only allowed in the home at the end stage of her life the facilities looked amazing and certainly they made it feel as much like a home from home as possible. I would highly recommend this home as a loving caring place if a loved one needs to be in a home

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Linwood is calculated as follows: ( (281 Excellents x 5) + (116 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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