Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 61-80
9.6

Linwood has a Review Score of 9.6 (9.625) out of 10, based on 34 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
  • 3
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Date Published

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Review from K M (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care provided. Staff are approachable, friendly, and genuinely care. I feel confident leaving my mother at Linwood. She is happy and feels support both physically and emotionally. Staff are open and transparent giving help whenever possible. Linwood is not
just a care home, it is primarily a residents 'home'

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Review from Beckie C (Great-Niece of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great(x3) aunt became a resident at Linwood in September 2021 after living independently on her own for 99 years. The home itself is like a hotel, the staff are very friendly and respectable. In October 2021 we had to put my aunt on end of life care plan, which was devastating for us as a family
but the staff at Linwood was compassionate and understanding and was a really good support network during this time. We sadly lost our aunt on the 30th October. The support from the staff I cannot fault, as they had also grown a relationship with her and was upset themselves. Linwood staff look at the residents as family and couldn’t do any more for us. I would just like to thank all the staff for all they had done for my aunt we as a family really appreciate all their work.

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Review from P M (Niece of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Linwood for 18 months and they have looked after her very well. She settled in well with thier help and care. She is always well kept, clean and tidy and, more to the point, a very happy resident.

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Review from Celia H (Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Linwood care home is an excellent comfortable home and very caring. I have told all my friends to come here when they need a home that's so warm and just like a family. Two of them have already applied and one is here with me. There is lots of fun with games and lots of lovely food.

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Review from Angela N (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful to family members and we are kept informed of any changes by email or phone.
In COVID times, on the whole, staff have been very professional.
After the loss of my dad, who also lived at Linwood, staff were very supportive to Mum.

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Review from Craig N (Grandson of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. All staff are very welcoming and always seem very happy and bubbly. My grandad seems very happy with the care he receives and always says that everyone does everything for him.

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Review from J C (Relative of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly people. My own grandmother used to be a resident of Linwood and I would highly recommend to anyone. Very helpful, couldn't do enough for the residents here.

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Review from B W (Friend of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the relaxation of COVID visiting restrictions I have visited my 94 year old friend and her husband on a couple of occasions. Both are recent residents to Linwood and have settled in very well. The staff I have met are unwaverigly kind and respectful and my friends speak very highly of the home.

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Review from Kerry P (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed recently for respite care and whilst Covid restrictions meant I couldn’t help settle him in, the staff were really great at keeping me informed of how he was settling in and were great at trying to support him and us as his family through a time he was quite distressed at being away from
home.
When we could visit, the staff were friendly and really helpful and always followed up any actions we asked them to take.
Also, Dad informs me that the food he had there was really lovely!!

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Review from Ollie H (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved Mum into Linwood on day one of lockdown so just had time to unpack her bags and get her settled so I feel lucky we could look around. It's a well-designed, bright environment with good-sized rooms and the benefit of en-suites too. I like the hair salon/nail bar (a treat for Mum) and the lounge
areas. Everywhere was clean and in good decorative order.
It was a long 12 weeks not being able to see Mum but the carers were wonderful and I really appreciated the FaceTime calls with her. Since then, Linwood were so good in facilitating visits behind a screen as soon as they had the go-ahead and similarly when face-to-face visits were possible with hand-holding, they made this happen quickly thankfully because we know how much this benefits Mum.
We've now got to know the office staff and team of carers and they are such a wonderful bunch! They are kind and compassionate to both Mum and our family and we do appreciate the happy, cheerfulness they exude!

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Review from Pauline T (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Linwood for around 10 years now. Although it has been a difficult time and the pandemic has made it impossible to visit, I feel confident that she is loved and well looked after by the care home staff. I would happily recommend the home to others looking for a suitable home
for their loved ones.

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Review from G R (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful in arranging a screen visit to see my mother.

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Review from Daniel H (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my Mum is receiving. All staff are so nice and she seems very happy. I have not seen my mum looking as well since she has been living here.

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Review from Anthony H (Next of Kin) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Linwood for 12 months, she has received excellent care from all staff. Due to COVID, I have only been allowed access once, therefore my assessment is based on my conversations with staff and Mum.

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Review from Teresa L (Power of Attorney of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood are always accommodating, friendly and helpful. The home looks inviting, clean and decorative and always celebrates seasonal events and encourages participation from residents in their weekly activities.

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Review from P M (Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here at Linwood and meeting new friends. I like painting pictures, sitting in the garden, and eating the cakes and my full breakfast every morning. I enjoy spending time in my room.

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Review from Cloe D (Friend of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had POA for our old friend (she was in her 90s) and was happy and well cared for in the 4 and a half years she lived there. There were regular activities on offer and also communion services for those who wished to attend. She was always clean and tidy and there was a hairdresser in attendance and
chiropody available if required.
An attractive garden was a popular facility and the staff were caring and a constant presence. Visitors were welcome and we never felt we were an intrusion or a nuisance. Had we wished, there was always someone to talk to or with whom to raise any concerns had we had them.

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Review from Clare S (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we visited when looking at Linwood for our Mum we were welcomed warmly and made to feel extremely welcome. After our Mum only having been in there for a month before lockdown it made us feel so much better knowing that she was in safe hands and would be looked after! The staff are
friendly and available and look after the families which is reassuring. They have helped make a hard time much easier! I would recommend Linwood to anyone for a family member.

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Review from Kathleen O (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Linwood for nearly three years. Sadly she died in October. It is a very hard decision to seek a care home for your loved one. We were so grateful that we chose Linwood. In her first two years, she was so stimulated and joined in with all the activities, despite her increasing dementia.
We always felt welcome as a family visiting and friends too, were always greeted and offered cups of tea in a quiet space to sit with Mum. Lovely touches, having a family group Christmas meal with Mum. And birthdays too. We felt like part of the Linwood family. Unfortunately, many things had to change with the Covid pandemic from March this year. Linwood did their best to help us keep in touch. We were able to Skype call, and a staff member would help Mum with the technology. We had a few window and garden visits, which were also great to see her in person, albeit with such big restrictions. When Mum came to her end of life, we were impressed by the compassion and care shown.

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Review from Gillian F (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Linwood to others. I have always been impressed by the high quality of care, the variety and number of activities and the friendly, happy atmosphere created by the staff. In addition, the decor and furniture, following the recent makeover, are excellent and more reminiscent
of a pleasant boutique hotel than a care home. Our mother was treated with great care and dignity in her final days and we were very grateful to have been allowed to sit by her side throughout her last days, despite these difficult Covid times.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Linwood is calculated as follows: ( (270 Excellents x 5) + (115 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 403 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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