Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 81-100
9.6

Linwood has a Review Score of 9.6 (9.625) out of 10, based on 34 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
  • 3
  • 1
  • 0

Date Published

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Review from Keith N (Son of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad arrived around March 2020 having both been admitted to hospital and being unable to go home. Dad adjusted well, but Mum was up and down. Dad died while at the home, and in the time before he passed on, all staff including the cleaning staff gave above and beyond quality care, and total respect.
Mums health is up and down, so when she is in good health, she enjoys her time at Linwood, when not, then she gets a little down and her views vary. Her diet has been up and down, but once her needs were fully understood, things were much better. A frustration is when staff say they will return within a certain timeline and don't always return. That also appears to be the nature of the care business when things pop up unexpectedly. That apart, staff are kind and put themselves out, and a number make her feel special. When visiting, I feel the staff are very understanding and helpful, and again, there are those that give above and beyond. We receive a very professional service from all staff.

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Review from Robert W (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood have been looking over my mother for the last 6 or 7 months. She was admitted just prior to the COVID situation and have been very supportive and caring to my mother in what can only be described as extremely difficult circumstances.


I can highly recommend this home due to the way the staff

seem to care not only for the residents but also provide support and advice for relatives.


Thank you to the manager and the team.


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Review from R M (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.

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Review from E B (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Linwood, with my very small exception I want to go back to the Isle of White to be with my husband.

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Review from Catherine H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Linwood – and in-fact have done so in the last six months to relatives of someone already in care but unhappy with their service.
I would usually visit my mother twice a week but of course this is not currently possible. However, the staff have been very helpful to us with
Skype and when necessary a phone call on Mother’s behalf. They have gone the extra mile with the care they give, for example a manicure which I would normally have done, and they make time for an informal chat with residents.
Linwood is clean, tidy and welcoming, last year’s refurbishment is tasteful and homely. There is always a cheery hello and a cup of tea. Any queries or issues are promptly dealt with, and updates on a resident’s condition (e.g. following a doctor’s visit) are always telephoned through. I feel that I am kept fully informed.

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Review from Mark P (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that I previously recommended to a friend when their mother needed to move into a care home. My mother has been at Linwood for over 5 years. The home has undergone a major refurbishment which has transformed its appearance. The staff are amazing - nothing is too much trouble and
all are so caring. The home has been brilliant during the pandemic in contrast to others that one hears about in the media.

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Review from Dominique R (Niece of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I know what good care looks like as my mum, who has Parkinson’s, is in an outstanding home in Wimbledon. I cannot comment in any detail about the care that my aunt received because the home refused to communicate with me or my sister or my aunt’s own sister and next of kin. My aunt was transferred from
hospital to Linwood on the day of lockdown. We left so many messages in order to get an update on how she was settling in and despite our simple request to be communicated the home‘s newsletter, we were never called back. When she died 10 days ago, her death was communicated by a police officer and my aunt’s next of kin was not spoken to by the home for a further 5 days. Even for the cynical and in the context of Covid crisis, this treatment is terrible. When we finally spoke to someone and asked for my aunt’s address book to be sent so we could tell her friends, this was posted to us with no message at all. The only response we got was talking to the home’s finance department to settle her bill.

Reply from Jane Darani, Director of Care - London and Surrey at Linwood

We are sorry for the loss of your aunt and thank you for your review of Linwood. We would be happy to discuss your concerns at a mutually convenient time.


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Review from Toni B (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood care home provided a last home for my mother where she lived happily in comfort and with friends. During the last year of her life which was a difficult time for her due to increasing dementia, the whole team at Linwood provided wonderful, thoughtful, kind and empathetic care on a daily basis.
The management provided dedication, leadership and professionalism to support the Linwood team.

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Review from Sarah W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, Linwood is a very welcoming, clean and tidy place to be, inside and outside in the gardens. I am always very impressed by the dignity and kindness that all residents are given every time I have visited my mother. It is such a reassuring comfort to know that she is always being very well
looked after. If there are any medical concerns, I am always contacted to discuss the best treatment for her. As a relative, I know that I am always made to feel welcome when visiting and any issues or concerns that I may have are always responded to quickly and with full consideration. There is always up to date information about activities for the residents plus regular meetings for the relatives as well. The manager and her team are dealing very well with the Covid crisis putting extra measures in place and keeping relatives informed at all times. Each new approach to keeping in touch whether by FaceTime or the proposed new safe visits, is dealt with very efficiently and responsibly.

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Review from Heather S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 86 year old father arrived at Linwood in January 2020. It was a big upheaval for him having lived independently since my mother’s passing eight years previously. All the staff at Linwood welcomed my dad warmly and with sensitivity. He settled quickly and was soon praising the staff for all the
amazing care he received. Nothing was too much trouble. The staff were attentive without being intrusive.
It was particularly hard during Covid-19 but the staff went over and above to help us maintain contact when Dad struggled to used technology. The staff would call me to enable Dad and I to have that oh so precious chat.
I would absolutely have no hesitation to recommend Linwood Care Home. The manager and her team are truly dedicated to making every resident feel part of their caring community.

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Review from Carolyn R (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first show round of the care home to the initial meeting of the manager, we have been so very impressed with everything. The home itself is clean, fresh and so well maintained; it’s modern and has such a spacious feel with a variety of rooms to suit every resident. The food is really good
and the home bakes cakes... amazing! However, the real winner is the team of staff here, their professionalism but above all their friendliness and care is really incredible. My father was well looked after, staff took the time to know him and many went over and above to ensure he felt like he mattered, not just a number or a job to be done. We have felt welcome whenever we visited and communication between us and the care team was really good. I would not hesitate to recommend Linwood.

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Review from P S (Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Staff wonderful

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Review from Philip W (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Linwood for 5 years, she was very happy there. My family visited regularly and got to know all the staff who were very professional, friendly and caring!
I would recommend Linwood to other families who are looking for a care home for their loved ones!

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Review from D J (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been well looked after by all the staff. Nothing is ever too much for them. Food is really nice and cakes at reception are always tempting. We have nothing bad to say about Linwood, it's really nice here.

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Review from B W (Granddaughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are good, management is good. Don't trust the CQC report - go and see yourself just how great Linwood is. We are always welcome and my grandma is happy.

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Review from Kaine P (Friend of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place this has become in the last year. I have been visiting this place for a while now and I have seen massive improvements from structure to staff behaviour and care being provided since new manager has joined. I don't think CQC rating justifies how wonderful this place is. Even I
think CQC's own report doesn't justify the rating. I will strongly recommend to the people to not look at the report but actually go and see the place. Highly recommended.

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Review from Anna M (Friend of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent changes have been made and there is a huge difference at Linwood. The environment is nice, everything is new. There are so many activities going on, and the home is buzzing with laughter and happiness. If you want a quiet place, there are plenty of lovely cosy little lounges, where you can sit
and enjoy a cup of tea. Staff and management are always happy to help and they are so friendly.

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Review from I T (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for nearly 2 years. Following the unsatisfactory CQC report, significate efforts have been made in the last 6 months to improve matters.
Reductions in agency staff has been a key factor in achieving this improvement.
Management and staff are always approachable and attend
to issues identified needing attention in a timely manner.

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Review from P P (Friend of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Back in April, I visited with a friend of mine whose father is a resident. Staff were very polite and my friend's father had only nice things to say about his stay there. My father-in-law was a resident at a different place in the West Midlands some time ago and in comparison, Linwood made a better
impression on me. The place looks like it is well managed.

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Review from Michael C (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum has lived at Linwood, she has looked so much better in herself. I hope she is happy as her dementia makes it difficult to know her true feelings.
Thank you for all you do.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Linwood is calculated as follows: ( (270 Excellents x 5) + (115 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 403 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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