Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 101-120
9.6

Linwood has a Review Score of 9.6 (9.634) out of 10, based on 35 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
  • 3
  • 1
  • 0

Date Published

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Review from Syed (Relative of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant modern care home that is always spotless and a good team that works well and always ready to go the extra mile to look after residents and an easily approachable manager who is always there to listen and understand your concerns.

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Review from J F (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean and tidy. Staff are very friendly and helpful.


Relaxed attitude of management and staff suits me greatly as I have an anxiety disorder connected to my Parkinson's.


Nice pleasant surroundings.


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Review from G E O (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed being here and have appreciated everything done for me by the staff.
Thank you.

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Review from S M (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending 2 weeks here last year when I needed a short time to leave my bungalow and didn't want to go to a hotel. After returning home and had some day carers that did not satisfy my needs when my health got worse, I decided I would like to come back here and am now very satisfied with my second
time here and have sold my bungalow having decided to spend the rest of my life here.

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Review from J B (Respite Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Linwood for a week's respite care after spending 2 weeks in hospital after a stroke. We had work going on at home and felt a week in Linwwod would be best whilst the building work completed. I would recommend what I have done in a similar position to anyone. The kindness shown by all the staff,
the excellent food, a comfy room, I could go on.

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Review from Helen S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother stayed at this care home from 12th to 21st January.
Although we were very grateful for their support, there are some things that could have been much better. My mother is 101 years and very 'with it' yet vulnerable to falling. It wasn't good for her own wellbeing to be mainly with dementia
patients and some of the carers were not smiling, welcoming or friendly. The only food she really enjoyed was the soup and was on one occasion was given stale cake to eat. Also rather than helping her to get to the bathroom one night when she called - the carer just said 'there it is' and pointed to the bathroom.

Reply from Gavin Pathmarajan, Home Manager at Linwood

Thank you for your feedback on your mother's stay with us.


We have taken this feedback in the home very seriously and assure you that all the issues raised will be addressed accordingly. There will be monitoring measures put on the unit to monitor and support staff to improve this.


Our kitchen standards have been rated as very good (5/5) by the Food Standards Agency and we offer a wide range of menu choices, however, the chef manager has been informed and will be putting necessary actions in place.


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Review from J C (Friend of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly atmosphere, residents and staff all so happy and helpful.
So lovely to see smiles on all faces.
The best care home I have ever been to and I would definitely highly recommend.
Met with the manager - very professional service and went out of the way to help me find my friend.

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Review from L C (Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying at the Linwood Care Home for the past six weeks for respite care while recovering from a fractured knee. On my arrival, I was made to feel welcome by the warm and friendly staff.
My room is cosy. The excellent chefs are making delicious vegan meals for me every day.
I feel safe,
yet have my independence. I would have no hesitation in recommending an Anchor care home to anyone, especially Linwood for superb service.

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Review from Androulla P (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a good care home but I have noticed that since the manager has started, this is now becoming a great brilliant care home. One in which any relative can feel confident that their loved ones are cared for in the right way. He manages staff in a way that gets the best out of their abilities - thank
you, Anchor, for placing the new manager here.

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Review from John T (Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my wife have moved to Linwood two months ago as we could not manage any longer in our house in Hampton Court. I must say we have truly adjusted living here and established our routine. The food is always fresh and tastes delicious. I enjoy talking to fellow friends and even have my own scooter
in the home. Staff are very friendly and kind.

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Review from Joanna E (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was well looked after at Linwood and I have always been made welcome with my visits, day or night. The staff are very friendly and caring. With the recent change of management there has been a very positive atmosphere and many improvements, both small and large, are being made. I know first-hand
that an enormous amount of effort was put into making Christmas an enjoyable, memorable and happy time for the residents. I am especially pleased to see that more effort is being put into activities. Comments and suggestions from residents and relatives seem to be considered carefully and acted upon where possible.

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Review from Sue H (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have settled into Linwood over the past two weeks with excellent support from the staff. They have made a special effort to get to know Mum and Dad, ensuring that their experience of moving from their home of 55 years has been positive.

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Review from A H (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems very happy and for me, that's priority.

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Review from Helen B (Friend of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very cosy friendly environment and staff and carers very helpful and pleasant. Always willing to talk to you about your relative.

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Review from G T (Niece of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I have found the care home to be very efficient. The staff are very kind and caring. My aunt seems to be very happy where she is.

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Review from Rita F (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and well cared for.

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Review from Angie P (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the care you give my Mum. She is so happy with you.

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Review from A T (Resident) assisted by family/friend published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Taken to appointments. Food here mostly good. The staff members are helpful and friendly. Visitors are welcomed and can come and go freely. Dogs can visit.

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Review from Patricia R (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, friendly and warm staff. Excellent relationship with family members fostered by staff and management. Mum has a lovely view and is well looked after - happiest when she has her one glass of wine in the evening! Organisation of admin is definitely improving. Mum is happy which means
we are too!

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Review from Michael W (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in need of24 hour assistance after sustaining a fall and breaking her femur. Linwood appeared to answer our needs. An unannounced visit was made and the staff willing obliged in showing us around. They allowed us to bring my mother in for a day visit to see if she would like the location
room etc. The following week she moved in. The room was spacious and airy and very clean with a pleasant view. The staffing levels were very good. The staff were polite, friendly and were all trained in dementia awareness. My mother was happy there, but her stay was short-lived as she passed away four days after arriving there. I was impressed by how they handled this and very discreet to avoid concern for the other residents.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Linwood is calculated as follows: ( (281 Excellents x 5) + (116 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 415 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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