Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 123 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided by Linwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Akua Buabeng (Manager)
  • Admission Criteria
    • Please contact Linwood directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Linwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Linwood.


  • Parking

  • Onsite parking is available, including disabled spaces.


Linwood Reviews (123)

Total of 123, showing 121-123
9.6

Linwood has a Review Score of 9.6 (9.625) out of 10, based on 34 reviews in the last 2 years. Over all time Linwood has 123 reviews.

Overall Experience

  • 85
  • 34
  • 3
  • 1
  • 0

Date Published

123
10
17
34
89

Review from Janet F (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum has been a resident, she has completely come on leaps and bounds. She really likes all the staff and enjoys talking and taking part in the activities with the other residents. We (the family) find all the staff friendly and helpful when we visit.

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Review from Joan G (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very helpful and friendly.

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Review from T B (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received is of a particular high standard.
All the staff are warm, friendly, caring and helpful. I visit at all different times of the day/evening and I am always met by my dad being well cared for. The rooms are kept clean and fresh - the food is good and always an option if
your relative/friend prefers another choice.
The care is very professional and medication is sorted very well.
It's great not to worry and feel happy about my dads care.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Linwood is calculated as follows: ( (270 Excellents x 5) + (115 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 403 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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