Moor House

Vicarage Road, Staines-upon-Thames TW18 4YG
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9.9 24 Reviews
  • Moor House, Staines-upon-Thames
Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.

The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.

Green space surrounds Moor House, which has a courtyard and seating area with shelter.

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Care Provided by Moor House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Moorhouse Care Services Ltd
  • Person in charge
  • Teresa Lawrence (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Moor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
  • (these prices are only a guideline, please contact Moor House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the team to schedule a tour of Moor House.


  • Parking

  • Park in main car park in front of home.


Moor House Reviews (24)

Total of 24, showing 1-20
9.9

Moor House has a Review Score of 9.9 (9.933) out of 10, based on 10 reviews in the last 2 years. Over all time Moor House has 24 reviews.

Overall Experience

  • 22
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Date Published

24
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Review from W W (Friend of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we are a small family orientated home, giving our residents a friendly home from home feel. I am so glad your friend is happy and settled here.


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Review from Caroline D (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily accomplished
..
Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.
I am so grateful

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we strive to make Moor House a safe and happy home for all our residents, Family's, Friends are always welcome to feel part of the Moor House Family.


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Review from Chloe R (Granddaughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!

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Review from Marion B (Sister-in-law of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.
Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean

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Review from C W (Relative of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moor House is the most amazing happy place I could ever imagine my Mother in Law to be. We can visit any time un announced and we are always welcomed with a smile. Activities are plenty and very varied and we can also see everything our Mother in Law gets up too with photos on Facebook and newsletter.
She always greats us with "I am very happy here" "they" the staff are all very kind! We leave feeling happy that she is being well looked after. I can honestly say the food is amazing to having been invited to a family BBQ last Summer !

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Review from A M (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.

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Review from G B (Friend of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.

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Review from D W (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light
and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.

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Review from Debra N (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Moor House in July 2024. It's such a pleasure to visit not only my mum but the other residents. We are always welcomed and made to feel at home. In such a short time I see huge improvements in my mum's happiness and well-being. Having moved from Scotland with no local friends, Moor
House has given Mum the opportunity to make friendships and have the joy of companionship. The day trips, daily walks and huge timetable of activities are planned perfectly, always something on to suit everyone. My young daughters also enjoy spending time at 'Grandma's House' and chatting with her new friends.
Knowing Mum is being looked after with the dignity she deserves gives me great relief. For the first time in years, I have my mum back. I can thank Moor House for this. My family would highly recommend Moor House.

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Review from Lucio G (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Moor House has been a blessing. My mum moved into Moor House in September 2022 and she found a loving and caring family there. All the staff is absolutely amazing: they are competent, professional and truly care for the residents. Being Italian, my mum's use and understanding of the English
language has never been great and her suffering from dementia didn't make it any better. Despite that, the entire staff went above and beyond and my mum felt the love and care from everyone there. Entertainment is great and I've been amazed on what my mum was able to do and how much fun she had doing the various activities. The building and facilities are top notch as well. It's simply an outstanding place where you can rest assured your loved ones are in safe hands.

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Review from John M (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can never seem to do enough to care for all the residents. They are always cheerful working tirelessly to create a caring, friendly and welcoming environment. I would have no hesitation in recommending this care home and my mum is very happy as a resident.

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Review from John O (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Moor House since June 2022. This is the most wonderful care home. All the staff are caring and kind in their duties with the residents and their families.
I cannot praise highly enough. My mother who has dementia is involved in activities and is stimulated with the other residents
and staff all taking part in daily games, entertainers and quizzes.
My mother is the most precious person to me and I am reassured and safe in the knowledge that Moor House is outstanding in its care and activities for mum.

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Review from P B (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.

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Review from Sue P (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return
to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.

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Review from H J (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication
we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms.
Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.

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Review from J S (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Moor House for over 3 years and we have been very happy with the care she has received. Mum's room is pleasant and spacious. The manager and staff team are dedicated, friendly and welcoming. They have worked particularly hard to keep the residents safe during the current pandemic.
The activities manager has been especially helpful in facilitating socially distanced visits and finding ways for us to communicate with mum who is totally deaf. I would recommend Moor House very highly.

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Review from F H (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved we found this care home for my mother, they have been marvellous from the beginning, but they have excelled during the current situation with the pandemic. Kept the residents safe, cared for them when no relatives could visit and kept them entertained to relieve boredom. There was constant
contact via, Whatsapp throughout too.

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Review from C T (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years and in that time her mobility and overall health has improved with the excellent care and facilities that Moor House offer. Management and staff alike go above and beyond to make residents feel at home and are always available if I have any concerns.
Moor
House provides a home from home atmosphere, when looking at the home initially I independently spoke to residents who said they were happy with their decision to be there, and my mum has felt the same. Mum, who had left her home of over 50 years, now calls Moor House home. Staff treat all residents with dignity and the day is full of activities and entertainment, which are provided with thought and care.
Since the lockdown, staff have continued to support both residents and families to make the situation more bearable, and despite the difficulties relevant staff have successfully kept residents occupied and happy. I have full trust in the care provided. The best home I have ever seen.

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Review from W T (Grandson of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful community where every resident is valued and cared for. Each and every staff member goes above and beyond the call of duty to keep the residents safe, happy and well. I cannot praise it highly enough.

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Review from Kate P (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When searching for a suitable home for my mother, I visited all within a 15-mile catchment of her home. My father had passed away and after 71 years my mother was reeling. From the first visit and subsequent respite, my mother was impressed. The home is very well run and staffed and small - 25 residents.
Every issue has been dealt with to my satisfaction, the staff listen and have made my mother feel at home again. Social activities are excellent. The staff show dedication, compassion and treat my mother with respect. I feel thankful to them all, not forgetting the unsung heroes.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Moor House is calculated as follows: ( (112 Excellents x 5) + (8 Goods x 4) ) ÷ 120 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moor House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Teresa

Teresa Lawrence

Job Title: Home Manager

Joined: 2023

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.


Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.


Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.


I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.


Frequently Asked Questions about Moor House

What types of Care is Moor House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moor House provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Moor House have?

There are 25 Single Rooms.

What are the Facilities & Services at Moor House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moor House to the centre of Staines-upon-Thames?

0.6 mile(s) as the crow flies, distance by road may be significantly further.