Food always looks delicious, staff are dedicated.
Julia M (Daughter of Resident)
My dad absolutely loved the staff and I can only say that the respect they showed him made me proud.
Jayne P (Daughter of Resident)
All staff have treated my nan with nothing but dignity, kindness and amazing care.
Kelly H (Granddaughter of Resident)
Our colleagues at Oakleigh will be happy to answer any questions you have regarding our fees and what is included in these.
Visitors are welcome at Oakleigh.
Onsite parking is available, including disabled spaces.
Oakleigh has a Review Score of 9.7 (9.701) out of 10, based on 14 reviews in the last 2 years. Over all time Oakleigh has 61 reviews.
Review from J T (Daughter of Resident) published on 11 March 2025
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Review from Virginia B (Daughter of Resident) published on 24 December 2024
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Review from Julia M (Daughter of Resident) published on 17 December 2024
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Review from Jayne P (Daughter of Resident) published on 26 November 2024
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Review from Kelly H (Granddaughter of Resident) published on 20 November 2024
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Review from Lawrie H (Son of Resident) published on 5 November 2024
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Reply from Tabitha Harrison-Lyons, Manager at Oakleigh
Thank you for your review. The well-being and safety of our residents are our priority, and we aim to provide the best-tailored care for each of our residents.
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Review from G W (Grandson of Resident) published on 12 September 2024
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Review from Aemon D (Brother of Resident) published on 11 July 2024
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Review from Chris G (Son of Resident) published on 30 January 2024
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Review from M W (Daughter of Resident) published on 19 January 2024
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Review from V G (Brother of Resident) published on 27 October 2023
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Review from R L (Son of Resident) published on 18 September 2023
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Review from Wendy C (Wife of Resident) published on 12 June 2023
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Review from Wendy A (Friend of Resident) published on 2 June 2023
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Review from Robert S (Brother of Resident) published on 10 March 2023
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Review from Lesley W (Daughter of Resident) published on 23 January 2023
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Review from Mandy H (Sister of Resident) published on 17 November 2022
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Review from Valerie M (Resident) published on 22 August 2022
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Review from T L (Daughter of Resident) published on 3 August 2022
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Review from Carole H (Daughter of Resident) published on 9 September 2021
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The Review Score of 9.7 (9.701) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Oakleigh is calculated as follows: ( (132 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 164 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakleigh is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Apr 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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