Pilgrim Wood

Sandy Lane, Guildford GU3 1HF
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8.3 8 Reviews
  • Pilgrim Wood, Guildford
Pilgrim Wood is an elegant, 1920s country house situated in three acres of grounds, providing long term residential and dementia care for people aged 65 years and above.

The home also provides respite care to enable loved ones to take a well deserved break, convalescent care when recovering from an accident, illness or operation, as well as day care.

An elevated position provides remarkable views of the surrounding countryside, yet they are conveniently located only two miles from the centre of Guildford, allowing residents good access to community life.

All rooms are light and airy, enjoying delightful views of the countryside and gardens. They are comfortably furnished and have en-suite facilities. Residents are encouraged to bring personal effects whilst the original building has been lovingly converted retaining its elegant features.

As a family run establishment their philosophy of care has been developed through years of experience. Directors and staff provide the very best individual facilities, service and care by recognising everyone’s wish for privacy, independence, security and freedom of choice in a dignified way.

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Care Provided by Pilgrim Wood

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Goldenage Healthcare Ltd
  • Person in charge
  • Sharon Mitchell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 1999

Funding & Fees Guide for Pilgrim Wood

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Pilgrim Wood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pilgrim Wood Reviews (8)

8.3

Pilgrim Wood has a Review Score of 8.3 (8.328) out of 10, based on 2 reviews in the last 2 years. Over all time Pilgrim Wood has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
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Date Published

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Review from Becca C (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Pilgrim Wood looked after my mother after she developed Dementia in 2022. She lived at Pilgrim Wood for just over two years. Whilst the home is a bit shabby and some things took quite a bit of time, it proved to be a welcoming home for my mother when she was at a very vulnerable
stage of her life. The care team that looked after Mum were very able, kind and treated her with dignity. The home let us decorate the room in a colour of our choice, choose curtains and carpet that Mum liked. It also allows residents to take their own furniture if that fits. All of this was key to choosing this home for Mum as her surroundings were very important to her. The home sits in the countryside and the room that we chose for Mum had a view over the countryside that was beautiful. I feel that the home, being privately run, is unique. There are two other definite plusses: the food often smelt delicious and they have pet cats. It was a lovely home for Mum at the end of her life.

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Review from S W (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found Pilgrim Wood as a home for my dad. It's such a cosy old-style home in a beautiful wooded countryside setting. The staff are warm, friendly and caring, taking my dad out for plenty of country walks straight from the front doorstep. He settled in very quickly and our family
love our visits there.

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Review from Jack B (Husband of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a more caring and kindly home for my wife who had Alzheimer's. She moved there in September 2022 but died very suddenly and unexpectedly in January 2023. Not surprisingly, it took her a few weeks to settle but after a while, she came to regard it as home. It is a lovely old
house, a bit shabby but more homely for that, set in a large garden with beautiful views of the Surrey Hills. Busy though they were, nothing seemed too much trouble for the management and staff. When our daughter came back from Australia to visit her at the end of November, quite unasked, they put on a little pre-Christmas tea party for us family.

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Review from J K (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been at Pilgrim Wood for nearly 2 years. She absolutely loved it, she loved the staff, the food, her room, everything about it, as did I.
She was so happy there and for me, it was a pleasure to go there and see her enjoying her last 2 years. So thank you to all the staff and the beautiful
Pilgrim Wood. I can't thank you enough.

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Review from Linda B (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Pilgrim Wood in January 2020, just before lockdown happened. This was to be her future home. As a family, we were made very welcome. The virus has stopped us experiencing time spent with her and experiencing the social side of her care. My sister and I are happy with the choice
of the care home we made. The people are dedicated in their work and are caring beyond measure. We are comforted our dear mother is in their charge.

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Review from Philip C (Son of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon my last visit to Pilgrim Wood I was impressed by the warm and friendly atmosphere, the plentiful light in the living room/s, and the attentiveness of staff on duty. I am always encouraged by the efficiency of the staff who keep me well informed about my mother's condition. She has been a resident
for over four years and I'm very happy with the care and consideration she receives at Pilgrim Wood. They understand her needs and she knows them, and that's a great source of relief for a relative. Mum has seemed much more cheerful in the last year or two. Pilgrim Wood offers a home atmosphere, something I wanted for her at the time of choosing a care service. Things have only gotten better. More activities. More opportunities to go on outings. More organised visits by young people to keep in touch across the generations. Overall, I'm delighted with Pilgrim Wood's care.

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Review from Jeremy (Son of Resident) published on 15 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In her three years at Pilgrim Wood, my mother has received the most excellent and compassionate care. The onset of her Alzheimer's was very rapid but since moving to Pilgrim Wood her condition has stabilized, thanks to the understanding and knowledgeable staff. She enjoys the warm homely atmosphere
and lovely garden, as well as the excellent food and, is treated with dignity and respect at all times.

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Review from Joanna S (Daughter of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to comment on the professional and compassionate care received by my mother at Pilgrim Wood. In her last months at the home, she was very disabled and totally dependent on the staff. She was treated with kindness, dignity and respect and also was able to develop a rapport with individual
staff, because of the continuity in staffing. This gave her and all the family confidence that her needs were known and considered and that she was amongst friends.


My mum particularly liked the home cooked food and fresh vegetables, as well as desserts and home baked cakes. The last food I helped her to eat was a beautiful fresh banana mousse and a dish of chopped nectarines and pears... because she loved fruit.


The home has been recently redecorated in parts and is very clean. It has been a very positive experience seeing exactly what care can be provided to a vulnerable older person, who was never made to feel that way but always treated with friendliness, humour and respect.


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Current Review Score: 8.3 (8.328)

Overview of Review Score

The Review Score of 8.3 (8.328) out of 10 for Pilgrim Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Pilgrim Wood is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.411 Points relating to the number of positive Reviews for Pilgrim Wood is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 2 Positive Reviews ÷ 7 = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Pilgrim Wood

What types of Care is Pilgrim Wood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pilgrim Wood provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Pilgrim Wood have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Pilgrim Wood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilgrim Wood to the centre of Guildford?

1.3 mile(s) as the crow flies, distance by road may be significantly further.