Priors Mead Care Home

26 Blanford Road, Reigate RH2 7DR
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9.9 72 Reviews
  • Priors Mead Care Home, Reigate
Priors Mead is committed to quality rather than quantity, remaining small enough for residents, their families and the team to really get to know each other.

The owners of Priors Mead considered what they would want from a care home, rather than following other homes, and the results of these innovations are what sets them apart. The home offers long-serving, skilled staff, en-suite toilets and baths that you would be delighted to have in your own home, residents' choice of outings and activities and even complementary quality wine and sherry.

Choosing care is never easy, but it becomes apparent that Priors Mead is the place you will want your loved-ones to be from the moment you walk in the door.

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Care Provided by Priors Mead Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tenniece Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Priors Mead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,024 – £1,766
    • Self-Funded Residential Dementia Care £1,024 – £1,765
    • RESPITE Self-Funded Residential Care £1,075 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,075 – £1,855
  • (these prices are only a guideline, please contact Priors Mead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site


Priors Mead Care Home Reviews (72)

Total of 72, showing 21-40
9.9

Priors Mead Care Home has a Review Score of 9.9 (9.910) out of 10, based on 15 reviews in the last 2 years. Over all time Priors Mead Care Home has 72 reviews.

Overall Experience

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Date Published

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Review from Stephanie K (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so happy that we found Priors Mead for my mother. She settled in immediately and has now been a resident for over three years and I have nothing but praise for all the staff. They were truly amazing during the Covid lockdown and did everything they could to keep me in communication with my mum.
In July
I went to the Summer party which was lovely, obviously, a lot of work had gone into organising it and it was a great success. The home has always felt just that, a home. I have no hesitation in recommending Priors Mead to anyone looking for a new home for a loved one.

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Review from J B (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only there for two weeks, he thoroughly enjoyed the interaction with all of the staff and the events that the team arranged. The team there all tried to add a personal touch and showed real care in looking after their guests. Would wholeheartedly recommend it to others and would
be happy to go there myself one day when I may need it!

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Review from R J (Friend of Resident) published on 24 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of visiting Priors Mead on many occasions and spent time with several of the residents there. Aside from the warm, homely and ever-welcoming atmosphere, the outstanding commitment by the staff to provide respectful, kind and genuinely caring support is always visible. Everyone
is treated with gentleness and patience and most importantly, listened to, given time - and never patronised. The recent Summer Fayre was a perfect example of the staff 'going the extra mile' for not only the residents but also their friends and family. It was a superbly organised day with lots of treats and fun for all. Priors Mead is simply a lovely place to live and visit and I would not hesitate in recommending it to anyone wanting a small care home where their loved ones will be welcomed and cared for as family.

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Review from D M (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently was discharged from hospital with a damaged back. My daughters live relatively close to Priors Mead Care home. I have been resident at this home, it;s wonderful facilities and meals made for a good recovery.

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Review from Sandra G (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Priors Mead Care Home for over two and a half years and sadly passed away in May. Throughout her stay there she was treated with dignity, kindness and a great sense of fun. The staff knew her so well and were always in touch to let us know how she was and what activities
she was involved in. They became like a second family to us all and their kindness and compassion during her final days was amazing. I would have no hesitation in recommending Priors Mead Care Home to anyone looking for a small family home with wonderful staff and management.

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Review from Jenny J (Niece of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home with a very good attitude to the residents, everyone is relaxed, cheerful and friendly, there is often something interesting going on and residents can choose different places to sit from the busy front room with its telly to the more peaceful sunny conservatory. The food is simple,
good and varied. The garden is a delight, and open to residents.
We feel very fortunate to have found it, and we would highly recommend it.

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Review from R R (Son-in-law of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm the son-in-law of an elderly gentle lady who has been at the home for over a year.
I have been so impressed with the care and attention she has received throughout her time spent at Priors Mead. She now calls it home which is so nice and really enjoys the various activities put on each week. It's
the little things that matter at Priors Mead and we are so grateful to the manager and the team for including us in events. The home is built on care and kindness.

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Review from Simon H (Son-in-law of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all really pleased with the way Mum is cared for at Priors Mead Care Home. The range of activities and the willingness of all the staff to include her in decisions and treat her as a friend is an absolute credit to them. All queries are dealt with promptly and the warm, caring atmosphere is so
welcoming to residents and relatives alike.

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Review from Mark W (Son of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors Mead Care Home continue to look after my father so well. They take him out on trips and keep him occupied with new ideas. His memory is a little shaky at 101 (nearly 102) but he is very happy. Great staff who really care for the residents.

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Review from Steve N (Son-in-law of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident at Priors Mead Care Home for the last year. Whenever I visit there is nothing but praise for the management and staff. I have also seen first hand the care and attention they give to “every” resident. They will go out of their way to please, from accommodating changes
to supplying afternoon tea on our visits. In one word, “outstanding”.

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Review from Carolynne F (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at Priors Mead Care Home and I have nothing but praise for the whole team that work there. They’re always so friendly, welcoming and helpful with any queries that either I or my mother have. She is looking better now in the care of Priors Mead that I have seen her doing
so for years!


Thank you so much Priors Mead for looking after my mother so well!!


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Review from Tom M (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest praise for Priors Meade. My mother has been there pretty much since the start of the pandemic and it has been of great comfort to know that she is being kept safe and well looked after by the fabulous staff at this wonderful care home. Lovely room, lovely garden lots of
activities and trips out when possible. We are kept well informed of developments and have always been able to visit when government guidance has permitted. Lovely place and would thoroughly recommend it.

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Review from Karen M (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Priors Mead for nearly 7 months now. It took him a while to settle in, especially as he had always been very independent and doesn’t like to ask for help, but he’s improved physically with regular care and food, and it’s great to see him taking a more active part in
activities, though he does still need encouragement to do so. He particularly likes the music, especially the harpist, who he had previously booked himself for his 90th birthday a few years ago.


We chose Priors Mead because it was small and felt more homely when we visited, and this was particularly noticeable at the fireworks party arranged last year when everyone was encouraged to participate. The staff have coped amazingly with difficult conditions due to Covid, including a recent small outbreak which was well maintained and we were kept regularly informed throughout and were able to maintain contact through calls on Alexa, in spite of challenges with missing hearing aids!


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Review from John G (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been nearly a year now since my mother went to live at Priors Mead Care Home. It takes a while to settle in but she is gradually doing so. Covid restrictions haven't made things easy and Priors Mead Care Home have done a great job in keeping everyone safe, complying with government guidance and
doing their best to enable residents to be able to meet up with their loved ones in the most practical manner.


My mother has been lonely at times - it is difficult moving into a care home after so many years of independence. But the staff have been fantastic - they recognise when a resident needs more help or support and are always on hand. My mother has enjoyed the activities, the pampering and the odd glass of wine - and keeps in regular contact with her family through the phone in her room. Thank you Priors Mead Care Home for all that you have done over the last year.


Reply from Liam Tracey, Operations Director at Priors Mead Care Home

Thank you for your lovely feedback for Priors Mead.


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Review from Barry S (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Priors Mead Care Home for over 12 months and has thoroughly enjoyed the pampering she gets. When Covid started and the stories of the fatalities in several care homes became known, my sister and I were concerned about the possibility of it getting into Priors Mead Care
Home.


Recently, we have been so impressed with the care and attention that the staff have given to protect their residents from the virus after one member of staff caught it. The staff here are so thoughtful of what's best for the residents and also their family members. We are constantly updated with news and events that are taking place - what more could you want from a quality care home?


Reply from Liam Tracey, Operations Director at Priors Mead Care Home

Thank you for your lovely feedback, we're glad mum is settled.


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Review from Sarah P (Granddaughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all of the team at Priors Mead Care Home. From all of the wonderful activities for residents to those open to the families too, their day-to-day care as well as quickly and efficiently managing the recent covid outbreak, their service has been wonderful. I always feel welcome when
visiting my grandma which makes her feel comfortable in receiving my visit. Her room is small but functional with wonderful views of Reigate hill.

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Review from C R (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Priors Mead Care Home for almost a year. She settled in very quickly with the support and care from the dedicated staff and friendliness of residents. She has a cosy room which is warm and comfortable with ensuite facilities. There are regular newsletters keeping relatives informed of
all the activities that residents can join in - the activities are varied, fun and stimulating, ranging from armchair yoga to a harp recital! There was even a visit to a live ballet at the local theatre! A Summer outdoor party with a steel band was arranged in August to which relatives were invited which was a lovely occasion.
All the staff are kind and caring. When visiting there is always a happy atmosphere. The managers are fantastic, very professional and approachable. Nothing is too much trouble. I wouldn't hesitate in recommending Priors Mead.

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Review from Carol F (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided happily at Priors Mead for over 2 years now during which time her health, physical and mental health has improved immensely. The kind and caring staff (and fellow residents) have become her second family. There are regular activities tailored to the resident's needs, desires and
interests, to ensure mental and physical stimulation. During these difficult times with COVID, the residents have been kept safe with no instance of COVID in the home, whilst still ensuring family contact. The family are kept informed and included where possible. The whole family (including my mother) are happy with our mother’s care and feel it was the best choice we could have made.

Reply from Liam Tracey, Operations Director at Priors Mead Care Home

Thank you Carol, it's lovely to hear positive feedback during difficult times.


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Review from Manuela R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors Mead has been looking after my mother for 1 year now. The staff are fantastic, caring and highly professional. Their empathy and professionalism have been exceptional since the beginning of the pandemic. The staff have done their best to keep the morale high, and to make us feel connected to
our loved ones as much as possible. Given the difficult circumstances, the staff have done their best to keep the residents busy with various indoor activities. I feel reassured Priors Mead is the second best place to home for my mother.

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Review from Nick D (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Priors Mead since January this year and she and the whole family are absolutely delighted by the care and attention she has been getting ever since. Mum can be quite challenging at times and every member of the Priors Mead staff takes this in their stride. She was previously in a much
larger, more expensive place which had all new hotel-style facilities but she disliked this because of its sheer size. Once she moved to Priors Mead she was considerably happier. In addition, the family noticed that her tendency to have urinary tract infections reduced dramatically. These infections affected her cognitive abilities subtly or if allowed to develop, quite seriously. The fab people at Priors Mead normally head off any such a problem long before it gets serious because, as a smaller residence, they all know Mum well now and notice small changes in her mood and behaviour. Finally, I cannot fault the staff's dedication to keeping everyone safe during the pandemic - I thank them so much.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Priors Mead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Priors Mead Care Home is calculated as follows: ( (165 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors Mead Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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