Priors Mead Care Home

26 Blanford Road, Reigate RH2 7DR
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9.9 72 Reviews
  • Priors Mead Care Home, Reigate
Priors Mead is committed to quality rather than quantity, remaining small enough for residents, their families and the team to really get to know each other.

The owners of Priors Mead considered what they would want from a care home, rather than following other homes, and the results of these innovations are what sets them apart. The home offers long-serving, skilled staff, en-suite toilets and baths that you would be delighted to have in your own home, residents' choice of outings and activities and even complementary quality wine and sherry.

Choosing care is never easy, but it becomes apparent that Priors Mead is the place you will want your loved-ones to be from the moment you walk in the door.

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Care Provided by Priors Mead Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tenniece Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Priors Mead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,024 – £1,766
    • Self-Funded Residential Dementia Care £1,024 – £1,765
    • RESPITE Self-Funded Residential Care £1,075 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,075 – £1,855
  • (these prices are only a guideline, please contact Priors Mead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site


Priors Mead Care Home Reviews (72)

Total of 72, showing 41-60
9.9

Priors Mead Care Home has a Review Score of 9.9 (9.910) out of 10, based on 15 reviews in the last 2 years. Over all time Priors Mead Care Home has 72 reviews.

Overall Experience

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Date Published

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Review from Kathleen J (Wife of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband originally went for respite care at Priors Mead but, unfortunately, this had to become permanent residency.
He suffers from Alzheimer's. Having been a resident for what must have been the worst possible year, due to Covid, the experience has been far less traumatic due to the care and sympathy
from the staff at the home.
Their caring is certainly not confined to the residents. I have always felt that they really care about me as well.
Before lockdown, there was always plenty of stimulation for the residents, and during the lockdown, I know every effort was made to keep the residents happy.
I have always been confident in their ability to care for my husband, and wouldn't hesitate to recommend them to others.

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Review from Stuart C (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been resident at Priors Mead for a year and it is the best decision that we could have made
My sister and I visited the vast majority of similar providers and were very confident that we were making the right decision in choosing Priors Mead for Mum.
I am delighted to say that everything
about Priors Mead has been absolutely first class.
The staff and facilities are outstanding, and we are in no doubt that Mum is receiving the best and most empathetic care she could wish for, and she is very happy and comfortable and very,very fond of the amazing staff.

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Review from Lucy M (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Priors Mead at the end of June 2020... not the easiest time with Covid restrictions. She has been very happy there... she talks positively of all the staff and their kindness, and the staff clearly know her and her quirks, and they are very good at communicating with us, and supporting
her (she now needs help to make phone calls etc). She has also enjoyed several of the activities, and I think being there has helped in what could have been a very lonely time.
We have been able to visit, as have her friends, under a gazebo in the garden... the best that has been possible given Covid. The staff also produce a weekly newsletter with all sorts of info, including Covid issues - that helps us to know they are being very careful in taking precautions to keep everyone safe
The communal rooms and the garden are lovely too, and when well enough, she enjoys walking around the garden and looking in the fish pond! I can’t recommend Priors Mead enough!

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Review from J C (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is kept in excellent order both as to cleanliness and upkeep as well as having a very homely and cosy atmosphere. It is carpeted throughout and soft furnishings are replaced regularly. It is tastefully decorated but above all, the residents are happy and well cared for by excellent staff,
many of whom have remained there for some years. The food is excellent too and activities and outings are frequent with many visitors demonstrating their talents. Highly recommended.

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Review from R T (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Priors Mead for two years and has dementia. When she moved in, she was still physically very active, but having been widowed was no longer able to manage the organisation of her own home. We chose Priors Mead for its homely, non-institutional atmosphere and for the staff's
individualised approach to care. They recognised Mum's need to be busy and to feel useful and involved her in domestic tasks, like unpacking the weekly shopping and helping lay the table. As Mum's condition has declined, staff have shown nothing but kindness, concern and flexibility in working out ways to preserve her independence and dignity and manage her anxieties. They have involved the family in all decisions and are always willing to talk through concerns. All staff are skilled, committed and compassionate and work together as a close-knit and efficient team. Staff turnover appears to be very low and this helps create good relationships and sound knowledge of the residents' needs.

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Review from Emma T (Granddaughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at Priors Mead now for almost two years and she has settled there really well. The staff are extremely friendly and caring. If there have been medical issues with Granny, they contact us immediately and have been in regular contact with us if Granny has had to be taken to hospital.
Granny always looks forward to returning back home to her room at Priors Mead. My Grandmother has made lovely friends at Priors Mead and loves to spend time sitting in the gorgeous gardens which are well-tended. The family are really happy with Priors Mead and the range of activities that they provide to keep our lovely granny well stimulated. Granny is always complimenting the food too.

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Review from Michael D (Son of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priors Mead residential care home, Reigate really made our mother welcome from day one. From the management and including all the staff there was real warmth and care. This allowed for my sister and I to relax knowing she was being well cared for.
The quality decor throughout the premises is excellent,
the food superb, fresh and varied.
There are regular activities going on in the home plus organised trips out ranging from the ballet to a visit to the seaside.
Our mother took part in every trip and loved every trip.
The house is small enough for the guests to know each other but large enough for them to have space for themselves without having to go to their own bedrooms.
I have no problem in recommending Priors Mead to anyone.

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Review from Christine R (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Priors Mead for over 3 years and over this length of time, I can only express my appreciation for the genuinely high quality of care and attention to each individual resident to make them feel it is like home to home from the day they arrive. With great thought given to
the many entertainments provided for them, to stimulate mentally and physically, each individual needs. Life hasn't stopped, because they are in a home, on the contrary, life is fun again. Priors Mead smells nice when you go in, full of flowers and fresh air but well heated, cleanliness is excellent. Decoration regularly changed and refreshed. All staff are kind, caring and smiling, and right on the ball if there is an emergency. Great care is taken to vary meals and make them interesting and always celebrating occasions.

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Review from Maria D (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just under one year. Sadly she passed away this month at Priors Mead after a short illness of cancer. The care she received was exceptional and as a family, we had an amazing experience. Priors Mead was "home" to our mum and to us in her final days. Nothing was too
much trouble. Mum was so at home and the Priors Mead family will be missed. This home is amazing and the staff are professional, caring and respectful. My mother was very lucky to have stayed there.

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Review from David B (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very helpful and pleasant team of people always willing to help when needed. They made me welcome from day one and I have been here for 3 years so far.

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Review from Jacqueline B (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a resident of Priors Mead is a very nice experience. All staff are extremely helpful, well experienced and well mannered.

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Review from Jan S (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a home for mum was made so much easier because of the helpful staff. Mum has settled into life in a care home. Yes, she has had bad days but she has always been treated with such care and attention. Priors Mead is so lovely, staff are wonderful. The home is beautifully furnished and decorated.
Always activities, in fact, mum is always doing things or being taken out. One of the nice things is that it is small so everyone knows each other and the residents feel as though they are in a guest house.

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Review from C W (Husband of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care which obviously is crucial is excellent. Everything else highly satisfactory.

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Review from Ethel D (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming - immediately feel at home. Spotless. Food excellent. Surroundings very good. Garden - sure to be better in the spring, summer and autumn.

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Review from Emma H (Daughter-in-law of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Priors Mead are truly caring. They provided support and care for my mother in law at a time when our family were stressed and were finding it difficult to come to terms with the care that she needed. My mother-in-law settled into Priors Mead quickly and the communication we received from
the home on her health and wellbeing was good. At the end of her life, they accompanied us to the hospital and helped us interact with the medical profession to make sure we had all the equipment we needed to bring mum home to Priors Mead for her last final days. Nothing was too much trouble and we are very thankful for the love and support they showed us.

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Review from Vickie H (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small very friendly, well managed, care home, with carers who genuinely love their job.
Staff are easy to approach with any concerns and nothing is too much trouble.
My mum was there for about 15 months before she sadly passed away.
She was always smiling when I visited and always spoke highly
of the staff and the care she received.
Knowing that mum was cared for, loved and treated like one of the family in her last few months, is a great comfort.
If choosing a card home, I would strongly advise viewing this care home. I have no hesitation in recommending it.

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Review from Brian B (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Priors Mead for around 3 years. He seems very settled and happy with the overall care. I find the staff and management very helpful and understanding particularly as we have to travel some distance to visit. My family are comfortable with all that Priors Mead do and we can rely
on them totally. We know that if we have concerns we can speak to them and likewise, they will also contact us if they feel necessary.

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Review from Jes C (Brother of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Priors Mead. All of the staff are kind, thoughtful and engaging. All areas of the property are very well maintained and clean. I would have no hesitation in recommending this residential home.

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Review from T W (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run and well-organised home with lovely staff who genuinely care for their residents.

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Review from Carolyn W (Daughter of Resident) published on 28 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Priors Mead Care Home since October 2017. The home is small and friendly. The staff are happy and positive and always pleased to see you. Priors Mead has the feel of a small B&B / hotel rather than the long corridors you find in some of the larger purpose built homes. The residents
are asked to suggest activities and outings. The communal rooms are very pleasant and in use with the residents up and about. My father is always well dressed, clean and well fed. He is happy to go back to Priors Mead when it is time for him to return after a family visit out.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Priors Mead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Priors Mead Care Home is calculated as follows: ( (165 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priors Mead Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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