Redcot Residential Care Home

Three Gates Lane, Haslemere GU27 2LL
Submit a Review
9.8 56 Reviews
  • Redcot Residential Care Home, Haslemere
Redcot care home specialises in residential care. Surrounded by the South Downs countryside Redcot sits in its own beautiful mature countryside garden with a sheltered terrace, where residents can enjoy the South Downs vistas or relax with fellow residents and visiting family and friends, a unique, tranquil setting.

Rooms at Redcot are spacious, light and airy. Redcot’s communal areas feature a drawing room, a cosy and sunny ‘blue’ room and a bright and airy dining room.

The dedicated, well-trained and compassionate care team at Redcot understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of Redcot, makes Redcot a home from home for residents, families and friends alike.

Respite care packages are also available at Redcot for people who need everyday care and support when carers need a respite break, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

Show Redcot Residential Care Home on the Map

Care Provided by Redcot Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Staci Abernethy (Interim Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Redcot Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,670 – £1,845
    • RESPITE Self-Funded Residential Care £1,837 – £2,030
  • (these prices are only a guideline, please contact Redcot Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Turn left at entrance


  • Parking

  • Parking is on left of main entrance


Redcot Residential Care Home Reviews (56)

Total of 56, showing 41-56
9.8

Redcot Residential Care Home has a Review Score of 9.8 (9.847) out of 10, based on 25 reviews in the last 2 years. Over all time Redcot Residential Care Home has 56 reviews.

Overall Experience

  • 47
  • 9
  • 0
  • 0
  • 0

Date Published

56
6
9
25
31

Review from Moira W (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the most difficult times for me, choosing a care home for my mother but I take great comfort that my choice was simply excellent and my mother was in the best place she could be.
Redcot is in a beautiful old house set in tranquil and very lovely surroundings with great views over the
South Downs. From the moment my mother moved in, the staff have been truly excellent, caring and sympathetic both to my mother and me. The cleanliness is impeccable, my mother was always clean, well dressed and her room and the common facilities were always spotless. Although my mother was not one to join in, the activities are put on with great enthusiasm and skill and it is clear that they are enjoyed by the majority of residents.
During the COVID pandemic, Redcot have always been ahead of the regulations and recommendations and are clearly fully supported by their management at Friends of the Elderly. I have never had any fears for the safety of my mother. I highly recommend Redcot.

Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you very much for your kind words and your recommendation of Redcot Care Home. A review such as this really does make a positive difference, I will pass your comments on to the team here at Redcot. I am pleased that you found Redcot Care Home to be a safe, caring and comforting place for your mother to be. Redcot Care Home and Friends of the Elderly has worked hard and continues to work determinedly to protect our residents, staff and volunteers from the Covid virus. We have adapted to new ways of working and are confident that we are COVID WISE in how we work. Thank you once again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Redcot earlier this year. Throughout her stay, she was treated with respect and outstanding care. Every member of staff went out of their way to welcome the whole family and ensured we were kept updated as Mum's condition worsened. I take great comfort in the knowledge that Mum could not
have been better supported at the end of her life. Thank you to the skilled staff who deserve much praise.

Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you so much for the kind words, I will pass on your thanks to all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Erica R (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a fiercely independent woman who reluctantly needed care in the last year or so of her life. We had tried various care homes unsuccessfully until we found Redcot. The home is beautiful with large airy rooms and the staff and carers could not have been more patient and caring. They
treated her with dignity at all times. I would not hesitate to recommend Redcot to others.

Reply from Jan Daly, Care Home Manager at Redcot Residential Care Home

Thank you for your recent review, I will pass on the positive feedback to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Respite Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks spanning Christmas and New Year at Redcot. The staff were excellent and helped and assisted the residents with kindness and friendship. The meals were excellent and the daily programme of events were varied and enjoyable. Most people took part in activities, everyone was encouraged
to take part. As a visitor, I was welcomed by the staff and I felt accepted in every way.

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thanks so much for your review, it was lovely having you stay with us over Christmas, we hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed in Redcot for nearly four years until her death. We particularly felt that in Mum's final months she was given very attentive and sensitive care. There was a warmth and humanity that can so easily be rather lacking in a professional situation. As Mum had played the piano to a high standard
it was wonderful to have a grand piano in the house! I would only add that if a way could be found practically and financially to open up the garden more to residents that could only be a good thing. I think Mum would have liked to have been wheeled around more of the garden and not just restricted to the terrace. That said I and my two sisters all felt very happy overall with Mum's time spent at Redcot. Keep up the good work!

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you for your lovely review. It was a pleasure to know and care for mum. The team at Redcot are very grateful for your kind words and we welcome and appreciate all your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent five weeks of respite care at Redcot. It is a beautiful care home, professionally run, with a dedicated and caring team. My mother had a beautiful ground floor room with the most amazing views. Thank you to the manager and all the staff for taking such good care of Mum.

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for the kind words Sally, it was a pleasure to meet you and your mum, come back anytime!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma H (Granddaughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home in beautiful grounds. Such caring staff who always go the extra mile. Really lovely welcoming atmosphere every time I visit.

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review, it's lovely to hear you feel so welcome when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Granddaughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my grandmother the staff are always really welcoming and friendly. I like hearing about all the fun activities that are on offer and the grounds are amazing. My children love playing in them when we go to visit their great grandmother.

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review. I'm so glad your children enjoy visiting, it's always so lovely to have children in the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F C (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redcot is a very happy, caring and relaxed home. Nothing is too much trouble for the staff and all concerns are dealt with immediately.

Reply from Cheryl Rothschild, Regional Manager at Redcot Residential Care Home

Thank you so much for your lovely review. It is great to hear all your feedback, it really does help us provide the very best service possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Power of Attorney of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 3rd review in almost 5 years and I'm pleased to say that the high standards at Redcot are being well maintained. In the last year, various projects have been undertaken around the building to maintain modern standards. The staff change little and are always friendly towards residents and their visitors.
I can go anytime (no restrictions) and be made welcome. The activity programme is impressive and well supported by the staff. Simply speaking, "my lady loves it" and her 100th is only months away. I'm so pleased for her that she is a Redcot resident.

Reply from Claire Foster on behalf of Friends of the Elderly, Marketing Communications at Redcot Residential Care Home

Thank you for your lovely feedback and comments. Friends of the Elderly are delighted to receive such a positive review and welcome your support. Thank you once again.


Friends of the Elderly
Supporting Older People


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter A (Friend of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redcot is a well looked after, caring place.
Our friend's general well-being has considerably improved since she entered Redcot a year ago.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother at 105 is the oldest resident at Redcot. She has been here for eight years and calls it home. That says a lot and as a family, we appreciate the care and kindness she has received.
Sadly there has been quite a change of staff which is understandable but the changes have to be. We are delighted
with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Induction: Poor, no medical checks on my mother's medical needs until a few months into arrival. Dr still had no notes after 5/6 months so this was not ideal. Communication was very poor between Dr, home and pharmacy. Mum would wait weeks for repeat drugs. Most carers were kind but a few were not very
caring and some were bullying in their approach. Better training needed in spotting infection in the elderly as often this was missed and my mother was sent to hospital twice. Leaving home to go to a nursing home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra C (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 3 yrs my mother has been a resident, she has been treated with care and dignity. She feels comfortable and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Friend of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very clean and the staff very helpful.

Reply from Janice Knight, Registered Manager at Redcot Residential Care Home

Hello there. Thank you very much for your review. We are really pleased that you have had a positive experience of our home and team. We look forward to welcoming you to Redcot again very soon! Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Friend of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting Redcot for 18 months. Each time we have been greeted warmly and often offered tea and cake. Our lady is well and kindly looked after. She adores the food, her room is near and homely. Redcot never smells unpleasant. We visit quite a few care homes in Haslemere and this is the best.

Reply from Janice Knight, Registered Manager at Redcot Residential Care Home

Thank you so much for your lovely review of our home. We are so delighted that your loved one is happy at Redcot. We look forward to welcoming you next time you visit! Very best wishes, Janice


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Redcot Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Redcot Residential Care Home is calculated as follows: ( (251 Excellents x 5) + (41 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 294 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redcot Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Staci

Staci Abernethy

Job Title: Interim Manager

Hi, I’m Staci, the Deputy Manager here at Redcot.


I’ve always wanted to support older people to live fulfilled lives and ensure they are cared for
and happy.


I’ve worked in the Care Sector for eight and a half years. Before coming to Friends of the Elderly, I was a Support Worker for adults with learning disabilities, which was a really rewarding job; but when the opportunity arose to come to Redcot, I knew it was the right place for me.


As the Deputy Manager, I have lots of different tasks I need to achieve every day, but of course, these tasks change daily – I have to say, it’s never boring here. I support our Care Home Manager, Jan with the day-to-day running of the care home, but also have specific tasks.


I assess all our new residents and am always on hand to provide support or have a chat if any resident or a family member has any questions or queries. Amongst other things, I work with our care team on our residents’ care plans, undertake risk assessments and work hard to ensure all our residents’ care needs are met.


It’s extremely important, not only to me but to the whole of the Redcot team, that our residents are happy, well cared for and safe, and I work to the best of my ability to achieve this.


Another great thing about my role is that it gives me the flexibility to not only work in the care home’s office, but also the opportunity to take time to chat with our residents, get involved in their daily activities and learn more about each individual’s life stories.


I do what I do because I genuinely care. I care about all our residents, their families and Redcot. I love what I do because I feel I’m making a difference and, if I can make just one resident smile a day, I know I’ve not only made their day a bit brighter, but I know I’m doing my job well.