Ridgegate Residential Home

88 Doods Road, Reigate RH2 0NR
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9.8 23 Reviews
  • Ridgegate Residential Home, Reigate
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Care Provided by Ridgegate Residential Home

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ridgegate Home
  • Person in charge
  • Samantha Tobin (Registered Manager)
  • Admission Criteria
    • Not registered for Dementia
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Ridgegate Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,295 – £1,295

  • Respite or day care can be booked on a daily basis.
  • (these prices are only a guideline, please contact Ridgegate Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Ridgegate Residential Home Reviews (23)

Total of 23, showing 1-20
9.8

Ridgegate Residential Home has a Review Score of 9.8 (9.814) out of 10, based on 22 reviews in the last 2 years. Over all time Ridgegate Residential Home has 23 reviews.

Overall Experience

  • 22
  • 1
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  • 0
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Date Published

23
5
22
22
1

Review from R H (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care for mum went well and provided opportunity for a much needed break. All staff were helpful and courteous and mum was happy with her experience. She was able to get her hair done whilst there and made friends with many of the residents. Thanks for taking care of her!

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Review from J V (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since admission in September 2024 the staff have been nothing but professional, caring and respectful, towards the care of my relative.
They have no problem with visitors turning up at the home at any time, and also being accompanied by family pets.

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Review from Joanne R (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Ridgegate Residential Home since September last year.
The staff and management are very friendly and helpful and I feel confident that my dad is receiving a very good level of care.
I can tell that he is happy and settled there and I would not hesitate in recommending Ridgegate to
anyone.

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Review from D B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care and support from all the Ridgegate Residential Home team including her GP, hairdresser and the in-house activities. The home is kept to a high standard of freshness and cleanliness. Mum especially enjoys the food menu and really looks forward to meal times and home made
treats. They respect Mum's choices and treat her with dignity. She feels safe.

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Review from Andrew S (Husband of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ridgegate for approximately for 2 years She initially arrived for respite care and then progressed to become a resident. She suffered from Lewy body dementia which affects her memory and physical movement.
She is well looked after and seems to be very happy as much as you can tell.
She interacts with the staff at all levels. and is known for his smiles.
She is encouraged to take part in activities with some success.
I was in Ridgegate myself for 4 weeks after 5 weeks in East Surrey Hospital. I was well looked after and cared for by the dedicated and management team.

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Review from Dik B (Son-in-law of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend and mother-in-law has been a resident of Ridgegate these past two years.
She has Lewy Bodies Dementia, a condition that requires 24/7 hands-on care.
I visited Ridgegate with my sister-in-law around two years ago when the family were investigating and assessing care homes for her. Our
impression of Ridgegate itself along with our impression of the management and care staff left us with a very easy decision for mother-in-law's future care and well-being.
I could write endlessly on my good opinions regarding everything about Ridgegate but will précis it all with the following.
"Imagine everything you would ever want in every aspect of care and the well-being of your loved ones. Ridgegate Home with its carers and management staff would tick all of your boxes and more."
I cannot thank you all enough.

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Review from Caroline B (Daughter-in-law of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgegate was home for my mother-in-law for nearly four years, and during that time she was exceptionally well looked after. We have only the highest praise for the staff who care for all the residents. The warmth and compassion shown to my mother-in-law was remarkable. The staff kind, thoughtful and
very caring in their desire to meet her every need. They built a very strong relationship with my mother-in-law, and they made her feel safe and secure. We always felt that they knew her as a person, not just another resident. As family members we all felt very at home there when visiting - the management team do a great job in choosing a team of very dedicated staff. The activities and entertainment were always very good with huge effort going into marking special events - birthdays, Christmas etc, which is testament to the commitment of the staff. We have no hesitation in recommending Ridgegate, and feel very grateful that this was where we chose for my mother-in-law to be.

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Review from C J (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received respite care on a number of occasions at Ridgegate. She always had a happy stay and was well looked after. The home was chosen after my grandad had been looked after 2 years prior.

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Review from Nicky V (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Ridgegate for a number of years and it is where she feels comfortable, it's home. Her care needs have recently become more complex and these changes have been met with compassion, dignity and patience. Many of the staff have formed strong attachments to Mum, she is genuinely loved as
well as receiving expert care. This is particularly important to me as I live in a different part of the country and need to know she has a safe harbour. Lovely building and gardens, a good range of activities, careful and considered nutrition, extremely clean, kind and attentive staff, and clear communication pathways with the care team and management. The best place for Mum.

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Review from Nigel J (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally was admitted into Ridgegate as an emergency admission five years ago due to intermittent bouts of illness, the home had been recommended to us as a family. At a time when we were all very worried about our mum's health Ridgegate provided a safe place for her to stay as well as providing
the care she required at the time. We knew from the very first time we stepped into Ridgegate what a special place it was and still is, the management and staff are extremely kind, compassionate and caring, you could see why it was called 'A Home with a Heart'. The Manager, Deputy and senior care team were always approachable, professional and transparent and each time we visited Mum we were greeted and treated like old friends. Over the five years, Mum stayed at Ridgegate many times for respite, each time we experienced the same level of care and kindness. I would not hesitate in recommending Ridgegate to anyone.

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Review from Nick S (Friend of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management at Ridgegate to be very friendly and helpful in caring for my friend who is not always the easiest person to deal with. Members of management have at times gone out of their way to assist with matters which are not strictly their responsibility. I feel quite
confident that my friend is receiving a very good level of care and is certainly much happier now they are at Ridgegate than when they were alone at home previously with carers visiting. There is a very homely atmosphere, and I have been told by my friend the food is good and that the chef is happy to prepare food to suit residents' requirements. There are regular activities, an excellent hairdresser, and a very pleasant garden room and garden.

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Review from W S (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff highly enough for their kindness and diligence, especially when my mother was in the last few weeks of life. She lived at Ridgegate from 2019 and always said how happy she was there. They organised entertainment, quizzes, and garden parties - which we all enjoyed attending too.
She made new friends. I could rest assured that she was in safe hands, such a relief when you hear of others' poor experiences of elderly care elsewhere. It was home for Mum.

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Review from Ann J (Sister of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's sister came into your residence first for rest care for a 6 week period but when she got back to her small flat she wanted to be back at Ridgegate House because she missed all of the staff and residents who she could talk because she was lonely so after talking to the office who were great
it was arranged for her to move in last September. She was able to take her own bed and other items to make her feel at home which she does. The staff look after her and she is very happy there and when we visit we are greeted with respect and always asked if we would like a coffee and a biscuit. She has only been there a short time but she is so very happy and thanks to all of you who do such a great job.

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Review from Kevin H (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ridgegate Home for approximately 10 years and has always been given the best care possible. The staff are always friendly and accommodating and my mother has been very well looked after. Any time there has been an issue with her health, Ridgegate have immediately assessed and taken
care of the situation. If a hospital visit has been needed, the home have immediately taken care of my mother and arranged such a visit. When the COVID rules were put in place during COVID they were adhered to in the most professional way too. I can say that I would not want my mother to be in any other facility than Ridgegate and I know she feels the same. The management and carers always do a wonderful job in making the residents feel comfortable and always celebrate holidays with decorations and food to match the occasion. The entertainment given to the residents is always fun and the atmosphere there is very good. I highly recommend Ridgegate Home to any families with loved ones.

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Review from C H (Granddaughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was offered Ridgegate House back in February 2023 after being told that the care home she was in was closing.
My first impression of Ridgegate was how homely it was.
It is very much a home-from-home environment and the transition for my nan was hassle-free.
She has settled in really well and
the care and attention that she receives is amazing.
The Christmas party and the Summer garden party are put together with a huge amount of effort by all of the staff.
They go above and beyond.
I wish we could've found it sooner.
Would thoroughly recommend it.

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Review from A S (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff are friendly and accommodating.
The staff treat the residents with respect and care, and tailor their treatment to individual needs wherever possible. Relatives are listened to.
The privacy of residents is maintained.
The facilities are clean and the rooms are kept warm.
The gardens
are well-kept and make for an attractive place for visitors.

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Review from Neil T (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Ridgegate for several years and has always been happy and well looked after. Staff are very attentive to her needs especially now that she suffers from dementia and can be quite confused.

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Review from S B (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ridgegate for 4 years and we are very pleased with the standard of care, the attitude and attentiveness of the staff and the general homely atmosphere. Mum feels safe and cared for and we are very grateful that staff are always ready to help with even the little but important things
and talk to me about how she is getting on e.g. medication, food intake and whether she can take part in the many activities that the Home puts on. After a dicey two years at home where Mum became increasingly unable to care for herself, I was very relieved and grateful to find a place where I can visit anytime and feel mum's in good hands.

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Review from L H (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into Ridgegate in May 2023 for respite due to having several hospital stays for falls. The whole family were welcomed in and Mum was very happy. All of the staff were extremely caring towards Mum and my family. They kept me informed about Mum. I was fortunate that the home was
local to me, so I could visit a lot. Whenever I or my children went, we were always met by a smile and a hello. Mum made some lovely friends with the other residents. Sadly Mum passed away in December. The staff could not have done more to help keep Mum in her room/at home through this difficult period rather than going into the hospital. They were supportive and kind and looked after my mum and my family until the end. Ridgegate is a very special place with special caring staff.

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Review from Julie S (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been approachable and cooperative, are helpful and professional. Food is always well presented and residents who require assistance with meals are given the time required to be able to enjoy their meal at a pace that is right for them.
Ridgegate is a warm and homely environment that reflects
on the residents and gives visitors a pleasurable experience visiting the home.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Ridgegate Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Ridgegate Residential Home is calculated as follows: ( (211 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 258 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgegate Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ridgegate Residential Home

What types of Care is Ridgegate Residential Home registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgegate Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ridgegate Residential Home have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ridgegate Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridgegate Residential Home to the centre of Reigate?

0.7 mile(s) as the crow flies, distance by road may be significantly further.