Ridgeway Manor

Barrow Green Road, Oxted RH8 9NE
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9.7 16 Reviews
  • Ridgeway Manor, Oxted
Ridgeway Manor is a residential care home, which provides care for people with dementia, mental health conditions and old age.

There are 39 singles rooms and two shared rooms available, which all have phone and television points available.

As well as residential care, the home offers day, respite and convalescent care.

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Care Provided by Ridgeway Manor

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • CNV Ltd
  • Person in charge
  • Cristina Marta (Manager)
  • Admission Criteria
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Ridgeway Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,750
    • Self-Funded Residential Dementia Care £1,200 – £1,750
    • RESPITE Self-Funded Residential Care £1,200 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,750

  • Our fee range is based on various shapes and sizes of the rooms, which are all nicely decorated and comfortable. Included in the fees are hair dressing, chiropody, and basic toiletries.
  • (these prices are only a guideline, please contact Ridgeway Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting 10AM - 5PM Linch is 12.30 -1.30 sp please do not visit the.
    Supper 5.30PM - 6.30PM Evening please telephone first.


  • Parking

  • Parking outside in the car park.


Ridgeway Manor Reviews (16)

9.7

Ridgeway Manor has a Review Score of 9.7 (9.692) out of 10, based on 9 reviews in the last 2 years. Over all time Ridgeway Manor has 16 reviews.

Overall Experience

  • 13
  • 2
  • 0
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  • 0

Date Published

16
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Review from Angela O (Niece of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgeway Manor cared for our uncle for just under three years. The homely environment and the high standard of personal care, both physical and emotional, meant that as a family, we were always confident that he was receiving the best attention.
The respect, compassion, and kindness that he was shown,
particularly during his final few weeks of life, was exceptional. We can't thank the team enough for all their support.

Reply from Cristina Marta, Registered Manager at Ridgeway Manor

All staff at Ridgeway appreciate your review and wish to say a great thank you for it. This is our motivation to go the extra mile for our residents and families. Thank you


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Review from S J (Brother of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident at Ridgeway Manor. My wife and I have found the staff to be extremely helpful and friendly to us, my wife and I, and also my brother. He seems to be settling in well and the staff are very helpful to us and him. Many thanks.

Reply from Cristina Marta, Registered Manager at Ridgeway Manor

Thank you very much for taking the time to send a review. Myself and staff will continuously do our best to offer the best services. Thank you.


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Review from M C (Wife of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent 2 weeks at the home. He was treated very well by all staff members. He was not very happy with some of the meals. He had a nice room with a small washing room. He would be happy to return if needed.

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Review from Peter C (Husband of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care the home. The staff are kind, caring and friendly always on hand when needed. I am always informed of any problems and treatment being provided. The manager is very approachable and helpful, my wife is always smart and tidy and, although she is unaware of her surroundings,
appears content. Nothing but praise.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your lovely response. I will pass on your kind praise to the staff. Your wife is a delight.


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Review from Ian O (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgeway have looked after my mother now since March 2022 and they have been meticulous in their care for her. Food, drinks and entertainment have been wonderful. Personal hygiene has been professionally and sympathetically handled. I would have no hesitation in recommending Ridgeway and all their staff
to anyone considering residency.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your kind words, I will pass them on to the staff, I know they will be appreciated, and thank you for allowing us to care for your Mother, who will be dearly missed.


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Review from Fiona O (Daughter-in-law of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care and love my mother-in-law received from the staff at Ridgeway Manor throughout her residency. Today she passed away quietly in her bed with her sons present. The communication and access enabled her family to be at their mum's side in her last days and hours were faultless.
All the staff lined up to pay their respects as my mother-in-law was taken out of the Ridgeway. What a send-off, what more could you ask? Thank you so much to all the staff for their care and attention.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your kind response at this sad time. Our condolences go out to you and your family, and how remarkable your mother-in-Law lived to almost 102. It has been a pleasure for the staff to care for her, and she will be missed


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Review from G O (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received superb care by lovely staff in a beautiful but ageing building with extensive grounds. She was happy and comfortable to the end and the whole family appreciate the significant efforts made by the staff in caring for her. Medical treatment was implemented with diligence and compassion
and Mum was always comfortable. Thank you.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your review, at what is a difficult time for you. Your mother had a good sense of humour which kept the staff amused, she is and will be sorely missed. Thank you for choosing our care home.


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Review from Freya P (Granddaughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the care my family member receives. I know he is cared for and they are always so helpful with visits and appointments. Cannot thank the staff enough for keeping him safe, happy and healthy.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your lovely review. I will pass your comments on to the staff.


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Review from Abigail B (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at this home for the last five years and she is very happy and well cared for. The staff are lovely and most of them have been there the whole time that my mother has been resident. They are really caring and my mother always looks very clean, tidy and well dressed. It is such
a relief to have my mother living somewhere that is of such a consistently high standard.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your lovely review. After the difficulties of the last years, it is a welcome boost for staff to know they are appreciated, not just by management but relatives as well.


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Review from Margurette P (Relative of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has been at Ridgeway Manor since 2017 and we have been extremely happy. Ridgeway Manor offers a safe secure environment and a lovely atmosphere. I personally have worked in social care for 20 years and this is by far the best care setting I have ever come across. We will never move
my relative, she is very happy. Highly recommended to all.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your review. It's a pleasure caring for your family member, I will pass on your comments to the care staff.


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Review from J P (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been in Ridgeway Manor since October 2019, when his dementia meant he could no longer live at home. Ridgeway was recommended to us by friends who had family members who had been residents,
Dad is well cared for and happy at Ridgeway. The home has regular activities, and we particularly
like that the residents are encouraged to be in the communal areas during the day, rather than being left in their rooms, as we saw in another care home we visited.
The home is clean and warm, the staff are kind and friendly and there is minimal staff turnover.
We are very happy with the care he receives, and our thanks to all the staff who make Ridgeway a safe and caring home.
Highly recommended.

Reply from Janet Browne, Manager at Ridgeway Manor

Thank you for your review, your father is a delight. I will pass your kind words onto the staff.


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Review from Caroline C (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgeway Manor is very much a 'home from home' with wonderful, caring staff and a minimal staff turnover. Always someone on hand to deal with needs even before they arise. A very happy community atmosphere within the sitting rooms and lovely bright, clean and well-maintained bedrooms for those who enjoy
their own company on occasion. My mother has been at Ridgeway for four years, and I am local enough to be able to pop in regularly, so feel I have a good idea of the ethos of the home.
I am kept fully informed of any events or concerns during my mother's increasing frailty (she is 99 years old), and management and staff are very supportive of her needs. She is comfortable and content within her Ridgeway family environment.
I would highly recommend.

Reply from Caroline Gray, Finance at Ridgeway Manor

Thank you for the lovely review; it is very much appreciated. I will pass this on to all the staff.


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Review from Sarah C (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Ridgeway my ninety one year old father has experienced an amazing new lease of life! He had been at another local care home where he spent most of his time in bed, had to be hoisted in and out of bed to a wheelchair, with no attempt at rehabilitation. As soon as he moved to Ridgeway,
he was much happier and the staff arranged for physio to help with his mobility issues immediately. Within weeks my dad was able to get in and out of bed without using a hoist and able to walk again with the assistance of a frame. He now enjoys life - joins in with all the activities, reads avidly, eats well, and has put on weight. He looks 20 years younger. I cannot fault the lovely staff at Ridgeway, carers that genuinely care about my dad's well being and quality of life. Thank you

Reply from Janet Browne, Manager at Ridgeway Manor

We are grateful for this review, thank you. Staff and management are delighted in your father's improvement with his mobility in such a short time. He is a very happy man with his newfound independence.


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Review from Alan R (Son-in-law of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Management and wonderful staff of this fantastic Residential Nursing Home. For over three years we have entrusted you with the care of my beloved father in law. You have looked after him with the love and compassion that would only be found within a family environment.


Thank you

for keeping him and the other residence safe with your covid 19 protection plans, by providing us with a safe environment to meet our loved ones away from the other residents and with the appropriate covid 19 tests being conducted before entering the building.
The care and attention you have shown over this very difficult period, and to keep our family members safe and well goes well beyond the call of duty.


Without any doubt, at all, I would recommend your Home to any potential family looking for a short or long term stay. This is a lovely, comfortable Home at a very competitive price……but above all the most passionate and caring staff.


Reply from Janet Browne, Manager at Ridgeway Manor

I would like to say a big thank you for your lovely review. We will continue to work with residents and relatives to ensure the safety and excellent care continues.


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Review from L J (Next of Kin) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Well, I don’t know where to start!
My mum has been in the home since January 2021, she didn’t settle at first but this may have been because of the Covid.
While in the home she managed to break her leg by falling. Unfortunately, she has been in a wheelchair ever since and there seems no hurry to
get her to walk again and even though most homes allowed at least two relatives, Ridgeway stuck with only one and only for half an hour, so it was hard to see Mum.
While in the home she lost her teeth, costing £700 to replace and her glasses another £300.
So as we enter the Xmas period my mum's money ran out and would have to be state paid from 1st December. Mum then had a cough and went to the hospital on 26th November, on 29th November, the home called and said from 1st December they would not let her back in, and Social Services would have to find her somewhere else! In the middle of the Xmas period.
In other words, we have had your life saving now go…with very little warning. The place is rundown and uncaring.

Reply from Janet Browne, Manager at Ridgeway Manor

The account of events is not what our records show. We worked with this person who had challenges, and I can only say I wished you had approached us with these concerns before your mother left the home. I will state that Ridgeway Manor has never asked anyone to leave when they have depleted their funds. I now wish to draw a line underneath this and wish your mother well in her new home.


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Review from Vivienne R (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was clearly unable to live alone after a chest infection left her frail and nervous of being alone at night. She had stayed for respite a couple of times and we knew that Ridgeway Manor would suit her well as the staff were kind and respectful, the food was wholesome and good, her room spotless
and comfortable but very elegant. There were also activities in which she could join or not as she chose. Also, importantly, her family, most of whom lived a long way away, had the reassurance of knowing that she had round the clock care and company. Covid-19 meant that we were unable to visit her between March and July last year, but we knew that she was in the best place. The staff went above and beyond the call of duty to keep everyone upbeat and happy, shielding them from gloomy news to the best of their ability. Sadly Mum died in September (not through Covid). The staff were very kind to us at this time and expressed their sadness at losing such a gracious lady.
Thank you.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Ridgeway Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Ridgeway Manor is calculated as follows: ( (84 Excellents x 5) + (22 Goods x 4) ) ÷ 106 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Ridgeway Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ridgeway Manor

What types of Care is Ridgeway Manor registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgeway Manor provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ridgeway Manor have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ridgeway Manor?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridgeway Manor to the centre of Oxted?

0.5 mile(s) as the crow flies, distance by road may be significantly further.