Ridgway Court

48-50 Ridgway Road, Farnham GU9 8NW
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9.6 16 Reviews
  • Ridgway Court, Farnham
Ridgway Court is a homely residential property, registered with the CQC to provide versatile care packages for up to sixteen adults.

All carers adhere to personalised provision, tailoring their support to meet personal needs and helping occupants enjoy an active and independent lifestyle as much as possible.

A spacious interior is staffed by a long-serving team who take pride in a family feel. There is a beautiful garden at the rear of the home with plenty of seating to enjoy.

There are daily activities which include exercises, music based activities and word games. There are also some larger events organised by the activity team such as themed lunches, afternoon tea with VIP visitors and special days such as seaside themed day and staycation cruise along the Mediterranean.

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Care Provided by Ridgway Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie Harris (Registered Manager)
  • Admission Criteria
    • Subject to receiving a pre-admission assessment form and care needs assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ridgway Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,231 – £1,358

  • Although having Dementia trained staff, the home is not a specialist Dementia unit so residents are assessed on their individual care needs.
  • (these prices are only a guideline, please contact Ridgway Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time.


  • Parking

  • There is parking available around the back of the building for visitors.


Ridgway Court Reviews (16)

9.6

Ridgway Court has a Review Score of 9.6 (9.586) out of 10, based on 7 reviews in the last 2 years. Over all time Ridgway Court has 16 reviews.

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Review from H E (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered and has been cared for by Ridgeway Court residential care for 14 years, at first she had a very amenable nature and was very polite to the staff but sadly this changed and she was a very angry person.. this being said the staff was wonderful. Mum was cared for as well if not better
than we could have managed ourselves. They have wonderful varied hot meals, the cook is excellent and all staff were exceptional, extremely welcoming and hospitable celebrating all of her birthdays not lest her 100th and 101st birthdays with elaborate cakes sadly she passed just 5 weeks shy of her 102nd. They became a part of our family unit. It is sad to say goodbye now that Mum has passed away, we highly recommend Ridgeway Court when considering a place for your loved one when the time comes to need care.

Reply from Melanie Harris, Registered Manager at Ridgway Court

Thank you so much for your kind words which I will filter down to all the staff at Ridgway. She was a wonderful person and she will be sadly missed at Ridgway Court. I wish all the very best for your family, and if you want a slice of our wonderful cake pop in and see us.


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Review from Maggie S (Wife of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the kindness and care you gave my husband when he stayed with you for a week of respite care.
It's not easy for him to stay with you because of his Parkinsons he is resistant to change!
You all welcomed him back having remembered him from a previous stay with you. Thank you again
for your care & understanding.
I would happily leave him with you whenever I am unable to look after him.

Reply from Melanie Harris, Registered Manager at Ridgway Court

It was a pleasure to have him back at Ridgway Court. We thank you for your kind words and look forward to seeing you again.


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Review from J C (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only in July, I wrote a review of Ridgway Court which had been so welcoming to my mother. Since then she had a wonderful 96th birthday party, with all the residents gathered for a birthday tea, with a splendid cake and joined by family and friends, it was a genuinely lovely occasion which she really
enjoyed. Sadly, in August she died, peacefully in her sleep. The staff were absolutely magnificent, keeping us fully informed and supporting us at all stages. The manager and her team then helped us with the necessary tasks, provided us with the information requested, and eased the whole process. Our family was so comforted that our mother's last months were happy, secure, and content, and we have no regrets at all about her time in the care of Ridgway Court. She had a long and fulfilled life well lived, and it ended in the best possible way it could have done, peacefully, quietly, and securely in the care around her. We cannot recommend Ridgway Court and its wonderful staff more highly.

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Review from Richard M (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Ridgway Court in January following a number of weeks in hospital. As a family we instantly saw the care and professionalism of the home. From the very start the manager and assistant manager took personal ownership of our dad's care and we have seen him go from strength to strength.
The home has such a positive and friendly atmosphere Dad has settled in so well and could not be happier. To see him as he is now is a testament to the Wey Valley Society and all the staff at Ridgway Court. On behalf of my family a very sincere thank you for all you have done for Dad.

Reply from Iain Looms, Marketing Manager at Ridgway Court

Thank you for passing on your kind comments. It is great to see your dad's improvement since moving into Ridgway Court and it is a pleasure having him as part of our great community. Best wishes from all at Ridgway Court and the Abbeyfield Wey Valley Society.


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Review from Alison G (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you to all staff at Ridgway Court for the wonderful 2 week 'holiday' my mum had with you in August. She thoroughly enjoyed her respite stay and is looking forward to returning. The staff were wonderful with Mum, the food was excellent, (as she told us many times!) and
she thoroughly enjoyed the company and activities, especially the canal boat trip. She has also stated that if the time comes where she would need to move into a care home Ridgway Court is the one for her!
Family visited Mum during her stay and were made very welcome by staff.
Thank you all from the family.

Reply from Melanie Harris, Registered Manager at Ridgway Court

We are thrilled that your mom enjoyed her stay with us, she made some lovely friends here and ensured that she took advantage of all the activities that were scheduled. Thank you for your kind words which I will communicate to all staff. We look forward to seeing her again soon.


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Review from Stephen R (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank all the staff at Ridgway Court for being so welcoming and friendly to my mother, who made the decision herself to move to a care home. It was a difficult decision for her, she has always been a very independent person. Living alone was, however, becoming a chore. She was worrying
constantly about her house, which was getting her down, and being alone was also an issue. My sister and I visited a couple of times a week, but then the rest of the time she was lonely. Since moving to Ridgway Court, she has become much more active and alert and is back to her old self, full of chat and enjoying life once again. She greatly enjoys the company of others and the activities and outings. We, as visitors, are always welcomed to sit in her room or the conservatory. The staff could not be more friendly and helpful, always a smile and time for a chat. I am sure the move will give my mum more happy years to enjoy. Thank you all at Ridgway Court.

Reply from Iain Looms, AWVS Central Office at Ridgway Court

Thank you so much for your kind words. It has been a pleasure welcoming your mum into our small community at Ridgway Court and we are so pleased she has settled in so well and is enjoying her new home. All the very best from the manager and her team at Ridgway Court.


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Review from J F (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my mother has been so happy at Ridgway Court, despite in previous years being determined that she would 'never go to a home'. The carers are absolutely wonderful, and nothing is too much trouble - they are so kind, they feel like my friends too!
I chose Ridgway Court because it immediately
felt like a true home to me, not pretentious or sterile, yet well organised and most competently run. And it smells like a proper home, of home-cooked food - soap- fresh air! I was also really pleased she could bring so many of her own things - being allowed to hang pictures all around her room has made it feel as if it is actually the same home she has always had.
For me personally just knowing that people are looking after her through her various day-to-day crises is such an immense relief; it's only with hindsight that I realise how much of a toll it was for me being on-demand 24/7 at a distance of 30 miles.
And for my mother - well she isn't lonely any more. Enough said!

Reply from Iain Looms, AVWS Central Office at Ridgway Court

Thank you for your kind words - Ridgway Court does have a special homely atmosphere and the staff and residents really do enjoy the unique feel it offers.
It is great to hear that your mum is happy and also the fact that you know she is enjoying her environment has helped your quality of life too. The care journey is very difficult for loved ones and at least now you can get back to being a daughter confident in the knowledge that your mum's care needs are taken care of.
Thanks again for your review.


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Review from Jenny N (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you and huge virtual hugs to all your brilliant team. Mum is really content, happy and enjoying being with you. Every day myself and my sisters discover more delights, whether it's that mum had an arty afternoon in the sunny cherry red dining room, sitting reading on the terrace overlooking the
well-kept garden, and today I heard that she has the joy of spending time with two dogs that one of the managers brings in. The only thing that would make her happier is to have dad there. So we are now exploring what we never thought we'd consider. Thank you so much you are giving mum the best of care and us total peace of mind now and in the future knowing that we have another option if our trial of live-in care is challenging. Even if the care company are great and the thought of us having mum and dad home to worry about is a concern.
Please pass on our total gratitude to the caring team, the kitchen team, the cleaning team and the management. You are doing a truly amazing job.

Reply from Iain Looms, AWVH - Central Office at Ridgway Court

Thanks so much for taking the time to write your kind review - the team at Ridgway Court really appreciated reading your comments.


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Review from Rebecca P (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ridgway Court enough. My mum moved in last week after a long and arduous stay in hospital. I'm navigating the process and can hand on heart say that every single professional I've spoken to at Ridgway from Marketing, Management, and all the care staff within this wonderful organisation
have all been welcoming, informative, and above all else friendly. My mum is happier than she has been in a very long time and I feel massively part of the process. I would say to anyone stepping into the care sector for a loved one, have a look around and speak to these special individuals. You will be comforted and reassured. Recommend 100%

Reply from Iain Looms, AWVS Head Office at Ridgway Court

Thank you so much for your kind words - all our team will be so pleased to know your mum is settling in well and enjoying her home. We're also very happy to hear that you feel part of the process - that's our aim too, as the resident's loved ones are an integral part of life within AWVS.


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Review from Iain W (Friend of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly and helpful and the residents seem to share a very active environment.
Really good to see my father's friend enjoying life to the best of his ability and his family are very grateful to all the staff within the home.

Reply from AWVS Head Office, Head Office at Ridgway Court

Thank you very much for taking the time to review us. The staff will be so pleased to hear your friends family are grateful for their hard work and their relative is happy and enjoying life in our home.
Kind regards, All at AWVS.


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Review from N H (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ridgway Court for 3 years now, during which time she has required a great deal of physical and emotional support. The staff constantly adapt to her needs and are a great support for me. I feel that she is well cared for in a small, friendly environment. During this Covid year,
the team at Ridgway Court have made sure that I could visit my mother several times a week, either outdoors, or in the visiting pod. I am very grateful to the staff for all their efforts at this extremely difficult time.

Reply from Iain Looms, AWVS Head Office at Ridgway Court

Thank you very much for your review - our team of great carers will be so pleased to hear they have been a vital help and support to both you and your mum, particularly over the past year which has been so difficult. With all our vaccines now administered,we look forward to a better year ahead for everyone.


Best regards,
All at Abbeyfield Wey Valley Society


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Review from Sari S (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ridgway Court for some three and a half years. She is very happy and content in the gentle environment created by the wonderful staff at Ridgway Court. I cannot fault the way my mother has been looked after, especially during these disturbing and worrying Covid 19 times.
The manager, nursing staff, carers, cooks and ancillary staff all take responsibility and are always ensuring that the residents are happy and their needs are taken care of. As a daughter of a resident, I have always been listened to and all my requests have been acted on. A simple entertainments programme provides a change of scene for everyone once or twice a week. During the summer, the residents were able to get outside into the garden if they wished and enjoy the sunshine with a cup of coffee/tea and biscuits - my mother loves to sit outside, so this suits her fine. I would thoroughly recommend Ridgway Court and Abbeyfield Wey Valley to anyone thinking of long term residential care.

Reply from Iain Looms, AWVS Head Office at Ridgway Court

Thank you for taking the time to post your nice review, Sari - Ridgeway Court really does have a relaxed and homely feel, partly created by our care teams and partly by the lovely residents! Everyone at the home will be so pleased to read your comments and hear that both you and your mum feel supported and comfortable in their great care.
Thanks again, and best wishes from all.


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Review from Rosemary G (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Ridgway Court for just over a year. The staff are cheerful and welcoming and he settled well.
Ridgway Court provides a homely atmosphere and the many activities, entertainment and outings pre-Covid were greatly enjoyed. During lockdown, the staff have worked tirelessly
to ensure the residents are safe and have allowed us to visit from a distance in the garden. They have also put on imaginative entertainment in the gardens. The caring and hard-working staff are a credit to this home.

Reply from Iain Looms, AWVS Head Office at Ridgway Court

Thank you so much for your kind words Rosemary - we are extremely proud of the passion and dedication of our staff and its lovely to hear your father enjoys being part of the RC family!


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Review from Joanna S (Niece of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has spent the last two months or so at Ridgway Court. In that time, he has settled in very well. Ridgway has a wonderfully warm and friendly feeling and the staff are tireless in their care, treating everyone with great dignity. The balance of residents and staff works very well together and
there is a real sense of family between them with a lot of fun and laughter. The Christmas period was very special, many times I visited, I found everyone singing carols or old favourite songs. It is often very difficult when a relative has to go into care, but everyone at Ridgway has made this time as easy as possible. I would recommend them to anyone.

Reply from Louise Arnold, Manager at Ridgway Court

Thank you very much for your kind words. We have enjoyed looking after your uncle over the last few months.


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Review from Charles M (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my father is very well cared for indeed, and that all the staff are very caring, very friendly, and entirely accommodating in every way. They all seem natural carers, and they are invariably well informed about my father's particular needs. It must take special people, to do all that they
do, and to always remain cheerful, which I think is a very important factor. The staff never seem to complain, although there must be plenty that they could complain about, and they have natural instincts for what is best for my father, both physically and mentally.
The home is always very clean, and nice and light everywhere.
As visitors, we are always made very welcome, which also makes a big difference.

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Review from Jill L (Daughter of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy in the care home, which offers a caring and courteous atmosphere. Residents are respected and their opinions listened to, and there is a lot of interaction and conversation between the care team and residents on an informal basis, not just when care tasks are being carried out.

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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Ridgway Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Ridgway Court is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 79 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Ridgway Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Melanie

Melanie Harris

Job Title: Registered Manager

Joined: 2021

Mel has 17 years of experience in the care industry, she started caring in the community for the elderly and progressed to Senior Carer in 2004. From there she managed her own care company for live-in carers and gained extensive experience in providing exceptional care to her clients. She discovered that she had a passion for learning and trained as an assessor to assist carers with their diplomas.


Starting with Abbeyfield Wey Valley Society in 2021 as Deputy Manager, Mel has recently and recently promoted to Registered Manager and now leads the team at the Farnham care home.


Mel has a level 3 diploma and is currently working towards her level 5. She is also a qualified Taqa assessor in health and social care.


When visiting Ridgway Court you will be sure to bump into Mel who, together with her two dogs, Pepsi and Socks, are regularly spending time in the lounge with the residents of her cosy home.


Kerrie

Kerrie Warne

Job Title: Head of Care

Joined: 2013

Kerrie has been an integral part of the care team for over eight years and after gaining experience as a Senior Care at our Hatch Mill home, Kerrie was promoted to Head of Care at Ridgway Court.


She manages the day-to-day care needs and ensures all the residents loved ones are supported along the care journey also. She is always around the home for help and advice so feel free to call on her anytime.


Frequently Asked Questions about Ridgway Court

What types of Care is Ridgway Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgway Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ridgway Court have?

There are 16 Single Rooms.

What are the Facilities & Services at Ridgway Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridgway Court to the centre of Farnham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.