Royal Cambridge Home

82/84 Hurst Road, East Molesey KT8 9AH
Submit a Review
9.8 44 Reviews
  • Royal Cambridge Home, East Molesey
Royal Cambridge Home is a brand-newly built charity care home that supports independent living alongside the practice of professional care. It makes the most of charming living environments and is ideal for long-term needs and respite.

There are many homely comforts that make this an ideal choice, as well as a vibrant social life, large communal sitting rooms, a greenhouse, a chapel and bedrooms, which residents can furnish to suit their taste.

Staff have a friendly approach. Many outings and events are regularly added to the calendar for clients' enjoyment.

Show Royal Cambridge Home on the Map

Care Provided by Royal Cambridge Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Royal Cambridge Home Ltd
  • Person in charge
  • Rory Belfield (Manager)
  • Admission Criteria
    • We welcome everyone to The Royal Cambridge. We have links to many armed forces and service organisations and therefore we are well suited to accommodate residents with a similar background
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Royal Cambridge Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,875
    • Self-Funded Residential Dementia Care from £1,875
    • RESPITE Self-Funded Residential Care from £1,875
    • RESPITE Self-Funded Residential Dementia Care from £1,875

  • Fees include all meals, all laundry requirements, all activities, both in-house and external trips. Extras include the visiting hairdresser and visiting chiropodist. More info on assessment and admission
  • (these prices are only a guideline, please contact Royal Cambridge Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home would love to hear from visitors. Please contact the Home for further information to discuss requirements, availability and to also arrange a viewing.


  • Parking

  • Ample parking spaces


Royal Cambridge Home Reviews (44)

Total of 44, showing 1-20
9.8

Royal Cambridge Home has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Royal Cambridge Home has 44 reviews.

Overall Experience

  • 33
  • 9
  • 2
  • 0
  • 0

Date Published

44
4
4
15
29

Review from Angela S (Wife of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was welcomed so warmly to the Royal Cambridge in November 2024 by all the staff, whether they be carers, cleaners, kitchen staff or front office. The space inside is very good for someone who is active with dementia and a varied activity programme is supplied morning and afternoons. Even
at weekends, the carers are thinking up activities to do with the residents and my husband is allowed outside to walk in their large garden. On a sunny day recently, most of the residents had lunch outside in the garden and loved it. Some days there is an outing on the minibus which is a real bonus.
All the staff are so friendly and the care is excellent to all the residents. My dog is allowed in to see my husband and the other residents love to give her a stroke and feel her coat!

Reply from Victoria OBrien, Deputy Manager at Royal Cambridge Home

Thank you for such lovely words. It is always a pleasure to have family and friends bring in their dogs for the residents to see and touch. It means so much to us to have comments about the home showing that we are one big family working together. As you know we pride ourselves in delivering good quality care and always work in ways to improve and enhance the lives of our residents , Dementia care is very important to us here and we always ensure each resident not only receives person centered care but person centered Activities .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H J (Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, attentive staff, welcoming, friendly, clean premises, room comfortable.

Reply from Rory Belfield, General Manager at Royal Cambridge Home

Thank you for your review feedback, which is so helpful and invaluable; I am pleased that you enjoyed your convalescence stay with us and that your overall experience was excellent. I am also pleased that we were able to accommodate a quick turnaround from your enquiry to you staying with us. If ever needed again in the future, we will be delighted to welcome you back again to the Royal Cambridge Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maxine F (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was permanently placed at this care home on discharge from hospital. My initial impressions were very good, and I'm pleased to say that after a month or so, this has not changed. The welcome from staff from the front door inward is friendly, warm, and engaging. The environment is very comfortable,
clean, homely and welcoming. The room is bright, and airy and suits mum's needs very well.
The care I have witnessed to date has been patient, kind, and exemplary. My mother has settled very well, takes part in the various activities, is eating well, and becoming more confident in her mobility due to the support she receives there. I am very pleased with this placement and care.

Reply from Sue Kenway, Secretary at Royal Cambridge Home

Thank you so much for your kind review. We are delighted your mother has settled in so well and enjoying home life with us. It is wonderful to hear she is taking part in so many of our activities and the social aspect of home life here. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally-Anne H (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I transferred my Mother to The Royal Cambridge from another home. The management helped in assessing her needs and letting me know what medical papers and medicines I would need. They arranged the appropriate transport which they provided with a driver and 2 other staff when arrived and went above and
beyond for my mother's care and well-being. She has a brand new room in the new building. I so recommend it!

Reply from Sue Kenway, Secretary at Royal Cambridge Home

Thank you so much for your kind review. We all love our beautiful new building and we are delighted to hear that our relatives feel the same. We are glad that your Mother has settled in here so well and enjoying home life in our brand-new care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny D (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is just amazing!
My mum was a resident in this home since November 2017 so over 5 years, and throughout Covid as well. Sadly she passed away in June but the care she received here was truly outstanding and I will always be grateful to the entire team.
Everyone who works at this home
has been excellent and incredibly kind and caring and also very supportive toward me as well. The management team are excellent, the manager who leads the full team is fantastic and a really lovely person - so helpful, as is all his team. The carers themselves are also genuine people and some of them have been working at the home for many years - which I think shows how good the place is. It's not just the carers and management but also the cleaners, the people who do the laundry, and the hairdresser who comes in regularly - they are all lovely and took time out to say hello to Mum and get to know her.
I highly recommend this amazing place -I felt Mum was well looked after and safe and she was happy.

Reply from Victoria O'Brien, Deputy Manager at Royal Cambridge Home

Thank you so much for the kind words. Caring for mum was a privilege as she was such a wonderful person who was adored by all who knew her. Thank you also for taking the time to write in such a lovely review on the home and the dedicated staff that we have working here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E O (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother, (who has various health issues) has lived at the home for 5+ years and has thrived under the diligent and kind care she has received at the home. The Royal Cambridge Home produces a newsy and entertaining monthly Resident’s Newsletter, so everyone is kept well informed. Everyday
activities are organised for residents, (and occasionally outings), if residents wish to participate. The Home is undergoing major building works, but the residents continue to receive excellent care. My Mum is very happy and so is her family.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you for your lovely comments about the 'diligent and kind' care that your mother receives at the Royal Cambridge Home and the activities that are organised for residents. It is great that you also enjoy the monthly Home newsletter and that you are kept well informed. Your feedback that: 'My Mum is very happy and so is her family' is also wonderful to read. Thank you for taking the time to write this review; your feedback is much appreciated by all the team at the Royal Cambridge Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is underdoing very major works right now - so the facilities are somewhat comprised - but the care of staff and the attention to detail in terms of treating my mother with compassion and dignity is excellent. My mother is very happy - and I know 100% that she is at all times well cared
for and well fed. She also taken on adventures (to for example the seaside) and has her nails painted and hair done. Everyone is so very caring and kind to her - and the place is run wonderfully with excellent management. My mother has made friends and I feel very blessed to know such wonderful people are around her.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you so much for your comments and for taking the time to write this review. It is pleasing to read about the care your mother receives and how she has settled into living at the Royal Cambridge Home, as well as the new friendships she has made. Your feedback is truly appreciated by all the team. We are all looking forward to moving to our brand new care home, here on the same site, next Summer. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian S (Friend of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Royal Cambridge Home has been and continues to be a comfortable and very friendly place for my neighbour who now resides at the home. Fortunately for her, she remains mentally very vigorous and alert and in reasonable health even though she is now at a very good age. This means she has high expectations
of having a very good quality of life at Royal Cambridge Home. So far, this has been her experience. From my point of view, the working relationship I have with all the staff I come into contact with means that it is very straightforward to support my neighbour with her financial, medical and other needs. During the pandemic and through it and now through the current building programme, the communications from the staff have been very helpful so that I and this lady's friends can be there for her, which is very important for her as her family all live overseas, and she looks forward to our regular visits. I recommend Royal Cambridge Home to anyone looking for a caring and supportive environment for a loved one.

Reply from Rory Belfield, Manager at Royal Cambridge Home

It is pleasing to read your comments about your neighbour: 'having a very good quality of life at Royal Cambridge Home.' It is also good to read that the home is: '...a comfortable and very friendly place...' and that communication you have had with staff has been 'very straightforward.' Thank you for taking the time to write this review; your feedback is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley C (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother made the decision to move into the Royal Cambridge Home after spending 2 weeks respite care there. She missed the company when she had gone back home. I am confident that she is being well looked after. Whenever she has had a health problem, I have been informed immediately and updated throughout.
Staff are very friendly and welcoming.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you for your review of the service your mother receives at the Royal Cambridge Home. It is very reassuring to know that she enjoys the company at the Royal Cambridge Home and that you're 'confident that she is being well looked after.' Also, that you are informed immediately and kept updated about any health issue that may arise.
It is very pleasing to receive the feedback that staff at the Royal Cambridge Home are also 'very friendly and welcoming.' We're really pleased that you've taken the time to write a review and truly appreciate this feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger B (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum from another care home back in June this year having experienced a few problems with them.
What a difference – all staff at the Royal Cambridge Home are friendly and professional, so dedicated with residents’ well-being. The entertainment team are very good, plenty of activities to
stimulate residents plus they regularly go out on short trips and recently a day trip to the coast. The summer garden party was fun, nice to see staff and residents enjoying themselves.
We feel much happier knowing that she is so well looked after.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you for your brilliant review; we are so pleased that it has been a successful move for your mum and that she is being 'so well looked after.' The team also really appreciate the feedback about the activities and entertainment for your mum and all the residents and the positive effect this is having. The annual summer garden party is always a lovely time for residents, families, friends and staff. Thanks again so much for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervi C (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been at the Royal Cambridge Home now for three years.
The care they have received has been excellent despite trying times throughout Covid.
I particularly like the fact that the activity program is varied and that they get to go on outings!
Recently, we had a garden party and BBQ,
which was great fun.

Reply from Rory Belfield, Manager at Royal Cambridge Home

It is great to know that the care your Mum and Dad have received: 'has been excellent.' Also, your feedback about the varied activities on offer, including the outings that they have been on is welcomed. Thank you for taking the time to write this review; your feedback is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P I (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Royal Cambridge Home for six years now, and we are so happy with her care. Mum suffers from dementia and is hard of hearing, so it would be easy for her to feel disoriented/isolated, but the staff ensure Mum feels that she 'belongs' there and that it is her 'home'. Since Mum has
been at the home, we have seen her become much less anxious, and we can see that she is content and feels secure. The staff are always welcoming and friendly when we visit, professional in managing Mum's care and ensure that her family are involved in decision-making.
The only reason there are not more stars for facilities/rooms is that the home is currently in the middle of a project that will see a brand new purpose-built home take the place of the current buildings, which (while truly characterful and fondly enjoyed) have been overtaken by present-day requirements. Nonetheless, the 'atmosphere' in the home is 5-star.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you for this lovely review; your feedback is truly appreciated by all the staff team. It is very good to know that, as her family, you can see the positive difference and benefits for your Mum in the six years since she has been living at the Royal Cambridge Home. Also, that: 'the staff are always welcoming and friendly.' We are all looking forward to moving into our brand new purpose-built care home next Summer. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan D (Partner of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has now been a resident at the home for two years now and is very happy there. I cannot thank the staff enough for the care they give to her; everyone is so friendly, professional and caring, and the range of activities is second to none. We have just attended the annual garden fete, which
was marvellous and enjoyed by all. I could not wish for anything better for her. Thank you once again for the care you give to her; you are all so very special - thank you.

Reply from Sue Kenway, Secretary at Royal Cambridge Home

That really is a lovely review - thank you! It is very rewarding to see so many of our residents enjoying a full and active life here. Many thanks on behalf of all of us at The Royal Cambridge Home. We look forward to seeing you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui L (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to a summer garden party at the home - a fabulous afternoon, but when I visit my mother, the staff are always extremely helpful and very kind to my mother. My mum is always doing trips out, and I can honestly say she is very lucky to be a resident at the home. Thank you so much.

Reply from Sue Kenway, Secretary at Royal Cambridge Home

Dear Jacqui, on behalf of all of us at The Royal Cambridge Home, thank you so much for your lovely review. That really is good to hear.
Thank you, Jacqui, and we look forward to seeing you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenni H (Niece of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first approach to the Royal Cambridge Home through to my aunt moving in directly from the hospital, the experience has been exemplary.
The standard of care has been very high from the outset, and communication with families is also very good. My aunt feels safe, welcome and cared for in a
vulnerable part of her life. Her family can also see that she is receiving an individual and tailored service with her changing care needs being met.

Reply from Rory Belfield, Manager at Royal Cambridge Home

We are so glad that your aunt has settled so well into the Royal Cambridge Home and that it has been successful for her and for her family too. Your aunt is an integral part of our resident community, and it is heartening to know that your aunt 'feels safe, welcome and cared for in a vulnerable part of her life.' Thank you so much for this excellent review feedback; it is much appreciated by all of the staff team and the Home's Directors and Trustees too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at the Royal Cambridge for just over a year and is doing so well. She has made some really good friends and is very happy there. The staff are extremely kind, caring and friendly and always very welcoming to visitors. There are a variety of activities for the residents which my mum
thoroughly enjoys and various excursions in the minibus. The garden area is lovely and a great place to relax in on summer visits. The food is also very good. It was a very hard decision to place mum into a care home and I'm so pleased we chose Royal Cambridge as it has been so good for her. Thanks to all the wonderful staff.

Reply from Sue Kenway, Secretary at Royal Cambridge Home

Thank you so much for your lovely review. We really appreciate the feedback and for taking the time to do this. We are delighted that your mum has settled in so well and enjoys life to the full at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved my mother down from a care home in Norfolk to the Royal Cambridge in the spring. We were extremely concerned as she had been well looked after there. However I am delighted to say it has been a huge success and she has taken on a new lease of life here. The building itself is 'tired' and due
to be redeveloped and she will be moved over to a new building once it has been completed. However, there is a great atmosphere in the home and the head of the care team is superb. The entertainment team is very good. They try to stimulate residents and create as much fun between them as possible. Visiting is relaxed and visitors are made most welcome.

Reply from Rory Belfield, Manager at Royal Cambridge Home

We are so glad that your mother has successfully settled into life at the Royal Cambridge Home and that she has: 'taken on a new lease of life.' We are extremely pleased that the move has worked out so well for her too. Thank you also for your great feedback about the Royal Cambridge Home. I will ensure this is passed on to the team. Thank you for taking the time to write a review: it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in this wonderful care home for respite but decided full-time care is what he needs. Sadly due to future renovation work, they are unable to commit to a permanent stay. Royal Cambridge Home is like an elderly grand old lady requiring some TLC but this is made up by the caring and attentive
staff on every level. To find another care home with the same kindness is going to be difficult to find.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you so much for taking the time to complete this review, your feedback and kind words are truly appreciated. I'm glad that we could assist with your husband's respite stay. Please do stay in touch and contact us again in the future should you need us, when we will hopefully be in our brand new care home on site. Warmest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Z (Respite Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a real home for me and my family.
From the managers to the carers, they are all so welcoming and loving. They make you feel like that you are part of the big family. Also, they are very professional and helpful. They try their best to sort the problems out as soon as possible. We have been to
different respites before. Cambridge care home is the best.
We don't know how to express our appreciation.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Thank you so much for your kind words and lovely feedback about the Royal Cambridge Home, it is truly appreciated; I am glad that we have been able to help. I will make sure this is shared with the team. Thank you for also taking the time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 11 weeks in hospital with Covid, my father (who had dementia but had been living at home) was discharged by NHS to Royal Cambridge for interim care pending permanent nursing care. After such trauma, our family were so grateful for the loving care the Royal Cambridge staff gave to my father and
their contact with us during continued Covid visitor restrictions. On being allowed to visit, we were impressed by their facilities, do not judge a book by its cover, despite being a 'tired looking' building...its the staff that make a loving home.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Dear Denise, your feedback is much appreciated by everyone here at the Royal Cambridge Home. I am glad that we were able to look after your father in the time that he stayed with us and also that you were able to visit him safely, despite the Covid-19 restrictions, which I know meant so much to you as a family. Warmest regards, Rory and all the team at Royal Cambridge Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Royal Cambridge Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Royal Cambridge Home is calculated as follows: ( (139 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 174 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Cambridge Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rory

Rory Belfield

Job Title: General Manager

Joined: 2015

Rory is the General Manager of The Royal Cambridge Home. He has been the Manager of the service since June 2015. He has over 25 years experience of working in social care and has been a Registered Manager with the Care Quality Commission since 2006.


He has attained relevant qualifications in care namely: Registered Manager’s Award; NVQs in Care levels 2, 3 and 4; Assessors and Internal Verifiers qualification; as well as awards in Managing Care and End-of-life care.


Rory also holds a BSc (Hons) and MA degree in Social Sciences. He is a qualified counsellor having attained the Level 4 Diploma in Therapeutic Counselling. Most recently Rory has completed a Foundation Degree in Counselling with the Open University.


Vicky

Vicky O'Brien

Job Title: Deputy Manager

Joined: 2018

Vicky has over 30 years’ experience in the care sector.


Having joined the Royal Cambridge Home in April 2018 as Care Manager, Vicky has since been promoted to Deputy Manager, however, as part of her role she also oversees the delivery of care for our residents.


She has a particular interest in Dementia, both in the inclusive practice and the research element. Vicky is a dementia trainer and both a Dignity and Dementia Champion.


She is also trained in Substance Misuse.


She holds a Level 3 NVQ in Management and a Level 5 NVQ in Care.


Frequently Asked Questions about Royal Cambridge Home

What types of Care is Royal Cambridge Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Cambridge Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Cambridge Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Royal Cambridge Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Cambridge Home to the centre of East Molesey?

0.6 mile(s) as the crow flies, distance by road may be significantly further.