Review from Bruce S (Nephew of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

I live in Australia so all my contact was by phone or email. All the staff were so helpful and kind in answering all my questions and passing on messages to my aunt who was very deaf. When I was able to communicate with her, she was always enjoying the home, the activities and the attention.
The app

enabled me to view my aunt’s activities on a daily basis which helped me feel a little closer to her.
I was in contact with my aunt’s friend who visited her regularly.

Reply from Rory Belfield, Manager at Royal Cambridge Home

Dear Bruce, thank you so much for this feedback. which is much appreciated by all the team at the Royal Cambridge Home. The team and I feel it was a real privilege to look after your aunt and also to share and enjoy her centenary celebrations, despite the pandemic restrictions. It is also reassuring to know that during the pandemic, it has been possible for you to keep in contact by phone and view your aunt's daily activities in the home via the 'Friends and Family' app, despite the geographical distance of being in Australia and that it had helped you 'feel a little closer to her.' Thanks again, warmest regards, Rory and all the Team at Royal Cambridge Home.

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Review from B S (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience

I moved my Mother into The Royal Cambridge Home on the 20th April 2016. The staff were very kind, attentive in helping my Mother settle in. If I had concerns about my Mother the staff were quick to problem solve. The day to day running at the home is very smooth with activities for the residents eg.,

flower arranging, exercise, quiz games, bingo, poem reading and entertainers. They have excursions, summer fetes to raise money, garden parties and lovely gardens to sit in. During my Mother's stay, there was a number of improvements to the home, such as decorating and changing the inside layout. My Mother died on the 15th November 2019, and the management and staff cared for her by sitting with her day and night for 9 days, and making her as comfortable as possible, until she passed, for which I am truly grateful.

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Review from Amelia P (Granddaughter of Resident) published on 7 December 2018
Submitted via Website • Report

Overall Experience

My 94-year-old grandmother moved to the Royal Cambridge a few years ago as her old home was closing down. Although it was a big upheaval for her, it was definitely for the best. She was made very welcome and settled quickly. They are very understanding of her medical needs and do their best to keep

her mobile. They encourage the residents to live as independently as possible and treat them with dignity. You are free to visit at any time and are always greeted with a smile The staff are kind and caring and keep you well informed. The home also has daily activities which are varied. They often include outings in the minibus, and as well as the residents, family/friends are welcome to join in. The staff do their best to include everyone’s interests and hold regular residents meetings to listen to their ideas. The food is good, the home is clean and the staff are friendly. This is a well-organised home, which I have recommended to friends for respite, and they have also been very happy.

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Review from Alex P (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience

After a long spell in hospital, my father came to the Royal Cambridge in August for a two-week respite break and is still there. He soon realised it was better than being at home with Carers coming in. He is enjoying the company, the food and the knowledge that there is always someone there. In his

words “I feel safe here”.
Since being here, his health and mobility has improved. The staff are very encouraging and caring, which has helped dad settle.
He has had regular visits to the hairdresser and chiropodist and seen the optician and the audiologists, as well as being taken to hospital appointments. Dad is encouraged to join in the activities and has enjoyed his walks along the river and to bushy park.
After each visit, I leave with the peace of mind knowing dad is being well cared for.
Well done the Royal Cambridge team.

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Review from J H (Son of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

The staff are professional, friendly, helpful and attentive. They have a very good understanding of my mother’s situation and demonstrate real concern for her overall welfare and well-being. Her dignity and independence are respected with an informed oversight that provides appropriate care which is

both reassuring and safe. Visits can be made at any time without warning and there is always a warm welcome.
Although an old building, it is well maintained, well presented with a comfortable, clean, homely atmosphere.
The overall impression is of an enthusiastic well-led team, that are comfortable with their responsibilities and are justifiably proud of the high standards they set and maintain. I continue to be impressed and reassured at each successive visit.

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Review from Kenneth A C B (Husband of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience

My wife died on 2nd November 2018 at the Royal Cambridge Home, East Molesey. She had been a resident for the past 13 months and had progressively deteriorated due to vascular dementia. Throughout this time, and especially as she neared the end of her life, the care she received has been absolutely superb.

The managers, carers and regular agency staff developed personal relationships with her. It was very clear that they regard their caring role as far more than just a job. When members of the family visited her we were always given support, consideration and kindness. My family and I owe a huge debt of gratitude to all the staff at the Royal Cambridge Home. They have allowed my wife to end her life in comfort, peace and dignity.

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Review from F G (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are extremely kind and caring. Family members are encouraged to visit, are very welcome and support not only their own relative but also the other residents.
Food is very good, mother clears her plate.
Royal Cambridge is a very old building and is not up to date - but it has a great

heart.

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Review from Andrew B (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience

After a long stay in hospital my Mother had a Respite of 9 days at the Royal Cambridge Home, the manager and his team were extremely helpful and efficient, and the staff are just marvellous, happy and helpful. If you have a loved one that is in need of a Respite break or needs to be looked after on

a permanent basis, I would highly recommend this establishment.
First Class.

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Review from Tina B (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience

My mum needed a period of convalescence following a very long period in hospital. Everything was done in a very calm and caring way - her physical and emotional needs were always at the forefront of the care and assistance she received from all the staff there. Nothing was too much trouble - in her

first week she was seen by the visiting chiropodist and had her hair done by the on-site hairdresser - this helped her to feel a little more like her old self and she was able to take part in the daily organised activities if she wished and enjoy sitting in the beautiful garden. I feel I have found her "home from home" should the need for respite or permanent care arise in the future.

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Review from Stuart L (Husband of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

My wife entered the home for a week's respite on 16rh August.
She was of course very apprehensive but the staff very quickly comforted and reassured her.
My wife has Alzheimer's Disease.
I exited almost immediately and when I phoned the next day was told she ate up and slept well in her very nice

garden room.
My son and family visited her on the Saturday and said it was the happiest they've seen her for such a long time.
She was well looked after by very caring staff.

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Review from Wendy L (Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience

I have lived here for over a year now, but from Day One, I felt at home.
The staff are really all very kind, nothing is too much trouble.
This is essentially a very happy home, there is a lot of laughter.
There is always something going on - you can join in or, if you prefer, spend quiet time in

your own room.
The management is always ready to help, ready to listen, ready to consider and employ new ideas.
I do not regret for one minute my decision to leave my home and trust these people with the rest of my life.

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Review from Natalie H (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience

My Mum had been struggling at home since January 2018, we had put care in place but it was not 24/7. As she lived alone and had a couple of falls and a blackout we realised the time had come for residential care. It’s a very big decision to act on their behalf, but somehow the staff at the Royal Cambridge

home made the transition for Mum and for me extremely easy and from the very first day I knew she was in a happy caring environment. The staff are wonderful and there is a lovely homely atmosphere. Hearing my Mum say ‘I love it here’, was the best news ever.

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Review from Sue M (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience

At short notice, following a knee operation, my mother required 24-hour care for five weeks. The home was very accommodating with our/her needs. The staff were fantastic and I would highly recommend this home.

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Review from Gisele S (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Pleasant place, carers who do their most to make you feel good and positive and look forward to your day or settle you nicely for your night.
Laughter is always there.
Sometimes things do not go very well but we are only humans!
But everything ends up satisfactorily.

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Review from Helen L (Daughter of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience

The staff are friendly and reactive. The management team are nice - some of the auxiliary carers are very kind.
There appeared to be a laundry system in place but, on each occasion I visited, my mother was either wearing someone else's clothes or had other people's clothes in her chest of drawers

or wardrobe.
I think there could have been a more proactive encouragement to do things e.g. walks in the garden, to alleviate boredom and anxiety.
The main meals were not very appetising although the baking was good.

Reply from Rory Belfield, Care Home Manager at Royal Cambridge Home

Thank you for your constructive review and particularly your very positive comments about our staff.
We are sorry that your mother's clothes were mixed up. We have systems in place to try to ensure this does not happen but clearly they failed on this occasion.
Our activities programme is widely praised and we review this on a monthly basis but we will certainly look into encouraging more walks around our lovely gardens.
Our menus are regularly reviewed and we try to accommodate individual tastes where possible.

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Review from Clare N (Niece of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience

My aunt was in the Royal Cambridge Home for a few weeks, during which she received exemplary care. The excellent staff were unfailingly kind, thoughtful and sensitive to my aunt's needs. Everything possible was done to make my aunt feel comfortable, safe and well-cared for. My aunt was treated with

dignity as well as great compassion and understanding at all times. The home has a welcoming, friendly, calm and pleasant atmosphere and the kindness shown to residents by staff and management extends to family and friends. I would highly recommend the Royal Cambridge Home and am very grateful to all the staff for the support they gave to my aunt and her family.

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Review from Elaine A (Daughter of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience

Mum has dementia and has been a resident for about 6 months. I live and work close by so I visit her often and I have always found the staff to be really kind, gentle and caring towards mum. The activities and outings are certainly a good way to stimulate the bodies and minds of the residents. The garden

is beautiful and mum and I are looking forward to making the most of it when the weather improves. Nobody wants their parents in a care home but I am confident that she is as happy there as she can be and very well looked after.

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Review from L H (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience

After 7 years of looking after my mother the last 3 years of which took its toll on my health, work and overall capacity to function due to lack of sleep, worry and constant problems with care, I can honestly say I can visit her at any time and am happy with the care she receives. I have observed other

residents being cared for with the same dedication and patience. I leave my mother every time knowing she will be well looked after and that feeling is priceless. I thoroughly recommend this home, the carers are kind and professional, the home is warm and comfy and I view it as a second home for my mother.

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Review from Victoria S (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother is treated with respect and dignity. She is kept clean, warm and comfortable. ALL the staff are wonderful and very caring - both management and staff. She has been in the home for several years now and the care has remained constant.

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Review from Jean H (Daughter of Resident) published on 13 October 2015
Submitted via Website • Report

Overall Experience

My mother relished her independence until nearing her 101st birthday when her emotional and physical state deteriorated rapidly. Despite our need to choose a suitable carehome quickly we know we made the right choice in The Royal Cambridge. The care staff are without exception committed to ensuring

that each resident receives the individual 'tlc' to suit their particular needs, and although the actual building could benefit from the same treatment the general feeling is 'homely' rather than 'a home'. My mother now smiles again. Thank you Royal Cambridge!

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