Shannon Court

Shannon Court Road, Hindhead GU26 6DA
Submit a Review
9.7 76 Reviews
  • Shannon Court, Hindhead
Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.

They provide residential care and residential dementia support for up to 53 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Shannon Court for further information.

Show Shannon Court on the Map

Care Provided by Shannon Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steve Stace (Business Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shannon Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,601
    • Self-Funded Residential Dementia Care £1,600 – £2,339
    • RESPITE Self-Funded Residential Care £1,353 – £1,761
    • RESPITE Self-Funded Residential Dementia Care £1,760 – £2,639

  • Our care fees for self-funded and local authority funded residents are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Shannon Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Shannon Court Reviews (76)

Total of 76, showing 21-40
9.7

Shannon Court has a Review Score of 9.7 (9.731) out of 10, based on 17 reviews in the last 2 years. Over all time Shannon Court has 76 reviews.

Overall Experience

  • 59
  • 16
  • 1
  • 0
  • 0

Date Published

76
4
9
17
59

Review from Andrew G (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 101, my mother decided she no longer wanted to live on her own, and although capable, the time to have full-time care had come.
After spending an unhappy month in a previous care home moved to Shannon Court, where she settled down quite quickly due to the excellent attention and care of the friendly
staff.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your review, it is a pleasure to have your mum live here at Shannon Court, she is an inspiration to staff and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Son of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother has been a resident at Shannon Court since May 2022, having moved from another care home, in which she had lived for just over a year. It had become evident to our family that Mum was unhappy in the previous home, so the decision to move to Shannon Court was a difficult one as
we had no wish to repeat Mum's past experience.
From the initial meeting with the management and care staff, it was evident that the team at Shannon Court have a completely different approach, and the term 'care' in its pure form applies to every individual that you meet. Residents are encouraged to participate in the regular scheduled events and entertainments, and the modular system within the home ensures that new residents are not overwhelmed by their new surroundings.
It's early days yet, but all our family members who have visited, feel that Mum is much more relaxed and is in control of her limited circumstances. I can only extend my heartfelt thanks to all the team.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your lovely review of our service. We are happy to have Mum with us at Shannon Court, and encourage her to enjoy her new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Shannon Court on Monday 27 June. The welcome was excellent, and her pictures were up in her room within an hour, making it feel like home. Staff were very welcoming and reassured me she would be well looked after. Great communication over first few days, reassuring us she’s settling
in well.

Reply from Veronika Feszecsko, Deputy Home Manager at Shannon Court

Thank you for your kind review! We hope that mum will enjoy a long happy stay at Shannon Court!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, have been very happy with the way Mum has been welcomed into Shannon Court. The staff are very caring, and though Mum can be demanding, they show patience and understanding.
There are activities arranged to keep Mum engaged and stimulated; she particularly enjoyed the animal petting
session, and though Mum isn't very mobile, she joins in with the chair exercises.
The home is well maintained and clean, the food delicious and well balanced, and the bar and shop are an excellent idea.
It's lovely to be able to stroll around the well-manicured grounds with Mum in her wheelchair and sit by the pond.
If we have any questions or queries, the staff take time to answer and reassure us.
We are very fortunate to have found Shannon Court.

Reply from Veronika Feszecsko, Deputy Home Manager at Shannon Court

Thank you very much for your feedback! We are delighted to offer a high quality care package to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin L (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Shannon Court three years ago. Last year she, unfortunately, had to transition to the Dementia Wing where she is being extremely well cared for. The environment is very comfortable, clean and welcoming. There appears to be a very good ratio of dementia staff to residents, and the
staff are all very caring, helpful and engaging with my mother and our family. The management team have been very efficient, charming and helpful, which has been very much appreciated by my family, especially during the very trying times over the past two years. We feel that my mother is in a safe, cheerful and kind environment. There appears to be an excellent level of interaction and engagement, which is helping to keep her in the best physical and mental state that we could hope for. All the carers, reception team and support staff work very hard to ensure my mother receives the best level of care on a daily basis.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your review. It is a pleasure to have helped your mum over the past three years and for the future time ahead, The staff and Management always enjoy your visits to the home and the smile that it brings to your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodger M (Son of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in February 2022 at the grand old age of 102, after spending almost all her last year in the care of Shannon Court. I have nothing but praise and respect for the way all the staff cared for her and made her feel so special. Also, I must thank the way I was kept informed of how
Mum was keeping and particularly towards the end of her life when support from the management, staff and the NHS staff that was called in was so caring and respectful.

Reply from Steve Stace, Business Manager at Shannon Court

It was a pleasure to have your Mum at Shannon Court for her final year, she had a great sense of humour and the staff enjoyed supporting her and helping her with her passion for being creative. Thank you for choosing Shannon Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob N (Son of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building and grounds, but it is the staff that make Shannon Court so good. My father moved into Shannon Court in the summer, and right from the start, the team there were courteous, caring and professional. They also showed a high degree of flexibility when it came to his and family members
requests and were always on hand to help. As his health failed in the autumn medical attention was sought from the local GP very promptly, subsequent hospital visits were well organised and done with no unnecessary fuss or difficulty.
The home is very well run, friendly and genuinely caring about its residents and their families.
Dad was very happy there, until sadly, he passed away just before Christmas.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words; Dad will be missed at the home, and we are so glad we were able to support him in his final moments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary P (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy at Shannon Court.
Staff are courteous, helpful and genuinely care, which is very heartwarming to see.

Reply from Veronika Feszecsko, Deputy Home Manager at Shannon Court

Thank you for your review. We believe that our team is our greatest strength. Good to see how happy your mum is with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Son of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant woodland setting, staff are friendly and willing to accommodate the needs of the family when visiting. My mother has been well supported when attending medical appointments etc. Good communication with management.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind comments; your mother is a pleasure to have in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline L (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Shannon Court in August. I have been very impressed with the care he receives in every way.
The staff are very friendly, efficient and caring. The whole place seems to run extremely efficiently in fact.
They were very quick to get him to the hospital when that was required urgently.
All
in all, I can find nothing to complain about, only praise.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for your kind words and review of our home. Dad has settled in well to life at Shannon Court and enjoys the company of other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn G (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks ago my parents had to leave their retirement home in southern Europe and relocate to the UK as they had reached the stage where they needed professional full-time care. It was understandably an incredibly difficult decision for them to make and with all the preparations involved especially
important to have the right support. This we found in The Royal Masonic Benevolent Institution Care Company (RMBI), who skillfully guided us through the process of applying and choosing the most suitable home for their needs. When the day finally arrived for them to leave their beloved adopted home, we siblings were obviously hugely concerned whether they would be able to settle in. You can imagine our relief when we heard of the warm welcome they received at Shannon Court and since then we have had only positive feedback, ranging from very attentive staff to lovely rooms, good food, and interesting activities. Our heartfelt thanks go to the Resident Placement Manager and the whole team at Shannon Court.

Reply from Steve Stace, Business Manager at Shannon Court

Thank you for you lovely review of Shannon Court and the RMBI, Your parents have settled in well to life at the home and are making new friends. They are a joy to have in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louisa L (Sister of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shannon Court has a wonderful, caring atmosphere. The staff are excellent and nothing is too much trouble for them. My sister has now been at Shannon Court for around 10 years.
During that time I have to say I have been completely satisfied with the care she has received. I think the home should be
congratulated on the way in which they have handled the Covid epidemic – dealing with upper age people is never easy and explaining the situation to them which they do not really understand can be difficult. I think Shannon Court has gone out of its way to ensure that relatives can visit, make Zoom calls and allow their relatives not to feel isolated. No mean task and handled impeccably by Shannon Court staff.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you so much for your kind review. It means a lot to us to know were doing the right things for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison P (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have both my parents at Shannon Court, one in the dementia unit and one in the residential side. They are on different floors but very much still together. The staff do their utmost to see that they get time with each other, often going above and beyond. My brother and I are so grateful that they
are there together, safe, well and happy.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you so much for your kind review. It means a lot to us to know were doing the right things for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina W (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is extremely well cared for at Shannon Court. The staff are always on hand for all of her needs. My mum has dementia but the staff help her with activities so she can enjoy herself. Until lockdown she had her hair done every week at the on site salon. I’m always aware of how loved and respected
Mum is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony G (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is 96, suffered a stroke as the result of an accident in 2014. She is wheelchair-bound and battles with vascular dementia. She needs a lot of help and personal care.
She doesn't always know who I am or what year it is but, since living at Shannon Court, she has been loved by staff, made
friends, laughed, made others laugh, joined in and had fun. Mum is happy, safe, secure, loved and well cared for. I don't have to worry about her day to day and cannot begin to thank the staff enough.
Shannon Court, freemasonry in action, and most highly recommended by me and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Partner of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem very friendly and caring. Unfortunately due to Covid restrictions I'm unable to review living and eating experience but my partner seems to be well cared for, he is always well presented, hair cut and usually shaved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shannon Court has such lovely, kind and helpful staff. My father has settled well there, which is no mean feat through these challenging months of Covid 19. The staff communicate well with us and always go the extra mile to help with anything we ask of them. Thank you, thank you, thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Shannon Court has worked extremely hard to keep every resident safe during the Coronovirus crisis and set up a Visitors Pod so that relatives can still visit. I have also had regular communications from Shannon Court so I know what is going on. The staff are very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drive and grounds well kept. Main house looks well maintained. Due to Covid-19, I have only seen the visiting room, not ideal but safety is the uppermost in everyone's mind so well thought out and a toilet nice touch.
Bit noisy due to work going on in the grounds and a bit difficult to hear mum even
with a microphone. The staff seem friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cherry L (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother has received at Shannon Court and especially at this challenging time. I have just visited my mother for the first time in many months and the new purpose built visiting room is amazing! A lot of care and thought has gone into the making and presentation
of this room. It's very cosy and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Shannon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Shannon Court is calculated as follows: ( (153 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 197 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shannon Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Steve

Steve Stace

Job Title: Business Manager

Joined: 2018

I joined RMBI Care Co. in 2018 and currently I am overseeing Shannon Court as Business Manager.


As an experienced senior manager, my forward thinking and proactive approach has resulted in me delivering on major projects and service transformations within the adult care sector.


My excellent communication and networking skills have provided my services with the ability to transform and modernise services for the future, and my relationships with other organisations and providers of services has enabled me to deliver service improvements. My ability to think outside the box has helped me to shape new and innovative services that create real benefits to the people using them.


In my free time, I enjoy spending time with my children. I also like scuba diving and recreational cycling in the local area. I am a passionate gardener and, as I am actively involved with the community, I am a school governor and have been coaching the football team for the local club for a number of years.