Shannon Court

Shannon Court Road, Hindhead GU26 6DA
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9.7 76 Reviews
  • Shannon Court, Hindhead
Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.

They provide residential care and residential dementia support for up to 53 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Shannon Court for further information.

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Care Provided by Shannon Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steve Stace (Business Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shannon Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,601
    • Self-Funded Residential Dementia Care £1,600 – £2,339
    • RESPITE Self-Funded Residential Care £1,353 – £1,761
    • RESPITE Self-Funded Residential Dementia Care £1,760 – £2,639

  • Our care fees for self-funded and local authority funded residents are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Shannon Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Shannon Court Reviews (76)

Total of 76, showing 41-60
9.7

Shannon Court has a Review Score of 9.7 (9.731) out of 10, based on 17 reviews in the last 2 years. Over all time Shannon Court has 76 reviews.

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  • 16
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Review from Kath B (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been asked to comment on the new facilities made for visiting during COVID. The organisation is extremely good, the room and facilities very good. Restricted visits to 1 hour is sad as I have 1 1/2 to 2 1/2 hr journey to visit my father. Staff are very kind, friendly and helpful.

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Review from Bruce H (Husband of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed in Shannon Court from Feburary 2019 till her death on April 19th 2020, when she died of dementia/Alzheimer's, thank goodness not the COVID-19 virus. I would like to say the staff at Shannon Court, right from the person doing the cleaning up to the managing director were very kind and
helpful. Nothing was to much trouble for them. The premises were very clean. I am very happy to recommend Shannon Court.

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Review from Lesley (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother's recent death, I have received condolence cards and letters from her friends commenting that she'd told them how happy she was at Shannon Court and how well she was treated. I know that she was particularly impressed with the attitude of all the staff in that it was their job to ensure
she was happy and doing what she wanted. Nothing was too much trouble, no matter how busy they were, and a cross word was never spoken by any staff towards her even when she had an accident, it was just quietly and calmly dealt with. She was always treated with such kindness and respect and I am so glad my parents moved into Shannon Court, I couldn't have hoped for anywhere better.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you so much for this lovely review. We try to make this home from home for every resident. With your Mother it was especially easy, she was a kind and unassuming lady.
She will be very much missed here in the home.


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Review from P T (Respite Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well managed and friendly facility. The management and staff are all welcoming, friendly and well trained. The rooms, corridors and common areas are always clean and tidy. All residents are treated with care and with respect. The residents seem to be content.

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Review from Susie M (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home - I'd move in myself. The staff are warm, friendly and welcoming and nothing is too much trouble. When I've been concerned about Dad's health, they have responded quickly and efficiently, explaining to me what they have put in play and why. Residents are visibly cared for and treated
well. Their individual likes and dislikes are always remembered and respect is obvious. I can't speak highly enough of all the staff. Management are organised, firm but fair.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you and we would have you stay. Your Dad is such a sweetie and he is never too much trouble. It's people like you and your dad that make this a lovely place to work.


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Review from G J (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have taken the time to speak to dad, to understand his interests and understand what makes his days better.

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Review from K J (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is treated with dignity and always has been.
The staff are all very caring. Mum is in the Alvernia Wing - the rooms are dark but OK. However, the wing itself is excellent. There is an internal corridor that residents can walk around. Plus 2 gardens. In the summer, the doors are opened to the gardens
and the residents often sit outside.

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Review from A J (Son-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the empathy of staff in the dementia area exceptional. The staff are understanding as well as caring.

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Review from A L (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and settled here. She especially enjoys the musical activity and the card games.

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Review from B H (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that I have my wife in the best place.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you so much for the lovely review. residents like your wife make our job so much more pleasurable.


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Review from Fiona S (Granddaughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a very happy atmosphere at Shannon Court. The staff are always very friendly and extremely helpful. My grandmother's room and the public areas are always clean and tidy. I know my grandmother is very happy at Shannon Court and I enjoy visiting her there.

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Review from Lorraine C (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think we have found a fabulous residential home for my father. He has settled in extremely quickly and when we visit him we are made to feel very welcome.

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Review from A S (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes Shannon Court is the caring attitude of all the staff, from the cleaners, catering staff, admin staff, maintenance and, of course, the carers. They all play a part in making it a true "home". I feel confident in the care my Mother receives from them all and am more than happy for her to
be a member of the "Shannon Court Family".

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Review from Barry T (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Members of Spring Park Lodge No. 5689 attended Shannon Court to present a 70-year certificate to a resident. The staff kept the surprise a secret. The morning went off extremely well. The staff were polite, courteous and very resident attentive. I can only give praise on all the staff and Shannon Court.

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Review from Thomas S (Grandson of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm friendly welcoming staff who clearly treat all residents with care, respect and professionalism. The facilities are immaculate, well kept and homely.

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Review from S H (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The kindness and support we have had from the staff at Shannon Court has been outstanding over the past five months since my parents have become residents.
The week before Christmas this was highlighted when the management and staff organised for my mother to be transported in their own vehicle to
my home on Christmas Day and Boxing Day to celebrate with the family. We have had a tough year losing my father three months ago but their kindness and support has been so overwhelming.

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Review from Susan T (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our visit, we were welcomed warmly by staff - reception staff and carers. We were included with a charity coffee morning, the residents were relaxed and clearly enjoying the atmosphere. Everyone was encouraged to join in and the individual needs and requests of the residents and us as visitors were
accommodated willingly and with care.

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Review from David S (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home since February 2015. During this time the staff have been very attentive, giving her a good quality of life. The home is very clean and well run.
I would not hesitate to recommend the home to anyone.

Reply from Karen Geddes, Business Relationship Manager at Shannon Court

Thank you so much for the positive review.


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Review from Katrina B (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly the way the home is laid out is very good and practical.
My father is on Davis Ward.
During my father's time here the staff have been exemplary.
All residents are clean and tidy.
The attention to each patient is excellent.
I have been so impressed by the staff's patience and kindness.
Also
their innate common sense.
I was extremely anxious at first but cannot praise the staff enough.
Thank you.

Reply from Karen Geddes, Business Administrator at Shannon Court

Thank you so much for your kind words.
It was a pleasure to care for such a lovely man at the end of his life's journey. He was a gentleman throughout his stay here, and I know there are one or two carers who will miss him.


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Review from S S (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-managed care home in lovely surroundings. There is a brightness about Shannon court; not just the light that floods into the building, but also the energy and spirit of the staff.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Shannon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Shannon Court is calculated as follows: ( (153 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 197 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shannon Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Steve

Steve Stace

Job Title: Business Manager

Joined: 2018

I joined RMBI Care Co. in 2018 and currently I am overseeing Shannon Court as Business Manager.


As an experienced senior manager, my forward thinking and proactive approach has resulted in me delivering on major projects and service transformations within the adult care sector.


My excellent communication and networking skills have provided my services with the ability to transform and modernise services for the future, and my relationships with other organisations and providers of services has enabled me to deliver service improvements. My ability to think outside the box has helped me to shape new and innovative services that create real benefits to the people using them.


In my free time, I enjoy spending time with my children. I also like scuba diving and recreational cycling in the local area. I am a passionate gardener and, as I am actively involved with the community, I am a school governor and have been coaching the football team for the local club for a number of years.