Shannon Court

Shannon Court Road, Hindhead GU26 6DA
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9.7 76 Reviews
  • Shannon Court, Hindhead
Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.

They provide residential care and residential dementia support for up to 53 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Shannon Court for further information.

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Care Provided by Shannon Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steve Stace (Business Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Shannon Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,601
    • Self-Funded Residential Dementia Care £1,600 – £2,339
    • RESPITE Self-Funded Residential Care £1,353 – £1,761
    • RESPITE Self-Funded Residential Dementia Care £1,760 – £2,639

  • Our care fees for self-funded and local authority funded residents are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Shannon Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Shannon Court Reviews (76)

Total of 76, showing 61-76
9.7

Shannon Court has a Review Score of 9.7 (9.731) out of 10, based on 17 reviews in the last 2 years. Over all time Shannon Court has 76 reviews.

Overall Experience

  • 59
  • 16
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Date Published

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Review from Caroline A (Daughter of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to experience and witness the wonderful care provided by all staff members at Shannon Court. As our loved one is cared for so well and with such thoughtfulness, we are supported and sparred a degree of our anxiety. Thank you Shannon Court for the care, empathy, fun you have brought back
into my family's life.

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Review from Sue P (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the care for my Mother in law is EXCELLENT!


Sometimes communication between care staff is not so good, especially trying to resolve hearing aid matters.


The home and the grounds and opportunities for residents are very good.


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Review from David U (Son of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with first-rate staff - from the Home Manager, to the care, activities, kitchen, laundry and admin staff who treat the residents with respect and as individuals. Nothing is too much trouble and all the staff make time to talk to the residents. I feel very confident that my father
is being well looked after, and I couldn't hope to find a better care home.

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Review from Jennifer B (Daughter of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother moved into Shannon Court 6 months ago and has settled well, she is happy and appreciative that she is being well looked after. Staff have got to know my Mother well and understand her particular needs and ways. I have always observed kindness and understanding from those staff having direct
dealings with my Mother and this is a comfort to me and my siblings. I would not hesitate to recommend Shannon Court as a safe and caring environment.

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Review from Robin I (Regular Volunteer) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, well run home with friendly caring staff. At the time of my visit, the fire alarm sounded and all was dealt with in an efficient manner, which did not evoke any concern to residents.

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Review from Michael R (Regular Volunteer) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home that really cares for the residents in a professional manner, always putting their needs first.

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Review from W T (Resident) assisted by family/friend published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been at this address for two weeks. It is a care home of the highest quality with well-trained staff who keep a constant watch upon residents needs and cater for them.

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Review from W G (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fundamentally this is well run. All carers are exactly helpful and kind.
Food is adequate and varied.
Rooms are kept clean and warm.

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Review from L H (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful - full respect given and respected. Quiet - no strict conditions.

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Review from R A (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am 94. My wife is 86 and has suffered for some years with muscular deterioration. I was her carer. The almoner of my lodge found that I was doing a good job of looking after her but getting my own affairs into a mess. He recommended us both to come here. We have been here nine months. I am ageing
faster than ever and I realise that I could not now do the work I was doing a year ago. So our move was fully justified, other circumstances being equal. I would not choose to live here, but as it is I owe the almoner a large vote of thanks.

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Review from M P (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel happy enough. The care staff I think are wonderful, they are very caring, nothing is every too much trouble. I also on the whole enjoy my meals, it's good to know that I can go to my bed and feel safe and secure.

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Review from D G (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here - very comfortable. The carers and staff are cheery and helpful.

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Review from S H (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent place to live and I have been here for 4 years, and find no fault with the home. It is warm and cosy and the food is excellent and I am very happy here.

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Review from S U (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here about 1 year and 3 months ago, with my wife. My wife has dementia and passed away just before Xmas. Through diabetes both my feet are dead (like walking on a water-bed). It was quite hard to adjust from a 4 bedroom house and garden to a room not as big as my smallest bedroom. However, I have
adjusted to my new life and am quite content. I am nearly 90 years of age. I have got my wits about me and can have an intelligent conversation. I am mobile with a walker. Many people are worse than I am, so I must be grateful and continue to drawn my old age pension.

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Review from R M (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If eel safer here with 24 hour care than living on my won with 3 visits a day. The care provided is competent and friendly.

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Review from W L (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start and settling in here there have been no concerns and the ratings I place below are in hotel star makes 4.5. Outings for shopping and medical support have been first class. In a sentence I hope to live here happily until I die.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Shannon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Shannon Court is calculated as follows: ( (153 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 197 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shannon Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Steve

Steve Stace

Job Title: Business Manager

Joined: 2018

I joined RMBI Care Co. in 2018 and currently I am overseeing Shannon Court as Business Manager.


As an experienced senior manager, my forward thinking and proactive approach has resulted in me delivering on major projects and service transformations within the adult care sector.


My excellent communication and networking skills have provided my services with the ability to transform and modernise services for the future, and my relationships with other organisations and providers of services has enabled me to deliver service improvements. My ability to think outside the box has helped me to shape new and innovative services that create real benefits to the people using them.


In my free time, I enjoy spending time with my children. I also like scuba diving and recreational cycling in the local area. I am a passionate gardener and, as I am actively involved with the community, I am a school governor and have been coaching the football team for the local club for a number of years.