Sheerwater House

Sheerwater Road, Woodham, Addlestone KT15 3QL
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9.1 22 Reviews
  • Sheerwater House, Addlestone
Sheerwater House is a small privately owned home providing a caring personalised environment for people over 65 years old, those living with dementia and other age related illnesses.

Carers offer a relaxed but professional care experience firstly for the residents themselves but also for their relatives, friends and any visiting professionals.

A varied and specialised menu is always available. The chef works closely with the residents to ensure all their needs are met, including medically specific diets.

There is a lift accessing all floors. The bedrooms vary in style and size. Sheerwater House has an outside, raised patio seating/dining area which leads onto a large garden with further seating.

The local village is West Byfleet, which is conveniently only a short walk away, where an array of local shops can be found as well as an extensive medical centre.

The home is only a stone's throw away from the local canal, other nationally recognised walking trails and areas of outstanding beauty.

Respite care is available but refer to it as a holiday instead. The home has a flexible approach to meet people's care requirements.

Care Provided by Sheerwater House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sheerwater Healthcare Ltd
  • Person in charge
  • Sarah Jones (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Sheerwater House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • All costs of daily living are included. Personal choice items such as hairdressing or daily personal newspaper are charged as extras.
    Fees are also based on the level of care required and after pre assessment


  • (these prices are only a guideline, please contact Sheerwater House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome during the day but prefer not during meal times as busy looking after residents.
    Children especially welcome.
    Visitors welcome to join in at meal times, however, the Chef does prefer advanced warning.


  • Parking
  • Large gravel car park off road at the front of the property.


Total of 22, showing 1-20
9.1

Sheerwater House has a Review Score of 9.1 (9.108) out of 10, based on 4 reviews in the last 2 years. Over all time Sheerwater House has 22 reviews.

Overall Experience

  • 17
  • 5
  • 0
  • 0
  • 0

Date Published

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18
Overall Experience  Overall Experience 5.0 out of 5

My elderly friend and neighbour who had no family was placed here after her dementia got too bad for her to be at home.
It was lovely to see her in such a caring and friendly environment. When I visited she was truly happy and well looked after. The amount of attention everyone got was incredible.
The staff all seemed to really care.
She has recently passed and seeing two staff members who were particularly great with her at her funeral genuinely upset was heartwarming.
One of the ladies became a great comfort and friend to her which was just lovely. Thank you everyone there for working so hard and for actually caring!

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the facility and the staff who I feel are very helpful. I would like to thank the staff for looking after the person who I/they have responsibility for.
I will try and encourage the person to change his clothes more regularly now he has new trousers. I will get him new tops when
I go shopping.

Reply from Sheerwater House, Manager at Sheerwater House

Thank you for your review. He is very independent regarding dressing. We are continuing to encourage him to change his clothes more often. Some new clothes should definitely help.


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Overall Experience  Overall Experience 5.0 out of 5

Always polite and care shown for my mum, keeps me up to date with any concerns.
She seems very happy there and they understand her health issues. They show they care and try and give advise on anything she needs.

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Overall Experience  Overall Experience 5.0 out of 5

Very helpful and attentive staff and management.
Very good value in a quiet environment.
Residents appear relaxed and in safe hands.

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Overall Experience  Overall Experience 5.0 out of 5

The team are helpful and always friendly.
The atmosphere is relaxed and warm.
Would definitely recommend.
The manager seems great, with a good team.

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Overall Experience  Overall Experience 5.0 out of 5

Pleased to see him looking so good every time we visit.
Always looking well cared for.
Home is very comfortable.
Staff very welcoming.

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Overall Experience  Overall Experience 5.0 out of 5

My mother is happy here and loves the staff, in particular. She enjoys the homecooked for and the company of others. The staff are great with her, and we are confident she is in a safe place with people who care about her. We are lucky to have found such a lovely place for our mother.

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Overall Experience  Overall Experience 5.0 out of 5

The home has been superb with my mother - very attentive, friendly and caring. I couldn't be happier with the care my mother received.

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Overall Experience  Overall Experience 5.0 out of 5

A very small and personal residential home for my elderly mother. Residents are treated with dignity and respect, devotion and kindness. Single owner, very approachable, informative house manager and devoted carers. Accessible on the phone at any time with flexible visiting times, indoors or out in
the garden if fine. A rather old-fashioned residential building, but suits Mother perfectly and is very local to me. Mother has advanced dementia, and the staff are so patient and empathetic. A local doctor from the GP surgery visits once weekly, and the hairdresser is available as an extra if needed. I have a private audiologist to micro-suction my mother's ears, and the home allows this. I pay for this separately. Very reasonable fees at this residential home. I cannot speak highly enough of Sheerwater House, comfortable rooms, communal sitting room and dining area, lift available. Good liaison with local health centre and medications are issued to residents appropriately from drugs trolley. Excellent menus in the kitchen.

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Overall Experience  Overall Experience 4.0 out of 5

When I first visited Sheerwater House I was struck by the friendly and caring family feel this home had. Placing a loved one into care is a difficult time for family members and the staff at Sheerwater House gave me the confidence I was doing the right thing and provided me with the assurance that my
mother would be safe and care for. I did not and still don't need to make an appointment to see my mother. I can drop in at any time. This is a mark Sheerwater House, take us as you find us 'a true home from home'.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for 18 months now and he has the best of care. I have nothing but the greatest admiration for all the staff. There is plenty of food and drink available at all times. They also make sure their birthdays are special. When I visit, which is about every 10 days, I
onserve the other residents all cared for with patience and compassion as some of them have extreme dementia. I, for one, am so grateful for their work. I know I couldn't cope.

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Overall Experience  Overall Experience 5.0 out of 5

We placed my mother in this home after investigating several in the area. We think it is the right size and environment as it promotes a community and friendly feel.
The staff can't do enough for the residents and food, entertainment and overall care and management are excellent. Activities are varied
and keep the residents entertained and stimulated. We're absolutely convinced we made the right choice for our mother and are extremely happy with this care home.

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Overall Experience  Overall Experience 4.0 out of 5

From 2011 to now my mother has been cared for in a very homely environment with the utmost dignity and respect. We have never had any cause for concern and any queries or issues are always dealt with in a prompt and professional manner. Being a relatively small home it always seems such a family type
setting.

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Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred to Sheerwater House from hospital after her previous care home refused to have her back stating they couldn't meet her needs.
Since her arrival at Sheerwater House, her appearance, attitude and sense of fun have all improved out of all recognition. She is back to reading,
very chatty, goes out to a club once a week and is always well presented.

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Overall Experience  Overall Experience 4.0 out of 5

My Uncle became unwell and the home tried to keep him residing with them for as long as possible prior to hospital admission, as per my wishes.
When it became clear he was at end of life, the care home ensured he was sent back to them to live out his final days in dignity.
Their professionalism and
compassion to him and the family is to be noted.

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Overall Experience  Overall Experience 5.0 out of 5

My brother was discharged here at short notice from hospital. The staff have taken the time to help him adjust to a new environment and ensured his personal hygiene standards didn't slip.
They ask him questions and wait for him to respond, despite other friends and family being present that would
answer for him.

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Overall Experience  Overall Experience 5.0 out of 5

Very good home, mum has been there since March 2013 and is very happy, well fed and very well looked after in all ways.

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Overall Experience  Overall Experience 5.0 out of 5

I went to Christmas lunch with my father in the lovely care home. We had a great time. Great music, lovely care and very good food. Everyone was happy, calm and peaceful. Thank you Sheerwater House.

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Overall Experience  Overall Experience 4.0 out of 5

A very welcoming, friendly, caring and happy home. My mum has been at Sheerwater House for just over two years. I was very apprehensive about her going into a care home as I was unable to care for her any longer. Within a few weeks of her being there, I felt very sure that I had done the right thing.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly care home with a family atmosphere. Plenty of activities throughout the year and everyone is made to feel extra special on their birthday.

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Current Review Score: 9.1 (9.108)

Overview of Review Score

The Review Score of 9.1 (9.108) out of 10 for Sheerwater House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Sheerwater House is calculated as follows: ( (34 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Sheerwater House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (14)

Michael

Michael Rose

Job Title: Director

Joined: 2008

Director of Home
12 years experience in the Care Industry
Business Management


No image found

Sarah Jones

Job Title: Registered Manager

Joined: 2016

Studying towards Level 5
10 + years experience in the Care Sector
Various training completed


Nicholas

Nicholas Purtill

Job Title: Deputy Manager

Joined: 2024

Nick is a level 3 lmc and studying to level 5 at the moment.
He is the homes safeguarding lead.


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Charlotte Hedges

Job Title: Senior Carer

Joined: 2014

Level 3 in Care
Medication Trained
9 years experience


No image found

Mircea Man

Job Title: Senior Night Carer

Joined: 2018

Medication Trained


No image found

Viaos

Job Title: Care Assistant

Joined: 2018

Care Certificate
Trained in Dementia Care


Lucy

Lucy Bannister

Job Title: Housekeeping Team

Joined: 2015

8 years experience working in housekeeping and kitchens


Stefan

Stefan Pascu

Job Title: Senior Carer

Joined: 2020

Level 6 health & social care
Level 5 LSME
Lever 5 Education & Training


Paulina

Paulina Howker-Isliko

Job Title: Chef

Joined: 2016

Experienced chef, worked in the healthcare sector for 20+ years.


Angela

Angela Baxter

Job Title: Admin

Joined: 2022

Angela completes filing and ensures that all paperwork is ready for the week.


Pamela

Pamela Ogbhemhe

Job Title: Care assistant

Joined: 2023

Pamela is a member of the care team


Lovina

Lovina Ogbhemhe

Job Title: Care assistant

Joined: 2023

Lovina is a member of the care team


Grace

Grace Elliot

Job Title: Activities

Joined: 2022

Grace completes activities for the residents and keeps all of the residents stimualted


Salvina

Salvina Cappalonga

Job Title: Care assitant

Joined: 2023

Salvina is a member of the care team


Frequently Asked Questions about Sheerwater House

What types of Care is Sheerwater House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sheerwater House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sheerwater House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sheerwater House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sheerwater House to the centre of Addlestone?

2.5 mile(s) as the crow flies, distance by road may be significantly further.