Shottermill House

Liphook Road, Haslemere GU27 1NX
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9.7 35 Reviews
  • Shottermill House, Haslemere
In every one of their homes and schemes they express God’s love through compassion and care that helps people live life to the full - fulfilled living.

Shottermill House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the home’s own collection.

Their weekly programme includes activities such as board game and knitting groups, various craft creations including card making, flower arranging and items made for seasonal sales. The home benefits from visits by local choirs, entertainers, school and pre-school pupils and periodically has a Farm Day with visiting animals. A hairdresser visits once a week. There is a weekly coffee morning where many friends and relatives meet. A team of “Friends of Shottermill” support and befriend residents by coming to see them on a regular basis.

Spiritual life within the home is very important. At Shottermill House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have daily devotions, Sunday and mid-week services, and a monthly communion service. These are led by staff, residents and volunteers from the local churches. There are a number of churches of various denominations within easy reach of the home

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Care Provided by Shottermill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Anne Pegler (Registered Care Manager)
  • Admission Criteria
    • Residents must be supportive of our Christian ethos and activities
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Shottermill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,463 – £1,615
    • Self-Funded Residential Dementia Care £1,776 – £1,776
    • RESPITE Self-Funded Residential Care £1,551 – £1,712
    • RESPITE Self-Funded Residential Dementia Care £1,883 – £1,883

  • Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink (including snacks), heating, lighting, equipment, laundry, insurance of personal items (except individual items worth more than £1,000), and
    in-house activities.
  • (these prices are only a guideline, please contact Shottermill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Informal visits are welcome by appointment. Relatives and friends are welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.


  • Parking

  • There is ample parking for visitors at the home.


Shottermill House Reviews (35)

Total of 35, showing 1-20
9.7

Shottermill House has a Review Score of 9.7 (9.741) out of 10, based on 21 reviews in the last 2 years. Over all time Shottermill House has 35 reviews.

Overall Experience

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Date Published

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Review from G C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly approachable and genuinely caring staff. Comfortable, clean, homely, and tasteful environment without being excessively "interior designed" to push the price up.
High quality of care, above and beyond expectations, and attention to residents' specific needs and interests. Residents are treated
with kindness and dignity.
Good food and fun entertainment.
Rooms on the small side but perfectly adequate. Lovely small lounge for private family gatherings.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks GIt's a real pleasure to have Dad staying with us. He is such a delight to have around. Also great to have you visit so regularly.


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Review from R W (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from Alzheimer's and has been at the Shottermill House for 16 months. During that time I have been impressed by how both she and I have been treated. Leaders are visible and exemplify the values of the home. There is a clear team dynamic with mutual respect and humour a feature. Despite
the daily challenges spiritual and welfare standards are maintained and I particularly like the openness of the quarterly review. The 'medical' team deals well with the pressure of ailing fairly members and has always dealt politely and responsively to my questions. The use of hummingbirds provided is an excellent innovation.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It is a real privilege to have Mum living here with us. She is loved by all the family members and staff at Shottermill. It's always a pleasure too when you and family come to visit.


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Review from Alex G (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother benefitted hugely from the kindness and attention to detail that Shottermill House staff showed her throughout her 9 months with them. Nothing was too much for them and they did their very best for her. So much so that she felt confident to face death and life beyond with confidence and peace.
Her final two weeks couldn't have been better and we are so thankful to all the staff for all they did for her.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks. Thank you for your kind words. It was an absolute pleasure to have had Mum stay with us and to have met all the family over the past year. She will be sadly missed, as will all of you. Look forward to seeing you at the memorial.


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Review from C H (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill is an extraordinary place. I sensed the presence of God as soon as I walked through the door. It had been strongly recommended by a friend whose Dad was a resident so we were so grateful when a room became available for my mum. She had no desire to move into a care home but finding round-the-clock
care in her own home to meet her physical needs had become impossible and she lived too far away from her family. Mum quickly realised that the standard of care at Shottermill was exceptional: her emotional, physical and spiritual needs were all being met by an exceptional team of carers within the context of a loving Christian community and she was incredibly grateful. Nothing was too much trouble. Having her hair done weekly; enjoying daily devotions and engaging in the exceptional breadth of daily activities offered - e.g. playing games with school children, were all highlights. The carers, management and fellow residents became family and her end-of-life care was outstanding.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your very kind words. We absolutely loved having Mum here and she was such a joy to have. It was beautiful watching her settle in so quickly and become part of the family. She is certainly missed by all her friends she made here and of course by all our staff. We very much look forward to seeing you all at the memorial service at the end of the month. Much love to all the family.


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Review from Josephine G (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father into Shottermill House after he had become bed-bound following a fall and could no longer be cared for at home. He had been terribly lonely after my mother's death 14 months before so the warmth of the community at Shottermill was a wonderful gift to him. He loved his room and thoroughly
enjoyed getting to know all the staff and becoming well-known to each of them. He had real conversations with them. What is so strong at Shottermill is the relationship between the residents and the care staff. There is a genuine sense of family and safety within the Body of Christ. Real love and real care. Care staff went above and beyond to take care of Dad and we all so appreciated it. Shottermill was a game changer for Dad and for us as a family in the last 13 months of his life. He loved the activities especially the hymn singing on Mondays with a particular staff member. We cannot recommend Shottermill highly enough.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your very kind words. Dad soon became part of the family and everyone loved his companionship and personality. We did indeed have some wonderful conversations with him. Dad loved his singing and as you say, he loved the view from his room. He will be sadly missed, as will all the family. We look forward to seeing you at the memorial service. Much love to you all.


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Review from M B (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed her time at Shottermill and felt safe, relaxed and comfortable. She had resident and staff friends and also believed she was able to contribute spiritually to others' well-being as well as receiving encouragement herself.
If there were any issues with food etc she was able to discuss this.
She
participated in those events that appealed and enjoyed the privacy of the garden at other times. It was a good time in the circumstances.

Reply from Mike Beere, Business Manager at Shottermill House

Hi, thanks for your kind comments. It was a great pleasure to have had Mum live with us. She certainly made many friends among staff and other family members and is sorely missed.


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Review from Gaius G (Son of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Shottermill were caring and compassionate towards my father during his two years there. They would go out of their way to ensure my father was happy and comfortable and treated him with dignity and respect at all times.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Pops will be greatly missed here at Shottermill, he was a great character to have had around. He very much looked forward to his family's visits whom he loved dearly.


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Review from Karen D (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad chose to live at Shottermill House and we visited soon after he moved in. As soon as we entered, the lounge was bright and airy and the residents were enjoying a cup of tea. The staff serving them smiled and welcomed us warmly. This impression of a warm, friendly environment continued even when
the staff were busy and the weather miserable! If we visited at a tea time we were offered a cuppa and a homemade piece of cake! The care given to Dad was loving and considerate and he was treated with respect. He was very much a 'family member' and we were counted as such when we were with him. He was enabled to make his room his own personal space. There were no restrictions on him or us as to when we could visit him or take him out. It was lovely to know that as he became more frail he would not have to leave the place that was his home and indeed as the end of his life approached the care provided was excellent.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review: Dad was very much loved at Shottermill and you are right, his room was his own personal space and very unique. He was a very talented and humble man and will be greatly missed, as will all the family who came to visit often.


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Review from Jonathan G (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in this home for a period of approximately 2 years.
The staff were extraordinarily caring and went above and beyond their expected duties. He formed true friendships with a number of them. He appreciated and had great respect for the management as did we as a family.
He was
fed well, was always clean and enjoyed the Christian fellowship.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. It was an honour and privilege to have had Pops stay with us at Shottermill. He had a great sense of humour and was loved by all staff and fellow family members a like. It was also great to get to know you and your family. He certainly loved your visits and always looked forward to them.


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Review from Richard B (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional, always kind, caring and loving. They gave my mother time and became more than just carers, they became her friends. I have found all aspects of my mother's time with Shottermill House to be excellent.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you so much for your kind review. Your mum was so full of fun and you are right, she became a friend to all the carers. Blessings to all your family.


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Review from John S (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was treated with love and care during his stay at Shottermill House. The staff engaged with him in a respectful but also touchingly friendly way, and he was well-integrated into the social life of the home. We were very grateful that the staff were very accommodating and kind to our family as
his health declined and when he passed away. Visiting him was always easy. Communication with the home was always good, and the home's engagement with local healthcare was good too. I would strongly recommend Shottermill House for its quality of care. Our dad was valued and well looked after when he was most frail at the end of his life.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Your dad was an amazing character, loved by all the staff and family members in the home. He so loved the visits from his family, and it was lovely to get to know you all when you came.


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Review from Phil E (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Shottermill House for more than nine years, initially as assisted living following a stroke that he never fully recovered from, until last October 2023 when he died from cancer when he was receiving palliative care. Dad was always happy there and greatly appreciated the daily devotions,
some of which he led, some from regular visitors to the home. He always kept a simple diary of activities and things that they did. On a number of times when I was visiting him, I was really impressed by the visitors who came to lead them in activities, drawing out things they loved, songs, poems, films, artwork and other talks. The care team loved him and helped him adjust as he got older to accept more help, which he didn't initially find easy. In his last months, Dad was so glad to be in Shottermill, to be cared for by his friends when he needed it most. As his family, this also helped us a lot to know how well he was looked after.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Your dad was a valued member of our home for over nine years. He was always full of life and humour. He made so many friends over that period, and he will be greatly missed by all, as will all his family who came to visit.


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Review from J H (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum found friends and companionship at Shottermill. She enjoyed the community and fellowship so lovingly given. Her favourite place was the summer house in the garden, and her biggest bugbear was the food. She always had someone to talk to and listen to her and often surprisingly found herself a source
of blessing.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your review. Mum did indeed love the summer house and made friends amongst all the staff. I appreciate that Mum sometimes had difficulty with the food, and we tried at all times to accommodate her taste.


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Review from Philip G (Son of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Shottermill were so very caring for my mother throughout her stay. From the gentle way they welcomed her in March, to the reassurance they gave her when she wandered, to the being with her and praying with her at the end, they never failed to be kind and loving. But they didn't just care
for my mum but for the whole family. They made time to see us when we visited and phoned us whenever there was anything that they thought we should know. They included us in decision-making without abdicating responsibility for her care. The Christian ethos and practice shone through beautifully.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.


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Review from Malcolm G (Son of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered this care home in March 2023 until her death in September 2023. From the beginning, Mum was welcomed and treated as a member of the family. She was well looked after and always dressed well. The staff knew her by name and the monitored her health and weight regularly and kept us informed
of developments. The home always looked and felt fresh and welcoming.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It was our privilege to have had Mum in the home. She was a lovely lady and it was a pleasure to have known her for the time she was with us.


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Review from Susan G (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill House and staff, that includes kitchen, laundry and cleaning, are in my opinion the very best. The care and love they give to every single family member is remarkable. The carers and head of the care team are excellent, they always respond quickly to any medical care and emergencies. The
activities that are organised every day are really well thought out and cater for everyone.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks, it's a real pleasure to have Mum with us at Shotttermill. She brightens everyone's day.


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Review from Paul W (Brother of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring care home with friendly staff. Always there when wanted. Shottermill House has a religious emphasis, which satisfies my sister who has a long religious background. The management and staff I have met always have time to talk and help with any issues. Run well, considering budget and recruitment
constraints.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It's lovely having your sister here with us, she's a real blessing to the home.


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Review from Joanna G (Friend of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not speak more highly of the staff and provision at Shottermill House. My friend is full of admiration for all the staff who care for her. The provision provided is exemplary and as I visit every week, I get to know most members of staff. I have always been welcomed into a happy environment
from all staff, from management, to cleaners, carers etc. All staff are known by their first names and are always available and glad to help in any way. This is the best care providing home I've ever seen. A+.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks for your kind words. It's amazing to have your friend with us, she brings such joy to the home.


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Review from Penny S (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well at Shottermill House and feels very at home. All the staff are kind, thoughtful, caring, efficient and hard-working. There is a lovely homely atmosphere at the home and the family members have a sense of community and surrounded by their faith in a loving Christian home.
The family are very pleased indeed to have found such a lovely place for mum to be so well looked after.

Reply from Mike Beere, Business Manager at Shottermill House

Thanks Penny for your kind review. It's been amazing having Mum with us here at Shottermill. She is always so bright and cheerful.


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Review from V C (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were kind and considerate, encouraging my friend and patients with her slow walking pace. The visitor's room was comfortable and private. I was able to receive Holy Communion from the Methodist Minister, which was very special to share with my friend. The home had a welcoming feel, and the decor
was pleasant.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your kind review; it's an honour and privilege to serve our family members.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Shottermill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Shottermill House is calculated as follows: ( (187 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 243 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shottermill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Mike

Mike Beere

Job Title: Business Manager

Joined: 2018

Mike is an experienced Project Manager/Administrator, with over 25 years of experience leading teams and delivering projects, especially in the Charity sector, but most recently with an offshoot of the NHS. He holds a management qualification from the Institute of Leadership and Management and a Level 4 PTTLS teaching qualification. He was previously the Director of the Manchester City Mission.


Mike has a heart for people in later life and recently helped administer a project in the South West called Transform Ageing - a pioneering programme taking a community and design-led approach to improve people’s ageing experience.


Anne

Anne Pegler

Job Title: Registered Care Manager

Joined: 2022

Anne has over 40 years of nursing experience and has experience developing and maintaining high standards of care across several care homes. She is very passionate about sharing her faith and her walk with Christ and is actively involved with her local church.


Deborah

Deborah Callewaert

Job Title: Activities and Community Engagement (ACE) Facilitator

Joined: 2021

Deborah started working at Shottermill House in August 2021. She returned to the UK at the end of 2020 as she and her husband felt it was the right time to move back to help their family, having lived in Belgium for 20 years. Deborah worked in metalwork, and administration and finally ran a childcare facility.


Frequently Asked Questions about Shottermill House

What types of Care is Shottermill House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shottermill House provide?

Palliative Care, Convalescent Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Shottermill House have?

There are 31 Single Rooms.

What are the Facilities & Services at Shottermill House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Shottermill House to the centre of Haslemere?

1.1 mile(s) as the crow flies, distance by road may be significantly further.