Shottermill House

Liphook Road, Haslemere GU27 1NX
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9.7 35 Reviews
  • Shottermill House, Haslemere
In every one of their homes and schemes they express God’s love through compassion and care that helps people live life to the full - fulfilled living.

Shottermill House has an active social life in which residents can take part or follow their own pursuits. They appreciate that each resident has their own individual interests, hobbies and pastimes, and they endeavour to support residents to maintain this important part of their lives. Residents are encouraged to lead the lifestyle that they choose, doing as much or as little as they want - residents can simply choose to put their feet up with a daily paper (by arrangement) or a good book from the home’s own collection.

Their weekly programme includes activities such as board game and knitting groups, various craft creations including card making, flower arranging and items made for seasonal sales. The home benefits from visits by local choirs, entertainers, school and pre-school pupils and periodically has a Farm Day with visiting animals. A hairdresser visits once a week. There is a weekly coffee morning where many friends and relatives meet. A team of “Friends of Shottermill” support and befriend residents by coming to see them on a regular basis.

Spiritual life within the home is very important. At Shottermill House they try to create a community where Christian worship, prayer and support are a core part of daily life. They have daily devotions, Sunday and mid-week services, and a monthly communion service. These are led by staff, residents and volunteers from the local churches. There are a number of churches of various denominations within easy reach of the home

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Care Provided by Shottermill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Anne Pegler (Registered Care Manager)
  • Admission Criteria
    • Residents must be supportive of our Christian ethos and activities
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Shottermill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,463 – £1,615
    • Self-Funded Residential Dementia Care £1,776 – £1,776
    • RESPITE Self-Funded Residential Care £1,551 – £1,712
    • RESPITE Self-Funded Residential Dementia Care £1,883 – £1,883

  • Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink (including snacks), heating, lighting, equipment, laundry, insurance of personal items (except individual items worth more than £1,000), and
    in-house activities.
  • (these prices are only a guideline, please contact Shottermill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Informal visits are welcome by appointment. Relatives and friends are welcome to visit at any time during the day, and there is the opportunity to purchase a meal in the home if they wish to do so, by prior arrangement.


  • Parking

  • There is ample parking for visitors at the home.


Shottermill House Reviews (35)

Total of 35, showing 21-35
9.7

Shottermill House has a Review Score of 9.7 (9.741) out of 10, based on 21 reviews in the last 2 years. Over all time Shottermill House has 35 reviews.

Overall Experience

  • 33
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Date Published

35
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21
14

Review from Wendy W (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Shottermill House requiring dementia care. The facilities are warm, welcoming, colourful, efficient, very clean and practical. Without exception, the managers, staff members and volunteers are professional, kind, loving, accommodating and full of fun. The food is excellent. My mother's
room, with an en-suite bathroom, was the perfect size to allow for her to have key family photos and possessions but not be cluttered. Her window looked out onto the lovely gardens. The staff always went above and beyond to accommodate all forms of communication by our family (inside visits, outside trips, telephone calls, FaceTime, reading our letters to her). The spiritual community that she found at Shottermill House was very important to her, and she loved to engage in the numerous activities provided to the residents. Finally, the loving, gracious and calm end-of-life care provided to my mother was truly exceptional, further highlighting the dignity with which she was always treated.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your kind words, Wendy. It was a privilege to have shared our home with your Mum. She was such a wonderful lady, full of joy and laughter. Keep safe... hope to see you again one day.


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Review from P S (Friend of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming.
Attentive staff.
Clean - orderly environment.
Friendly atmosphere.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you for your feedback; it is a privilege to have you at Shottermill. May you continue to enjoy your stay here with us.


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Review from Emily F (Relative of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to Shottermill House coincided with the Queen's funeral, as requested to watch this remarkable event with a loved one residing here. Considering the extraordinary day, nothing was too much trouble. It was clear the day for all involved had been planned with care and great kindness. I found
the rooms, shared space and the loo/bathroom to be light and clean, yet with homely touches like personalised cushions, photo boards etc. Covid protection like masks and handwash are provided. The funeral service itself was featured with great dignity, while I saw people discretely offered refreshments and assistance given. A buffet lunch was prepared, which I was offered and very much appreciated after the long drive here! Many thanks to the team.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you Emily for your kind words. It is a pleasure to have your "Aunty" here at Shottermill. We look forward to seeing you again soon.


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Review from Debbie D (Niece of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill House is full of love and compassion. Staff are welcoming and friendly and have/are still working so hard in still difficult circumstances. Well done!

Reply from Mike Beere, Business Manager at Shottermill House

Thank you, Debbie; it's a pleasure to have your aunty with us at Shottermill.


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Review from D R (Son of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranged a visit at a specific time. On arrival, meet by staff to go through Covid restrictions. Taken through to visitors lounge where Mother was waiting. We were left in private for the whole time of the visit apart from when refreshments were offered.

Reply from Mike Beere, Business Manager at Shottermill House

Thank you; appreciate your review. It's a pleasure to have Mum at Shottermill..


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Review from Ros S (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family realises how fortunate we are that our mother's home is now Shottermill House. We know that she is safe (indeed fiercely protected), cared for and respected. Every time we visit, the atmosphere in the home is calm, clean, and on occasions, lovely. Although my mum can only "live in the
moment" (she has no recent memories), I believe she is happy amongst good, kind people, which is where she would want to be.

Reply from Mike Beere, Business Manager at Shottermill House

Hi Ros, thanks for taking the time to review. It's been amazing to have your Mum with us. She is a much-loved member of the home.
Bless you.


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Review from H M (Daughter of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-years-young mum is safe, contented and always up for a song or a poem when I visit. With her freshly coiffed hair and sense of humour, Mum is good company. I often have a cup of tea with her when I visit, such a small thing, but so lovely to share that moment. Mum responds to jokes and magic tricks!
Her love of gardening means that she enjoys looking at the potted plants in the garden and walking around in good weather. The homecooked food from the in-house chef is greatly enjoyed. Mum's interests are met, and it is reassuring to see her well cared for.

Reply from Mike Beere, Business Manager at Shottermill House

Hi Heather, thanks for taking the time to review. It's been amazing to have your Mum with us. She is a much-loved member of the home.
Bless you.


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Review from Amanda S (Daughter-in-law of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well cared for and loves living at Shottermill House. The staff are super and very caring. The food is excellent too. We are very happy.

Reply from Mike Beere, Business Manager at Shottermill House

Hi Mandy, thanks for taking the time to review. It's been amazing to have your Mother-in-law with us. She is a much-loved member of the home.
Bless you.


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Review from P F (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit to see my mother at Shottermill today was arranged only one hour before I arrived. The care manager was very polite when speaking on the phone to arrange this visit. On arrival, things were obviously busy with a previous visitor, but I was greeted by the business manager, who is always very
welcoming. I appreciate all that is being done for the care of my mother.

Reply from Mike Beere, Business Manager at Shottermill House

Hi Peter, thanks for taking the time to review. It's been amazing to have your Mum with us. She is a much-loved member of the home.
Bless you.


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Review from Julie C (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Shottermill House. My mother has been a resident for over two years and has received great kindness, consideration and excellent care. Shottermill House is a bight and clean rest home with lovely staff who are always smiling and happy. It is a calm and peaceful home, welcoming
and comfortable.

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Review from G K (Daughter-in-law of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent home! Always receptive to residents needs and always keep family well informed.

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Review from David A (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill House have cared for my mother for over 4 years now, but recent months, because of Covid-19, have been particularly difficult for them. However, they have risen to the challenge and responded magnificently. Initially, I was not able to visit in person, as they went into a total lockdown,
but a recent easing of regulations has meant that, in August, I was able to have a short garden visit. Because of their diligence, nobody in the home has been ill with covid, and my mother continues to be very happy, and I cannot thank them enough for their love and care.

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Review from Kevin M (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill House have been extremely kind and caring whilst looking after my mother. We feel very lucky to have found such a caring home, which follows Christian values, which is also in the area she lived all her life. She is very happy living there.

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Review from Steve (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shottermill House is a wonderful care home.
My mother is registered blind and has severe mobility problems.
There is nothing I can fault on the care she receives. The staff are always on hand to help and the management are always available to answer any questions.
They have activities every day
and the residents are always happy to participate.
My family could not have chosen a better home for our mother’s twilight years.
I cannot thank them enough for looking after our mother with such love and care.

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Review from Alison S (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Shottermill House has looked after my Mother extremely well for the last four years. She has been treated with patience, respect and love. The Christian ethics permeate the place and Mother feels that she is among friends. The residents are fed well and despite the lockdown, the staff work hard to keep
them entertained. I feel that my Mother is in the best place that she can be, she is living well despite her dementia.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Shottermill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Shottermill House is calculated as follows: ( (187 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 243 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shottermill House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Mike

Mike Beere

Job Title: Business Manager

Joined: 2018

Mike is an experienced Project Manager/Administrator, with over 25 years of experience leading teams and delivering projects, especially in the Charity sector, but most recently with an offshoot of the NHS. He holds a management qualification from the Institute of Leadership and Management and a Level 4 PTTLS teaching qualification. He was previously the Director of the Manchester City Mission.


Mike has a heart for people in later life and recently helped administer a project in the South West called Transform Ageing - a pioneering programme taking a community and design-led approach to improve people’s ageing experience.


Anne

Anne Pegler

Job Title: Registered Care Manager

Joined: 2022

Anne has over 40 years of nursing experience and has experience developing and maintaining high standards of care across several care homes. She is very passionate about sharing her faith and her walk with Christ and is actively involved with her local church.


Deborah

Deborah Callewaert

Job Title: Activities and Community Engagement (ACE) Facilitator

Joined: 2021

Deborah started working at Shottermill House in August 2021. She returned to the UK at the end of 2020 as she and her husband felt it was the right time to move back to help their family, having lived in Belgium for 20 years. Deborah worked in metalwork, and administration and finally ran a childcare facility.