Fees subject to assessment
Visitors are welcome to Springkell House Care Home, if wishing to meet with the home manager, please call in advance to arrange an appointment.
Springkell House Care Home has a Review Score of 9.8 (9.845) out of 10, based on 12 reviews in the last 2 years. Over all time Springkell House Care Home has 50 reviews.
Review from Jillian T (Wife of Resident) published on 27 October 2021
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5.0 out of 5
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Review from Sheila A (Wife of Resident) published on 22 April 2021
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5.0 out of 5
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Review from Gillian G (Wife of Resident) published on 17 December 2020
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5.0 out of 5
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Review from Peter H (Son of Resident) published on 23 June 2020
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5.0 out of 5
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Review from Brian R (Son of Resident) published on 4 May 2020
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4.0 out of 5
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Review from Catherine J H (Daughter of Resident) published on 29 January 2020
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5.0 out of 5
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Review from E L (Son of Resident) published on 17 September 2019
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5.0 out of 5
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Review from J B (Niece of Resident) published on 10 September 2019
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Overall Experience
4.0 out of 5
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Review from T D (Niece of Resident) published on 10 September 2019
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5.0 out of 5
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Review from L W (Daughter of Resident) published on 10 September 2019
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4.0 out of 5
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Review from R G (Son of Resident) published on 10 September 2019
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4.0 out of 5
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Review from E D (Granddaughter of Resident) published on 1 April 2019
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5.0 out of 5
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Review from Elizabeth C (Daughter of Resident) published on 21 February 2019
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5.0 out of 5
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Review from A C (Power of Attorney of Resident) published on 20 February 2019
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Overall Experience
4.0 out of 5
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Review from Peter A (Son of Resident) published on 18 December 2018
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5.0 out of 5
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Review from Susan S (Sister of Resident) published on 14 December 2018
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5.0 out of 5
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Review from Karen I (Daughter of Resident) published on 18 June 2018
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5.0 out of 5
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Review from Tony A (Husband of Resident) published on 15 January 2018
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5.0 out of 5
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Review from J S (Daughter of Resident) published on 8 January 2018
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5.0 out of 5
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Review from P B (Friend of Resident) published on 22 December 2017
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5.0 out of 5
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The Review Score of 9.8 (9.845) out of 10 for Springkell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.845 for Springkell House Care Home is calculated as follows: ( (121 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.845
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Springkell House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Sep 2023
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Job Title: Support Manager
Joined: 2023
I have worked within the care industry for more than eighteen years, thirteen of which I have spent at Beritaz Care. My whole family worked in the care industry so it has always been what I wanted to do, I am glad to have been able to follow in their footsteps.
My role at the home involves caring for and supporting our residents however they need. I oversee the staff on the floor, making sure correct procedures are being followed and offering my help when needed. I really enjoy caring for the residents and spending time talking to them. Working at Springkell House is made even better by the great team I have around me, we work very well together and everyone gets on.
The training offered by Beritaz is brilliant, my biggest achievement since being with the company is gaining my NVQ level 3, and I am now working towards my level 4 qualification. I wouldn’t be in the position I am in now without the training and support of Beritaz Care as an employer.
Job Title: Head Chef & Facilities Supervisor
Joined: 2004
I began my professional catering career as an Army chef, I then worked in restaurants before coming to Springkell House in 2004. The management team and Beritaz Care are forward-thinking and encourage you to develop your skills and knowledge. I have achieved NVQ 2 in catering, NVQ 3 in Hospitality and in 202 I achieved Diploma 4 in Hospitality Management. I have overall responsibility for managing the kitchen.
I take real pride in the food we serve at Springkell House, ensuring that it is good quality, healthy and appetising. Spending time with the residents creating menus and seeing clean plates at the end of mealtimes is very rewarding for me.
A highlight of my career and my proudest moment was being nominated as a finalist for Chef of the Year at Surrey Care Associations 2019 Care Awards. In 2019 we also started a luncheon club for Hindhead’s local community, the response and the feedback from has been brilliant
Job Title: Home Administrator
I have not always worked in care, prior to moving to England from my home country Slovakia I was a dress designer and worked in retail becoming a manager of a shop before taking time out to have my children.
My husband Jogi started working at Springkell House, and meeting his colleagues encouraged me to join the Springkell House team. I first started working as one of the domestic team and helping out in the kitchen. I’m now the activities coordinator which has allowed me to utilise my creative skills and have more contact with the residents which I enjoy very much. With the support of the manager, I successfully achieved a Diploma in activities.
I feel I have grown as a person and in confidence since working at Springkell House but most of all I am rewarded every day by seeing the residents happy and engaged in the activities we put in place.
Job Title: Senior Care Assistant
Joined: 2021
I joined the team at Springkell House in November 2021 as a care assistant, prior to this role I worked in London as a domiciliary care worker.
I was inspired to join the care industry due to my personal family experience. Being involved with caring for my mother who was suffering from paralysis and supporting her daily needs, motivated me to pursue a career in care, as I feel truly passionate about helping others.
A friend informed me about the vacancy at Springkell House and I was excited about the opportunity. I have really enjoyed my time working here, having the opportunity to progress my skills and knowledge, my confidence has massively grown since I came here.
I enjoy working and interacting with the residents every day and working as part of a close-knit team with my fellow staff members. Everyone at Springkell House is friendly and supportive, it’s a wonderful place to work.
Job Title: Chef
Joined: 2017
I first joined the team at Springkell House in October 2017, I had only moved to the UK three weeks prior to starting my role. When I joined, I was part of the domestic team at the home, starting in the role of Kitchen Porter before being offered the role of Cook in December of the same year.
I have always thought that the kitchen is the soul of a house, as a child, I spent many hours in the kitchen with my family cooking and enjoying our meals together. My mother was working at Springkell House before I joined, it is thanks to her I found out about the job opportunity.
They say that God won’t give us what we ask for, but what we need. I am very happy to have been given the opportunity to work here, Springkell House very quickly became like a second home to me. The team at the home all know each other very well and feel as if we are an extended family to each other.
Since joining Springkell House I have been supported to develop my skills, I have completed my NVQ level 2 and am planning to continue to do more.
Job Title: Domestic & Kitchen Assistant
Joined: 2023
I have been working at Springkell House Care Home as a Domestic and Kitchen Assistant since October 2023.
Before joining Springkell House, I worked in an Italian restaurant as a kitchen assistant and assistant chef in London.
I always love to help people, everyone around me knows that I am one of the first people to volunteer to help someone when it is needed. For me, working in the nursing and care sector is a perfect fit and I feel blessed to play a part in caring for others. My wife Razin also works at Springkell House as a Care Assistant, which is another reason I was keen to take the opportunity to join this team.
My job is to keep the home clean and germ-free, for the safety and comfort of the residents. I also help the kitchen team with the resident’s daily meals. I enjoy serving the residents a nice cup of tea, it brings a smile to their faces and I enjoy knowing I have made them happy.
The residents are the heart of the home and seeing them every day reminds me of my own loved ones, some of whom have sadly left us. I am grateful to be part of a team that feels like a family, where no matter the challenges we are faced with we always support each other. It is a wonderful and amazing place to work.
Job Title: Activities Coordinator
Joined: 2023
I joined the Springkell House team in June 2023. Before then I had been working in fields of activity very different from care, and it took me a while to realise that I would love to work closely with people and find a way to help others.
As I decided to make such a big change in my career, I thought that it would be great to start with a smaller and more family-like company, and ideally somewhere close to home. The law of attraction worked in my favour and a friend told me about the Activities Coordinator role at Springkell House.
My job involves bringing a joyful smile to the faces of those in need, often helping those with lonely minds and tired hearts, sometimes walking on their last path. I organise the residents’ activities schedule, encouraging wellbeing and bringing fun to their day as much as possible. My favourite part of my job is that I can combine my passion for arts & crafts with work, and it challenges me to find suitable ways for the residents to enjoy moments of life. I enjoy talking and interacting with the residents while getting to know them and learning about their lives. I enjoy the challenge of finding activities that are interesting and enjoyable for them to engage with every day.
I am very grateful that Beritaz Care gave me their trust and the opportunity to develop a career in the care sector. I am grateful to work at Springkell House because here I have the opportunity to develop my skills and continue my path forward. I am grateful to be part of a team that feels like a family, where no matter the challenges that we are faced with, we always support each other.
Job Title: Care Assistant
Joined: 2023
I joined the team at Springkell House in February 2023, my journey at the home so far can only be described as great. I was sponsored to come to the UK to work, transitioning from my country was a difficult decision but one I am glad I made. When I arrived at Springkell House I was greeted by an amazing team and made to feel comfortable straight away. I immediately felt at home in such a warm and welcoming atmosphere.
Working with the rest of the team has been wonderful. Even though we are all from different cultural backgrounds, we accept each other and work in unity. Each member of the team has great ideas and knowledge which they are happy to share with each other. Working with Beritaz Care has been great, they have helped me to feel welcome and provide excellent training, which is really important for our everyday tasks.
Job Title: Care Assistant
Joined: 2023
I have always wanted to help others and do something that makes a positive difference in people’s lives, so a career in the care industry was the perfect fit for me. I have been working as a Care Assistant at Springkell House since the spring of 2023, I love being able to work so closely with the residents and feel like I am helping to make their day a little bit brighter.
Before coming to Springkell House I worked as a domiciliary carer, helping elderly people within their own homes. While I found this work very rewarding, I struggled with the constant travel. I wanted to find somewhere I could come to every day and feel part of a team, while still knowing what I do is having a positive impact.
I really enjoy helping the residents at Springkell House, my job involves looking out for not just their physical but also mental health. Having a good team around me makes a big difference, we get on really well and work together as a team. I am happy I get to do a job I enjoy.
