Stanecroft

Spookhill, North Holmwood, Dorking RH5 4EG
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9.9 34 Reviews
  • Stanecroft, Dorking
The dedicated and caring team at Stanecroft care home provides a wide range of respite or permanent care, including residential and dementia care, in attractive surroundings.

Stanecroft boasts a stunning rural location where residents can enjoy luxury living with all the home comforts they need. Set on one level, the home is completely accessible, promoting residents to live independently as they go about their days. When care is required a 24 hour call systems ensures residents' safety at all times.

Monthly residents' meetings give residents and families the opportunity to feedback and make suggestions about life in the home. Outings have been organised as well as additions to the garden and a new bar area - all at residents' requests.

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Care Provided by Stanecroft

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Emma Fox (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Stanecroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,707
    • Self-Funded Residential Dementia Care from £1,797
    • RESPITE Self-Funded Residential Care from £1,917
    • RESPITE Self-Funded Residential Dementia Care from £1,969

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Stanecroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Stanecroft Reviews (34)

Total of 34, showing 1-20
9.9

Stanecroft has a Review Score of 9.9 (9.922) out of 10, based on 13 reviews in the last 2 years. Over all time Stanecroft has 34 reviews.

Overall Experience

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  • 7
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Review from Tim M (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so fortunate to have Dad at Stanecroft after weeks of searching for a suitable place. They are experts when it comes to dementia and he settled quickly and was very comfortable.
For me, the people there are a cut above the rest. They just treat patients like family. It's very heartwarming to
have such an engaged group of caregivers for your loved one.
I'm very pleased and grateful for our experience with Dad, and would be happy to fully recommend them to anyone thinking of them as a care home in the Dorking area

Reply from Fiona Madder, Home Manager at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


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Review from Tracy C (Niece of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Stanecroft are amazing! From the very first minute my aunt arrived, the care they showed, and the support they gave, enabled her to enjoy life whilst living with Alzheimer's disease. During her stay of almost 3 years, she developed new friendships and frequently told me how much she
'loved it' at Stanecroft. Their activities programme, and outings, allowed her to socialise with others. The management and care staff kept me well-informed at all times. Knowing that my aunt was happy, safe, and well cared for, relieved so much of the worry that comes when caring for with someone with this horrible disease. I highly recommend Stanecroft.

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Jill C (Sister of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my sister received, for almost three years she was a resident at Stanecroft. All the staff are so compassionate, helpful and fun. My sister enjoyed the variety of entertainment offered in the Day Room. The residents' diet and presentation of food is excellent.
She was so much happier at Stanecroft than what became a struggle for coping at home. Stanecroft for the residents becomes more than a home, it becomes their home. Sadly my sister has now died, but thank you to everyone for all your care and supporting the family too.

Reply from Reviews Team, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Debbie W (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Stanecroft Care Home for respite care beginning of September 2024, he has never been in a home before and he settled very quickly, the staff make this home, nothing is too much trouble, they are friendly and caring with all of the residents. My dad has decided that he wants to stay
permanently now and he can't speak highly enough of the place and mostly the staff. They are all so kind to the residents, it means the residents' families can relax knowing they are in safe hands. Thank you to all the team for your help with settling Dad in, you are really appreciated.

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from S T (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Stanecroft since 2018, Mum is very happy and well cared for. From management, carers and domestic staff, they are all kind, compassionate and caring. Mum's key worker is exceptional she is truly amazing the rapport and love she has for Mum are admirable.

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Review from Kate S (Granddaughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived at Stanecroft for almost a year and moving her there has been the best decision for her welfare. Grandma has really flourished since moving to Stanecroft. She is safe, happy and stimulated. Gone are the days of her staring at 4 walls or sleeping the day away, she is now active
and involved in the many events and activities on offer at Stanecroft. She has friends, company and stimulation. The staff at Stanecroft are excellent. Kind, caring and so obviously fond of all the residents. There is no apparent 'us and them' between the staff and the residents; they are one big family and I could not feel more confident and reassured that my grandmother is in the best place!

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Tracie B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Stanecroft for nearly 2 weeks. The manager showed us around and it is very clean, bright and spacious. The staff are very happy and helpful, her room looks over gardens. I’ve been into home today to blow dry Mum's hair, she was very cheerful and having a laugh with the staff. She is
enjoying the activities and seems happier than when she was at home. Having company all day is good for her.

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Katie O (Granddaughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always happy and helpful. Nothing is ever too much to ask. My grandmother is finding it a little difficult to adjust, having some days where she is upset and the staff take the time to talk to her and make sure she is settled and ok. We pop in and my grandmother is always clean and looking
her best. There is a great range of activities for them to get involved in which is lovely to get them communicating with other residents.

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


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Review from M W (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the Stanecroft care home team, they were very friendly, reassuring and took time to answer my questions. Mum settled in quickly which was definitely helped by the warmth and individual care shown by all the team. Some highlights - Mum has enjoyed the meals, putting on weight.
The trips Mum has been on sound awesome - I wish that I could have attended them too. The home is relaxed with some very nice touches such as animal visits. I am very grateful for the warmth and care that you have shown Mum and being so nice when I have turned up to see Mum at random times. Many thanks!

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team


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Review from M L (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum of nearly 98 years of age, she was a resident at Stanecroft Care Home for over two years, she was so well cared for by all the staff, who were so caring and kind. Mum enjoyed all the food and gained weight, which the staff always kept us informed of, as with any additional medical needs. Mum
especially enjoyed her coffee that the staff made especially for her. Mum also loved all the activities, dancing especially, singing to all the old songs. Mum made many friends at Stanecroft, whether it be staff or residents. This is a fantastic care home which gives 100% care and support to their residents and makes it feel like home from home. Thank you to all the staff that gave such wonderful support and care to our mum, we are so grateful to you all.

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Review from Terri K (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently took up residence at Stanecroft Care Home. My mum smiles again, laughs and has a calmness that is so endearing to see. My mum is so happy to be in a home that makes her feel like she is part of a family, the Stanecroft family. A big thank you to all the staff and carers at Stanecroft
Care Home, each and every one of you wonderful people has helped to make my mum's world a better place. God bless you all.

Reply from Fiona Madder, Reviews Team at Stanecroft

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Stanecroft and that your mother is doing so well.


Many thanks, the Care UK team


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Review from Howard M (Brother-in-law of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has dementia and has been living in Stanecroft Care Home for just over a year and is very happy. She likes the staff, the food and her room.
I have found the staff are very kind, caring and professional at all times. Overall, I don't think we could have found a care home better suited
to her needs.
A great care home with excellent management and staff.

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Review from J H (Granddaughter of Resident) published on 3 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stanecroft cared for our Grandad for just over a year and did an excellent job. The layout of the home is bright and welcoming, easy for residents to navigate and helps residents to feel as if it is their own home. The staff go above and beyond to get to know the residents and support them with their
needs. Our grandad was always well looked after and enjoyed the food and activities, particularly the musical entertainment. Due to his Alzheimer's, he would not have been the easiest man to look after, but the team did an excellent job of helping him to wash and dress each day and encouraging him to take part in the activities. The additional thoughtfulness of giving us space to have a birthday party for him and the care, compassion and attention they showed him did not go unnoticed, and we will always be grateful for the care they provided.

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Review from Sallyann W (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrive 4 weeks ago, the care, patience and help all the staff have given my mother is unbelievable, not only helping my mother but myself, my brother and my nieces to navigate the health care system.
In four weeks my mother has gained weight and been involved in more activities than she has
done in years. With all the wonderful staff caring and encouraging her to get involved in arts and crafts to music therapy. Her health, happiness and safety have been such a worry, but now she is healthy happy and safe.
Thanks all to the staff at Stanecroft.

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Review from Basil H (Husband of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, of 57-years, is an Alzheimer's resident for the last 26-months.
She is in the best hands I could have ever wished for.
Sad as I am, I'm actually at peace knowing she is looked after better than I could ever do.
Professionalism and kindness works alongside the 'love' that she receives and
I witness.
I trust all Stanecroft staff with the one person I hold most dear.

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Review from Linda L (Daughter-in-law of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff provide excellent care to all the residents. Staff are friendly and go out of their way to provide the utmost care, companionship and health care needs to the residents. The residents enjoy the entertainment, arts and crafts and even singing the old songs. Stanecroft is a very safe environment,
offering excellent food and endless cups of tea and coffee. Mum's hair always looks lovely as hairdressing appointments can also be arranged along with manicures and pedicures for the ladies.
Mum has flourished since arriving at Stanecroft, she has built excellent relationships with all the caring staff. We can make a phone call to have a face to face meeting with the manager at any given time regarding any concerns that we may have. We would like to take this opportunity in thanking all the staff for their endless support and care shown to Mum. Thank you.

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Review from Tim B (Nephew of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is a long term resident of Stanecroft, and he has been treated really well throughout the pandemic. The staff are helpful, friendly and always helpful with any questions etc.
The home is clean and tidy, and I think my cousin tends to think he is a hotel resident most of the time!

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Review from Meryl K (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stanecroft is an amazing place, full of amazing staff. Nothing is too much trouble for any one of them. They go above and beyond to be helpful. The care and attention my dad and family get are incredible. My family and I can relax knowing my dad is safe and cared for by such lovely, friendly, caring
people. I thank God every day that he is there.

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Review from Ian O (Son-in-law of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Stanecroft are always happy, enthusiastic, welcoming and attentive. Nothing seems to faze them or is too much trouble.
My father-in-law is settled and happy. The family can now breathe a sigh of relief knowing he is safe.

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Review from A L (Husband of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very accommodating and the management team are both excellent. I am pleased that my wife is in such a good place (Stanecroft). Recently I have been invited to lunch with my wife, which I greatly appreciate; the food is excellent.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Stanecroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Stanecroft is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) ) ÷ 154 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stanecroft is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Emma

Emma Fox

Job Title: Home Manager

I've worked for Care UK for over 15 years. One of the best things about this role is seeing the difference a positive experience or conversation can make to a resident. Seeing smiles and hearing laughter every day around the home makes me so proud to work here and to work in a care setting.


I continue to learn new things every day, and I have lots of aims for the home, including developing our environment to make it even better, and to make residents’ wishes come true. Big or small, we make people’s dreams a reality. For example, when a resident wanted to be a bride for the day to relive her big day, we supported her to wear her wedding dress and I walked her up the aisle.


Frequently Asked Questions about Stanecroft

What types of Care is Stanecroft registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stanecroft provide?

Day Care is an additional type of care provided.

How many Rooms does Stanecroft have?

There are 50 Single Rooms.

What are the Facilities & Services at Stanecroft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stanecroft to the centre of Dorking?

1.5 mile(s) as the crow flies, distance by road may be significantly further.