What types of Care is Signature at Banstead registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature at Banstead provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Signature at Banstead?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature at Banstead to the centre of Banstead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Signature at Banstead care home, Croydon Lane, Banstead, Surrey SM7 3AG

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Review from Nicola D (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience

Finally we have found a 'home' for dad. We lost mum in July 2023 and dad, who was fit as a fiddle, driving, playing bowls and adjusting to a life without his soulmate, had a stroke out of the blue. His left side has been affected, leaving him unable to walk which of course has turned his life upside

down! Signature of Banstead is the 3rd Carehome placement we have tried since dad came out of hospital and we can at last see the dad we had before his stroke. He has been there just under a week and already he looks healthier, bright eyed and chats to anyone and everyone! The care team are wonderful, always stopping to say hello, have a little chat or simply a wave and a smile - all this means so much to residents, especially when settling into somewhere new. Dad has a friend he sits with at mealtimes everyday and it is wonderful to see him chatting at the dining table. Signature of Banstead have given my dad a future without mum, it's great to see him smiling again.

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Review from Chris T (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience

A fantastic facility, with helpful and caring staff that help create an engaging environment for your loved ones to enjoy life.
My Father did not have good experiences at 2 other care homes prior to Signature, however since moving in he is starting to find a new lease of life and wanting to engage

with what the home has to offer.
There is a real focus on care and inclusion, providing interesting entertainment and ensuring that first class meal options are always available. This really helps make all the residents feel like this is a home from home.
Keep up the good work everyone!

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Review from J G (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience

My mother was very happy during her respite stay at Signature at Banstead. It was an excellent experience for her and it helped her to get her strength back.
The staff when I visited were always friendly, kind and caring. The home feels very welcoming and everything is clean and well maintained. The

Bistro is a lovely area to sit and chat and have a drink.
My mother enjoyed various activities particularly the exercise groups.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are so glad to hear of your mum's positive experience of her respite stay and are thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your mum enjoyed this aspect of her stay in our home and your kind words will be passed on to the team.

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Review from May W (Respite Resident) assisted by family/friend published on 31 January 2025
Submitted via Website • Report

Overall Experience

Good experience. Staff were very good and the facilities were very good. Cleanliness was excellent. Food was variable, often good but sometimes not up to standard e.g vegetable overcooked. Food was sometimes was too cold but was overall a good choice. Breakfast was outstanding.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to write a lovely review. We really enjoyed having you stay with us and look forward to seeing you again soon.

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Review from S M (Respite Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience

Mum was in respite for two weeks over Christmas, in a nice bedroom with an ensuite. We were invited to dine on the first day, which gave us an idea of the good quality of food. The care was personal to my Mum. With knowledge from Mum's assessment, two members of staff from Mum's country of origin came

by the room on the first day to introduce themselves in her language and you could tell this put her at ease. All the staff we encountered were warm and polite and seemed well-trained in dealing with dementia residents. The facilities are excellent throughout the whole building, including the dementia wing. The place is clean and the decor is to a hotel standard. The activities are frequent and varied. My Mum had barely been there a couple of hours before she was off on a minibus to see the Christmas lights. On our return after two weeks, she was in no rush to leave and hugged all the staff goodbye. They told me she was a pleasure to care for. Although a bit pricey, I cannot fault the service.

Reply from Sue Hester, Home Manager at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home and we are glad to have made a difference. Our team here at Signature at Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided were one of your Mum's favourite elements of our home. We hope to see you again soon.

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Review from Phil N (Nephew of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience

It is never easy having to put a family member into a care home, however the experience at Signature at Banstead was excellent. Client Liaison Manager who takes care of new residents was excellent and took care of everything we needed and I cannot fault the service we got. The home has been brilliant

for my Aunt who is not only thoroughly enjoying living at Signature but is also thriving. There is no doubt that she is far better at being in the home rather than being alone at home. She gets involved in all of the activities of which there are many and all of the staff are so helpful and welcoming.
Any of our family members that visit, say it is not like visiting a care home but more like visiting an expensive Hotel because of the experience. It really was the best decision we ever did and has been such a positive thing for my aunt.
I have to say it is value for money from the aspect that many homes are costing this and for what they offer, however it is a shame that these costs are so high.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are thrilled with your positive experience and glad your Aunt has settled in so well to Signature at Banstead. We take great pride in delivering high quality care and providing facilities to our residents. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your Aunt enjoys this aspect of our home and your kind words will be passed on to the team. Your recognition of this is invaluable to our team, thank you.

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Review from Shirley W (Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience

My husband and I moved into Signature at Banstead at the beginning of October.
We were both a bit uncertain as to whether or not we had done the right thing but believe me it has proved to be so right. Everyone is so friendly and caring. There is a lovely atmosphere and the carers are so caring, but

so is everyone. Whoever you meet in the various areas they will speak.
There are good activities to take part in and the Activity Team keeps you busy if that is what you like.
If you like a quiet time there are plenty of areas in which to do this.
Do not think there is an Assisted Living Home better than this one.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to write such a lovely review. It is a pleasure having you both here and we are so pleased to hear you are so settled. We are glad to have made a difference.

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Review from Caroline C (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience

From our first interaction with the management team at Signature at Banstead, we were very impressed. The home is spotlessly clean and very well cared for. The bedrooms are well-sized with excellent en-suite facilities. The lounge and dining room are welcoming and spacious and the coffee area for residents

and their families to use is warm and inviting.
Mum was very anxious about the move but the carers were kind and supportive of her. They took the time to get to know her and recognised her worries so that she felt supported. They are encouraging and enabling but never pushy. They always treat the residents with respect and make them feel valued.
The food is very good - beautifully presented by kind and attentive staff. The activities team are creative and arranges a wide range of activities which the majority of residents seem to participate in and enjoy. Overall I would recommend this care home for both its facilities and more importantly for its care and compassion.

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Review from Michael M (Relative of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience

I was struck by the speed with which the staff remembered my name and connected my wife and me to her sister who has become a resident. Their attention to detail and their caring nature have made us feel entirely confident in leaving my wife's sister in their hands. She has complex needs which they

are attending to 24/7.
Wonderful.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are thrilled with your positive experience and glad your sister has settled in so well to Signature at Banstead. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you. See you again next time you are visiting.

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Review from S M (Sister of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience

Since my sister has been in Signature she has been treated with kindness and compassion by everyone at the home. I cannot praise the staff too highly as they do their work efficiently and always with a smile. She needs a great deal of care but nothing is too much trouble. I would recommend Signature

Banstead as a top class care home.

Reply from Sue Hester, Home Manager at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your review is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. See you again next time you are visiting.

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Review from Steph C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience

I was in need of some urgent respite care for my mum with dementia. I was quickly put in touch with a particular member of staff who was very friendly and welcoming. She talked me patiently through the whole process and showed me around the home and gardens.
Another staff member met Mum in the hospital

the next day and was really lovely & kind and was able to assess her needs.
Mum spent 2 weeks in Banstead and received really lovely care from dedicated, compassionate & empathetic staff. Mum enjoyed the interaction with the staff and ate some lovely meals.
We will definitely consider Mum returning in the future.

Reply from Sue Hester, Home Manager at Signature at Banstead

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We will look forward to seeing her again in the future.

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Review from Sally S (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

A very big thank you to Signature at Banstead for ensuring my parents settled into the home so quickly. Sixteen months ago both Mum and Dad moved in and it has been filled with lots of activities and social events, which they have enjoyed very much. The staff are all very caring and always go over and

beyond to ensure Mum and Dad are happy. If any matters arise the Signature team are very quick to respond and address the matter. As a family, we are very happy and feel very relieved that they have settled in and met many new friends.

Reply from Sue Hester, Home Manager at Signature at Banstead

Here at Signature at Banstead, we endeavor to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team. It is a joy to have your Mum and Dad here with us. See you again soon.

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Review from Nick D (Son of Resident) published on 20 July 2024
Submitted via Website • Report

Overall Experience

My mum has now been a resident at Signature Banstead for a couple of months or so. It's fair to say that she had some reservations about the move but has settled in really well. The staff are very friendly and welcoming and have made sure that Mum is fully involved in all the activities and she says

they can't do enough for her! It's great that family and friends can pop in whenever they are in the area and there's a great relaxed environment which puts Mum at ease.

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Review from Jayne D (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience

My lovely Mum moved into Signature Banstead in May. She was extremely anxious and frightened, it was such a big life change for her to leave her own house and begin a new life at Signature. As a family we prepared her suite so it was really like home from home. From the very first day every single member

of staff did everything they could to make Mum feel welcome and cared for, managers, reception, carers, activities team, catering, cleaning staff, not forgetting the lovely lady who does the personal laundry, all were so kind. Mum settled in fairly quickly, and I felt very confident that she was being very well looked after. Two months on and she is enjoying her new life. There is always something going on, indoor activities and outings in the minibus. The facilities and food are excellent too. I really don't think we could have found anywhere better for my Mum. A big thank you to everyone at Signature Banstead.

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Review from Sophie H (Granddaughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience

My granny moved into Signature middle of April and has settled in great. Staff are always friendly and welcoming, supported our family during the change from home to care work which was so helpful. Facilities are wonderful, plenty of activities for the residents and trips which is so important to her

and her wellbeing. Being able to have her hair done regularly in house is lovely too.

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Review from S B (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience

All the staff have been wonderful - very caring and considerate, and they treat the residents with dignity. There are lots of activities to join in with, and a real buzz about the place. The bistro and lounge are lovely areas for residents to meet in.

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Review from I O (Son of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience

Considerate and skilled in creating an uplifting atmosphere. Very good at welcoming residents, helping them settle, join activities, receive assistance according to their needs and wishes, and strong at communicating with the residents and their families.

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Review from Helen B (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident since November 2023, and all the family are pleased to see how well she has settled in. From erratic eating and watching TV all day she is eating well and is both mentally and physically stimulated by the activities. I and other family members have experience of other care

homes, and this is one of the best we have come across. We are all relieved that my mother is so well cared for and making new friends.

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Review from K W (Granddaughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

I have been a regular visitor (several times a week) since my Grandmother moved in 6 months ago. I always find Banstead Signature to be a really warm welcoming environment. The staff team are really established with very little staff turnover, they work really well together to ensure the best for the

residents. I have been really impressed by the range of activities and events that are arranged for the residents. The rooms and communal spaces are extremely well maintained and the food menus always look good. I genuinely don't think we could have found a better residential home for my Grandmother.

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Review from Mike D (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My mother moved into Signature about 8 weeks ago, after living alone and independently for about 5 years. From the very outset every single member of the staff has been fantastic. Everyone is always friendly, treating the residents with real respect, helpful and there's a noticeable positive attitude

in all the interactions between the staff and residents. This consistent high and caring standard of behavior has really helped my mother settle in to her new way of life. It's great to hear her tell me about activities she's enjoyed taking part in, something I never imagined would happen given her independent way of life before. Thank you everyone in SH!

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Meet the Team (7)

Michael Brown

Job Title: General Manager & Registered Manager

Joined: 2023

I started my career in social care in 2009 and since then, I have worked in a variety of different areas such as Learning Disability, Mental Health, Dementia and predominantly Residential Care. I have experience of being a Registered Manager for four residential care homes, each one slightly bigger than the last. Those 14 years of care experience have led me to be successful recently in joining initially as Deputy Manager and then as General Manager from November 2023. I have been particularly keen on working in a home that looks and feels like a five-star hotel! Ultimately, I want to be part of a team that goes above and beyond and is collaboratively working towards being CQC-rated Outstanding.

Christina Webb-Smith

Job Title: Deputy Manager

Joined: 2013

I first joined Signature in 2013 as a Care Assistant, was promoted to the role of Reminiscence Coordinator, then to the Dementia Care Manager role, and since November 2023, I have taken on the role of Deputy Manager at Signature at Banstead. Every day, we provide purposeful and meaningful activities to enhance mental and physical stimulation for our residents. Having worked in such a wonderful community is incredibly fulfilling, as I witness the daily smiles on our residents’ faces. Now leading the broader team, my overall responsibility is to ensure that the home is run to the highest of standards, ensuring excellent delivery in all aspects of care. I offer support to the General Manager in all clinical matters and step in when the General Manager is absent. The stability and continuity of the management team have allowed my career to excel and take on my newest adventures. I very much look forward to my future within this role here at Banstead.

Sue Hester

Job Title: Client Liaison Manager

Joined: 2022

After a 27-year career in financial services, I moved into the care sector in 2013 – it was the best move I ever made. Having previously worked at Signature at Banstead for four years, I rejoined the home after a three-year break at the beginning of October 2022. Having previously been in the position of looking after the care needs of both parents, I know first-hand the uncertainty and concerns that families face. I am absolutely delighted to be back as my job allows me to see the difference it makes to people's lives, moving into a home as vibrant as Signature at Banstead. I often say to families that when their loved one moves into a care home, it is like picking up a new book and starting a new chapter. I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career. As soon as you walk through the doors here, you can feel the warm and welcoming atmosphere. The whole team are exceptionally kind and caring. My role is primarily to support and guide anyone looking at care options, either for themselves or a loved one. I will be your first point of contact within the home and will be there right up to move-in day and beyond if you need further help thereafter. I look forward to meeting you and welcoming you to our beautiful home.

Rebecca Lee

Job Title: Dementia Care Manager

Joined: 2015

My journey started in 2015 when I joined as a Care Assistant at Signature. As a first experience of working with people, I found that helping people living with dementia was my passion and I haven't looked back. My role progressed from Care Assistant to Senior Carer, Care Supervisor and then to Dementia Care Manager. In this role, I manage both of our dementia communities called Lavender Lane and Bluebells. I oversee the operations, people and clinical aspects of the communities, ensuring the utmost standard of care, support, compassion and understanding of the residents. Providing person-centred care and engaging our residents in meaningful activities that stimulate their minds and bodies helps them live well with dementia. Leading our exceptional team across our dementia communities is something I am very proud of.

Olubunmi Oderinde

Job Title: Residential Care Manager

Joined: 2023

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.

Tamara Juckes

Job Title: Hospitality Manager

Joined: 2007

I started working as a Care Manager at Signature at Banstead in 2007 and became the Activities Coordinator in 2009, a role that I held until 2024, and a role that I loved. My background in the dance and entertainment industry gave me all the tools I needed to deliver a first-class program to our residents. Over the years I have been fortunate to win a number of national awards and most recently was Highly Commended at the 2022 Great British Care Awards (South East Region). My job has evolved over the years and I am proud to be a Dementia Practitioner Trainer and Dementia Ambassador.

There are very few jobs that offer the daily satisfaction and fulfilment that working in care does. Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!

I have recently decided to take on a new challenge, heading up the entire Hospitality function at Banstead, an opportunity that I am incredibly excited by. The role will mean that I oversee the food and beverage, front of house, as well as activities – I can’t wait to make a difference.

Alison Nicholson

Job Title: Head Housekeeper

I started working at Signature at Banstead many years ago now, and have never looked back. I started off as a housekeeper and was promoted to Head of Housekeeping so now I manage both the Housekeeping Team and the Reception Team. I am very passionate about my job and take great pride. I have a very good team that works very hard beside me to deliver excellent service. I also mentor housekeepers at other Signature homes which I love doing so that they too can thrive and also deliver the high standards of cleanliness expected across our company's portfolio.

Signature at Banstead

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Signature at Banstead Reviews (111)

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Care Quality Commission (CQC) Rating

Overall
Good

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Awards / Recognitions (11)