Signature at Banstead

Croydon Lane, Banstead SM7 3AG
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9.9 111 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.

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Care Provided by Signature at Banstead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Brown (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Signature at Banstead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Signature at Banstead Reviews (111)

Total of 111, showing 21-40
9.9

Signature at Banstead has a Review Score of 9.9 (9.893) out of 10, based on 53 reviews in the last 2 years. Over all time Signature at Banstead has 111 reviews.

Overall Experience

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Review from Diane M (Wife of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has slowly settled and adapted into this lovely care home and is now starting to participate in some of the activities. All the staff are very caring and professional and this helps to provide the calming atmosphere which benefits all the residents.

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Review from B T (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2020 which was a difficult time for everybody with Covid. All the staff kept everyone safe and entertained with a variety of virtual trips around the world. Since then the entertainment and care continues to be excellent. The residents are treated as one big
family no matter their capabilities. Mum is now 97 and still enjoys life to the full.

Reply from Sue Hester, Reviews Team at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It's so lovely for us all to see how much your Mum enjoys all the activities that we have available for residents to enjoy. See you again when you are next visiting.


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Review from S H (Regular Volunteer) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer and I love helping out with social events whenever possible and once a week I assist with arts and crafts in the dementia unit. There is a full timetable of daily activities for all residents and family members are always encouraged to join in.
The care and support that the home provides
to residents and their families is superb.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives. Thank you for everything that you do for our residents. Your support each week is very much appreciated. See you again soon.


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Review from Nigel D (Regular Volunteer) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Signature of Banstead for the last 7 years and I have always found the staff are attentive and caring to the residents. They also join in with the activity I provide to ensure they get the most out of our time together. I also regularly see the activities calendar and can see how
well the residents are entertained with singers, speakers and trips out along with baking afternoons and social events.
When I speak to the residents they all seem happy and well looked after.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Thank you for taking the time to write a review for us and for your very positive comments. Thank you for everything that you do for our residents. They very much look forward to your visit. See you again very soon.


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Review from G C (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Signature care home in September last year. He has a diagnosis of dementia. It was initially difficult for Dad to settle into his new environment; however, with the support of excellent management and an exceptionally wonderful care team, Dad is now settling in well.
The team has
been very supportive, providing good care for my dad.
It has been a huge relief to know Dad is being looked after by people who genuinely care.
I would highly recommend Signature at Banstead.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Thank you so much for taking the time to complete a review and also giving us five stars. It is greatly appreciated! We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. See you next time you are visiting.


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Review from J B (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is very happy at Signature at Banstead. After staying there on respite care, she decided she would like to live there permanently, so this is what she has now done. The main reason is that there is always something going on, such as outings, games, etc. She also enjoys all the company of the
residents and staff; it is a very friendly environment.

Reply from Sue Hester, Reviews Team at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It was lovely that your Mum chose us as her forever home, having stayed with us before on respite. See you again next time you visit.


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Review from R A (Sister of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is scrupulously clean, and the staff are highly experienced, kind and caring. I cannot fault this care home.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Thank you so much for your positive comments and for giving us a five-star review. It is really appreciated.


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Review from Jonathan L (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very helpful, welcoming and friendly. Mum has said food can be a little variable in the past but has improved this year with the new chef. Have had a couple of issues with the non-attendance of staff, after 30 minutes after Mum has activated her pendant - hopefully will improve this
year with the new system, but generally, staff come quickly if they can. The home is very clean and well-maintained. Lots of activities - Mum always appears to be busy with something. Mum is getting an internal phone as sometimes she finds it difficult to locate the right person through the concierge. Home went out of their way to take Mum to the Doctor when the taxi did not turn up and took Mum in their own bus - so greatly appreciated. Overall, very impressed with the standard of care, and Mum has committed to staying here on a long-term basis as a result.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Jonathan, here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. See you again next time you visit.


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Review from G P (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say that all the staff are so friendly, and nothing is too much trouble here. My mother has used Signature at Bandstead for respite care and has now been a full-time resident for three months, and she loves it there.
There always so much going on every day, and she’s very sociable.
So it’s
the ideal home for her; she just loves it there.

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Review from Juliet H (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several care homes and instantly knew this was the right one for my dad. The staff are warm, caring, friendly and welcoming and nothing is too much trouble. They show a real interest in each individual as a person and there is a genuine feeling of happiness, calm and inclusivity. There are
lots of interesting activities to either take part in or watch. I have been hugely impressed by the care and kindness shown to my dad and our family. There was one day when he wasn't feeling well and the attention to detail and care he received was amazing. It is wonderful to know he is in safe hands.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Juliet. Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their family's lives. It is a pleasure having your Dad live in our home.


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Review from Alison F (Partner of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner seemed to settle quite quickly into his two-week respite stay. He was welcomed by all staff and looked after very well. I was offered lunch which I accepted and enjoyed. My partner joined in a few of the activities and had a beautiful ensuite room. Friends and family who visited during the
two weeks were very impressed.

Reply from Reviews Team at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are very glad to hear that he enjoyed his stay with us.


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Review from R S (Resident) assisted by family/friend published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt a bit lost the first few days but once used to the place I enjoyed some of the activites. I met an interesting chap and sat with him for meals. I walked around the gardens with one of my visitors which was nice. The staff were kind and attentive.

Reply from Reviews Team at Signature at Banstead

Thank you for your review. Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Signature at Banstead. We are glad that you enjoyed your stay with us.


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Review from S B (Daughter-in-law of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home feels more like a hotel than a typical care home, which is lovely.
The food is varied and appetising.
The staff are very friendly and caring.
There are lots of varied and interesting activities.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Julia G (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the wonderful welcome from all the staff. I was extremely impressed when I just called in without an appointment one Saturday to pick up some information and was given a full tour. My mother was apprehensive at first but soon settled in and on her first day was again welcomed in a friendly
and professional way. Lots of activities available and the opportunity to make friends and social interaction. Would strongly recommend.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi. The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We look forward to seeing you again soon.


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Review from Simon W (Respite Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed somewhere to take two weeks convalescence following surgery. From my first visit to see round the home, I was very quickly confident that this would be the right place: the calm atmosphere, restful decor, comfortable furnishings and cleanliness, plus the feeling of welcome from management and
staff. After admission, everything lived up to and often exceeded my hopes. Staff and volunteers put a lot of work into keeping the residents safe, comfortable, healthy and engaged with activities and entertainments. The grounds and gardens are beautifully-maintained and offer a good space for gentle exercise and walks after meals etc. At the end of my fortnight, I was genuinely sorry to leave. If I need further convalescence in the future, or even a permanent residency in a care home when I can no longer cope on my own, Signature at Banstead will be my first choice. Worth saying too, that all my visitors while I was there were impressed and commented favourably on the home.

Reply from Reputation Support Reputation Support, Reviews Team at Signature at Banstead

Hi, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It was a pleasure to have you here and to help assist with your recovery.


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Review from S M (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and welcoming home where my Mum has been cared for extremely well in recent years. Many staff members have gone over and above, particularly during challenging Covid times. An extensive programme of activities caters for all interests and there is a beautiful garden for residents, family members
and staff to enjoy

Reply from Sue Hester, Reviews Team at Signature at Banstead

Here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Here at Signature at Banstead we encourage our residents to carry out their hobbies and explore new activities. We are happy to hear that your mum enjoys this aspect of our home and your kind words will be passed on to the team.


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Review from Stephen P (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been with Signature in Banstead since February 2023 and has settled in very well. All the staff know her name and are very attentive. The family feel comfortable that she is in the best possible place and has had some medical issues that have been dealt with promptly. Some distant family
members who have visited have likened it to a hotel.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Stephen. Here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. It's lovely to see how well your Mum has settled with us.


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Review from Andrew B (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are well looked after. Staff are kind and empathetic. Good programme of daily activities and food is excellent and varied. My parents often remark how happy they are, and we feel that we’ve done the best we can for them.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Andrew, thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. We are so pleased that your parents have settled in so well with us.


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Review from David B (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents (96 and 94) move into Signature at Banstead in March 2023.
They have a lovely room surrounded by their own furniture and have settled in well. The staff at the home are very caring and kind, and my parents both feel very safe there, which was our main consideration.
The home is
more like a hotel and is large and has plenty of activity space with a lovely garden. There is always lots to do, and a full programme is provided each week.
The meals provided are of a very high standard, and there is always plenty of choices.
Their medical needs are well cared for, and although my mother has dementia, she is treated with care and understanding by all the staff.
The staff there do an excellent job in what must be difficult circumstances. I cannot praise them enough for providing a safe and caring environment.
My parents feel safe and cared for and that is what we most wanted.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi David, we are thrilled with your positive experience and glad your parents have settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Deborah G (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for four months and has settled in really well. Signature at Banstead has such a lovely atmosphere, and nothing is too much trouble for the staff. The home is light and airy, and because downstairs is quiet and open plan, it's easy for Mum to see everyone even if she isn't in the
same room, so she never feels alone. The gardens are so well-kept, and there are plenty of places to sit outside. My mum enjoys talking to everyone, and the activity team goes above and beyond in keeping the residents busy. It has been a huge relief to see how well Mum has adapted to living in a home, especially as she was married for 64 years before my father passed away. I can not thank the staff enough for all that they do.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Deborah. The team here at Signature at Banstead would like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It is wonderful to see how well your Mum has settled with us.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Signature at Banstead is calculated as follows: ( (565 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 629 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Michael

Michael Brown

Job Title: General Manager & Registered Manager

Joined: 2023

I started my career in social care in 2009 and since then, I have worked in a variety of different areas such as Learning Disability, Mental Health, Dementia and predominantly Residential Care. I have experience of being a Registered Manager for four residential care homes, each one slightly bigger than the last. Those 14 years of care experience have led me to be successful recently in joining initially as Deputy Manager and then as General Manager from November 2023. I have been particularly keen on working in a home that looks and feels like a five-star hotel! Ultimately, I want to be part of a team that goes above and beyond and is collaboratively working towards being CQC-rated Outstanding.


Christina

Christina Webb-Smith

Job Title: Deputy Manager

Joined: 2013

I first joined Signature in 2013 as a Care Assistant, was promoted to the role of Reminiscence Coordinator, then to the Dementia Care Manager role, and since November 2023, I have taken on the role of Deputy Manager at Signature at Banstead. Every day, we provide purposeful and meaningful activities to enhance mental and physical stimulation for our residents. Having worked in such a wonderful community is incredibly fulfilling, as I witness the daily smiles on our residents’ faces. Now leading the broader team, my overall responsibility is to ensure that the home is run to the highest of standards, ensuring excellent delivery in all aspects of care. I offer support to the General Manager in all clinical matters and step in when the General Manager is absent. The stability and continuity of the management team have allowed my career to excel and take on my newest adventures. I very much look forward to my future within this role here at Banstead.


Sue

Sue Hester

Job Title: Client Liaison Manager

Joined: 2022

After a 27-year career in financial services, I moved into the care sector in 2013 – it was the best move I ever made. Having previously worked at Signature at Banstead for four years, I rejoined the home after a three-year break at the beginning of October 2022. Having previously been in the position of looking after the care needs of both parents, I know first-hand the uncertainty and concerns that families face. I am absolutely delighted to be back as my job allows me to see the difference it makes to people's lives, moving into a home as vibrant as Signature at Banstead. I often say to families that when their loved one moves into a care home, it is like picking up a new book and starting a new chapter. I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career. As soon as you walk through the doors here, you can feel the warm and welcoming atmosphere. The whole team are exceptionally kind and caring. My role is primarily to support and guide anyone looking at care options, either for themselves or a loved one. I will be your first point of contact within the home and will be there right up to move-in day and beyond if you need further help thereafter. I look forward to meeting you and welcoming you to our beautiful home.


Rebecca

Rebecca Lee

Job Title: Dementia Care Manager

Joined: 2015

My journey started in 2015 when I joined as a Care Assistant at Signature. As a first experience of working with people, I found that helping people living with dementia was my passion and I haven't looked back. My role progressed from Care Assistant to Senior Carer, Care Supervisor and then to Dementia Care Manager. In this role, I manage both of our dementia communities called Lavender Lane and Bluebells. I oversee the operations, people and clinical aspects of the communities, ensuring the utmost standard of care, support, compassion and understanding of the residents. Providing person-centred care and engaging our residents in meaningful activities that stimulate their minds and bodies helps them live well with dementia. Leading our exceptional team across our dementia communities is something I am very proud of.


Olubunmi

Olubunmi Oderinde

Job Title: Residential Care Manager

Joined: 2023

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.


Tamara

Tamara Juckes

Job Title: Hospitality Manager

Joined: 2007

I started working as a Care Manager at Signature at Banstead in 2007 and became the Activities Coordinator in 2009, a role that I held until 2024, and a role that I loved. My background in the dance and entertainment industry gave me all the tools I needed to deliver a first-class program to our residents. Over the years I have been fortunate to win a number of national awards and most recently was Highly Commended at the 2022 Great British Care Awards (South East Region). My job has evolved over the years and I am proud to be a Dementia Practitioner Trainer and Dementia Ambassador.


There are very few jobs that offer the daily satisfaction and fulfilment that working in care does. Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!


I have recently decided to take on a new challenge, heading up the entire Hospitality function at Banstead, an opportunity that I am incredibly excited by. The role will mean that I oversee the food and beverage, front of house, as well as activities – I can’t wait to make a difference.


Alison

Alison Nicholson

Job Title: Head Housekeeper

I started working at Signature at Banstead many years ago now, and have never looked back. I started off as a housekeeper and was promoted to Head of Housekeeping so now I manage both the Housekeeping Team and the Reception Team. I am very passionate about my job and take great pride. I have a very good team that works very hard beside me to deliver excellent service. I also mentor housekeepers at other Signature homes which I love doing so that they too can thrive and also deliver the high standards of cleanliness expected across our company's portfolio.