Signature at Banstead

Croydon Lane, Banstead SM7 3AG
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9.9 111 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.

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Care Provided by Signature at Banstead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Brown (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Signature at Banstead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Signature at Banstead Reviews (111)

Total of 111, showing 41-60
9.9

Signature at Banstead has a Review Score of 9.9 (9.893) out of 10, based on 53 reviews in the last 2 years. Over all time Signature at Banstead has 111 reviews.

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Review from Abi D (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at all times to be friendly and welcoming, always with a smile and very helpful. Any issues are acted on swiftly. Staff are caring and kind, and the home is always clean with a creative display i.e. Coronation, Wimbledon etc. Lots of activities to engage residents - always something
going on!

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Abi, thank you for your lovely review. We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is great to see how well your Mum has settled with us.


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Review from Colin S (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a sharp decline in health, my mother could no longer live on her own at home. Mym had always said she wanted to stay at home, so we were unsure how she would manage the change; however, it had all been a very positive experience. The lovely, familiar spacious room helps, together with having familiar
possessions on display. The staff are numerous and always caring, interested and respectful; it really is a lovely community. There is a detailed plan of activities, which helps relatives to fit in visits, and the food always appears a very good standard with lots of variety.

Reply from Sue Hester, Reviews Team at Signature at Banstead

Hi Colin, thank you for your lovely review. At Signature at Banstead, our ultimate goal is to provide the best possible level of care we can. All our team, including our carers and activities staff, strive to achieve a social and comfortable community our residents can call home. We are so happy to see the improvements made by your loved one since she has been here.


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Review from B L (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and staff provide a community atmosphere and treat all residents with care and compassion - nothing is too much trouble.

Reply from Susan Martin, Reviews Team at Signature at Banstead

Here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. We look forward to seeing you again soon.


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Review from Michael T (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for just over two months. She has been very well cared for, especially when there have been a few unforeseen incidents. It's reassuring to know that the staff are attentive and alert. It has also given her a nice social life with lots of events in her calendar to look forward to.
Thanks to all the staff.

Reply from Reputation Support Reputation Support, Reviews Team at Signature at Banstead

Hi Michael, the team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We look forward to seeing you on your next visit.


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Review from J H (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first meeting I had with the Client Liaison Manager was lovely. We were looking for respite care for my mother, and she was very kind and helpful. She sorted out the transfer from the hospital, and she and all the staff made Mum feel welcome and supported from day one. The carers were really very
kind and helped Mum get more confident as the weeks went on.

Reply from Susan Martin, Reviews Team at Signature at Banstead

Thank you for your kind words. We believe we have a fantastic team here at Signature at Banstead, and your recognition of this is appreciated by every member of our team. By having a whole home approach, we believe this creates a relaxed and friendly environment for our residents to call home. We pride ourselves on understanding our residents' needs to respect their independence, and it was lovely to see how much your Mum improved as a result.


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Review from Kate L (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were reluctant to consider living in a care home, but after three weeks of respite care at Banstead, they decided to stay.
The staff are very welcoming, and Mum and Dad are treated with care and respect. They enjoy the activities and entertainment, and there is always someone to help if
they needed assistance. The home is bright and airy with spacious communal areas, and the rooms are well equipped and well maintained.
As a relative, I am always informed by staff if there are any concerns and am kept up to date with any changes in care needs or medical situations.
I would certainly recommend Signature at Banstead to anyone considering care in the region.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Kate, thank you for your kind words. We believe we have a fantastic team here at Signature at Banstead, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Banstead, we believe this creates a relaxed and friendly environment for our residents to call home. We are thrilled with your positive experience and so glad your Mum and Dad have settled in so well to Signature at Banstead. We look forward to seeing you on your next visit.


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Review from Amanda C (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started her stay here at Banstead just two years ago. She moved into Assisted Living first, but when it became obvious she really needed to be in the Dementia Section, they dealt with moving her across in such a kind and professional way I don't think Mum even noticed. I have only ever known the
staff throughout Signature to be friendly and helpful at all times, and if there is ever anything that needs addressing, it is discussed with me and dealt with immediately. The whole team at Signature are always so friendly. You are always greeted with a smile and most often, a chat. The residents are looked after with such kindness, and they are kept busy and entertained during both mornings and afternoons. I really and truly cannot find fault. They're just a great team doing a very hard job, and they do it very well.

Reply from Susan Martin, Manager at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. It is a joy to have your Mum with us, and we look forward to seeing you again when you next visit.


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Review from Sarah M (Mother of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have stated that my review relates to February 2023, my mother has been with the home prior to being taken over by Signature for the past nine years. They have been a great service provider throughout the entire time and have coped very well with the transition.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Sarah, thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. Thank you for all your support. See you again when you next visit.


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Review from Karen K (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in at the end of January, five days before his birthday. He settled extremely quickly and was so happy they made a huge fuss about his birthday. The staff are all very caring and friendly, and they run a large selection of activities to keep the residents busy and active, both physically
and mentally. My dad feels safe and listened to and is enjoying still having independence. I also need to add that on my first visit, I was popping in for a brochure. I didn’t expect to be shown around with no appointment, and this really impressed me as I felt that they had nothing to hide and ‘prepare.’ Thank you to the manager for the easy and smooth transition you oversaw.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Karen, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is lovely to have your Dad here, and are so pleased to see how much he enjoys everything. See you next time you are visiting.


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Review from Loraine M (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (96) had a traumatic fall and was in the hospital for six weeks. She then moved directly into Signature at Banstead. She settled very well and was made welcome by all the wonderful, caring staff. The communication is excellent, and I always feel well-informed. There are many choices of activities
to get involved in and regular live music to enjoy. I love that the residents also have trips out in the minibus. My mother has now moved into the reminiscence side, and again, the staff made the transition seamless.
The dedicated staff are excellent. I visit regularly, and they are always so friendly, kind and hard-working. Signature gives my family the peace of mind to know our mother is well cared for in a clean, safe, wonderful place, and her care is second to none.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Loraine, here at Signature at Banstead, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Our team here at Signature at Banstead are so grateful for your comments. Our activity coordinator and the team work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home. Thank you for your support, and we look forward to seeing you again soon.


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Review from John S (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always has a welcoming feeling.
There are lots of activities for residents, and the staff are very kind.
Mum's room is lovely, and Mum enjoys the great food from the restaurant.
The gardens look great, and we look forward to sitting out there this summer.

Reply from Susan Martin, Manager at Signature at Banstead

Hi John, we are thrilled with your positive experience and glad your mum has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you. See you again soon.


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Review from Esfandiar K (Power of Attorney of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last six years, she has been very well looked after by Signature Banstead.
The home dealt with the pandemic very well. The staff, especially in the reminiscence section under the supervision of one lady who looks after her on a daily basis, go the extra mile to make her stay comfortable and
keep us informed of any developments, big or small.
Thank you all for doing an excellent job, especially the main lady and her team.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Esfandiar, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We look forward to seeing you next time you are visiting.


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Review from Jon H (Grandson of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Banstead is amazing! The team and management are superb, caring about the residents, looking after them and entertaining them is not an easy job, but everyone in the team, from the concierge to housekeeping to the fabulous activities team, all plays a vital part in creating new and happy
memories for both residents and their families. Definitely recommend.

Reply from Susan Martin, Reputation Support at Signature at Banstead

Hi Jon, we are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you so much for taking the time to write such a lovely review. We look forward to seeing you again when you are visiting.


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Review from A A (Daughter-in-law of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are all so grateful and impressed by the staff and standard of Signature. He has made so many new friends and is enjoying every activity he attends. Signature is always very welcoming, and we are so glad that he is here!

Reply from Susan Martin, Manager at Signature at Banstead

We are thrilled with your positive experience and glad your father-in-law has settled in so well to Signature at Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from R F (Resident) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I moved into Signature, I immediately felt at home, with lots of welcoming faces. The staff are kind to me, and the food is lovely, with lots of choices. I never feel as if I'm on my own, as there is always plenty to do.

Reply from Susan Martin, Manager at Signature at Banstead

Thank you so much for your lovely comments - it is an absolute pleasure having you here, and we are so glad that you are enjoying your time with us.


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Review from L K (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Signature at Banstead since September 2021. The care they have received has been excellent. The staff are kind and caring without being condescending; they look after my dad's personal care in a way that he still keeps his dignity. Being a very proud and private person, this
has been very important to him. As my mum's dementia progresses, the patience she is shown is reassuring for her. I am a regular visitor to Signature, and without fail, the atmosphere is friendly, homely and cheerful. Thank you for looking after my parents so well.

Reply from Susan Martin, Manager at Signature at Banstead

Thank you so much for taking the time to review us. We are so glad to hear of your positive experience with regard to your Mum and Dad and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. It is a pleasure having them live with us, and I look forward to seeing you next time you are visiting.


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Review from Janet D (Respite Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Signature for five weeks to recuperate after an operation. All the staff were friendly, professional and helpful. My room was clean, comfortable and well-maintained. The kitchenette facilities were very convenient.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Janet, thank you for leaving such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Signature at Banstead, we pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home. It was a pleasure to have you hear, and I hope you have now settled back home again. Best wishes.


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Review from Ken T (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home after living independently for ten years after the death of my father.
It was a big change for her, but the staff responded brilliantly and helped her to transition to her new environment. Very soon she had made new friends and started to join in all the activities. Importantly
she started eating more regularly and loves her new home. The staff have been wonderful, and the home is kept to an immaculate standard.
This is a great result for Mum, but also for the rest of the family, who knows she is happy and receiving the best of care in a lovely home.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Ken, thank you so much for taking the time to write such a lovely review. The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. It is lovely to see how settled she is and enjoying everything that we offer here with her new friends. We look forward to seeing you on your next visit.


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Review from I I (Partner of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start in November, my partner has been made very welcome, has been looked after extremely well and is very happy to be in the signature care home.
Any personal problem he has had has been dealt with efficiently and quickly.
He has made some friends, and I often see him chatting and laughing
with some residents on the arrival of my visit.
I feel I can now relax knowing there is always someone there should he need some help.

Reply from Susan Martin, Reputation Support at Signature at Banstead

Thank you for taking the time to share your experience of Signature at Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives. It is lovely to hear that your partner has made new friends, and it is always so nice to welcome you on your visits here too. See you soon.


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Review from Adam J (Regular Volunteer) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering at Banstead for over ten years, firstly as an owned community, and more recently since the Signature takeover.
The team, staff and environment are exceptional, and I have always been incredibly impressed by the way the residents are looked after and the level of commitment
shown by all members of staff to provide them with the best home environment possible.
The activities at Banstead are one thing that I always hear people talking about in such high regard, with a programme that is both varied, well-delivered and thoughtfully created.
One thing that has always been apparent is that residents always seem to be smiling. That, for me, says everything.

Reply from Susan Martin, Manager at Signature at Banstead

Hi Adam, thank you so much for taking the time to write this wonderful review and may we thank you for your dedication and commitment as one of our volunteers over the past ten years. It is truly appreciated.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Signature at Banstead is calculated as follows: ( (565 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 629 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (7)

Michael

Michael Brown

Job Title: General Manager & Registered Manager

Joined: 2023

I started my career in social care in 2009 and since then, I have worked in a variety of different areas such as Learning Disability, Mental Health, Dementia and predominantly Residential Care. I have experience of being a Registered Manager for four residential care homes, each one slightly bigger than the last. Those 14 years of care experience have led me to be successful recently in joining initially as Deputy Manager and then as General Manager from November 2023. I have been particularly keen on working in a home that looks and feels like a five-star hotel! Ultimately, I want to be part of a team that goes above and beyond and is collaboratively working towards being CQC-rated Outstanding.


Christina

Christina Webb-Smith

Job Title: Deputy Manager

Joined: 2013

I first joined Signature in 2013 as a Care Assistant, was promoted to the role of Reminiscence Coordinator, then to the Dementia Care Manager role, and since November 2023, I have taken on the role of Deputy Manager at Signature at Banstead. Every day, we provide purposeful and meaningful activities to enhance mental and physical stimulation for our residents. Having worked in such a wonderful community is incredibly fulfilling, as I witness the daily smiles on our residents’ faces. Now leading the broader team, my overall responsibility is to ensure that the home is run to the highest of standards, ensuring excellent delivery in all aspects of care. I offer support to the General Manager in all clinical matters and step in when the General Manager is absent. The stability and continuity of the management team have allowed my career to excel and take on my newest adventures. I very much look forward to my future within this role here at Banstead.


Sue

Sue Hester

Job Title: Client Liaison Manager

Joined: 2022

After a 27-year career in financial services, I moved into the care sector in 2013 – it was the best move I ever made. Having previously worked at Signature at Banstead for four years, I rejoined the home after a three-year break at the beginning of October 2022. Having previously been in the position of looking after the care needs of both parents, I know first-hand the uncertainty and concerns that families face. I am absolutely delighted to be back as my job allows me to see the difference it makes to people's lives, moving into a home as vibrant as Signature at Banstead. I often say to families that when their loved one moves into a care home, it is like picking up a new book and starting a new chapter. I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career. As soon as you walk through the doors here, you can feel the warm and welcoming atmosphere. The whole team are exceptionally kind and caring. My role is primarily to support and guide anyone looking at care options, either for themselves or a loved one. I will be your first point of contact within the home and will be there right up to move-in day and beyond if you need further help thereafter. I look forward to meeting you and welcoming you to our beautiful home.


Rebecca

Rebecca Lee

Job Title: Dementia Care Manager

Joined: 2015

My journey started in 2015 when I joined as a Care Assistant at Signature. As a first experience of working with people, I found that helping people living with dementia was my passion and I haven't looked back. My role progressed from Care Assistant to Senior Carer, Care Supervisor and then to Dementia Care Manager. In this role, I manage both of our dementia communities called Lavender Lane and Bluebells. I oversee the operations, people and clinical aspects of the communities, ensuring the utmost standard of care, support, compassion and understanding of the residents. Providing person-centred care and engaging our residents in meaningful activities that stimulate their minds and bodies helps them live well with dementia. Leading our exceptional team across our dementia communities is something I am very proud of.


Olubunmi

Olubunmi Oderinde

Job Title: Residential Care Manager

Joined: 2023

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.


Tamara

Tamara Juckes

Job Title: Hospitality Manager

Joined: 2007

I started working as a Care Manager at Signature at Banstead in 2007 and became the Activities Coordinator in 2009, a role that I held until 2024, and a role that I loved. My background in the dance and entertainment industry gave me all the tools I needed to deliver a first-class program to our residents. Over the years I have been fortunate to win a number of national awards and most recently was Highly Commended at the 2022 Great British Care Awards (South East Region). My job has evolved over the years and I am proud to be a Dementia Practitioner Trainer and Dementia Ambassador.


There are very few jobs that offer the daily satisfaction and fulfilment that working in care does. Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!


I have recently decided to take on a new challenge, heading up the entire Hospitality function at Banstead, an opportunity that I am incredibly excited by. The role will mean that I oversee the food and beverage, front of house, as well as activities – I can’t wait to make a difference.


Alison

Alison Nicholson

Job Title: Head Housekeeper

I started working at Signature at Banstead many years ago now, and have never looked back. I started off as a housekeeper and was promoted to Head of Housekeeping so now I manage both the Housekeeping Team and the Reception Team. I am very passionate about my job and take great pride. I have a very good team that works very hard beside me to deliver excellent service. I also mentor housekeepers at other Signature homes which I love doing so that they too can thrive and also deliver the high standards of cleanliness expected across our company's portfolio.