Signature at Banstead

Croydon Lane, Banstead SM7 3AG
Submit a Review
9.9 111 Reviews
  • Signature at Banstead, Banstead
Signature at Banstead provides first class care to residents who require residential and dementia care in and around the Banstead area. The home is located on the North Downs, sitting within a protected greenbelt area with picturesque villages and a thriving High Street nearby. Signature at Banstead has fantastic rail and road links and is only 17 miles south of Central London, making it easy for families and friends to visit.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met, especially with staying active, making new friends, nurturing interests, learning new skills and pursuing favourite hobbies. The Wellbeing and Lifestyle Team arranges exciting on-site events and activities and regular trips out to local destinations so there is always something to do.

Respite rooms are available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 91 beds over 4 floors.

Show Signature at Banstead on the Map

Care Provided by Signature at Banstead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Brown (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Signature at Banstead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Signature at Banstead Reviews (111)

Total of 111, showing 61-80
9.9

Signature at Banstead has a Review Score of 9.9 (9.893) out of 10, based on 53 reviews in the last 2 years. Over all time Signature at Banstead has 111 reviews.

Overall Experience

  • 95
  • 15
  • 1
  • 0
  • 0

Date Published

111
11
24
52
59

Review from Philip S (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in at the end of May 22 - the moving-in process was conducted efficiently by Signature, and the flat was in very good condition upon moving in. The standard of accommodation would be hard to beat, and the staff very proactive and friendly. There are plenty of activities if a resident
wishes to participate. The building itself is in very good condition and always kept spotlessly clean. The advantage of Banstead is that it's possible to walk to the high street, which for my father has been very advantageous. I would be hard-pressed to think of what else the community could offer.

Reply from Signature at Banstead, Customer Team at Signature at Banstead

We are so glad to hear about your father's positive experience with Signature at Banstead and thankful for your kind comments. It's great that our activities are a stand-out factor to you. We work together as a team to provide the best experiences for our residents and family members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob B (Son-in-law of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law required respite care after a fall. Having broken vertebrae and shoulder meant mobility was an issue. Right from the start, we were confident that the nursing/handling provided was of a high standard. The complication of early-stage dementia and trauma from recently losing her husband
meant that my mother-in-law has fluctuating issues, sometimes being confused and distressed and other times appearing to be as we remember her. All this was handled in a no-fuss way that put my mother-in-law and us at ease. Thank you so much for your kindness and care, which was excellent.

Reply from Susan Martin, Manager at Signature at Banstead

The team here at Signature at Banstead would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark A (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents recently moved into Signature at Banstead - and the team have been always been helpful in answering any Q's we have had, and have always tried to do "that little bit extra" which is greatly appreciated.
Once they moved in the care provided that I have seen is always cheerfully done,
with a willingness to undertake anything more needed.
Mum had a birthday recently - and she had a card, birthday cake, and balloons all laid on by the team - again just little things that make it more pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael D (Next of Kin) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has come to Signature at Banstead after a rather difficult time in hospital because of staff shortages and the Covid-19 restrictions. Now, after three months, she is at last beginning to settle into her chosen change of lifestyle. The home is superb and my cousin is now realising the benefits
of being well cared for with the responsibilities of day to day living having been taken over by everyone in the team which you aptly call the community. As she now begins to feel more settled, I'm sure she will appreciate and be more grateful for this newfound warmth and security that was so lacking when living in her own home alone whilst trying to cope with extremely poor mobility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence C (Son of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at the crossover between independent living on his own and assisted living and has been looking at his options. He has, therefore, been on a respite break at Signature at Banstead, which he has now extended to cover the Xmas period. The management and staff have been excellent in helping
him to adjust to the care home environment, and he very much likes the staff and companionship at the home. He is now considering whether it would be better for him to move there permanently and give up living on his own in his own home. For someone who has been used to being independent, it would mark a significant change, like he's giving up driving, and so he is giving it careful thought.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernice G (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sunrise for nearly 4-years and has always been treated very well by all the staff and her care, especially by her carers that help her daily, could not have been better. I would advise any potential family to consider, not only the welfare of the family member but also the needs
of the family as a whole. I know if Mum had continued to live alone, I would not have been able to continue with my life in the same way as the worry that I had would have got worse daily and our good relationship would have suffered. Sunrise has given Mum respect but also care that I am not able to give.
She has the opportunity to join in with lots of activities, which she is encouraged to do, and most definitely has a more enriched day for this.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Our activities team have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia P (Respite Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Everyone very friendly, helpful and made you feel comfortable.
Meals on time, but very small portions, but I was on respite care after surgery, so I had no appetite anyway. The fridge in my room was great as I had to use ice packs every day.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With Covid restrictions and regulations in place, I was unable to enter the home to visit my mother, and therefore, feel unable to give a true account. I appreciate that the staff were working under considerable pressure and difficulties at that time and did their best to care for their patients.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine (Regular Volunteer) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much enjoyed volunteering with the Activities Team at Sunrise of Banstead for 15 years. During this time I have always been made to feel welcome and valued by staff and residents alike, in a very caring and happy environment.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our activities team here at Sunrise of Banstead have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, and thank you for volunteering for 15 years, we really appreciate your dedication in supporting our community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been living in Reminiscence having transferred from Assisted living. The staff are caring and kind and will attend to any issues that occur as soon as they are able. I was concerned about the transition but my father seems fairly contented and he always looks smart and well cared for.

Reply from Suzanne Garston, General Manager at Signature at Banstead

We believe our carers at Sunrise of Banstead go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost a month. She arrived at a very difficult time with Covid and had to isolate completely for a week in her room. Despite this, she was made to feel welcome and settled in within a week.
While the excellent facilities play an important role, the most important
thing is the quality and kindness of staff and teamwork. There appears to be such a happy atmosphere both between staff members and in their interactions with their residents.
To know your mother is being looked after with perfect kindness and professionalism in excellent surroundings is all one is after and Sunrise Banstead provides just that.
On some of the ratings (including care/support, treated with dignity, staff, management) the 'Excellent' score should be read as 'Absolutely outstanding'.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Banstead we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan J (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and quality of care.
Good communications with family, readily answering any queries quickly and resolving any issues raised.
Very good quality of food and choice.
Rooms very comfortable and well decorated.
Communal areas have excellent facilities and welcoming for families.
My
father has been at Sunrise many years and I have had confidence that he has been safe, happy and well looked after.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky C (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Sunrise of Banstead. All the staff from management to cleaners are friendly, professional and caring. All residents are treated with dignity and love. I had huge reservations about Mum going into assisted living, becoming an object in a chair staring at the
TV. This couldn’t be further from reality. Their activities schedule is better than mine! So much care and thought is put into their daily lives, with external entertainers and an internal activities team who work tirelessly (like all staff) to keep all the residents entertained and engaged. The home is more like a hotel, with a bright and uplifting atmosphere with decor that I’d happily have in my own home! The gardens are beautiful and well looked after for residents to enjoy safely. From an admin point of view, communication is excellent and any concerns instantly addressed. It’s expensive but my mind is at rest knowing that Mum’s happy and being well looked after.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our team here at Sunrise of Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian C (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my Mum throughout her time at Sunrise has been fantastic. Like many people of her age, she can be difficult, but the Sunrise staff are fantastically patient and positive. The food is good and the entertainment programme is varied and fun as could possibly be hoped for.
We (the family) are so happy to know that Mum is safe and well cared for. Living all over the world it is a reassurance that is very important to us. Overall we consider ourselves very lucky to have found Sunrise Banstead.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny S (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A home from home. Good food, unlimited activities, good health and personal care, delightful surroundings and always involving family members.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Our team here at Sunrise of Banstead are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say that Sunrise has a very dedicated team of carers and support staff that do their utmost to help the residents. I realise that the last year has been an extremely testing time for all. However, the extra effort made by all has been superb and may it continue.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Here at Sunrise of Banstead, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stewart H (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the community in December 2019. We moved mum away from her home in Devon to Surrey to be closer to family in London. Mum was anxious and lonely, but the whole team made mum very welcome. There isn't 1 particular member of staff that has gone above and beyond, all the staff are fantastic,
warm, welcoming and extremely helpful. Nothing is too much trouble. 5star ***** service!

Reply from Suzanne Garston, General Manager at Signature at Banstead

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Banstead. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Husband of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Booking a respite stay in the Sunrise Banstead was relatively easy, but the occupation dates and related fees could be clearer to allow for inexperienced clients' comprehension.
The building and rooms were excellent, with a good calm atmosphere. All the staff were attentive and well-identified as a
caring team.
My wife being a respite resident over the Christmas time, was able to enjoy festive food and a variety of activities and entertainment.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to review Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your wife stay with us and look forward to welcoming her back in the future, if your requirements change.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Son of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother requested to go into a care home at the beginning of December 2019. Fortunately, there was a suite available and she moved in just before Christmas. Her medication had just been changed prior to admission and there were complications with her health and medication subsequently. Subsequent
care problems were largely due to changing NHS doctors and delays over the Christmas period in getting a prescription.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to share your experience of Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia S (Niece of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt spent a lovely two-week respite break at Sunrise in Banstead. The welcome was lovely with home-baked scones, and the room ready on arrival.
My aunt was confused as she has Alzheimer’s but everyone made her stay easy and she was very happy the whole time. She was able to join in many activities.
The food was great and memorable for my aunt.
Thanks to all the staff for their care.
When my aunt is ready for full-time care I wouldn’t hesitate to come to Sunrise Banstead.

Reply from Suzanne Garston, General Manager at Signature at Banstead

Thank you for taking the time to review Sunrise of Banstead. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your aunt stay with us and looking forward to welcoming her back in the future, if her requirements change.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Signature at Banstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Signature at Banstead is calculated as follows: ( (565 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 629 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Banstead is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Michael

Michael Brown

Job Title: General Manager & Registered Manager

Joined: 2023

I started my career in social care in 2009 and since then, I have worked in a variety of different areas such as Learning Disability, Mental Health, Dementia and predominantly Residential Care. I have experience of being a Registered Manager for four residential care homes, each one slightly bigger than the last. Those 14 years of care experience have led me to be successful recently in joining initially as Deputy Manager and then as General Manager from November 2023. I have been particularly keen on working in a home that looks and feels like a five-star hotel! Ultimately, I want to be part of a team that goes above and beyond and is collaboratively working towards being CQC-rated Outstanding.


Christina

Christina Webb-Smith

Job Title: Deputy Manager

Joined: 2013

I first joined Signature in 2013 as a Care Assistant, was promoted to the role of Reminiscence Coordinator, then to the Dementia Care Manager role, and since November 2023, I have taken on the role of Deputy Manager at Signature at Banstead. Every day, we provide purposeful and meaningful activities to enhance mental and physical stimulation for our residents. Having worked in such a wonderful community is incredibly fulfilling, as I witness the daily smiles on our residents’ faces. Now leading the broader team, my overall responsibility is to ensure that the home is run to the highest of standards, ensuring excellent delivery in all aspects of care. I offer support to the General Manager in all clinical matters and step in when the General Manager is absent. The stability and continuity of the management team have allowed my career to excel and take on my newest adventures. I very much look forward to my future within this role here at Banstead.


Sue

Sue Hester

Job Title: Client Liaison Manager

Joined: 2022

After a 27-year career in financial services, I moved into the care sector in 2013 – it was the best move I ever made. Having previously worked at Signature at Banstead for four years, I rejoined the home after a three-year break at the beginning of October 2022. Having previously been in the position of looking after the care needs of both parents, I know first-hand the uncertainty and concerns that families face. I am absolutely delighted to be back as my job allows me to see the difference it makes to people's lives, moving into a home as vibrant as Signature at Banstead. I often say to families that when their loved one moves into a care home, it is like picking up a new book and starting a new chapter. I get a sense of fulfilment and satisfaction unlike anything else I’ve experienced in my career. As soon as you walk through the doors here, you can feel the warm and welcoming atmosphere. The whole team are exceptionally kind and caring. My role is primarily to support and guide anyone looking at care options, either for themselves or a loved one. I will be your first point of contact within the home and will be there right up to move-in day and beyond if you need further help thereafter. I look forward to meeting you and welcoming you to our beautiful home.


Rebecca

Rebecca Lee

Job Title: Dementia Care Manager

Joined: 2015

My journey started in 2015 when I joined as a Care Assistant at Signature. As a first experience of working with people, I found that helping people living with dementia was my passion and I haven't looked back. My role progressed from Care Assistant to Senior Carer, Care Supervisor and then to Dementia Care Manager. In this role, I manage both of our dementia communities called Lavender Lane and Bluebells. I oversee the operations, people and clinical aspects of the communities, ensuring the utmost standard of care, support, compassion and understanding of the residents. Providing person-centred care and engaging our residents in meaningful activities that stimulate their minds and bodies helps them live well with dementia. Leading our exceptional team across our dementia communities is something I am very proud of.


Olubunmi

Olubunmi Oderinde

Job Title: Residential Care Manager

Joined: 2023

I started my journey in Health and Social Care in 2012 and I have never looked back. I joined the Signature at Banstead family in February 2023 as an Assisted Living Coordinator. I was fascinated to work for Signature at Banstead because of their commitment to delivering excellent care to the elderly, guaranteeing the home is safe, exciting, committed and active. Prior to this, I worked as a Supported Living Manager and a Residential Care Manager in London and Kent. My experience over the years can allow me to help our Assisted Living community manage and care for a wide variety of individuals. I am passionate about delivering a service that is safe, effective and person-centred, driven by the needs and aspirations of the people we serve at Signature at Banstead. I’m dedicated to providing our residents with the best care and support that they need to recover and maintain their health and independence. My primary aim within my role is to create a people-centred team that delivers a positive colleague output to ensure that the people we support are receiving the best possible experience, ensuring they continue to lead happy and purposeful lives. I maintain a keen interest in supporting my team to deliver high-quality care holistically, with our residents at the centre of all we do.


Tamara

Tamara Juckes

Job Title: Hospitality Manager

Joined: 2007

I started working as a Care Manager at Signature at Banstead in 2007 and became the Activities Coordinator in 2009, a role that I held until 2024, and a role that I loved. My background in the dance and entertainment industry gave me all the tools I needed to deliver a first-class program to our residents. Over the years I have been fortunate to win a number of national awards and most recently was Highly Commended at the 2022 Great British Care Awards (South East Region). My job has evolved over the years and I am proud to be a Dementia Practitioner Trainer and Dementia Ambassador.


There are very few jobs that offer the daily satisfaction and fulfilment that working in care does. Seeing the expression on residents’ faces and hearing the enjoyment in their voices as they take part in our daily activities makes me feel immensely proud and content. I wouldn’t swap it for anything!


I have recently decided to take on a new challenge, heading up the entire Hospitality function at Banstead, an opportunity that I am incredibly excited by. The role will mean that I oversee the food and beverage, front of house, as well as activities – I can’t wait to make a difference.


Alison

Alison Nicholson

Job Title: Head Housekeeper

I started working at Signature at Banstead many years ago now, and have never looked back. I started off as a housekeeper and was promoted to Head of Housekeeping so now I manage both the Housekeeping Team and the Reception Team. I am very passionate about my job and take great pride. I have a very good team that works very hard beside me to deliver excellent service. I also mentor housekeepers at other Signature homes which I love doing so that they too can thrive and also deliver the high standards of cleanliness expected across our company's portfolio.