Guildford House Care Home - Avery Collection

The Astolat Business Park, Astolat Way, Peasmarsh, Guildford GU3 1NE
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9.8 78 Reviews
  • Guildford House Care Home - Avery Collection, Guildford
Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment.

Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred care, community and companionship, and luxurious surroundings indoors and in the sunny gardens and patio areas.

A diverse range of stylish en-suite 1-bed or 2-bed rooms, available for single occupancy or couples, empowers residents to maintain independence with 24/7 support. Residents are also encouraged to decorate their rooms with keepsakes and mementos, fostering a true sense of a home away from home.

Convenient transport links facilitate easy access for family and friends to visit at any time, allowing them to enjoy the numerous amenities with residents. Guests can enhance their visit by indulging in a pampering session at the on-site hair and beauty salon or joining in for a film at the state-of-the-art cinema room.

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Care Provided by Guildford House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Meredith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Guildford House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Guildford House Care Home - Avery Collection Reviews (78)

Total of 78, showing 1-20
9.8

Guildford House Care Home - Avery Collection has a Review Score of 9.8 (9.774) out of 10, based on 21 reviews in the last 2 years. Over all time Guildford House Care Home - Avery Collection has 78 reviews.

Overall Experience

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Date Published

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Review from Yetta H (Sister of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to his illness, my brother was only in Guildford House for a very short time, but we cannot think of one single thing that could have been done better. Without exception, every single member of staff we met and who looked after my brother was incredibly kind, respectful, patient, professional and
considerate. Many of these amazing people were there when my mother was a resident here 7 years ago, and that experience was also fantastic. We can't thank their team enough for all they did, it was genuinely the very best we could have hoped for and more.

Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your review. We are honoured to be the care provider of choice for both your mother and more recently your brother. It has been a privilege knowing them and caring for them.


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Review from Gwyneth T (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so fortunate to have my mother as a resident of this Care Home for the last few weeks of her life. The exceptional care received by my mother and all the family, at this time, was given with such kindness and thoughtfulness.

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Review from Paul L (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home, like a posh hotel!
Mum has lived in Guildford House for about a year and thoroughly enjoys it. The welcome on arrival from the concierge is friendly. Residents are sitting in the foyer lounge usually engaged in a planned activity, reading the daily news sheet or doing the quiz. There's
always plenty going on. And in a spare moment, there is coffee and a cookie available. Care staff are attentive and pragmatic, with regular health checks recorded.
Visitors are always welcome and are welcome to join in the activities with their loved ones or to find somewhere quiet for a catch-up.
The food always looks lovely. There is always a choice and mum enjoys it.
At the time when we needed to move Mum into a home, in rather a rush, the process was fantastic. The staff were so helpful and constructive in working out how Mum could move in within a few days. They handled everything without any fuss, including the move from a temporary room to her permanent one when it was ready.

Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time and writing such a lovely review. It is a privilege to look after your loved one.


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Review from A S (Son of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed here for almost 4 years. She improved considerably after she arrived. That is down to the excellent care and activities available. She enjoyed the minibus outings. Also, the staff were friendly, and caring and nothing was too much trouble. As Mum's health declined the care staff went out
of their way to make her life comfortable until the very end. And as a visitor, I couldn't have been made to feel more welcome.

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Review from Ben K (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend Guildford House any more highly. At a time of major stress and concern, my Mother became immobile after breaking her foot. As a Parkinson's sufferer, her mobility on a good day is 4/10. With the broken foot, it became 1/10. We had a holiday booked that we couldn't cancel and my
Mother had just moved into assisted living in the area.
She was transferred directly from Royal Surrey Hospital to Guildford House and her care was nothing short of immaculate. The staff are amazing. The doctor was more thorough than any I've experienced and on exit, after 4 weeks my mother's health and mental state were in the best place it's been in the last 5-10 years.

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Review from T M (Wife of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in another care home and has respite care in Guildford House Care Home and will be doing so on a regular basis. We were invited to the summer party on 13/7/24 which was amazing. The work by the well-being team was incredible. Nothing was too much trouble in the care they gave
to the residents and visitors. It is very apparent that the team love their job along with the love they have for the residents. They are a tremendous asset to Avery Care.

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Review from Sandra T (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guildford House are brilliant in every way, and this month in particular because it was the 1st year anniversary of my dad's passing. The carers nurture Mum, look after her social, emotional and health needs and always she knows she is loved. Most carers go above and beyond and the family feeling is
obvious for both her and me. I cannot praise them enough!

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Review from Dan W (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with dementia in 2018 and has been at the care home for the last three years. It was originally owned and managed by two other organisations and now Avery Healthcare. That has been the only frustrating factor - several ownership changes. However, this has not had any impact on
the first-class service and excellent care that my mother receives. There has been little staff change during the changes of ownership and all staff from the management team, through to the activities team, care staff, nursing staff and catering are all very professional and extremely enthusiastic in everything they do. Guildford House is like a family home and I have a very friendly and caring relationship with staff. Any problems (as few as they are) are quickly addressed. Moving your loved one into a home is such a difficult decision, but for us, the move was 100% the right thing to do and the life my mother has since has been the best we could have hoped for under the circumstances.

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Review from A K (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the facilities excellent and the staff all to be friendly and helpful.

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Review from Anna J (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client liaison manager is an outstanding member of the team here - I have known her in a professional capacity for nearly 10 years while I have been searching for care initially for my twin sister and more recently for myself; throughout this time she has done her job with enthusiasm, loyalty, dedication
and courtesy and throughout her interpersonal skills are second to none. She is totally reliable and 100% trustworthy, in fact - she simply is Guildford House.
The team here are immensely lucky to have located her, appointed her and made the job so attractive that she is still here through three changes of name and all the immense amount of hard work it has meant for her personally.
Throughout my personal working life with senior management roles in the NHS I have never come across anyone whose management skills match my own and I truly hope that when she retires, there will be a Guildford House who welcomes her with open arms ready and willing to give her the care she has enabled so many here to enjoy - including my twin sister and myself as a recent new resident.
She has a buoyant sense of humour, is shrewd, with a sense of justice, is totally honourable, dedicated and works far beyond the call of duty. If our numbers are now reaching undreamt of heights, all is due to the client liaison manager and her ability to lead a team so brilliantly.
Why she has not been head-hunted by another care company watching our success from afar, is a constant source of mystery to me but thank goodness for us that she chooses to stay.
When her salary is reviewed, she deserves a salary increase which lures her into staying here to the end of her working life and certainly, you should make your gratitude known to her every way that you can.

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Review from E A (Wife of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend through a friend for respite care. This is my first experience of a care/nursing home and it has been 5 stars! More like a hotel. All the staff address my husband by name and with a very personal touch. I have felt relaxed about him being there. I will not hesitate to book a break again and
have marked it for any further needs I may have for myself!

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Review from Mark D (Friend of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing and carer care (especially 'end of life').
Clearly the professionals know what they are doing.
Our 'guest' was very well looked after.
Lucky - but sourced a room quickly.
We have nothing but praise for Guildford House.

Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time to review our home and services, and for becoming part of our community.


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Review from M H (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the care given to our father.

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Review from C M (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food seems to have dropped off slightly e.g cakes. Choice in bistro dropped considerably. My father is a fairly difficult resident and some carers are better at dealing with him than others (the more mature the better). I think the activities staff are first rate. Nursing staff excellent. Sometimes
feel number of carers to residents ratio could be higher, and sometimes a bit of a wait particularly at busy times like getting up in the morning. Do think it is very expensive. Overall happy with the service provided though.

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Review from B T (Husband of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my wife's first experience of respite care - to give her a treat and me a rest. Both aims were more than fulfilled. When I asked her (in private) how she found Guildford House, I expected the answer, "Yes, it was fine." So when she replied, "It's gorgeous here," I was hugely reassured.
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place buzzes with activity and has met my wife's needs. The staff are lovely and couldn't be more helpful. Thank you from both of us!

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Review from J T (Respite Resident) assisted by family/friend published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay was excellent from start to finish. Staff are very attentive.

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Review from J E (Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having lived here four-plus years, I have felt well looked after.

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Review from M G (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, the staff are friendly and caring to all. I am told the food is very good and the bed comfortable.

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Review from Steve M (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the family bing evening at the Guildford House Care Home and it was great. The events staff always deliver fun and interesting events that help to engage families and create a welcoming community/family spirit. They show a really high level of genuine care with residents and this is obvious
at these events.

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Review from C O (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two and a half years at Guildford House, she passed away on 8/8/2023. She felt safe, cared for and happy to be there, from her initial welcome to her last day. The staff were kind, attentive and responsive, and would even pop in to see her when they had time, even if not called. I cannot
recommend Guildford House highly enough. From reception, to admin, to care, they are all great.

Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for your kind words and taking the time to write the review. We are honoured to have cared for your mother and get to know her and her incredible life stories.


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Guildford House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Guildford House Care Home - Avery Collection is calculated as follows: ( (203 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 250 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Guildford House Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 20 Positive Reviews ÷ 20.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Emma

Emma Meredith

Job Title: General Manager

Joined: 2016

I joined Signature in 2016 as a Dementia Care Manager and became General Manager in January 2023. I have always been passionate about Memory Care and have worked in similar environments as a manager. I enjoy working in the Signature at Guildford community. It is truly rewarding to work with an exceptional team and deliver high-quality care to our residents.


Andreea

Andreea Fratila

Job Title: Client Liaison Manager

Joined: 2015

Starting my career as a carer has given me an invaluable insight into the complexities of delivering genuinely compassionate and professional support to seniors. I now support those families who are making the choice to join her for the first time.


No two sets of circumstances are the same but everyone benefits when the difficult, stressful and emotional process of moving to a new home is made smoother and easier. Sometimes it’s the small things that make the biggest difference.


Sam

Sam McCarthy

Job Title: Assisted Living Co-ordinator

Joined: 2008

Our principles of service ensure that our residents receive excellent care, which is something I am very passionate about. I have worked in both our assisted living and dementia neighbourhoods and feel very lucky to have met such lovely residents. I have particularly enjoyed listening to the stories about their interesting lives. My favourite part of my day is when I arrive at work and see the morning smiles on our residents' faces.”


Frequently Asked Questions about Guildford House Care Home - Avery Collection

What types of Care is Guildford House Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Guildford House Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Guildford House Care Home - Avery Collection have?

There are 71 Single Rooms and 15 Couples/Companion Rooms.

What are the Facilities & Services at Guildford House Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Guildford House Care Home - Avery Collection to the centre of Guildford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.