Review from Lisa A (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

I visited for 171 consecutive days at different times of the day and evening... and at all times, my father was in immaculate condition. The care is exceptional. The whole 1st-floor team of carers, nurses, cleaners and handymen are tip-top. I can not thank them enough. They treated my father with the

utmost respect, used charm and humour to match his and generally were beyond patient and loving.
After visiting several homes, I found the person 1st helping me to be brilliant, and it was the only one that didn't smell... ever.
The place is full of life and joy thanks to the amazing entertainment team, who work so, so hard and always have a smile and a new novel idea to entertain.
Great sweeping entrance hall and clever use of bending corridors to stop it from looking like a hospital.
Onside physio blew all my expectations away by getting my father to walk after three months in a hospital bed.
100 out of 100.

Reply from Andreea Fratila, Reviews Team at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.

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Review from W W (Husband of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

My wife is in her eighties and, for some time, has suffered from Alzheimer's and incontinence. During the early stage of her illness, she wanted to stay at home, and we employed carers in the early morning at midday and in the evening to look after her. She gradually grew worse until finally, in August

2022, the carers could no longer cope with her problems and departed, leaving us to get an ambulance, but they refused to come. We were stunned. I visited "Signature" recently and was very impressed. I phoned them, and they replied, "give us half an hour, and we will have a room ready for her". After a quick check, she was taken to the dementia ward as she can no longer look after herself. In a few moments, she was in bed and in an attractive room surrounded by nurses and carers. She made steady progress. The nursing was excellent, and her carer was always keen to tell me of my wife's progress. She could not have had better care or attention. There were thirty carers in the dementia ward, attended by three nurses and about twelve carers. By comparison with the main part of the building, where there was a lot of activity, the dementia ward was a very calm area without pressure or stress. Most of the patients spent a lot of the day asleep whilst others listened to music or sang songs they remembered. Some, who were capable, went to places of interest in the minibus. At meal times, patients in wheelchairs went in first to a pleasant dining room and well-planned meals. Those who could no longer feed themselves were fed by a carer. Individual preferences were always noted and considered. For my wife and her time at
2Signature" was a very successful and enlightening experience.

Reply from Andreea Fratila, Client Liaison Manager at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too.

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Review from Neil M (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

Dad has been there for just over a year, and it is the right place for him now. It took him a while to integrate into the new way of life, but the staff are very good at "encouraging" residents to join in the many and varied activities. All aspects of the home are very good, and all the staff really

care.

Reply from Andreea Fratila, Manager at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too. We look forward to seeing you on your next visit to the home.

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Review from P H (Friend of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

My lifelong friend has recently moved to the home, and I have visited on a few occasions so far. I have been impressed by the great facilities and genuinely friendly staff who I have met. My friend can be quite difficult to please, but he has really settled into his new home and reports he is being

very well looked after.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience of Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too. We look forward to seeing you on your next visit to the home.

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Review from D W (Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with activities - "excellent" body presentation. Very friendly.
Call bell times are too long.
Very happy with rehab support.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Thank you for your feedback and for taking the time to talk to me today regarding your thoughts. I am pleased that your issues have all been resolved satisfactorily and will continue to ensure that any concerns are dealt with promptly.
Regards.

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Review from Fiona R (Granddaughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience

Since having my grandma at Signature, she has settled and adapted to a different life, and this is with thanks to your amazing staff. As the years have gone by, her needs have increased, and the home has adapted so well, always fully supporting her. It is safe and so comforting knowing that Grandma

is always being looked after. Thank you.

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Review from David S (Husband of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

When it became clear that my wife needed residential care, a friend recommended Signature at Guildford. I am very glad he did, as both my wife and I are incredibly happy with the care she is receiving. The building is beautifully laid out and very comfortable, but it is the staff who make Signature

so special. They are very attentive and appear to have as much time as my wife needs. They are cheerful all the time, and nothing they are asked to do seems too difficult.
There are a number of customer-facing organisations that could learn a lot from the Signature philosophy, and I would confidently recommend them to anyone.

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Review from P D (Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

We received kindness and amazing nursing and food. My husband was in the home with dementia, and I was able to go with him. I stayed until he died - everything was very professional and brilliant. He was looked after 24/7. I was able to go with him and stayed by his side until he died. I stayed for

a further two weeks afterwards to get used to my new circumstances. I did go home but seriously thought about going back myself as I am 75.

Reply from Signature at Guildford, Manager at Guildford House Care Home - Avery Collection

Thank you for your kind review; we are happy to pass along your comments to the team here at Signature at Guildford!

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Review from Liz B (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mum had been reluctant to move into a care home at first, but the staff were so kind and helpful she settled in quickly. All the staff went out of their way to explain things and to make her feel supported and welcome. The facilities are just what she needed with sufficient social activities, a lovely

restaurant and peace and quiet in her room when she needs it. I feel confident she is safe and well and that she will enjoy living there.

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Review from S M (Wife of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

Signature is a very friendly, warm and kind care home and provides good entertainment, occupation and stimulation for the residents. It is as good a place to be when you need a lot of help and care.

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Review from N J (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

The staff at Signature did a wonderful job settling my parents into the care home when they arrived nearly 2-years ago. My parents are well enough to be able to report that the carers are genuinely caring and look after them very well, and that is certainly also the impression that I have. The building

itself and the accommodation are very comfortable and well run.

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Review from Lynn J (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

The first time I stepped inside the door of Sunrise, I immediately felt there was a great atmosphere and a good buzz about the place. Management and staff couldn’t have been more helpful/understanding, and we knew this was the place for our dear Mam, who needed 24-hour nursing care.
Accommodation is

excellent, there's a beautiful garden for residents to relax in and a hive of activities and trips to enjoy.
All staff/carers/nurses and activities people were so kind to Mam and us - we visited every day and got to know them all by name and could see, daily, the amount of attention and care given to Mam. We joined in lots of the activities with Mam and the other residents; we were always made to feel welcome every single day and became part of the Sunrise community.
I can’t thank Sunrise enough for the wonderful, dignified care and kindness given to Mam throughout the last few months of her life. I would certainly recommend Sunrise to anyone looking for a care home for their loved one.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Guildford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Margaret P (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience

I went into Sunrise for remedial care and respite for my husband, following a fall and breaking my left wrist. I admit to being reluctant to go but our son persuaded me because my husband and I both needed care. The accommodation was all I needed for a short stay and the carers were amazing. The residents

were very friendly and helpful. No complaints at all.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Guildford. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted you and your husband enjoyed your stay with us and looking forward to welcoming you back in the future if your requirements change.

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Review from Richard H (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience

My parents moved to the Guildford Sunrise home in September 2015 when they had both entered their 90's, and my mother continues to be a resident there.

Throughout this time, I have been impressed with the continuity and caring of the Sunrise staff. I believe they have lengthened my parent's lifespan

and made their last years a significantly happier experience than they might otherwise have been.

It is, of course, relevant to mention the COVID pandemic at this time, and the home has managed the crisis very carefully and successfully. A huge thank you and well done from me to the Sunrise team.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Thank you for leaving us such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Sunrise of Guildford, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Geoff F (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

We chose Sunrise of Guildford for my dad because they had been excellent in caring for my father-in-law some years ago. Sadly Dad was very poorly when he arrived from the hospital but the care, compassion and kindness he received during his stay and end of his life was exceptional. The staff even donned

their PPE and brought a cake and a lovely rendition of happy birthday for his 101st. We also hugely appreciated the kindness and consideration shown to us at such a tough time.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Guildford– particularly at such a difficult time. The team here are so grateful that your dad had such a positive experience of the home, and this extended to family members and friends.

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Review from Sandra D (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

My father spent a few weeks at Sunrise of Guildford for end-of-life care. The facilities were excellent and the staff friendly and helpful. We were allowed to visit my Dad (following Covid-19 testing) on a regular basis as he was nearing the end of his life. The staff were compassionate and caring and

looked after Dad so well. My sister and I wish we could have persuaded him to move to the care home sooner as he would have enjoyed the great facilities on offer. When my Father passed away the staff couldn’t have been more helpful and said they had enjoyed getting to know my Dad in the short time he spent in their excellent care.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Guildford – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home, and this extended to family members and friends.

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Review from Julie E (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

My mother, 93, spent two and a half years at Sunrise but this week, sadly, we had to move her. I have nothing but praise for the staff at Sunrise for the way they looked after my mother during her time there. At mealtimes one of the staff, often the chef, would come and ask if everything was all right,

and bring her extra roast potatoes with a smile. The family, including great-grandchildren and dog, were always made welcome; we were able to share meals with her in the private dining room or had the choice of her room or any of five other pleasant sitting areas or the beautiful garden. She could not have had kinder or tenderer care from both the care and nursing staff; whoever passed by - management, admin, technical, laundry, or cleaning staff - all had a smile and a friendly word. Her birthday was celebrated; Christmas was a wonderfully full and happy period, with many entertainments, great food and beautiful decorations. Heartfelt, grateful thanks for such human kindness.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Guildford and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Karen H (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience

Sunrise of Guildford have done an amazing job through the pandemic. They have responded quickly, kept us well informed and most importantly kept our Mother safe and well. Thank you to all the staff.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

We believe our carers at Sunrise of Guildford go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Julie M (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience

Exemplary care pre and during Covid. Regular updates and thoroughness with Covid safety measures. Shout out to all the staff who go above and beyond in these challenging times. Mum is happy there and achieving the best quality of life possible. Thank you for all you do.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Guildford, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Pamela J (Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

We have been resident in Sunrise of Guildford since February 2020. We have been very well looked after, and the staff have taken particular care to ensure our safety and freedom from Coronavirus infection. All residents are tested regularly every three weeks, and to date, no one in the care home has

been infected by the virus. This is a remarkable and most creditworthy achievement.

Reply from Lynn Grafham, General Manager at Guildford House Care Home - Avery Collection

Here at Sunrise of Guildford, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.

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