Guildford House Care Home - Avery Collection

The Astolat Business Park, Astolat Way, Peasmarsh, Guildford GU3 1NE
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9.8 78 Reviews
  • Guildford House Care Home - Avery Collection, Guildford
Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment.

Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred care, community and companionship, and luxurious surroundings indoors and in the sunny gardens and patio areas.

A diverse range of stylish en-suite 1-bed or 2-bed rooms, available for single occupancy or couples, empowers residents to maintain independence with 24/7 support. Residents are also encouraged to decorate their rooms with keepsakes and mementos, fostering a true sense of a home away from home.

Convenient transport links facilitate easy access for family and friends to visit at any time, allowing them to enjoy the numerous amenities with residents. Guests can enhance their visit by indulging in a pampering session at the on-site hair and beauty salon or joining in for a film at the state-of-the-art cinema room.

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Care Provided by Guildford House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emma Meredith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Guildford House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Guildford House Care Home - Avery Collection Reviews (78)

Total of 78, showing 61-78
9.8

Guildford House Care Home - Avery Collection has a Review Score of 9.8 (9.774) out of 10, based on 21 reviews in the last 2 years. Over all time Guildford House Care Home - Avery Collection has 78 reviews.

Overall Experience

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Date Published

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Review from M K (Partner of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had connections (partner/later husband) with Sunrise of Guildford since it opened. The standard and facilities have remained consistently good. We are lucky to have Sunrise in our area. Nowhere else like it.

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guilford Team


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Review from David T (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has significant care needs, stemming from his dementia and broad nursing needs. He was previously asked to leave another care home, which led us to switching to Sunrise. The care, support, understanding and help has been excellent. The home has greatly reduced the burden on his children, as
we know he has the best possible care and advice. I could not recommend Sunrise more highly.

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Fiona M (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service by Sunrise. Mum has never had to wait for anything to be done.

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Liz G (Daughter-in-law of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only good things to say about the care my mother-in-law is getting. All the staff are wonderful and very helpful. Anything I've requested for my mother-in-law like fixing the phone, hanging pictures etc it gets done straight away with a smiley face.

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Carole P (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In July 2017 my sisters and I chose Sunrise of Guildford for our parents as it offered facilities for a married couple and because the layout of the home and the fixtures and fittings are all maintained to a highly impressive standard. Sadly, my father's vascular Dementia advanced rapidly, and he died
in December. During his short stay at Sunrise, he was looked after well and I believe the carers treated him with compassion and kindness. My mother, who has Alzheimer's, found adjusting to life at Sunrise very hard, and the carers and nurses told us many times that they found her behaviour unpredictable and challenging. So, after Dad's death, we looked at alternative homes for Mum and have moved her to a smaller, specialist Dementia home in Guildford, where she is treated with patience and understanding and she is now much happier. Sunrise management did not ask us why we were moving Mum, and we found that lack of concern disappointing. We also felt that more evening carers would be beneficial!

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Guildford Team


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Review from Diana D (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing help, they go above and beyond. Nothing is too much trouble and kind and friendly too. Staff are amazing at Sunrise of Guildford.

Reply from Marketing, Marketing at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Serena Z (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with the staff at Sunrise, I have had a very positive and supportive experience with my mother, who suffers from dementia. Through every stage of this disease, the staff on the reminiscence floor and elsewhere have taken great care to give mummy the care she has needed.


Although

I live in America, The staff managed to keep me informed and involved and never let me worry unnecessarily about her. After her hip operation, she was welcomed back as into a family and given every support necessary. Now in the last days of her life, I sit beside her and staff are caring for us both in the most loving way. I could not be more grateful or thankful.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from K C (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents moved to Sunrise 2 1/2 years ago as my mother's dementia and my father's increasing mobility issues made living in their remote country home too challenging. For my father to have the day to day responsibility for daily life and particularly my mother's care lifted from him was a
relief but for my mother, it was disorientating and upsetting. Sunrise has dealt with them very sensitively. The team are highly professional but very friendly and caring. Six months ago my mother was diagnosed with advanced cancer and went downhill incredibly quickly and died. There was never any question of Sunrise not being able to cope with the challenges of palliative care and their professionalism was second to none and their gentle care was exemplary, not only for her but also for my father. He continues to enjoy life there dipping into the community for company and retiring to his room for peace and privacy.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Guildford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Hugh G (Son of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should say that our mother has only been at Sunrise for a couple of months now so this review is based on our first impressions. However, our initial impressions are top notch in every category highlighted below. The atmosphere of the entire environment is reflective of the mixture of extraordinary
warmth and professionalism shown to us by the Director of Community Relations. This approach then appears to flow down through all staff members in the organisation. Critically, this, in turn, leads to a real sense of trust and confidence in Sunrise among my mother's family members and her close friends. Sunrise has given us a dignified, compassionate and elegant solution to a highly emotional and sensitive challenge we found ourselves facing.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Catherine E (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Sunrise of Guildford for nearly two years. Once my father settled in, and it does take a while to acclimatise, he has been very happy. He has his own spacious room with a kitchenette and bathroom, he is fed royally and the care given him enables him to live his life without
embarrassment or difficulty. Sunrise provides lots of activities which my father takes part in, from flower arranging to painting, from singing in a choir to performing in concerts. The area downstairs is extremely welcoming and the people on reception know everyone and all the relatives and friends coming and going, whilst keeping a watchful eye on everyone. The gardens are delightful. My father was a keen gardener and so he really enjoys a daily walk around the house. I am honestly grateful to everyone who works there for always being cheerful, always approachable, and enabling my father to have a good quality of life despite his infirmities.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from N C (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the food/drink for my mother. The concierge/front desk is excellent. Sadly there is some very unhelpful uncaring staff - both in the kitchen and in the caring team. I would struggle to recommend this nursing home because of this.

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Review from Iain S (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of accommodation. Staff all very nice but they are all very rushed and not enough of them, meaning the one to one attention is sometimes missing.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Guildford Team.


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Review from Esme W (Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well run residential home with a pleasant atmosphere and a caring staff.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team.


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Review from Paul M (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and completely satisfied with the care given to my mother over the last two years at Sunrise of Guildford.
The carers are dedicated and professional.

Reply from Marketing, Digital Marketing Executive at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Guildford Team


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Review from P T (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. The whole place has a very friendly feel to it. Staff are friendly and caring. Rooms are comfortable and it is nice to be able to have one's own furniture and personal items around one. The food is good but could be more attractively presented and is frequently lukewarm when it reaches the
table. The waiting leaves a good deal to be desired. The entertainments are excellent. There is plenty to do for those who wish to participate. On the other hand no-one pressures you to participate if you prefer not to. Overall a very pleasant place in which to spend one's last years.

Reply from UK Marketing, Marketing Assistant at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Guildford Team


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Review from Rou M (Friend of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two of my closest friends have moved into The Sunrise of Guildford in the past year. I have been visiting them regularly and have always been surprised at how the caring and kind all the staff are. I have in the past taken part in activities and had meals here and thoroughly enjoyed the experience.
My friends and their family have been satisfied with The Sunrise of Guildford.

Reply from UK Marketing, Marketing Manager at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Guildford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are delighted that you are finding our Community so welcoming and enjoying the activities.
The Sunrise of Guildford Team.


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Review from Fiona M (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in the hospital for 7 weeks and we were suddenly told that she could be discharged. We had 3 days to organise everything. Sunrise of Guildford staff and management were so very helpful and supportive towards me as I organised the move. Everything went so smoothly and mum has settled
in very well. Although very confused a week ago when she arrived she is now thriving in an atmosphere of superb care, understanding- and living on an excellent diet. My thanks to the staff really is difficult to put on to words- only I'm indebted to them. Hopefully, all will continue as well as it has started. 10/10 **

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Review from Geoffrey H (Son of Resident) published on 24 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Guildford provides a very positive, clean, happy and well-organised environment, with a strong emphasis on community and quality of life coupled with an extremely flexible visiting policy. The facilities, food and staff are all excellent, helped by the fact that the premises are purpose-built
and well designed, with an especially pleasant and secure garden.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Guildford House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Guildford House Care Home - Avery Collection is calculated as follows: ( (203 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 250 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.99 Points relating to the number of positive Reviews for Guildford House Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2. 20 Positive Reviews ÷ 20.2 = 0.99

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Emma

Emma Meredith

Job Title: General Manager

Joined: 2016

I joined Signature in 2016 as a Dementia Care Manager and became General Manager in January 2023. I have always been passionate about Memory Care and have worked in similar environments as a manager. I enjoy working in the Signature at Guildford community. It is truly rewarding to work with an exceptional team and deliver high-quality care to our residents.


Andreea

Andreea Fratila

Job Title: Client Liaison Manager

Joined: 2015

Starting my career as a carer has given me an invaluable insight into the complexities of delivering genuinely compassionate and professional support to seniors. I now support those families who are making the choice to join her for the first time.


No two sets of circumstances are the same but everyone benefits when the difficult, stressful and emotional process of moving to a new home is made smoother and easier. Sometimes it’s the small things that make the biggest difference.


Sam

Sam McCarthy

Job Title: Assisted Living Co-ordinator

Joined: 2008

Our principles of service ensure that our residents receive excellent care, which is something I am very passionate about. I have worked in both our assisted living and dementia neighbourhoods and feel very lucky to have met such lovely residents. I have particularly enjoyed listening to the stories about their interesting lives. My favourite part of my day is when I arrive at work and see the morning smiles on our residents' faces.”