Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.8 168 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.

Care Provided by Esher Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monika Siewierska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Esher Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,253 – £2,660
    • Self-Funded Residential Dementia Care £1,666 – £2,513
    • RESPITE Self-Funded Residential Care £1,433 – £2,963
    • RESPITE Self-Funded Residential Dementia Care £1,870 – £2,665
  • Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.


  • (these prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Esher Manor Care Home - Avery Collection Reviews (168)

Total of 168, showing 21-40
9.8

Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

When a family needs to look for a care home for a loved one, it goes without saying that the situation has been stressful for a while. From the first contact, all the staff were patient, caring, and open. Differing sizes of rooms were shown and the prices of various care packages were discussed discreetly.
At no stage was there any pressure to choose any particular room or care. Everything we have seen since has backed up our original impression of a warm, safe, and welcoming place. Our family member is now so much more healthy, happy, and lucid than at any stage in the previous few months. The food is excellent and, if you want a glass of wine with it, no problem! What’s not to like?!

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor Care Home. We are delighted we have been able to support your family through a stressful period.


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Overall Experience  Overall Experience 5.0 out of 5

So this will not be enough space to express my gratitude to the team at Esher Manor but it will go some way. Every time myself and my husband visit my aunt at Esher Manor which is frequently, we are left astounded by the level of care from everyone, the warm welcome we receive, and the fact the staff
go out of their way to do anything for us but most importantly for making my aunty feel safe and happy. The change in her has been remarkable! It's so wonderful to see her so happy and content. Thank you does not seem enough but it comes from the bottom of my heart.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to send a review for Esher Manor. We are delighted that your aunty has settled in so well. Thank you for sharing your experience, and we look forward to seeing you on your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms, good variety of food options along with great facilities and amazing staff. It gave me peace of mind knowing my mum was being cared for to such a high standard. I would highly recommend it.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to complete a review for Esher Manor. We really appreciate your comments which will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

This is the second visit to Esher Manor. I am here to give my diabetic 93-year-old husband a break. However, the family felt it would be better if he joined me here. All the carers are kind, patient and very obliging even new recruits and agency people. I was given a suite that was comfortable and complete
with a fridge, kettle, television and a lovely double mattress (bliss). After my last visit of 13/14 weeks, I had put on 3 stones due to all the super food.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Esher Manor. We are delighted that you returned as a resident really appreciate your review.


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Overall Experience  Overall Experience 5.0 out of 5

Esher Manor Care Home is a pleasure to visit when seeing my Mum.
The home is warm, welcoming and with exceptional friendly and distinctive service. The home is safe and secure and displays a high duty of care towards all residents. The home is well led and feedback is always welcomed. The home is kept
to a very high level of cleanliness and kept very tidy, and you can see and feel these efforts when you go around any part of the home.


The care and support is outstanding and you are treated with dignity, respected as an individual, and treated with compassion at all times. The care is responsive and supportive and wellbeing is at the forefront. There is lots of variety of activities and outings that caters for all needs. The garden grounds are beautiful and well-maintained. The home is very well maintained and finished with quality and classy furnishing. Laundry service is of high quality with fresh smelling and well pressed clothes/sheets.
It's just a Fabulous Home!


Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor. The Team at Esher Manor are really appreciative of your comments, and look forward to family and friends visiting our home. We look forward to seeing you on your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate to find Esher Manor for respite care for my Mother after she came out of the hospital. The care and support she has received have been excellent, and being so well-supported has enabled her to recover without the stresses and strains of managing day-to-day life. As she has regained
her strength, she has been helped and encouraged to do more, and she is getting used to going out and about again, knowing she has the safety net of the home to return to as long as she needs it. All the staff we have met have been superb, and from our family’s perspective, the arrangement has taken away our worries that she might struggle to manage on her own. Whether for permanent or temporary care support, we would highly recommend Esher Manor.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Esher Manor, we are delighted that we have been able to support your mother with her respite care.


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Overall Experience  Overall Experience 5.0 out of 5

Mum went in for 2 weeks respite, stayed 4 weeks before having to go to hospital. Sadly, couldn’t return due to them not being able to have oxygen which Mum needed. Whilst in their care, the staff were lovely and saw the same faces which was good. Food was excellent and Mum enjoyed the piano players
and singers that entertained a couple of times a week.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for your kind words for the team at Esher Manor.


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Overall Experience  Overall Experience 5.0 out of 5

We required immediate respite for my parents following my father's fall before we were due to go away. The client liaison manager was amazing when I contacted her. She explained the setup and care available and the residential care manager came within half a day to the house to assess my parent's needs.
Her care and attention gave us great confidence that my parents would be well looked after. They stayed 8 days and the staff could not have been more caring and attentive. We are most grateful to the staff for all their kindness and excellent care. My parents had two separate rooms in a contained apartment with a view of the garden. They had their own bathroom and kitchenette with a fridge/freezer. My parents have been back to the same room for a 12-day stay in March and will be returning for a further 7 days of respite. I can highly recommend Esher Manor Care Home.

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Overall Experience  Overall Experience 4.0 out of 5

My Mum went in to Esher Manor for a 6 week respite stay, Choice of rooms were available. Lovely room and common areas - nicely decorated. Staff are very friendly and treated her well. Would not hesitate to recommend.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

The Team at Esher Manor are delighted that we were able to support your mum with her respite care and really value your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the care and compassion shown to my mum over her past two-and-a-half-year stay. Mum was always very happy here. The warmth and comfort shown were always very evident whenever we visited. Mum enjoyed the activities and company which you all provided and towards the end, it was clear
that each and every member of staff wholeheartedly did their utmost to provide the best level of service possible.

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Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home during Covid lockdowns - from that point on her levels of care have been excellent. She benefits from a varied and regular entertainment programme which includes exercise and trips out. We are particularly impressed with the low level of staff turnover - we see the same
smiling faces on every visit.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for sharing your experience for your mother and family with Esher Manor Care Home. We appreciate you taking the time to review us, and look forward to seeing you on your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

My parents first moved into Esher Manor care home in September and the care from all staff has been exceptional. Unfortunately, my father recently passed away due to health conditions and my mother has Alzheimer's. The care home was very accommodating by hosting the funeral reception in order for my
mother, who is bed-bound, to be present with her family. The staff went above and beyond during the reception and the professional hospitality team provided an incredible buffet with refreshments. All staff at Esher Manor have been warm, friendly and brilliant communicators, whilst caring for my parents. I could not recommend the care home highly enough and want to thank them for all their support and outstanding care.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for writing a review for Esher Manor. It was our pleasure to be able to accommodate everyone at the funeral reception. Thank you for your kind words which will be shared with the Esher Manor Team.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad spent a week of respite care at Esher Manor following a 2-month spell in hospital, where he lost a lot of weight and strength. The staff were amazing - kind, attentive and competent. They were completely on top of his complex medicine regime, giving us a bag of pills and a timed schedule when
we took him out for the day. One member of staff went out of his way to encourage my Dad to walk to the bathroom in order to build up his strength and mobility when it would've been so much quicker and easier for the carer to just empty the catheter bag himself. The food was imaginative and appetizing, which was a priority for us, as we wanted him to recover his appetite. I'd certainly use Esher Manor again to help an elderly relative convalesce after illness.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

We are delighted at Esher Manor that we were able to support your dad following his long spell in hospital. Thank you so much for your kind comments and we wish your dad a speedy full recovery.


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Overall Experience  Overall Experience 5.0 out of 5

When my 91-year-old stepmother broke her ankle, I called round care homes in a bit of a panic as her being admitted to hospital left my 94-year-old father with advanced dementia, living on his own, which although he disagreed, was simply not an option. The client liason manager was very helpful and
understanding and unlike other homes I called, seemed to grasp the situation better and was attentive in her calls and updates to me, whilst not bombarding me. As things turned out we ended up having my stepmother go to Esher Manor on her discharge from hospital to continue with her rehabilitation and my father joining her at Esher Manor, which he was simply desperate to do. Having his routine disturbed so abruptly and violently meant he was not the easiest of residents but the staff were very patient and calm and looked after both of their different needs well.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to write a review for Esher Manor. We are delighted that we were able to help with your stepmother and father during her injury, and hope that they are doing really well back at home.


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Overall Experience  Overall Experience 5.0 out of 5

We as a family continue to be very grateful to all the staff at Esher Avery Manor for keeping our Mother happy, safe and superbly cared for. She is genuinely very happy there and enjoys involving herself in all kinds of varied activities available. Thank you Esher Avery Manor.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor.
The team are delighted with your comments, and we hope to see you visiting over the Christmas period.


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Overall Experience  Overall Experience 5.0 out of 5

My mother first came into the care home at the beginning of August 2023, since then she has received outstanding care from all of the staff. It is good to know that she is being looked after so well as it was no longer possible for our family to take of her daily needs. Mum really enjoys the musical
activities.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review, we really appreciate your comments and are delighted that your mother is enjoying the musical activities. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered Esher Manor we were made to feel at home, being offered refreshments from the bistro, with a lovely choice of snacks.
We were greeted by all staff with with a 'warm welcome' and shown around the home by polite, friendly and professional staff.
Explaining in detail how the
home was managed, the many activities on offer for my mother to enjoy and the lovely meal options on offer from the restaurant, we also sampled the lunch, which I must admit was extremely delicious.
I am pleased to report that my mother is now residing in Esher Manor and has settled in very well, making new friends, enjoying all the activities and the company of all staff.
The home is very well decorated and my mother's room is very spacious and well-equipped.
I have visited my mother ar Esher Manor on several occasions now, the staff remain extremely positive, polite and friendly, which makes me feel confident that we made the correct decision in choosing Esher Manor.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

We are delighted at Esher Manor to receive such wonderful compliments and thank you for sharing your experience. We are so pleased that you and your mother have chosen Esher Manor, and are enjoying the many things we have to offer.


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Overall Experience  Overall Experience 5.0 out of 5

Not like a care home - like a hotel!
Lovely atmosphere.
The staff are lovely - truly caring.
To stay there for respite week is like having a weekly holiday.
I would like to see what other activities there could be - get together with residents interested to see what suggestions come up.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for your wonderful review for Esher Manor. We are delighted that you enjoyed your stay with us, and hope to see you again.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum has recently become a resident at Esher Manor. From the first time we walked through the door, we were impressed; we were immediately greeted and received a tour almost immediately. The facility is wonderful, the activities look fun and every staff member we have been in contact with has been
exceptionally helpful and competent.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for leaving Esher Manor a review. The Team at Esher Manor thank you for your kind words and support.


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Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely professional yet also very friendly. Their medication procedures put the hospital Dad had been in to shame.
Whilst being extremely attentive to Dad they respected his choices and decisions and adapted accordingly.
I would have no hesitation in recommending Esher Manor with
its current management and staff.
As an ex-Registered Care Manager, I was very impressed.
It's not the cheapest around, but well worth the money.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor. We really appreciate your feedback.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager

Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.


Biljana

Biljana Ashfield

Job Title: Deputy Manager

Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.


Arunima

Arunima Joby

Job Title: Residential Care Manager

Joined: 2010

I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.


I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.


Joanna

Joanna Perry

Job Title: Client Liaison Manager

Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


Jane

Jane Wells

Job Title: Business Office Coordinator

Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.


Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef

Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.


Dave

Dave Nicholson

Job Title: Maintenance Manager

Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.


Cliff

Cliff Owens

Job Title: Hospitality Manager

Joined: 2022

Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.


Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.


I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.


I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.