Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.8 168 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.

Care Provided by Esher Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monika Siewierska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Esher Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,253 – £2,660
    • Self-Funded Residential Dementia Care £1,666 – £2,513
    • RESPITE Self-Funded Residential Care £1,433 – £2,963
    • RESPITE Self-Funded Residential Dementia Care £1,870 – £2,665
  • Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.


  • (these prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Esher Manor Care Home - Avery Collection Reviews (168)

Total of 168, showing 41-60
9.8

Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.

Overall Experience

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Date Published

168
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Overall Experience  Overall Experience 5.0 out of 5

My grandmother is receiving exceptional care at Esher Manor Care Home-Avery Collection, which brings immense comfort to our family. The dedicated staff members exhibit unwavering compassion and attentiveness in attending to her needs. From ensuring her medications are administered accurately to curating
delicious and nutritious meals that cater to her dietary requirements, every detail is meticulously addressed. Beyond the physical care, they engage her in various activities and social interactions that keep her spirit vibrant. The facility itself is designed with her safety and comfort in mind, providing a serene and inviting environment. Regular updates from the care team reassure us that she is not only receiving the best possible medical attention but also emotional support. Witnessing the genuine concern and respect the care home staff have for my grandmother truly puts our minds at ease, allowing us to focus on cherishing the quality moments we share with her.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor. We are delighted that your family have chosen our home, and thankyou so much for your kind words. We hope to see you and your family visiting the home soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in Esher in April 2023, having spent 96 years living in her own home. She needed more support, and Esher Manor Care Home has been fantastic in providing this. The staff have been wonderful in welcoming Mummy, and she has settled so well. A lot of our family lives close by, and we are
very happy that she is cared for. Visitors are made very welcome.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Esher Manor Care Home.
It is delightful to see that your mother is surrounded by so many loving families that visit her, made easier by her move to Esher Manor.
We look forward to seeing you all visit again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at the home on the 18th of April 2023. All the staff made the move from Ireland very, very easy, and there was a very welcoming reception for Mum on her arrival. The plaque outside her bedroom was very special. Since April, Mum has settled in very well. There is a real community feel to
Esher Manor, and I know Mum is at ease in the residence. All visitors are made especially welcome, which adds to the tremendous atmosphere which percolates throughout.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review your experience with Esher Manor Care Home. We are delighted to be looking after your Mum and that she has settled into the community well. We look forward to seeing all of your Mum's family at Esher Manor Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking such great care of Mum.
What a wonderful home.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Esher Manor, we truly appreciate your wonderful comments, and look forward to seeing you again when you next visit.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was in the REM suite (for those with dementia) and had a decent haircut whilst there. The staff are attentive and caring, with great care taken over medication. There are no restrictions that I noticed on visiting hours and on several visits, I noticed that some form of entertainment had been provided
for the residents.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for your feedback and it is lovely to have your mum on regular respites. We are looking forward to assisting you next time.


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Overall Experience  Overall Experience 5.0 out of 5

I have nothing but good things to say about Esher Manor Care Home. Amazingly friendly, caring and compassionate staff who are always on hand to answer questions, have a chat, provide a shoulder to cry on, make cups of tea, offer advice and etc. I cannot speak highly enough about the facilities, activities
and level of care Mum has been given since she has been there. It is a real peace of mind to know that she is safe and well looked after, whilst also having the stimulation needed, with others around and an array of activities each day to take part in if she wishes. Thank you to all those involved.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for reaching out and providing us with your lovely feedback. My wonderful team at Esher Manor work hard to achieve the best for each resident we look after.


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Overall Experience  Overall Experience 5.0 out of 5

In December 2022, I had a sudden acute problem with the hip replaced in 2012. Unable to walk, I was given a wheelchair, and within days, saw the doctor and had an X-ray and an appointment with a physio to discuss the results. The staff were very caring, helped me on request and with my permission, the
wheelchair was liberally decorated with tinsel, a nice humorous Signature touch. When I was unsure about using it for a surgery appointment, I was given what was described as a "serious" one for the occasion! Fortunately, the problem was resolved with time and exercise. The experience showed how well and quickly the staff responded to my needs and, also introduced a bit of fun with my approval.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

The team @ Signature at Esher are delighted that you are back to strength following your hip issue at Christmas. Thank you for taking the time to write a review for Signature at Esher, we really appreciate it, and thank you for sharing your experience.


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Overall Experience  Overall Experience 4.0 out of 5

We came here for a short break so that I could get away from all domestic duties. I am pleased to report that we were well looked after; I did not even have to make a cup of tea while here. Everything was done for us. All the staff were extremely helpful and obliging.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

From everyone at Signature At Esher, we are delighted that you enjoyed your respite stay.
We look forward to seeing you again should you require a break in the future.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff were really lovely and understanding and went out of their way to help the family with a messy situation.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are so pleased that we were able to help.


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Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks’ respite at Signature. She had a very happy and comfortable stay and thought the staff were so friendly and helpful. Already positively talking about the next respite stay later in the year.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are delighted we were able to help your mother with her respite stay, and we look forward to seeing her again later in the year.


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Overall Experience  Overall Experience 5.0 out of 5

My parents went to Signature at Esher for respite care after my dad had a spell in the hospital. Mum went with him as he acts as her primary carer. His recovery was remarkable - and the Signature team deserve great credit. I found them to be personable, professional and caring. My mum, who has mild
dementia, also benefitted greatly from the experience - initially shy, the team coaxed her into flower arranging, wreath making and assorted other activities. In short, I would highly recommend Signature at Esher.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are delighted that your parents have made a great recovery and that Mum is involved in many of our activities. The team will be delighted with your review. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Signature in Esher for almost a month now, and she honestly could not be any happier. The staff, food, care, activities and rooms are of an excellent standard.
I would recommend this to anyone.
With best wishes to the team.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for reviewing Signature At Esher. We are delighted that your mother is enjoying living at Signature At Esher, and we are delighted to have her as a resident. We hope to see you visiting us soon. The team will be delighted at your comments for our review.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Signature of Esher for over two years now, and I can honestly say it is the best care home I have ever known. The staff are exceptional; they genuinely care and treat Mum and myself like family. The activities are endless - keeping fit, baking, bus trips, singers, dancers - you name
it, it’s going on! The home is like a 5-star hotel, and Mum's room is beautiful and cosy. The food is great, and there’s always coffee and treats when we visit, especially for my 5-year-old, who loves seeing her nanny. I always receive such a warm welcome, and nothing is ever too much trouble. I would recommend Signature to everyone.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. Our team will be delighted with your wonderful comments, and we look forward to seeing you and your family visit us soon. Thank you so much.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Signature at Esher for three and a half years.
She went to live there with mild dementia and poor eyesight at the age of 95.
She lived in assisted living initially and enjoyed the freedom of movement between her room, lounges, bistro and gardens.
She loved music and dancing
activities, baking and flower arranging etc.
As her health worsened, she moved to the reminiscence floor. She had very little sight by then and had also suffered a broken hip, but the staff did everything to get her mobile again so she could walk around with a stick.
They also made sure that Mum had access to all the wonderful music she so enjoyed.
I used to love going in to see her and was a regular visitor two or three times a week.
Mum luckily had lots of other visitors.
The staff were lovely, warm and welcoming when we went to visit, and over the years, I got to know the staff well.
There was an atmosphere of care and compassion there both for Mum and her needs, but also for our family.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

We are delighted by your wonderful comments and support of Signature At Esher. Thank you for taking the time to review; our team really do appreciate all your positive comments.


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Overall Experience  Overall Experience 5.0 out of 5

Mum came to Signature at Esher for respite after breaking her arm. It's been a lovely place for her to heal and feel safe. The staff are so friendly and helpful. The restaurant has a really nice atmosphere, and all the activities offered to make the home a very enjoyable place to stay.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are delighted that your mum was able to recover and rest from her accident, and we wish her well on her return home.


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Overall Experience  Overall Experience 5.0 out of 5

Having had little experience with care homes, I had an impression they weren't up to much. However, Signature at Esher was an extremely pleasant experience. A nice environment, clean with genuinely caring people, made for a great stay. It's obvious the staff have the best interest of their residents
at heart - what more can you ask for.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for reviewing Signature At Esher following your experience with your loved one. We really appreciate you taking the time to send us a review.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff seemed so friendly, and the person I was visiting seemed extremely happy to be there, which I was really pleased to see. They told me how much fun they were having and how good the food had been. It was lovely and clean and had a very family feel to the place.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for completing a review for Signature At Esher. We are delighted that the resident you visited is enjoying their time at Signature At Esher, and we hope you will be visiting again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed in reminisce for just over a year. During her time there, she was treated with kindness, dignity and respect. All the staff, from nursing through to reception, are kind and helpful. The wide range of activities helped to keep Mum stimulated and interested in the world around her. A big
thank you to everyone.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. The team will be delighted to read your positive comments; thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I spent two very enjoyable weeks at Signature Esher whilst recovering from a fractured pelvis. The meals were excellent, I had a very nice apartment, and I enjoyed participating in the multiple activities provided. The care home has a pleasant garden with lots of spring bulbs coming up.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are delighted that you enjoyed your respite stay, and wish you well with your recovery.


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Overall Experience  Overall Experience 5.0 out of 5

From my limited experience with Signature at Esher, I have been very impressed with all aspects of the organisation, staff and facilities. Given the chance, I would move in tomorrow myself. Can't say more than that!

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful comments; we really appreciate it.
We look forward to you seeing you visit the home soon.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager

Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.


Biljana

Biljana Ashfield

Job Title: Deputy Manager

Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.


Arunima

Arunima Joby

Job Title: Residential Care Manager

Joined: 2010

I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.


I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.


Joanna

Joanna Perry

Job Title: Client Liaison Manager

Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


Jane

Jane Wells

Job Title: Business Office Coordinator

Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.


Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef

Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.


Dave

Dave Nicholson

Job Title: Maintenance Manager

Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.


Cliff

Cliff Owens

Job Title: Hospitality Manager

Joined: 2022

Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.


Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.


I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.


I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.