Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.
Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.
Review from Craig T (Grandson of Resident) published on 5 September 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Esher Manor. We are delighted that your family have chosen our home, and thankyou so much for your kind words. We hope to see you and your family visiting the home soon.
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Review from A O (Daughter of Resident) published on 21 August 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Esher Manor Care Home.
It is delightful to see that your mother is surrounded by so many loving families that visit her, made easier by her move to Esher Manor.
We look forward to seeing you all visit again soon.
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Review from B C (Son of Resident) published on 21 August 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review your experience with Esher Manor Care Home. We are delighted to be looking after your Mum and that she has settled into the community well. We look forward to seeing all of your Mum's family at Esher Manor Care Home.
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Review from Paul C (Son of Resident) published on 14 August 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review Esher Manor, we truly appreciate your wonderful comments, and look forward to seeing you again when you next visit.
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Review from Quentin T (Son of Resident) published on 14 July 2023
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Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your feedback and it is lovely to have your mum on regular respites. We are looking forward to assisting you next time.
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Review from Sue H (Daughter of Resident) published on 13 July 2023
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Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for reaching out and providing us with your lovely feedback. My wonderful team at Esher Manor work hard to achieve the best for each resident we look after.
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Review from Rosemary S (Resident) published on 30 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
The team @ Signature at Esher are delighted that you are back to strength following your hip issue at Christmas. Thank you for taking the time to write a review for Signature at Esher, we really appreciate it, and thank you for sharing your experience.
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Review from Marilyn A (Respite Resident) published on 27 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
From everyone at Signature At Esher, we are delighted that you enjoyed your respite stay.
We look forward to seeing you again should you require a break in the future.
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Review from C L (Daughter of Resident) published on 20 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Signature At Esher. We are so pleased that we were able to help.
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Review from E W (Daughter of Resident) published on 11 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review Signature At Esher. We are delighted we were able to help your mother with her respite stay, and we look forward to seeing her again later in the year.
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Review from Andrew J (Son of Resident) published on 6 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Signature At Esher. We are delighted that your parents have made a great recovery and that Mum is involved in many of our activities. The team will be delighted with your review. Thank you.
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Review from Justin M (Son of Resident) published on 6 April 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for reviewing Signature At Esher. We are delighted that your mother is enjoying living at Signature At Esher, and we are delighted to have her as a resident. We hope to see you visiting us soon. The team will be delighted at your comments for our review.
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Review from Steph R (Daughter of Resident) published on 30 March 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Signature At Esher. Our team will be delighted with your wonderful comments, and we look forward to seeing you and your family visit us soon. Thank you so much.
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Review from J E (Daughter of Resident) published on 30 March 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
We are delighted by your wonderful comments and support of Signature At Esher. Thank you for taking the time to review; our team really do appreciate all your positive comments.
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Review from Kathryn R (Daughter of Resident) published on 29 March 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to review Signature At Esher. We are delighted that your mum was able to recover and rest from her accident, and we wish her well on her return home.
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Review from Greg B (Nephew of Resident) published on 10 March 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for reviewing Signature At Esher following your experience with your loved one. We really appreciate you taking the time to send us a review.
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Review from Emma O (Friend of Resident) published on 7 March 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for completing a review for Signature At Esher. We are delighted that the resident you visited is enjoying their time at Signature At Esher, and we hope you will be visiting again soon.
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Review from J L (Daughter of Resident) published on 28 February 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review Signature At Esher. The team will be delighted to read your positive comments; thank you.
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Review from Rosemary F (Respite Resident) published on 28 February 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review Signature At Esher. We are delighted that you enjoyed your respite stay, and wish you well with your recovery.
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Review from Pete S (Brother of Resident) published on 23 February 2023
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Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your wonderful comments; we really appreciate it.
We look forward to you seeing you visit the home soon.
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The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2023
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Job Title: General Manager
Joined: 2013
I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.
I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.
Job Title: Deputy Manager
Joined: 2019
I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.
Job Title: Residential Care Manager
Joined: 2010
I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.
I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.
Job Title: Client Liaison Manager
Joined: 2019
Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.
From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.
Job Title: Business Office Coordinator
Joined: 2019
I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.
Job Title: Head Chef
Joined: 2022
I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.
I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.
Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.
I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.
Job Title: Maintenance Manager
Joined: 2021
I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.
Job Title: Hospitality Manager
Joined: 2022
Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.
Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.
I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.
I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.