Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.8 168 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.

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Care Provided by Esher Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monika Siewierska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Esher Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,253 – £2,660
    • Self-Funded Residential Dementia Care £1,666 – £2,513
    • RESPITE Self-Funded Residential Care £1,433 – £2,963
    • RESPITE Self-Funded Residential Dementia Care £1,870 – £2,665

  • Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.
  • (these prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Esher Manor Care Home - Avery Collection Reviews (168)

Total of 168, showing 61-80
9.8

Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.

Overall Experience

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Date Published

168
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Review from S B (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Chairman of the NHS for 20 years, and I know what great care looks like.
When my mother said that I could not have found anywhere better, I could not have agreed more. The care my mother experienced was outstanding. The first thing you realise is that everyone is part of the team and
the warmth, kindness and care are cultural and real. They supported and respected all of the wishes my mother made, even when these were not easy to achieve. This team believe in going the extra mile.
I would recommend this home to anyone and only wish my mother had moved here earlier.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to write a review.
The team will be overwhelmed by reading your review. We thank you for taking the time to share your experience at Signature At Esher. Thank you.


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Review from Ali K (Respite Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Signature, Esher for two weeks following double knee surgery. The staff were kind, professional and supportive. My room was lovely and very comfortable and meals were delicious with plenty of choice. My guests enjoyed visiting and having coffee and cake in the cafe. I would thoroughly recommend
it as a place to recuperate.

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Review from L G (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Signature at Esher for what we hoped would be a few months of respite care. Sadly this was not to be, as he died after only a few days. He had stayed at Signature a year ago for respite care and came out feeling well and rested so we were hoping for a similar outcome. Having been there
previously, we knew Dad was going to be well looked after and he was welcomed and greeted like an old friend. The staff cannot be praised highly enough, so kind, patient and caring. It's very difficult when a parent reaches a point in their lives where their children are no longer able to provide the care they need but the staff made this move as smooth as it could be. Communication was always excellent. We can honestly recommend Signature if you are looking for a happy, caring environment for your relative.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher, at a very difficult time for you and your family. Please accept our condolences on the passing of your father.


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Review from R H (Brother of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my brother into the Signature at Esher care home. The process was very straightforward and made as easy as reasonably possible.
My brother has now settled in and is happy with both the environment and the care that he is receiving.
We can see improvement in his state of health as a result.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for reviewing Signature At Esher. We are delighted that your brother has settled in and is happily enjoying the environment and care, and so pleased to hear, as a result, an improvement in his health.


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Review from Anne L (Niece of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give full credit to all the staff at Signature at Esher wellness for their reliability, empathy and continual communication with me during my aunt's final months. The carers were patient and observant, trying to encourage her when she was becoming immobile and in pain. She had nine and
a half years there and spent many years enjoying the games, art activities, meals, shopping trips and outings. My husband and I visited her over the years and found the management, receptionists and staff welcoming and kind.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher during such a difficult time. Your aunt was a wonderful lady, and we will all miss her terribly.


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Review from Frank L (Nephew of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is more like a family than an institution.
Information on residents is widely known by staff and responded to.
Recommed without reservation!

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We really appreciate your comments, and it is very comforting to us that you share our extended family approach.


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Review from Nicholas P (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very difficult period, the staff at the home helped us through difficult decisions.
They treat Mum with dignity and do their very best for her.
I think the best thing I can say is that I know in my heart that my mum is safe and has people around her who have her best interest at heart and give
her the support that she needs.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are always here to support families as well as our residents through difficult times. We appreciate your lovely comments.


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Review from Bea D (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys life at Signature. The staff are very caring, and the activities on offer are enjoyable and stimulating, both physically and mentally. The team create an exceptionally warm environment for residents and their guests. I know that she is safe and well cared for, and I continue to recommend
Signature to my friends and family!

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for leaving a review for Signature At Esher. We are delighted that your mother enjoys her life at Signature and all of the activities we offer.
We very much look forward to seeing you soon and thank you for recommending us to your friends and family.


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Review from Julian B (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and helpful. They have really looked after my mother since her arrival three years ago, and as such, my mother really loves life at Signature. She certainly enjoys the banter with the staff she has developed during that time, and long may that continue. I
would certainly recommend Signature to anyone who is looking for a friendly and professional residential care home; their professionalism certainly shines through, and long may that continue to do so.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We love having your mother as a resident at Signature and look forward to seeing you soon.


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Review from Amanda L (Relative of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident, and I am so impressed with the standard of care she has received. Also, the amazing staff, who are so caring and welcoming with/to all the residents, should be highly recommended. The activities and planned trips are both fun and enjoyable.
The food is fabulous, and the surroundings
are lovely. Indeed I am so grateful that we discovered this delightful care home.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for your wonderful review. We are so pleased that your aunt has settled at our home, and is enjoying all the lovely activities and support.
We hope to see you visiting soon.


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Review from Arthur R (Son of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Signature Esher in June 2022. The people there couldn’t have been more helpful or done more to make Mum’s first days and weeks easier.
Change is not easy, and inevitably, Mum has up days and down days, but she seems safe and well cared for. Moving into a home does mean some reduced privacy
- particularly until new norms are established - but I think the people at Signature have done their best to deal with this.

Reply from Signature at Esher, Customer Team at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your mum's experience at Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.


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Review from Jonathan M (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially spent several weeks at the home for respite care and decided to stay on as a permanent resident. The staff have been outstanding in making her welcome and caring for her needs, while the management was very helpful, and flexible as Mum transitioned into permanent care. The facilities
are excellent, and opportunities for residents to socialise and spend time doing activities are first-class.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are delighted that your mother has settled into Signature At Esher and is enjoying all the opportunities for activities and socializing.


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Review from A O (Brother of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home looking after my older sister is very good all-round. Of course, my one day visit cannot test every aspect of care, but my own experience on the day was excellent - with very caring and polite staff. My sister gave me very good reports of many experiences she has had and is extremely happy
with her care. Value for money is one thing I cannot comment on.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your lovely review and overall experience of Signature At Esher.
We hope you will be visiting us again soon.


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Review from George P (Relative of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff and management at all times, including support to acquire and collected spectacles at their own expense. Pleasant garden and sun lounge in the open air. Medical help on hand.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for your wonderful review. We are so pleased that you are enjoying your time as a resident, and we are delighted to receive such great feedback.


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Review from M H (Friend of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Signature. The staff are always welcoming. The residents always seem happy and settled, especially with the amount and variety of entertainment.
It is clean, and the food has always looked great.
Overall, great all-round on all levels.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to complete a review and for the wonderful comments. We look forward to seeing you visit soon.


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Review from Brydon N (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to the whole Signature team at Esher for keeping our loved ones safe and secure during the Covid-19 pandemic and a recent influenza outbreak. Knowing they were safe, being superbly cared for and provided with such a variety of activities makes a huge difference to us as a family.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review and your continuing support.
We hope to see you visiting very soon.


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Review from Jennifer B (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always able to speak to a member of the care home about father's state of health and am informed if any changes encountered. Has been a very difficult time for both the care staff and indeed us, and the care personnel have been amazing in difficult circumstances.
A little disappointed that my father
lost both his hearing aids and mislays his only pair of glasses on a regular basis!

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your lovely review and your continuing support.
We're sorry to hear that your father has mislaid his hearing aids and glasses, but we will look to see if there is a way we can reduce this happening.


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Review from Julia W (Niece of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Lovely environment.

Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Dear Julia, thank you so much for submitting your review for Signature At Esher.
We really appreciate your wonderful comments.


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Review from Anne N (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my father. They managed to find a place for him after a sudden hospital admission and have been very flexible about the length of his stay. His health has improved rapidly thanks to the care and support of the staff. He has really enjoyed his time here and plans to come back when
the time is right.

Reply from Signature at Esher, Customer Team at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature at Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming them back in the future. Thank you for your kind words.


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Review from W B (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was exceedingly helpful and understanding of my needs, and I consider her an asset to the establishment.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager

Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.


Biljana

Biljana Ashfield

Job Title: Deputy Manager

Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.


Arunima

Arunima Joby

Job Title: Residential Care Manager

Joined: 2010

I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.


I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.


Joanna

Joanna Perry

Job Title: Client Liaison Manager

Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


Jane

Jane Wells

Job Title: Business Office Coordinator

Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.


Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef

Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.


Dave

Dave Nicholson

Job Title: Maintenance Manager

Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.


Cliff

Cliff Owens

Job Title: Hospitality Manager

Joined: 2022

Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.


Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.


I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.


I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.