Review from Karen C (Sister-in-law of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience

As I do not live in the area, I visit every twelve weeks. The resident I visit it wonderfully looked after, appears to be very comfortable and happy. I am very impressed by the entertainment the residents enjoy.

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Review from James A (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother has a brief respite care experience of Sunrise from late August to 7th September 2021. She arrived from the hospital. Her care was well-planned, and the support she required was just what was needed. Staff were friendly and professional. Mum had a severe stroke there days before she died;

she was cared for sympathetically and attentively. The support for the family in this period was outstanding, especially on the night she died.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Julia O (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

The level of care at Sunrise is truly excellent, and my mother has been treated with dignity and kindness by amazing staff. It has been no trouble at all to extend her respite stay, which has provided reassurance and welcome stability, as plans have had to change. The facilities are very impressive

and provide a really comfortable and friendly environment with plenty of organised activities and themed decorations to brighten and engage the residents. The food is really high class with plenty of choices, and it is relaxing for visitors to enjoy the Bristo refreshments.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Esher. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from K I (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always cheery, helpful and reactive to any queries raised.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Esher and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Naomi B (Friend of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

As a visitor to see a friend who now resides at Sunrise, I was impressed that Sunrise looked and felt more like a ‘home from home’ rather than a care home.
More importantly, it was the care and empathy that the Sunrise staff showed towards the residents that have left such a lasting impression on

me.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

At Sunrise of Esher, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home.

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Review from V B (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience

Having been very apprehensive before joining Sunrise of Esher - my mother has blossomed with her newly made friends and community that is Sunrise of Esher. She is so happy to partake in many of the activities on offer and enjoys the independence of her accommodation when she wants it. Looking back,

she has made a big move and has benefited hugely from it.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Sunrise of Esher appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

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Review from Sian M (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience

Assisted Living care and provisions are good and my mother was very happy for 18 months. Problems arose with a management change in 2019 when communication deteriorated.
Dementia care has been inconsistent. It was extremely difficult to gain access during the pandemic until I liaised with the head

office. The care that the staff delivers is good but the information provided via management was poor. Care assessments and doctor's appointments are continually performed without family/POA being aware despite our request and LPA, medications have been administered without informed consent. The dementia unit care pricing is opaque with seven levels and no clarity as to how residents qualify for the levels or explanation of these levels This makes them more expensive in the long term once in the dementia unit than most alternatives in the area that I’ve investigated. Other homes offer room rates, which are more than Sunrise, but include care so care costs do not increase.

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Review from J S (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

Mum is well cared for. The facilities are good, the staff friendly and helpful, and the environment is very pleasant. The garden is lovely, and the entertainment and trips are delightful. The food is excellent.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Anne B (Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

My prolonged stay at Sunrise of Esher has been very happy. I have recovered so much better from my operation (hip replacement). So well looked after by all the caring staff. Very comfortable and extremely well fed.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home, and we are so glad you have settled in well and feel cared for.

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Review from Philippa P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum was initially having respite care in the lead up to a hip replacement operation. Unfortunately, she didn't recover as well as expected, and the Sunrise staff have been excellent in arranging extensions to her stay at Sunrise twice, at very short notice. Their help and support have been invaluable.

She has felt safe and well cared for, which for her family has provided complete peace of mind. Thank you all so much.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

The team here at Sunrise of Esher would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your mother's care.

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Review from Jillian A (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience

This is the second time I am submitting a review. The last time related to my mother arriving at Sunrise of Esher in October 2020. Sadly, we have reached the end of our connection with the 'family' at Sunrise, and we will miss their friendship and support. My mother has gone through a prolonged period

of 'end of life' care. This was carried out by the Dr and his team as well as the care staff at Sunrise with extreme sensitivity, and dare I say it, love. All was put in place to make her comfortable and pain-free. Nothing was too much trouble. She retained her dignity and identity, which is so important to any resident and their family. The management bent over backwards to accommodate our needs during the Covid lockdowns, which was a privilege, not afforded to all care home residents around the country. Thank you, Sunrise, for helping us through a significant time in our lives. We will always be indebted to you.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends. Your kind words are deeply appreciated and will be passed on to the team.

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Review from Sarah M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

From the moment my stepmother arrived at Sunrise, as a very reluctant resident, the care and understanding from the team was superb. Thanks to the attention she received, the situation improved rapidly, and Sunrise became her home. This was a great relief for me and the wider family. It made her final

year contented and, above all, dignified. Her dignity was so important to her, and thanks to the care from the staff, she preserved this to the end.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team here are so grateful that your stepmother had such a positive experience of the home, and this extended to family members and friends.

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Review from J B (Granddaughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

After visiting my Nan today she is very happy at Sunrise. She enjoys the activities and all the staff are extremely friendly. Everything is clean and I can see she is being well looked after.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Our activities team here at Sunrise of Esher have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team. We look forward to inviting you along to our activities and events soon.

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Review from P O (Cousin of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

Visited my cousin who seems to have settled in very well. She says the staff are very helpful and she is enjoying all the activities. She is also enjoying the variety of food on offer.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Esher, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Karen W (Niece of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

Since my uncle has been living at Sunrise of Esher, he has been looked after so well. He has thrived in the last year with the amazing care and great food. Whenever we email with a question, we get an immediate response. The visits have always been dealt with in a very professional manner, especially

since Covid. Big thanks to one particular lady for you your help and support over last year.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Esher, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Jenny T (Daughter-in-law of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

My mum spent the last 4-years of her life at Sunrise, and we could not have hoped for a better place for her.
Originally, Mum was in relatively good health and enjoyed all the facilities such as the pretty garden and the bistro for a cappuccino with friends, and the wide range of entertainment, games

and trips available free to residents. As her health declined, she had to give up some of these but remained impressed with the total commitment, respect and good humour of the staff who looked after her. The care given adapted to meet her changing needs, so that we did not have to think of moving her to a dedicated nursing home. Even when she was very ill or confused, the staff would always make time to share a chat and a smile and check if she needed anything. Many of them could make her laugh right up to the last few days, always spotting when she needed the doctor, even when her stiff upper lip led her to tell them she was fine.
Mum often remarked on how lucky she was to live at Sunrise.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home, and this extended to family members and friends.

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Review from Arthur B (Grandson of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

My 98-year-old Grandfather has recently moved into Sunrise of Esher in Oxshott. The move went well, and he has settled quickly and easily into the community. This would have been a fantastic achievement in 'normal' times, but to have done this with the levels of patience, care, dignity and consideration

during the current pandemic really is to be applauded! The whole team have been so positive and friendly during recent weeks and seemingly go out of their way to help accommodate any requests from our family or from Grandpa himself. The standard of accommodation and facilities are excellent, and I am told the food is very good too! From my own experiences, I can only say that as a family, we are delighted to have chosen this setting and my deepest thanks go to all the team.
I am sure everyone is exhausted and working in terribly difficult circumstances but this has clearly not been to the detriment of the levels of care the residents are offered or the sense of community they feel.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your grandfather has settled in well.

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Review from Anna J (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

My father is settling into Sunrise of Esher so well and so fast and we are extremely grateful to the excellent and very kind team there. My father needed care suddenly when his carer fell ill and Sunrise were incredibly helpful and accommodating, both in helping Dad to move in quickly and also in doing

everything possible to make his initial quarantine as easy as possible for him, particularly given Covid-19 restrictions. Their Enhanced Visitor Scheme is excellent and worked really well. Dad's been at Sunrise for 5 weeks now. His medical and daily care is excellent, he's enjoying the food, he's enthusiastically joining in with the many varied activities and is obviously settling in really well. The Sunrise of Esher team are warm, kind, professional and efficient and have done everything we could have hoped for to answer our queries, meet our concerns and to care for Dad and keep him safe and happy. Thank you all very much indeed.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.

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Review from T D (Niece of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

I think Sunrise has been amazing over this extremely difficult period and it has been so reassuring to know that my aunt has been well looked after. All the staff are so accommodating and friendly, and they really go that extra mile. Always well informed as well. Totally recommend.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Esher.

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Review from S C (Granddaughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

Sunrise is doing a wonderful job looking after my granny, particularly during these difficult times. It is reassuring to know (and see) that she is doing really well and is very happy. I am also very satisfied that Granny is being kept safe.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Here at Sunrise of Esher, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Esher Manor Care Home - Avery Collection

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Funding & Fees Guide for Esher Manor Care Home - Avery Collection

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