Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.
Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.
Review from Tim M (Partner of Resident) published on 6 November 2020
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Overall Experience
4.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Gillian P (Sister of Resident) published on 6 November 2020
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from Nigel E (Son of Resident) published on 6 November 2020
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5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Esher, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
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Review from R H (Daughter of Resident) published on 6 November 2020
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5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise of Esher our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
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Review from S H (Son of Resident) published on 3 November 2020
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5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your feedback. Costs for newspapers are only charged if a resident prefers to have their own, we do have several community newspapers that are free of charge. At Sunrise we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Sunrise of Esher are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.
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Review from G R (Daughter of Resident) published on 3 November 2020
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5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Lorraine S (Stepdaughter of Resident) published on 20 October 2020
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Overall Experience
4.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Sunrise of Esher are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.
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Review from David F (Son of Resident) published on 15 October 2020
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from C B (Daughter-in-law of Resident) published on 15 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from J B (Son of Resident) published on 15 October 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
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Review from Clare T (Daughter of Resident) published on 6 October 2020
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from David B (Son of Resident) published on 17 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Care / Support
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Staff
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Management
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Value for Money
Review from C R (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
We are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
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Review from John G (Son of Resident) published on 1 September 2020
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5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
We are thrilled to hear that our activities are a stand out factor for your mother. Our activities team work hard to formulate an enjoyable activities program to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.
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Review from Matthew K (Son of Resident) published on 1 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise of Esher, we appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
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Food & Drink
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Management
Safety / Security
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Value for Money
Review from Siobhan R (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Son of Resident) published on 27 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzie E (Granddaughter of Resident) published on 14 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
The team here at Sunrise of Esher would firstly like to thank you for your kind words. We strive as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Lisa H (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Our team here at Sunrise of Esher are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from Liz C (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2023
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Job Title: General Manager
Joined: 2013
I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.
I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.
Job Title: Deputy Manager
Joined: 2019
I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.
Job Title: Residential Care Manager
Joined: 2010
I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.
I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.
Job Title: Client Liaison Manager
Joined: 2019
Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.
From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.
Job Title: Business Office Coordinator
Joined: 2019
I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.
Job Title: Head Chef
Joined: 2022
I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.
I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.
Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.
I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.
Job Title: Maintenance Manager
Joined: 2021
I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.
Job Title: Hospitality Manager
Joined: 2022
Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.
Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.
I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.
I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.
