Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.8 168 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.

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Care Provided by Esher Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monika Siewierska (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (12)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Esher Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,253 – £2,660
    • Self-Funded Residential Dementia Care £1,666 – £2,513
    • RESPITE Self-Funded Residential Care £1,433 – £2,963
    • RESPITE Self-Funded Residential Dementia Care £1,870 – £2,665

  • Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.
  • (these prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Esher Manor Care Home - Avery Collection Reviews (168)

Total of 168, showing 121-140
9.8

Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.812) out of 10, based on 55 reviews in the last 2 years. Over all time Esher Manor Care Home - Avery Collection has 168 reviews.

Overall Experience

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Date Published

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Review from Martin S (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised, very good arrangements, great staff.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Here at Sunrise of Esher we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Kim S (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent work to keep everyone safe. The staff are very friendly and helpful. Great activities and facilities. Well done everyone.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Our activities team here at Sunrise of Esher have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Tracey G (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and so accommodating. I would highly recommend having your loved ones in Sunrise care. It really allows you to have some peace of mind that they are being looked after.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Emma T (Granddaughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have bee very happy with the standard of care at Sunrise. The level of communication is very satisfactory and I am always pleased to be greeted with a friendly face upon arrival. Sunrise have made the transition much easier than I had anticipated and it is very reassuring to know my grandmother receives
such good care in an outstanding environment.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your grandmother has settled in well.


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Review from A G (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb home that treats all the residents with the utmost care and dignity. We have been particularly impressed with the consideration and adaption during the current pandemic. Sunrise has responded quickly to any changes in the Government Guidelines so we have been able to have contact with our mother
throughout. Thank you. We would have no hesitation recommending Sunrise Esher.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Here at Sunrise of Esher, we have worked hard to ensure all our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from C C (Son of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First face-to-face visit albeit with a screen and social distancing for three months and whole the whole process extremely well managed.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Here at Sunrise of Esher we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Fiona H (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I felt that my mother was in a safe, caring, attentive environment while she was staying at Sunrise for two months to recover from surgery.
The staff were very patient and flexible with our requests.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


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Review from M D (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful commitment to assist mums respite admission at very short notice to admit on Xmas Eve.
Required a Saturday assessment visit 50 miles away to fit the timings.
Fabulous help over a tough period.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if her requirements change.


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Review from J V (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is not only a lovely place to be but very clean and comfortable, and the staff are unfailingly polite and caring. The garden is delightful, with access for all and the rooms are well-appointed. For those able to participate, there are many and varied activities.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Here at Sunrise of Esher we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from H M (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise cared for my mother during the last few weeks of her life. She was treated with the utmost respect and care throughout. The move from her own home to Sunrise was well organised and efficient. The majority of staff were faultless in their care, demonstrating genuine warmth and understanding towards
her. As a family, we feel we would like to thank the care staff and management for all they have done for mum and the family.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.


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Review from M D (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the team at Sunrise of Esher to be patient, thoughtful, considerate and diligent throughout my mother's 9 months with them.
The accommodation is clean and modern. My mother was largely bed-bound and not able to participate in the varied entertainment that was organised for more mobile residents.
We will look back on my mother's time at Sunrise as a positive experience at a difficult time.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from J F (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind and caring. I have never been refused help. The home has been kept clean. The food is good and ample. The activities are there if we feel like doing them. My only objection is that I feel the cost of the care should be included in the fees, not charged as an extra.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Esher. Your feedback is important to us, as is the care and well-being of all of our residents. Here at the community, we have two charges, accommodation and care. The reason for this is that each room at Sunrise of Esher is a different size and it would not be fair to charge one standard rate. The care charge is assessed on resident’s individual needs and is reviewed on a regular basis by our care team. Please feel free to contact myself if you would like to discuss this in further detail as we will be happy to assist you.


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Review from D K (Daughter-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful caring staff, always ready to put our minds at rest over concerns with Mum's health.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Alisha W (Granddaughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is currently in this care home and the staff are great! They are super friendly to both residents and their visitors and do their best to make everyone feel comfortable.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Lucinda C (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my family's first experience of using a care home and came at a very stressful time for us as we were looking for respite care for my father after a fall where he had broken his hip. The Sunrise management team could not have been more helpful, friendly and made the transition between hospital
and Sunrise very easy for my father. He then spent a month in Sunrise, and we were always made to feel very welcome by all the staff when we visited. Nothing was ever too much trouble for the staff. My father was very well looked after during his stay and our first experience of a care home was a very positive one.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Tess H (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Kind staff. Wonderful to Mum.

Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from F P (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise has provided excellent care for my mother since 2014. Every member of staff have been helpful, kind and caring. We have moved my mother to a nursing home in Sussex, nearer to our with 24/7 nursing for her needs now.

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Review from Frederick B (Brother of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very hospitable to guests. Welcomed with a complimentary tea/coffee. We had arranged a family meal in the dining room which had been nicely decorated and had a homely feel to it. The food was delicious and all of us enjoyed it. The service was very good.

Reply from Marketing, Marketing at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team


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Review from Ian C (Son of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise has cared for my mother well for almost two years in the reminiscence unit. She is a frail lady in her late 90's and I have particularly appreciated the kindness shown here. Her room, food and medical care have been to the high standards expected of what is a premium provider. Administration
at head office level is, by contrast, adequate but inflexible and slow to react to changes. The staff in the home itself at all levels have been excellent, but turnover has been high (three changes of general manager in two years). It is very expensive to stay at Sunrise but despite this, I do feel that this home should be considered by all except perhaps those who need full nursing care, as my mother now does.

Reply from Marketing, Marketing at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team


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Review from Nina K (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Sunrise of Esher highly enough. Following a fall and a major operation, my 92-year-old mother was unable to do anything for herself and we knew we had to place her in a care home. Having visited several homes in the area, I was getting more despondent until I walked in through the doors
of Sunrise, into a place that looked more like a grand hotel than a care home.
The building is elegant, the food is superb, the garden is beautiful and my mother could not have been happier.
From the moment she arrived, my mother was treated with dignity and respect by all the staff who went over and above the call of duty. Visiting her was a real pleasure as we were always made to feel so welcome and included. The care they took of my mother was exemplary from the moment she arrived, confused and distressed, to the very end where she died peacefully in her bed and the staff accorded her a 'guard of honour' as she was taken out. We will be forever grateful to Sunrise.

Reply from Marketing, Marketing at Esher Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (536 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 642 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager

Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.


Biljana

Biljana Ashfield

Job Title: Deputy Manager

Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.


Arunima

Arunima Joby

Job Title: Residential Care Manager

Joined: 2010

I joined in September 2010 as a Senior Care Assistant in the Reminiscence Neighbourhood. I progressed to be the Business Office Coordinator in January 2012. In March 2019, I was promoted to the Assisted Living Coordinator Role. I oversee the care and well-being of the residents in the Assisted Living Neighbourhood.


I hold a Master's in Hospital Administration, Business Administration, Human Resource Management and Level 4 in Health and Social Care. This is like my second home and the residents and staff are like my family. I have been very passionate about care and the caring sector since childhood and take after my mother who was a Nursing Supervisor and Head Nurse in Hospital Industry.


Joanna

Joanna Perry

Job Title: Client Liaison Manager

Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


Jane

Jane Wells

Job Title: Business Office Coordinator

Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.


Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef

Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.


Dave

Dave Nicholson

Job Title: Maintenance Manager

Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.


Cliff

Cliff Owens

Job Title: Hospitality Manager

Joined: 2022

Starting out in the kitchen, I have been fortunate to build my career from kitchen Commis Chef to General Manager within four and five-star hotels in both the private and branded sectors.


Along the way I have been able to travel extensively both in the UK and Internationally, working alongside many creative individuals, teams and cultures. My journey has also included hotel openings, rebranding, concept development and major renovations.


I am now excited to take my next career step into the healthcare sector, something I have been considering since closing down Hendon Hall as a hotel and prior to handing over to Signature at the beginning of 2019, and know my passion for people, food and service will transition smoothly across from hotels.


I am looking forward to learning new skills, getting to know all the residents and their families, as well as supporting and working with, the very experienced and caring team here at Esher.